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  • #866816

    Hi guys.
    I have set up my website with a previous version of enfold theme, but after I upgrading to the new theme version the Layerslider stop working. I also upgrade the Layerslider but still not working. It’s interesting the everything seems to be working when I load the website through a Smartphone, but when I trie on my computer it doesn’t work. Do you guys have any idea?


    Hey infosecsecurity,

    Please, may you provide to us your website link and the WP and FTP credentials?

    Best regards,
    John Torvik


    Hi John,

    How do i upload the key file? I will give you SSh access, FTP won’t work very well because of permission.


    Please add to your Dropbox or Google drive, and post the link Private Content area.

    Best regards,


    If you have any issue, please let me know


    Your LayerSlider shows this error in the system status:

    LayerSlider uses the uploads directory for image uploads, exporting/importing sliders, etc. Make sure that your /wp-content/uploads/ directory exists and has write permission.

    with a link to more info, please check.
    Also your WordPress core shows this error:

    An automated WordPress update has failed to complete - please attempt the update again now.

    it may have to do with the same write permission error.
    I also see that your theme editor is hidden, are you using a security plugin?

    Best regards,


    Hi Mike,

    I update the wordpress manually. Even if you change the permission of the upload directory to 777 it won’t work. The only thing im using is mod_security, i turned off but still have the same problem. Everything was working fine until i upgraded the theme. Even if you turn off the plugin on the theme functions.php it wont work. The plugin won’t even show up on the theme editor which is odd.


    WordPress has been known to cause false positives in mod_security, check this out:

    Best regards,


    Hi Mike,

    I turned it off.


    Hi Mike,

    Our developer has switched form LayerSlider to EasySlider temporarily. He created this page which still using the LayerSlider for testing purpose.



    It seems to be a jQuery issue. What is the version of WordPress and the theme?

    Uncaught ReferenceError: jQuery is not defined
        at eval (eval at <anonymous> (layerslider.kreaturamedia.jquery.js:13), <anonymous>:1:216)
        at layerslider.kreaturamedia.jquery.js:13
    10:53:01.969 layerslider.custom.transitions.js:1 Uncaught SyntaxError: Unexpected token ;
    10:53:02.030 Uncaught ReferenceError: jQuery is not defined
    10:53:02.030 Uncaught TypeError: lsjQuery is not a function

    Best regards,


    Hi Ismael

    I’m using the latest version for the WordPress and the Enfold theme.


    Hi guys,

    Our developer found something interesting. If you open the testing url “; on Safari the LayerSlider seems to be working just fine, but when you switch to other browsers it won’t work.


    Hi infosecsecurity,

    Are you deferring jQuery loading? Looks like you have the license to Layer Slider, you can ask their support team too since the errors are with their scripts.

    Best regards,


    We are having the same problem with the jquery error noted by Ismael for infosecsecurity’s website:

    Uncaught ReferenceError: jQuery is not defined at eval (eval at <anonymous> (layerslider.kreaturamedia.jquery.js:1)

    The website is updated to WP 4.8.3 and Enfold 4.2, but the layerslider is just showing a white area with no images/no slides. Our Enfold license is up-to-date. We don’t have a separate license for LayerSlider and haven’t needed one for any of our other sites (which are working fine). Any solution for this problem?


    Hi GWS.

    If you are using cloudflare, turn off the rocket loader.



    Thanks for sharing infosecsecurity, did you try that out GWS?

    Best regards,


    Cloud Flare’s Rocket Loader was the problem for us. Once disabled, the layerslider starting showing up again. Thanks for pointing this out, infosecsecurity.


    We had the same problem.



    Great, glad you got it working and thanks for the feedback. Thanks for helping out @infosecsecurity :-)

    Best regards,

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