Page 816 – Support | Kriesi.at – Premium WordPress Themes

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January 21, 2019 at 4:39 pm in reply to: Recaptcha Plugin #1056775

Ismael
Moderator

Hi,

I tried login but the info are incorrect. Please check the login details carefully.

Best regards,
Ismael

January 21, 2019 at 2:35 pm in reply to: spam email from contact form even with the google reCAPTCHA 2 #1056674

Ismael
Moderator

Hey YongyanLi,

Thank you for using Enfold.

Have you tried installing a security plugin like Sucuri or WordFence? You can also use a third party contact form plugin like Gravity Form or Contact Form 7 to prevent spammers from abusing the current or default contact form.

Best regards,
Ismael

January 21, 2019 at 2:31 pm in reply to: Problem about rel next/ previous in pagination #1056666

Ismael
Moderator

Hi,

Can we access your file server? I would like to debug the code.

Best regards,
Ismael

January 21, 2019 at 2:29 pm in reply to: Woocommerce Composite product plugin bugs lightbox inside Enfold theme #1056662

Ismael
Moderator

Hey jsibrian424,

Thank you for using Enfold.

According to that thread, you have to listen for the “component_selection_changed” event and re-activate or re-initilize the theme’s lightbox script.

// https://kriesi.at/support/topic/lightbox-of-composite-product-woocommerce-plugin-bugs-inside-enfold-theme/#post-978838

Best regards,
Ismael

January 21, 2019 at 2:26 pm in reply to: Text neben Logo #1056661

Ismael
Moderator

Hi,

You can add a widget inside the header area. More info here: https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

Best regards,
Ismael

January 21, 2019 at 7:51 am in reply to: How to add New Element's shortcode to Builder setFullwidthElements array #1056469

Ismael
Moderator

Hey Switzer,

Thank you for using Enfold.

You can use the “avf_fwd_elements” filter to add a new full width shortcode or element to the existing array.

Best regards,
Ismael

January 21, 2019 at 7:44 am in reply to: WooCommerce product filtering masonry style #1056467

Ismael
Moderator

Hey mitiuphoto,

Thank you for using Enfold.

Yes, that filter can be implemented to the masonry element but it’s not available out of the box. Unfortunately, that implementation is way beyond the scope of support, so you’ll have to hire a freelance developer or contact our partner, Codeable. Or ask the plugin author if they offer customization. I’ll ask the team to check the thread.

Best regards,
Ismael

January 21, 2019 at 7:41 am in reply to: Gravity forms isn't pulling in css of theme #1056465
Ismael
Moderator
Hi,

The contact form shortcode was wrapped in a code tag. I removed that tag. Please remove the browser or do a hard refresh prior to checking the page.
```
<code>[gravityform id="1" title="false" description="false" ajax="true" tabindex="1"]</code>
```
Best regards,
Ismael
January 21, 2019 at 7:28 am in reply to: Remove portfolio category from search results? #1056461

Ismael
Moderator

Hi,

Great! We’ll close the thread now.

Best regards,
Ismael

January 21, 2019 at 7:25 am in reply to: Google Maps API Key just wont work #1056458

Ismael
Moderator

Hi,

I found 4 directories in your server and I’m not sure which one is which. Which directory should we modify?

Best regards,
Ismael

January 21, 2019 at 7:18 am in reply to: Featured Image Slider of Product is not showed #1056457

Ismael
Moderator

Hi,

I can’t find what’s causing the issue. Did you use the “khak” category for posts and products?

Best regards,
Ismael

January 21, 2019 at 7:15 am in reply to: Adding Social Media Icons at bottom of mobile menu #1056456

Ismael
Moderator

Hi,

Would you mind if we access the dashboard and the file server? You can post the login details for both in the private field.

Best regards,
Ismael

January 21, 2019 at 6:22 am in reply to: Quantity Field on WooCommerce Shop Pages #1056435

Ismael
Moderator

Hi,

Could you give us a screenshot of the layout that you have in mind? You can use imgur or dropbox.

Best regards,
Ismael

January 21, 2019 at 6:20 am in reply to: After password protection removed my page.php child theme code is not working #1056434

Ismael
Moderator

Hi,

Are you using the advance layout builder? You have to edit the template-builder.php file.

Best regards,
Ismael

January 21, 2019 at 6:16 am in reply to: Change settings in Layerslider not possible #1056432

Ismael
Moderator

Hi,

It’s located around line 80. Let us know if you need further help.

Best regards,
Ismael

January 21, 2019 at 6:14 am in reply to: Events Featured Image #1056430

Ismael
Moderator

Hi,

Did you regenerate the thumbnails after adding the code? I recheck the events template and it seems to be using the “medium” thumbnail, which is specified in the Settings > Media library. Please try to adjust that thumbnail and then regenerate thumbnails again. Or post the FTP details in the private field so that we can check the events template.

Best regards,
Ismael

January 21, 2019 at 5:42 am in reply to: Home menu item in mobile view does not "work" #1056420

Ismael
Moderator

Hi,

We’ll forward this thread to our developers.

Best regards,
Ismael

January 21, 2019 at 5:40 am in reply to: Remove portfolio category from search results? #1056419
Ismael
Moderator
Hi,

Use this css code to remove the categories from the search results page.
```
.search-results span.blog-categories.minor-meta {
    display: none !important;
}
```
Best regards,
Ismael
January 21, 2019 at 5:38 am in reply to: Inserting Google Captcha in the Enfold contact form #1056417

Ismael
Moderator

Hi,

Thank you for understanding. We’ll keep you in the loop.

Best regards,
Ismael

January 21, 2019 at 5:19 am in reply to: Problem of displaying images #1056410

Ismael
Moderator

Hey gabs01,

Thank you for using Enfold.

Is this the image?

// https://pronosgame.fr/wp-content/uploads/2019/01/montage-snap-insta-pronosgame.png

It doesn’t look blurry or anything.

Best regards,
Ismael

January 21, 2019 at 4:33 am in reply to: Layerslider video background not working on Chrome #1056404

Ismael
Moderator

Hi,

Have you tried setting the youtube url from “https” to “http” or vice versa?

Best regards,
Ismael

January 21, 2019 at 3:31 am in reply to: Shop with woocommerce optimize #1056398
Ismael
Moderator
Hi,

Thanks for the update.

Adjust the last modification with the following css code to remove the date:
```
.avia-content-slider .slide-meta {
    display: none !important;
}
```
Best regards,
Ismael
January 18, 2019 at 1:05 pm in reply to: Problem about rel next/ previous in pagination #1055438
Ismael
Moderator
Hi,

I adjusted it again added a condition for the last page.
```
add_action('wp_head', 'wp_head_pagination_mod');
function wp_head_pagination_mod() {
    global $wp_query;

    $page = get_query_var( 'paged' ) ? get_query_var( 'paged' ) : get_query_var( 'page' );
    $page = ! $page ? 0 : $page;

    $url = (isset($_SERVER['HTTPS']) ? "https" : "http") . "://$_SERVER[HTTP_HOST]$_SERVER[REQUEST_URI]";
    $url = substr($url, 1, strpos($url, "page"));

    $link_prev = $url . 'page/' . ($page - 1);
    $link_next = $url  . 'page/' . ($page + 1);

    if( ! $page ) {
        $output .= ' 	 	<link rel="next" href="'. $link_next .'" />' . PHP_EOL;   
    } elseif( $page == $wp_query->max_num_pages ) {
        $output  = ' 	 	<link rel="prev" href="'. $link_prev .'" />' . PHP_EOL;
    } else {
        $output  = ' 	 	<link rel="prev" href="'. $link_prev .'" />' . PHP_EOL;
        $output .= ' 	 	<link rel="next" href="'. $link_next .'" />' . PHP_EOL;
    }

    echo $output;
}
```
Best regards,
Ismael
January 18, 2019 at 11:50 am in reply to: Preview function not working #1055411

Ismael
Moderator

Hi,

Edit the page and remove the masonry element from the advance layout builder. You should also disable the plugins temporarily to see if one of them is causing the error.

Best regards,
Ismael

January 18, 2019 at 11:48 am in reply to: Moving elements #1055407

Ismael
Moderator

Hi,

It is displaying properly on desktop view. Did you remove the browser cache? Please purge the cache and then test the page again. Or do a hard refresh.

Best regards,
Ismael

January 18, 2019 at 11:46 am in reply to: Masonary Post and jetpack lazy loading #1055404

Ismael
Moderator

Hi,

Did you set jQuery to load in the footer? It’s an option in the Performance panel. The console reported that jQuery is not defined, so the script above is actually not being executed properly.

Best regards,
Ismael

January 18, 2019 at 11:28 am in reply to: Woocommerce sidebar – placement #1055399
Ismael
Moderator
Hey MarcusJeroch,

Thank you for using Enfold.

What is the file name of the sidebar template? You should use the sidebar slug, not its actual name, so if the template name is sidebar-sidebar-name.php, the function should look like this:
```
get_sidebar('sidebar-name');
```
Best regards,
Ismael
January 18, 2019 at 11:24 am in reply to: Icon Box Big without border #1055398

Ismael
Moderator

Hi,

Thanks for the update. You have to set the page’s Layout > Header visibility and transparency settings to “Transparent Header”.

Best regards,
Ismael

January 18, 2019 at 11:18 am in reply to: Homepage is not "clean" #1055396

Ismael
Moderator

Hi,

The “www” site is a different domain and it’s using a different theme. The “2019” site, however, is displaying the “Aktuelles” page as front page as set in the theme options.

Best regards,
Ismael

January 18, 2019 at 11:03 am in reply to: Speed values went down the gutter after updating Enfold #1055395

Ismael
Moderator

Hi,

Alright. The site’s score might have changed because that test is now using a different testing tool (https://searchengineland.com/google-pagespeeds-insights-tool-gets-a-major-update-with-more-data-from-lighthouse-307968). Please look at the suggested optimizations provided by the reports. For example, it says that you have to “Defer offscreen images”. In the list, you can see images that can be optimized and one of them is a gif image (gefaellt.gif). That image alone is 867KB, which is far from an optimized image. Yes, it is animated, but if you really want to optimize the page, you should remove it or lower its quality a bit more. Another suggestion is that you should “Use video formats for animated content” and again, it points to the gefaellt.gif image. Follow those suggestions and you should be able to increase the page speed.

Best regards,
Ismael
Author

Posts

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