Page 825 – Support | Kriesi.at – Premium WordPress Themes

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January 4, 2019 at 5:37 am in reply to: Tab Section doesn't show background image #1049803

Ismael
Moderator

Hi,

Have you tried setting the “Background Attachment” from “Fixed” to “Scroll”? Unfortunately, multiple fixed backgrounds don’t work properly with the element.

Best regards,
Ismael

January 4, 2019 at 5:24 am in reply to: subline horizontal gallery #1049798
Ismael
Moderator
Hey evabo,

Thank you for using Enfold.

There is an error in the console saying that “jQuery is not defined”. Did you load jQuery in the footer? Please edit this line:
```
add_action(‘wp_footer’, ‘horizontal_gallery_subline’);
```
.. set the priority to 100:
```
add_action(‘wp_footer’, ‘horizontal_gallery_subline’, 100);
```
Best regards,
Ismael
January 4, 2019 at 5:19 am in reply to: Instagram Widget Problems … #1049796

Ismael
Moderator

Hi,

there are only 2 subfolders and no problems to delete …

There are more than 10 sub folders in there the last time I checked, so I didn’t try to delete them because it will take so much time. Please ask your hosting provider to delete those folders. And make sure that there are no instagram widgets active.

Best regards,
Ismael

January 4, 2019 at 5:15 am in reply to: Errors after updating #1049792

Ismael
Moderator

Hey seanchk,

Thank you for using Enfold.

There is another file containing the same function. You have to remove the whole theme folder first before uploading the new one.

Best regards,
Ismael

January 4, 2019 at 5:13 am in reply to: Woocommerce Product list show variations with add to cart option #1049789

Ismael
Moderator

Hi,

I’m sorry if we can’t be of much help this time. Please open a new thread if you need anything else.

Best regards,
Ismael

January 4, 2019 at 5:11 am in reply to: Maintenance mode no more wokring #1049788

Ismael
Moderator

Hi,

@markmade: It is redirecting to the “Offline” page. Is that your maintenance mode page? We can’t check it because the login token has expired.

Best regards,
Ismael

January 4, 2019 at 5:06 am in reply to: smashed images in gallery #1049786
Ismael
Moderator
Hey swazzi,

Thank you for using Enfold.

The settings look correct but it doesn’t seem to be working. Add this css code temporarily.
```
#top div .avia-gallery .avia-gallery-big-no-crop-thumb img {
    height: auto !important;
}
```
Best regards,
Ismael
January 4, 2019 at 4:52 am in reply to: Events Featured Image #1049784
Ismael
Moderator
Hey sjahan,

Thank you for using Enfold.

Add this code in the functions.php file to adjust the default size of image or the “entry_with_sidebar” thumbnail.
```
add_filter( 'avf_modify_thumb_size', 'avf_modify_thumb_size_mod', 10, 1 );
function avf_modify_thumb_size_mod( $size ) {
$size['entry_with_sidebar'] = array('width'=>845, 'height'=>845);
return $size;
}
```
The default thumbnail size is 845x321px. You have to regenerate the thumbnails after the adjustment.

// https://wordpress.org/plugins/regenerate-thumbnails/

Best regards,
Ismael
January 4, 2019 at 4:45 am in reply to: Buttonrow ID/Class #1049782

Ismael
Moderator

Hi,

It is possible to add custom css class attributes to any elements in the builder. You have to enable the custom css class field first.

// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#turn-on-custom-css-class-field-for-all-alb-elements

Best regards,
Ismael

January 4, 2019 at 4:42 am in reply to: Fullwidth Easy & fullscreen slider video don’t work on smartphone #1049781

Ismael
Moderator

Hi,

Did you check the “Disable Autoplay” option? Please edit the slide, look for that option and make sure that it is not enabled.

Best regards,
Ismael

January 4, 2019 at 4:39 am in reply to: Custom Woocommerce Shop Page #1049778

Ismael
Moderator

Hi,

Awesome! Thanks for the info. I’m sure it will help a lot of users. :)

Best regards,
Ismael

January 4, 2019 at 4:38 am in reply to: Tick box not accessible #1049777

Ismael
Moderator

Hi,

The theme has its own GDPR option for the comments field, so you don’t have to install that plugin. Go to the Enfold > Privacy and Cookies panel and look for the Privacy Policy > “Append a privacy policy message to your comment form?” option.

Best regards,
Ismael

January 4, 2019 at 4:33 am in reply to: on mobile version don´t show the background section color images #1049776
Ismael
Moderator
Hi,

Fixed backgrounds are not supported on iOS devices, so you have to add the suggested css code from the previous thread to set the background attachment to “scroll”. The background will display properly but it will lose the parallax effect.
```
@media only screen and (min-width: 768px) and (max-width: 1024px) {
  .av-layout-grid-container.entry-content-wrapper.main_color.av-flex-cells  .flex_cell.av_two_fifth,
  .av-layout-grid-container.entry-content-wrapper.main_color.av-fixed-cells  .flex_cell.av_two_fifth {
		background-attachment: scroll !important;
		background-size: 200% !important;
	}
}
```
// https://caniuse.com/#feat=background-attachment

Firefox does not appear to support the local value when applied on a textarea element.
Chrome has an issue that occurs when using the will-change property on a selector which also has background-attachment: fixed defined. It causes the image to get cut off and gain whitespace around it.
iOS has an issue preventing background-attachment: fixed from being used with background-size: cover – see details

Best regards,
Ismael
January 4, 2019 at 4:25 am in reply to: After Update to 4.5: Highlights are oversized! #1049774

Ismael
Moderator

Hi,

The hover effect should work now without that css code. Please remove it and toggle the Performance > File Compression settings.

Best regards,
Ismael

January 4, 2019 at 4:23 am in reply to: Remove Country Flags WPML Plugin #1049773

Ismael
Moderator

Hi,

Those flags are hard coded in the theme, so you can’t remove them with the available options. You have to follow these instructions:

// https://kriesi.at/support/topic/wpml-language-switcher-8/#post-588831

Best regards,
Ismael

January 4, 2019 at 4:16 am in reply to: The "last updated" date in post #1049771

Ismael
Moderator

Hey Autostopowicz,

Thank you for using Enfold.

You can create a custom shortcode to display the post meta info such as the date, comments etc.

// https://kriesi.at/support/topic/post-using-advanced-editor-how-to-insert-post-meta-info-title-date-etc/#post-466158

Place the shortcode callback in the functions.php file and then put the shortcode in a text or code block.

Best regards,
Ismael

January 4, 2019 at 4:06 am in reply to: Full Width Easy Slider youtube video not working on mobile? #1049770

Ismael
Moderator

Hi,

Videos are disabled on mobile devices by default but a fall back image should be displayed if you added one. Use the layer slider if you really need the videos to display on mobile view.

Best regards,
Ismael

January 4, 2019 at 3:43 am in reply to: Google events enfold button #1049765

Ismael
Moderator

Hey flightdeck,

Thank you for using Enfold.

Did you set up event goals from your analytics dashboard?

// https://support.google.com/analytics/answer/1032415?hl=en

This might help: https://kriesi.at/documentation/enfold/contact-form/#add-on-click-event-to-the-contact-form-submit-button-

Best regards,
Ismael

January 4, 2019 at 3:37 am in reply to: Latest Enfold [5.+] not working with H5P plugin [no errors in console] #1049764

Ismael
Moderator

Hey vidordesigns,

Happy new year!

Please post the login details in the private field and provide a screenshot of the issue. Use imgur or dropbox.

Best regards,
Ismael

January 4, 2019 at 3:32 am in reply to: Code Error Message #1049763

Ismael
Moderator

Hi,

Did you remove the previous filter before adding the new one? Please post the WP and FTP details in the private field so that we can check the codes.

Best regards,
Ismael

January 3, 2019 at 6:11 am in reply to: Header Images lost after updating to 4.5.2 #1049486

Ismael
Moderator

Hi,

Thank you for using Enfold.

Did you modify the section.php file in your child theme? Please get a fresh copy of that file from the parent theme folder and re-do the modifications.

Best regards,
Ismael

January 3, 2019 at 5:46 am in reply to: how to disable the title link in the Ajax portfolio preview? #1049480

Ismael
Moderator

Hey Bart,

Thank you for using Enfold.

The screenshot url is invalid. Please add it again.

Best regards,
Ismael

January 3, 2019 at 5:45 am in reply to: Mailchimp Contact form – add upload file option #1049479

Ismael
Moderator

Hey tonydobrevski,

Thank you for using Enfold.

Are you referring to the theme’s Mailchimp Signup Form element? Only text and dropdowns are currently supported, so you can’t add an upload file field. You need to look for a plugin or hire a freelance developer to modify the current form script. Please contact our partner, Codeable.

// https://kriesi.at/contact/customization

Best regards,
Ismael

January 3, 2019 at 5:41 am in reply to: Margins on Mobile and tables are too wide #1049475

Ismael
Moderator

Hey hbourdillon,

Thank you for using Enfold.

Could you be more specific? Which margins are you trying to decrease? Please provide a screenshot using imgur or dropbox.

Best regards,
Ismael

January 3, 2019 at 5:37 am in reply to: Custom Woocommerce Shop Page #1049473

Ismael
Moderator

Hey Mosaik-Gin,

Thank you for using Enfold.

You can’t modify the base shop page with the advance layout builder because it has its own custom template. You have to deselect that page as shop page.

Best regards,
Ismael

January 3, 2019 at 5:33 am in reply to: Photos taking up a huge amount of space on my site storage – anything I can do? #1049470

Ismael
Moderator

Hey goldengate415,

Thank you for using Enfold.

You can use the Simple Image Sizes plugin to disable those thumbnails.

// https://wordpress.org/plugins/simple-image-sizes/

This article might help as well:

// https://kriesi.at/archives/4-key-wordpress-image-optimization-tips

Best regards,
Ismael

January 3, 2019 at 5:25 am in reply to: How to put the tab title of a tab section in the center and make it wider? #1049462

Ismael
Moderator

Hey tonydobrevski,

Thank you for using Enfold.

I don’t see any tab elements on that page. Where did you add them? Please provide a link to the actual page with the tab elements.

Best regards,
Ismael

January 3, 2019 at 5:23 am in reply to: Woocommerce Product list show variations with add to cart option #1049461

Ismael
Moderator

Hey tonydobrevski,

Thank you for using Enfold.

That option is not available by default and it will require major modifications in the theme, so it’s beyond the scope of support. Please a hire a freelance developer or contact our partner, Codeable.

// https://kriesi.at/contact/customization

Best regards,
Ismael

January 3, 2019 at 5:16 am in reply to: Enfold Child Theme change files #1049456

Ismael
Moderator

Hi,

Awesome! Glad @2funky helped. We’ll close the thread now.

Best regards,
Ismael

January 3, 2019 at 5:15 am in reply to: Half Half Column + Addon #1049453

Ismael
Moderator

Hey cr3epy,

Thank you for using Enfold.

Have you tried adding the columns inside a grid row cell? Set the columns’ “Space between columns” settings to the second option and enable the “Custom top and bottom margin” option. That will remove the spaces between the columns.

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 24,721 through 24,750 (of 66,745 total)

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