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Viewing 30 posts - 1 through 30 (of 31,983 total)
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  • Hi,

    @totalweighing
    , Please open a new thread with this link with the url to the page in question and an admin login so we can be of more assistance, as this is not your thread posting your admin login here will not be private and you will not see our comments in the Private Content area.
    It gets confusing when we are working on more than one site per thread. Thanks for understanding.

    Best regards,
    Mike

    in reply to: Credit where credit is due #1445192

    Hi,
    Glad Ismael could help, we will leave this open for now while you test, please let us know when we should close this thread.

    Best regards,
    Mike

    Hi,
    Glad to help, we will leave this open for now, please let us know when this is sorted out and we should close this thread.

    Best regards,
    Mike

    Hi,
    I see a CORS error for your font on the EN site, which is on a different domain than your DE site.
    I think that you are using the WPML settings to use two domains and the font is on the DE domain, so please ask your webhost to set the server to allow “Access-Control-Allow-Origin” for both domains so the font can be shared. This has to be done on the server and each server is different so they will know the best way for your server.
    I posted the error below for their reference.

    Best regards,
    Mike

    in reply to: Alb full width submenu sticky on mobile #1445138

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Sidebar pushed down #1445009

    Hi,
    Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: self hosted video loading slow #1445008

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    Hi,
    I have not seen any plugins like this so I couldn’t advise.

    Best regards,
    Mike

    in reply to: home page config #1444974

    Hi,
    I’m not sure what you mean by preload it, please explain further what you would like to see.

    Best regards,
    Mike

    in reply to: Auto player video on mobile #1444966

    Hi,
    The video at the top auto plays for me on Android, but I don’t have a iPhone to test with, and typically that one is harder to get auto play to work on. If you can’t get it to work on iPhone try creating a gif from your video and use it as the static replacement image, this has worked well for others.

    Best regards,
    Mike

    Hi,
    Please include an admin login in the Private Content area so we can investigate.
    Does this happen in only one language or both?

    Best regards,
    Mike

    in reply to: self hosted video loading slow #1444903

    Hey Munford,
    In the other thread the file types were giving a 404 error, I don’t see this on your site. But your video is 87.8mb that is why it loads slowly, try making it smaller, there are many that you could try.

    Best regards,
    Mike

    Hey epochal11,
    You can change the header behavior when you edit the page and look in the Layout ▸ Header visibility and transparency option, change from Header is invisible and appears once the users scrolls down to one of the other options:
    Enfold Support 5878

    Best regards,
    Mike

    in reply to: Additional loading of elements #1444900

    Hey reqonsult,
    Please see our demo of the Masonry Element. Here is another example of the same element used to show blog posts, it can also show products.

    Best regards,
    Mike

    in reply to: Color section not full screen and center #1444899

    Hi,
    Thank you for the link to your site, in your css you have display: inline-block and display: flex; so I removed the display: inline-block and added float: none
    Now it is working, please check.

    Best regards,
    Mike

    in reply to: Formatting the blog post element #1444726

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Arrow on the menu items that have submenu #1444725

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Shop Category List Size #1444708

    Hi,
    Try this instead

    @media only screen and (min-width: 768px) { 
        #top .avia_codeblock_section .woocommerce.columns-4, #top .avia_codeblock_section .products.columns-4 {
            display: flex; 
          }
          
          #top .avia_codeblock_section .products .product.last, #top #main .avia_codeblock_section .products .product.last {
            margin-right: 13px;
          }
    }

    Best regards,
    Mike

    Hi,
    The article said that they use 3g only for mobile, they probably use lan for the desktop and that is why the score is much higher. You should research this more I saw many articles that said that it is not a good tool.

    Best regards,
    Mike

    in reply to: frames the same width? #1444617

    Hi,
    Glad that we could help.

    Best regards,
    Mike

    in reply to: Product image and product gallery #1444606

    Hi,
    Glad that we could help.

    Best regards,
    Mike

    in reply to: Shop Category List Size #1444595

    Hi,
    Try this CSS instead:

    #top .avia_codeblock_section .woocommerce.columns-4, #top .avia_codeblock_section .products.columns-4 {
      display: flex; 
    }
    
    #top .avia_codeblock_section .products .product.last, #top #main .avia_codeblock_section .products .product.last {
      margin-right: 13px;
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, and removing the previous css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Advanced layout editor not loading #1444575

    Hi,
    Thank you for your patience, when I first checked I found that the Advanced Layout Builder (ALB) was not loading on the pages that I tested and was getting the error: /admin-ajax.php 503 (Service Unavailable) I couldn’t tell what was causing this.
    But when I disabled all of your plugins your pages loaded quickly and the ALB worked correctly, I set the plugins back to the way I found them.
    Try disabling all of your plugins and then reload the page. You should see that this resolves the issue, then reactivate each one individually and reload the page until you find the conflict.

    Best regards,
    Mike

    in reply to: Product image and product gallery #1444565

    Hey Aubin,
    Please ensure that you have Enfold Theme Options ▸ Shop Options ▸ Product gallery ▸ WooCommerce 3.0 product gallery enabled
    Enfold Support 5875

    Best regards,
    Mike

    in reply to: Souci suite mise à jour #1444556

    Hey jetsaveurs.com,
    Thank you for your patience but I couldn’t find the page with the error, please link directly to the page with the error.
    When I checkthe quantity field in each product box it is centered,
    Enfold Support 5873

    Best regards,
    Mike

    Hey lyubopopov,
    Thank you for the link to your site, try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor, or if you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:
    Enfold_Support_2680.jpeg
    then add this code and save:

    function select_value_in_form() { ?>
      <script>
    document.addEventListener('DOMContentLoaded', function() {
        var selectFields = document.querySelectorAll('.page-id-15 #avia_6_1');
        selectFields.forEach(function(selectField) {
            for (var i = 0; i < selectField.options.length; i++) {
                if (selectField.options[i].value === 'Brazil') {
                    selectField.selectedIndex = i;
                    break;
                }
            }
        });
    });
    </script>
      <?php
    }
    add_action( 'wp_footer', 'select_value_in_form', 99 );
    

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    I wrote this to only work on the one page so it won’t interfere with other pages.

    Best regards,
    Mike

    Hi,
    I tried looking into why PageSpeed Insights are not consent, and I found many articles like this one: Why Google PageSpeed Insights don’t reflect reality

    PageSpeed Insights uses a slow 3G connection for its mobile testing, rather than 4G or 5G or a regular broadband connection. This means that the large majority of your visitors will see faster page loads and have a much better experience browsing your website by default than PageSpeed Insights suggests.

    On GTMetrix the desktop version of your /counseling-austin-tx/ page is 99
    Enfold Support 5865
    but you need a paid plan to test as mobile.
    The Pingdom Website Speed Test rates your /counseling-austin-tx/ mobile version as 85
    Enfold Support 5867
    DebugBear rates your /counseling-austin-tx/ mobile version as 94
    Enfold Support 5869
    This site claims to be More accurate data than Page Speed Insights:
    Enfold Support 5871

    Best regards,
    Mike

    in reply to: frames the same width? #1444525

    Hey schweg33,
    Try this CSS in your <strong style=’color:#000′>Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    @media only screen and (max-width: 1224px) { 
    #top.home .avia-button.avia-size-small {
    	min-width: 100%;
    } 
    }

    Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: theme support not available #1444522

    Hey charles GUERRIER,
    Typically each license includes six months of support in our support forum, unless at the time of purchase you selected to extend this to one year.
    After this time you can go to your Theme Forest account and renew your support. If you have multiple licenses for multiple projects you can register your Purchase Code here and create an account for the licenses that still have available support time. Unfortunately we don’t have a way to register multiple purchase codes under the same support account, so just create a different account for each one. You can always go to your Theme Forest account and renew your support.

    Best regards,
    Mike

    in reply to: Upgrade from 4.8 6.3 #1444521

    Hi,
    I would recommend copying the css stylesheets from your css directories and adding it to your child theme stylesheet, so it is all in one file, and then check.
    I’m not sure about the javascript files, you would need to determine what they do first and if it is something that you need, there is a good chance that the javascript and other files are for customizations or to fix errors that might already be fixed.
    I recommend testing your site behavior first and see if anything is different, not style but function, if everything works correctly then there will be no need to add the javascript and other files.
    So far your comments have only been about style, so copying the css files should fix this.

    Best regards,
    Mike

Viewing 30 posts - 1 through 30 (of 31,983 total)