Page 952 – Support | Kriesi.at – Premium WordPress Themes

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July 12, 2018 at 3:28 am in reply to: Default Lightbox must be activated for this feature to work #984430

Ismael
Moderator

Hi,

Thanks for the update.

I’m not really sure how that extension works but it probably detects whether a ga tag exists but it doesn’t look for the user opt-out code.

// https://developers.google.com/analytics/devguides/collection/analyticsjs/user-opt-out

It’s the same as when you install the GA Tag Assistant extension.

Best regards,
Ismael

July 12, 2018 at 3:15 am in reply to: Grid portfolio thumbnails #984427

Ismael
Moderator

Hi,

The American flag is much larger compare to the rest of the flags. (see private field)

What do you mean by “{square) image icon”?

Best regards,
Ismael

July 12, 2018 at 3:11 am in reply to: Caption on image in lightbox? #984423

Ismael
Moderator

Hi,

Awesome! Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Ismael

July 12, 2018 at 3:10 am in reply to: Remove thumbnail overlay, disable changing of big image, remove first thumbnail #984422
Ismael
Moderator
Hi,

2.) Did you remove the previous css code that we suggested? The pointer-events is probably set to “none”. You need to purge the cache or do a hard refresh after removing the css code.

3.) Add a unique id or class in the gallery’s custom css class field. Use “custom-gallery” without quotes for example and then replace the previous modification with the following css code.
```
#top #wrap_all .custom-gallery .avia-gallery-thumb a:nth-child(1) {
    display: none;
}
```
We replaced the generic or default “.avia-gallery” selector with the custom css class attribute/selector “.custom-gallery”.

Best regards,
Ismael
July 12, 2018 at 3:04 am in reply to: Portfolio Masonry #984421
Ismael
Moderator
Hi,

The following thread might help. It also explains why the sorting is a little off when isotope script is used. We set the isotope’s “layoutMode” to “fitRows” to make the items’ sorting more accurate. Do note that this layout works only when the items have the same height. You need to modify the config-templatebuilder > aviashortcodes > masonry_entries.js file.

// https://kriesi.at/support/topic/masonry-grid-not-properly-sorting-alphabetically/#post-981621

Regarding the category sort buttons, you’ll have to modify the “sort_buttons” function in the config-templatebuilder > aviashortcodes > av-helper-masonry.php file. Set the “hide_empty” parameter to false.
```
$sort_terms = get_terms( $this->atts['taxonomy'] , array('hide_empty'=>true) );
```
It is going to display the categories even when they are empty or when their respective items are not visible in the page. You’ll see why they’re hidden by default.

Best regards,
Ismael
July 12, 2018 at 2:35 am in reply to: Facebook tracks events #984418
Ismael
Moderator
Hi,

You can still add the code or script in the code block element. The following is an example of the tracking code. You need to replace the id selector with your own. Example.
```

<script type="text/javascript">
  var button = document.getElementById('YOUR OWN CUSTOM ID SELECTOR');
  button.addEventListener(
    'click', 
    function() { 
      fbq('track', 'AddToCart', {
        content_name: 'Really Fast Running Shoes', 
        content_category: 'Apparel & Accessories > Shoes',
        content_ids: ['1234'],
        content_type: 'product',
        value: 4.99,
        currency: 'USD' 
      });          
    },
    false
  );
</script>
```
// https://developers.facebook.com/docs/facebook-pixel/api-reference

Best regards,
Ismael
July 12, 2018 at 2:31 am in reply to: Google Maps Issues #984417

Ismael
Moderator

Hi,

I’ve tried to login but I can’t edit the theme options or the custom posts. Please set the user role to admin.
Have you tried to disable the API key in the theme’s Google Services panel? Just leave it blank and then save the theme options.
The theme’s map element should still work if the plugin is actually loading the google map js API.

Best regards,
Ismael

July 12, 2018 at 2:26 am in reply to: License #984413

Ismael
Moderator

Hi,

Thanks for the update. We need to check the purchase code. Please post it in the private field so that I could forward it to the team for confirmation.

What is the form supposed to do? It’s an empty input field when I checked the markup. Are there any corresponding scripts that we need to check?

Best regards,
Ismael

July 12, 2018 at 2:21 am in reply to: Display problem for homepage #984411

Ismael
Moderator

Hi,

Thanks for the update.

It seems to be an SSL or HTTPS issues. A few of the stylesheets are blocked because they are loaded on a different protocol. You’ll see these errors in the browser console.

Mixed Content: The page at ‘https://smartngo.fr/fr/’ was loaded over HTTPS, but requested an insecure stylesheet ‘http://smartngo.fr/wp-content/themes/enfold/config-layerslider/LayerSlider/static/layerslider/skins/fullwidth/skin.css’. This request has been blocked; the content must be served over HTTPS.
(anonymous) @ jquery.js?ver=1.12.4:3
(index):1 Mixed Content: The page at ‘https://smartngo.fr/fr/’ was loaded over HTTPS, but requested an insecure stylesheet ‘http://smartngo.fr/wp-content/themes/enfold/config-layerslider/LayerSlider/static/layerslider/skins/fullwidth/skin.css’. This request has been blocked; the content must be served over HTTPS.

One of these plugins might help.

// https://wordpress.org/plugins/really-simple-ssl/
// https://wordpress.org/plugins/wp-force-https/

Best regards,
Ismael

July 12, 2018 at 2:17 am in reply to: Full Layer slider not working since the last update of enfold #984410

Ismael
Moderator

Hi,

Thanks for the update.

Have you tried to add the script in the “sliderDidLoad” callback field? I think the issue is that the script is immediately executed even before the slider has fully loaded.

Best regards,
Ismael

July 12, 2018 at 2:05 am in reply to: Child Theme Styles.css #984407

Ismael
Moderator

Hi,

The other thing to note if you are using chrome make sure to do control/command + Shift + R to reload the browser.

The scripts and stylesheets were cached so you have to do a hard refresh or purge the local storage to reload the new resources. It’s a common issue and your suggestion should help. Thanks for the info. Sorry if you’ve had trouble at the start but we hope that you do enjoy the theme as you explore it. I’m sure you’ll find it very intuitive and robust as you go along.

Best regards,
Ismael

July 12, 2018 at 2:01 am in reply to: Advanced Layerslider Advanced Settings : an info #984405

Ismael
Moderator

Hi,

Cool. Thanks for sharing. :)

Yes, the layer slider’s video background option does work on mobile devices. I’ve also suggested it as an alternative for the theme’s default video background option a few times before.

Best regards,
Ismael

July 12, 2018 at 1:58 am in reply to: contact form autorespond text #984404

Ismael
Moderator

Hi,

Thanks for the update.

We’ve added the code in the child theme’s functions.php file. That is where it’s supposed to be added. We also adjusted it a bit so it detects the checkbox of your contact form. When this box is set to false or when the user didn’t check it, the “autoresponseto” email will be set to null.

Best regards,
Ismael

July 12, 2018 at 1:53 am in reply to: Masonry gallery jerking on Android #984402
Ismael
Moderator
Hi,

Thanks for the update.

It seems to be occurring when the scrollbar is visible. Please try this css code.
```
.av-masonry-container {
    width: 101%;
}
```
Your portfolio looks awesome! :)

Best regards,
Ismael
July 11, 2018 at 5:29 am in reply to: Image With Hotspot transparent #984027

Ismael
Moderator

Hi,

Alright. Please feel free to open a new thread if you need anything else. :)

Best regards,
Ismael

July 11, 2018 at 5:28 am in reply to: Caption on image in lightbox? #984026

Ismael
Moderator

Hi,

Post the login details in the private field so that we can check the image. Which of the gallery items have you edited?

Best regards,
Ismael

July 11, 2018 at 5:26 am in reply to: Child Theme Styles.css #984024

Ismael
Moderator

Hi,

Thanks for the update.

Have you tried to edit the grid row cells directly? You can adjust the “Cell Padding” values manually.
Regarding the style.css file, make sure that the css/js compression is disabled in the Performance panel.

Best regards,
Ismael

July 11, 2018 at 5:24 am in reply to: Need immediate help, please-Enfold conflicting with WP-Admin login. Error code #984023

Ismael
Moderator

Hi,

Thanks for the update.

Post the login details in the private field so that we can see what’s going on in the dashboard. We may need to deactivate the plugins temporarily while we check the site for errors.

Best regards,
Ismael

July 11, 2018 at 5:23 am in reply to: Full Layer slider not working since the last update of enfold #984022

Ismael
Moderator

Hi,

Thanks for the update.

This ID is integrated in the Layer Slider.

Where exactly did you integrate the “presentation_slider” ID attribute? I can’t find it in the slider options.

Best regards,
Ismael

July 11, 2018 at 5:19 am in reply to: Portfolio Masonry #984021

Ismael
Moderator

Hi,

1.) I set the “orderby” parameter to “title” instead of “date”. Please adjust it back to “date”. Let us know if it’s still not working.

2.) Yes, that is the default behavior. One workaround is to disable the pagination and display all items in a single page.

Best regards,
Ismael

July 11, 2018 at 5:16 am in reply to: how to remove blue highlight when tapping links in mobile #984020
Ismael
Moderator
Hi,

This css code should change the selected elements’ background color.
```
::selection {
    background-color: red;
    color: blue;
}
```
Set the background-color to transparent.

Best regards,
Ismael
July 11, 2018 at 5:13 am in reply to: Cyrillic script used for download progress dialog #984017

Ismael
Moderator

Hi,

Alright. I’m not really sure what’s going on there. We’ll close the thread now. :)

Best regards,
Ismael

July 11, 2018 at 5:12 am in reply to: Color Section Background to React same way as Full Width Easy Slider [HELP] #984014

Ismael
Moderator

Hi,

Great! Please create a new thread if you need anything else. :)

Best regards,
Ismael

July 11, 2018 at 5:11 am in reply to: video on layerslider not loading #984013

Ismael
Moderator

Hi,

I get this error when I visited the site.

VM92:1 Uncaught (in promise) DOMException: play() failed because the user didn’t interact with the document first. https://goo.gl/xX8pDD

Mute the video to have it autoplay on page load.

// https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

Chrome’s autoplay policies are simple:
Muted autoplay is always allowed.
Autoplay with sound is allowed if:
User has interacted with the domain (click, tap, etc.).
On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously play video with sound.
On mobile, the user has added the site to his or her home screen.
Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

Best regards,
Ismael

July 11, 2018 at 5:08 am in reply to: Can't install theme #984010

Ismael
Moderator

Hi,

A link to the site will help. Please post it in the private field.

The theme’s documentation should help you to get started.

// https://kriesi.at/documentation/enfold/

Best regards,
Ismael

July 11, 2018 at 5:06 am in reply to: Image With Hotspot transparent #984008

Ismael
Moderator

Hi,

I can’t find any hotspot image in the page. Where did you add the element?

Best regards,
Ismael

July 11, 2018 at 5:04 am in reply to: Google Maps Issues #984006

Ismael
Moderator

Hey Ralf,

Thanks for the update.

Where can we see the issue? The map works properly on one of the real estate posts. ( see private field )

You can set the Enfold > Performance > “Disabling of template builder elements” to load only used elements.

Best regards,
Ismael

July 11, 2018 at 4:35 am in reply to: Schema Mark up Removal #983995

Ismael
Moderator

Hi,

The Yoast SEO plugin add those markup by default. Please contact the plugin author for more info.

This article might help.

// https://www.bybe.net/yoast-seo-guide-disable-schema-json-ld-wordpress/

Best regards,
Ismael

July 11, 2018 at 4:28 am in reply to: License #983990

Ismael
Moderator

Hi,

What is the form supposed to do? It’s an empty input field when I checked the markup. Are there any corresponding scripts that we need to check?

Please register a new account in the forum using your purchase code and then create a new thread.

// https://kriesi.at/support/register/

Best regards,
Ismael

July 11, 2018 at 4:24 am in reply to: FALLBACK IMAGE NOT WORKING in Fullwidth Slider with Video #983989
Ismael
Moderator
Hi,

That line is in the same file as the modification described in the previous thread.

// https://kriesi.at/support/topic/fullwidth-easy-slider-with-video-asking-for-object-on-mobile/#post-955294

Line 174 should look like this.
```
if(this.isMobile)
```
Best regards,
Ismael
Author

Posts

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