Page 51 – Support | Kriesi.at – Premium WordPress Themes

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April 21, 2016 at 8:50 pm in reply to: Fatal Error when trying to update to latest Enfold theme. #619356

Jordan
Inactive Moderator

Hi!

Thanks for getting in touch with us!

Let us know how it goes. If you still have issues, could you please provide a link and login details to your site as well as FTP access or cpanel access, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Cheers!
Jordan

April 21, 2016 at 8:35 pm in reply to: Enfold demos are not supporting in wordpress 4.5 version. #619349

Jordan
Inactive Moderator

Hey Mazahar!

Thanks for getting in touch with us!

Please upgrade your version of Enfold to 3.5.3 then try updating WordPress again. You can follow these instructions to update http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

Let me know if you need further assistance.

Best regards,
Jordan

April 21, 2016 at 8:31 pm in reply to: Link Shows When Hovered, Can't Click #619348

Jordan
Inactive Moderator

Hi!

Thanks for getting in touch with us!

Could you please provide a link and login details to your site, so that we can have a closer look at the setting for the link. You can place the information in the Private Content section of your reply.

Best regards,
Jordan

April 21, 2016 at 7:53 pm in reply to: Enfold Travel Demo Import #619329

Jordan
Inactive Moderator

Hi Martina!

Thanks for getting in touch with us!

Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Best regards,
Jordan

April 21, 2016 at 6:54 pm in reply to: Static frontpage #619310

Jordan
Inactive Moderator

Hey mayna_martinez!

Thanks for getting in touch with us!

Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Cheers!
Jordan

April 21, 2016 at 6:51 pm in reply to: slider pics are gone #619307

Jordan
Inactive Moderator

Hey!

Ensure that you are using Enfold 3.5.3 with WordPress 4.5.

Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Regards,
Jordan

April 21, 2016 at 6:47 pm in reply to: I delete all content …. help. #619305

Jordan
Inactive Moderator

Hi bborsi!

Thanks for getting in touch with us!

Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply. Let us know exactly what you did in more detail as well.

Cheers!
Jordan

April 20, 2016 at 11:09 pm in reply to: Add new or custom social icon #618771

Jordan
Inactive Moderator

Hi!

Thanks for getting back to us!

You need to edit the functions.php file. Place it to the end of the file.

Let me know if you need further assistance.

Best regards,
Jordan

April 20, 2016 at 11:05 pm in reply to: Some areas of my site "disappeared" . #618769

Jordan
Inactive Moderator

Hey Leonardo!

Thanks for getting in touch with us!

Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Regards,
Jordan

April 20, 2016 at 11:04 pm in reply to: Enfold Restaurant (one page), some issues #618766

Jordan
Inactive Moderator

Hey Antigosta!

Thanks for getting in touch with us!

Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Regards,
Jordan

April 20, 2016 at 10:14 pm in reply to: Site crashed :( #618748

Jordan
Inactive Moderator

Hi emilyriggio!

Thanks for getting in touch with us!

You need to access the theme files via FTP or if your web host uses a cpanel. Edit the functions.php file and remove the ***. If you need further assistance, could you please provide FTP or cpanel details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Best regards,
Jordan

April 20, 2016 at 10:11 pm in reply to: Quick CSS und Update #618746

Jordan
Inactive Moderator

Hey claha!

Thanks for getting in touch with us!

Your Quick CSS code and theme settings are safe during the update. If you want to be safe and back up the settings then, you can go to Import/Export in the theme options and choose to export your theme settings.

Let me know if you need further assistance.

Regards,
Jordan

April 20, 2016 at 6:22 pm in reply to: woocommerce shortcodes #618555

Jordan
Inactive Moderator

Hey peanuttario!

Could you please provide the login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Regards,
Jordan

April 20, 2016 at 6:04 pm in reply to: Element partner/logo do not appear #618548

Jordan
Inactive Moderator

Hi Nad!

Thanks for getting in touch with us!

Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Cheers!
Jordan

April 20, 2016 at 6:00 pm in reply to: Element partner/logo do not appear #618547

Jordan
Inactive Moderator

Hey JNAD!

Thanks for getting in touch with us!

Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Best regards,
Jordan

April 20, 2016 at 5:55 pm in reply to: NEW VERSION HAS KILLED MY SITE! #618544

Jordan
Inactive Moderator

Hi!

Could you please provide FTP access or cpanel details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Regards,
Jordan

April 20, 2016 at 5:24 pm in reply to: Update 3.5.3 – Full Screen Slider Blank #618510

Jordan
Inactive Moderator

Hi!

You probably just needed to clear your browser’s cache. Glad to hear it is working now! Feel free to reach out to us again on the forum if you need assistance with anything else.

Cheers!
Jordan

April 20, 2016 at 5:18 pm in reply to: Fullscreen Slider Not Showing #618506

Jordan
Inactive Moderator

Hey!

Thanks for getting back to us!

I am being blocked from accessing your WordPress dashboard. Please ensure that you are using administrator privileges to access your dashboard. If you are not an admin, you won’t see the editor option.

Cheers!
Jordan

April 20, 2016 at 5:13 pm in reply to: (SOLVED) Issues with WPML after update #618501

Jordan
Inactive Moderator

Hey Jon!

Thanks for getting in touch with us!

Glad you solved the issue :)

Regards,
Jordan

April 20, 2016 at 5:08 pm in reply to: Update to Enfold 3.5.3 #618496

Jordan
Inactive Moderator

Hey Alfred!

Thanks for getting in touch with us!

Could you please try updating the theme manually via FTP. http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

Cheers!
Jordan

April 20, 2016 at 5:04 pm in reply to: importing enfold shop demo succeeded partially #618491

Jordan
Inactive Moderator

Hi!

Thanks for getting in touch with us!

Could you please provide login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Regards,
Jordan

April 20, 2016 at 5:01 pm in reply to: enfold theme memcache error #618489

Jordan
Inactive Moderator

Hey codecreative!

Thanks for getting in touch with us!

Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Regards,
Jordan

April 20, 2016 at 4:59 pm in reply to: Restaurant Onepage Demo #618488

Jordan
Inactive Moderator

Hey Luisgasser!

Thanks for getting in touch with us!

Could you please provide a link to your site and a screenshot of exactly where you want to change. You can place the information in the Private Content section of your reply.

Cheers!
Jordan

April 20, 2016 at 4:57 pm in reply to: [SOLVED] fullscreen slider not showing after renaming Enfold theme #618486

Jordan
Inactive Moderator

Hey steviger!

Glad you solved it by updating the theme! Feel free to reach out to us again on the forum if you have any other questions.

Best regards,
Jordan

April 20, 2016 at 4:37 pm in reply to: Can't transfer the settings/customization from parents theme to child theme #618468

Jordan
Inactive Moderator

Hi cucinadelsole!

Thanks for getting in touch with us!

The following link might help you to ensure your child theme is set up correctly and how to import the parent settings: http://kriesi.at/documentation/enfold/using-a-child-theme/

If you still need assistance, could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Best regards,
Jordan

April 20, 2016 at 8:41 am in reply to: Full Screen Slider and Home Page images not loading #618064

Jordan
Inactive Moderator

Hi Jon!

Thanks for getting in touch with us!

I visited your site and all the images and the slider were showing up fine. Please view my screenshot attached. Clear your browser’s cache and refresh the page.

Let me know if you need further assistance.

Cheers!
Jordan

April 20, 2016 at 8:37 am in reply to: Website suddenly broken #618062

Jordan
Inactive Moderator

Hi!

Glad to hear it worked! Feel free to reach out to us again on the forum if you have any other questions.

Cheers!
Jordan

April 20, 2016 at 8:33 am in reply to: Cannot upload logo to header #618059

Jordan
Inactive Moderator

Hi!

Thanks for getting back to us!

None of those plugins were added by the Enfold theme, neither are they used by the theme. So keeping the plugins is up to you.

Please try reinstalling the Enfold theme.

Cheers!
Jordan

April 20, 2016 at 8:20 am in reply to: Full Screen Slider #618044

Jordan
Inactive Moderator

Hi xandria!

Thanks for getting in touch with us!

What’s the size of the images you are using in the slider? Upload larger images, preferably 1400px in width. The images you uploaded are smaller than 1300px and so stretch to fit a screen whose resolution is over 1300px in width.

Let me know if this fixes the issue.

Cheers!
Jordan

April 20, 2016 at 7:31 am in reply to: Updated Theme and page disappeared #618027

Jordan
Inactive Moderator

Hey!

Please look at the instructions here to add a user to WordPress: https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/#adding-users

Create us a user and ensure we are an administrator. Then send us the username and password here in the Private Content section of your reply.

Cheers!
Jordan
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Viewing 30 posts - 1,501 through 1,530 (of 2,122 total)

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