Hi,

Glad you figured it out :)

Feel free to start a new thread if you need anything else!

Best regards,
Jordan

Hey dereklundmark,

Thanks for getting in touch with us!

A Child Theme is needed when changes are being made to the original theme files’ code. If you are simply editing your website using the Advanced Layout Editor and General Layout buttons or any widgets, and so on; then any future update will not override those changes.

Best regards,
Jordan

Hey AstanzaLaser,

Thanks for getting in touch with us!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username.

Best regards,
Jordan

Hey estherzqy,

Thanks for getting in touch with us!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username.

Best regards,
Jordan

Hey WalkerPark,

Thanks for getting in touch with us!

Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

Best regards,
Jordan

Hi,

You’re welcome! Glad it worked.

Best regards,
Jordan

Hi,

Sorry for the delay.

I am not seeing what needs to be fixed with the English menu. All menu items are showing and functioning. The only thing I noticed is that the Spanish menu is still in English. You can go to Appearance -> Menus and select the Spanish Main Menu to edit.

Let me know if I misunderstood anything.

Best regards,
Jordan

Hey davidpreston,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.responsive .av-image-hotspot-pulse {
    height: 84px !important;
    width: 84px !important;
}

.av-image-hotspot_inner {
    font-size: 15px;
}

Best regards,
Jordan

Hi @rosman21,

Could you please start your own topic (makes it easierfor us to keep track of each request) then provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Best regards,
Jordan

Hi,

The logo shows up on my end as well. You may not see the changes until the cached files are cleared in your browser.

Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

Best regards,
Jordan

Hey Jody,

Thanks for getting in touch with us!

I am unable to view the page you attached because it is a draft.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend and tell me the page name you added the partner logo to.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username.

Best regards,
Jordan

Hey bailey84,

Thanks for getting in touch with us!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username.

Best regards,
Jordan

Hey Sevelsted,

Thanks for getting in touch with us!

Just visited the URL you provided and did not see an error. Where exactly are you seeing this error or what are you doing when this error shows up?

Also please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username

.

Best regards,
Jordan

Hey camcaminin,

Thanks for getting in touch with us!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username

.

Please also provide FTP credentials. Re-download the updated theme files from ThemeForest and place it somewhere on your server for us to access and give us the file path to where you placed it.

Best regards,
Jordan

Hi Tina,

Thanks for getting in touch with us!

You are using version 3.5.1 of the Enfold theme and the latest version is 3.5.4. Please try to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

@lisacoconuts Please ensure you are using the most recent version as well. Start your own topic if you need further assistance and post a link to your site along with login details in the private section.

Best regards,
Jordan