Hi,

Thanks for getting back to us!

In the code example Basilis gave you need to add your Facebook Conversion Pixel code and the ID number of the conversion page.

So when adding the code to the header file change the following that is in bold:

<?php if is_page(‘page_id‘); { ?>
the code here
<?php } ?>
If you still need assistance let us know.

Best regards,
Jordan

Hi Missca,

Glad we could be of assistance! Feel free to reach out to us again if you need help with anything else.

Best regards,
Jordan

Hi,

Could you please also provide login details to your site, so that we can have a closer look at the back end. You can place the information in the Private Content section of your reply.

Best regards,
Jordan

Hi Volli,

Glad to hear it’s working! Please also try checking @Guenni007 suggestion.

Thanks also @Guenni007 for the help :)

Best regards,
Jordan

Hey grupoabades,

Thanks for getting in touch with us!

I am unable to view either of the links as they keep redirecting to here:

Please contact your hosting provider to see what is happening.

Best regards,
Jordan

Hi,

Would you please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username.

Best regards,
Jordan

Hey acidseaforce,

Thanks for getting in touch with us!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username.

Best regards,
Jordan

Hi,

Glad you found the fix! Feel free to reach out to us again if you need assistance with anything else.

@TheUrbaneGroup Let us know if the fix works for you as well.

Best regards,
Jordan

Hey Bjoern101,

Thanks for getting in touch with us!

Please try adding this code instead to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

@media only screen and (max-width: 1024px) {
.container .av-content-small.units {
    width: 110% !important;
}

aside.sidebar.sidebar_right.alpha.units {
    display: none !important;
}
}

Best regards,
Jordan

Hey wonderlandmarketing,

Please update the theme to the latest version. You are using an older version and the update is more compatible with the latest version of WordPress.

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area.

Best regards,
Jordan

Hi,

Sorry for the issue you are having.

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username.

Best regards,
Jordan

Hi Gloria,

Thanks for getting in touch with us!

I am hovering over the “About” but not seeing a sub menu. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username.

Best regards,
Jordan

Hey Freshstart,

Thanks for getting in touch with us!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username.

Best regards,
Jordan

Hey nedimhazar,

Thanks for getting in touch with us!

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Jordan

Hey JWVK,

This means that WordPress is having problems connecting to your database.

First thing you should check is the wp-config.php file in the WordPress folder. You can access it via FTP and ensure that the following information is correct:

define('DB_NAME', 'database-name');
define('DB_USER', 'database-username');
define('DB_PASSWORD', 'database-password');
define('DB_HOST', 'localhost');

Your database-name should match your database name and so on.

Let me know what you find.

Best regards,
Jordan