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Hey Lara,
Thank you for the inquiry.
You can find the license key in the Downloads panel of your Themeforest account. For more information, please refer to this article.
— https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Best regards,
IsmaelHey Lara,
Thank you for the inquiry.
You can find the license key in the Downloads panel of your Themeforest account. For more information, please refer to this article.
— https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Best regards,
IsmaelFebruary 3, 2026 at 5:45 am in reply to: Animated Countdown with different dates per language (WPML) #1494614Hi,
Thank you for the inquiry.
Since the countdown date itself cannot be translated via string translations, the recommended approach is to add multiple Countdown elements (one per language). You can then control the visibility of each countdown with custom css depending on the active language.
Add a separate Countdown element for each language and assign custom css class names, for example:
av-custom-lang-countdown av-custom-lang-countdown-en <-- for EN av-custom-lang-countdown av-custom-lang-countdown-de <-- for DESet all countdowns to be hidden by default:
.av-custom-lang-countdown { display: none; }Then only show the correct countdown based on the active language:
html[lang="en-US"] .av-custom-lang-countdown-en { display: block; } html[lang="de-DE"] .av-custom-lang-countdown-de { display: block; }Best regards,
IsmaelFebruary 3, 2026 at 5:31 am in reply to: Blog Post Catergory – Featured image is Small — Image not displaying #1494613Hi,
Thank you for the update.
The featured images and blog meta inof are not visible on the category page either. Have you tried removing the css code mentioned above? This should restore the blog meta info container along with the featured images.
Best regards,
IsmaelHi,
Thank you for the update.
Please try temporarily disabling Cloudflare so we can access the site, or create a clone or development version using plugins such as Duplicator or WP Migrate DB.
— https://wordpress.org/plugins/wp-migrate-db/
Best regards,
IsmaelHey Madison,
Thank you for the inquiry.
What is the current version of the theme? We tried checking this in the dashboard, but the theme information is not accessible in the Appearance > Theme File Editor. We also tried checking it in the Site Health panel, but we encountered a “This page requires JavaScript” error, which is quite odd. We’re also seeing errors in the browser console.
Executing inline script violates the following Content Security Policy directive ‘default-src ‘self”. Either the ‘unsafe-inline’ keyword, a hash (‘sha256-JNiUOxCDF2TSl9OjuCPYgCZbIuXfYfkNF6O9/vgVKQ0=’), or a nonce (‘nonce-…’) is required to enable inline execution. Note also that ‘script-src’ was not explicitly set, so ‘default-src’ is used as a fallback. The action has been blocked.
This prevents the script from running properly, and there are multiple instances of this error. Did you configure your server recently? Please contact your hosting provider for additional assistance.
Best regards,
IsmaelHey Sebastian,
Thank you for the inquiry.
You can use the Column elements from the Advanced Layout Builder (ALB). Add a custom CSS class to the first (left) column (for example, av-column-with-scrollbar), then add custom css to limit its height and enable a scrollbar.
.av-column-with-scrollbar { height: 100vh; overflow-y: auto; overflow-x: hidden; }For the right column, add the class name “av-column-without-scrollbar”, then add this css code:
.av-column-without-scrollbar { height: 100vh; }Let us know the result.
Best regards,
IsmaelHi,
We tried logging in on both sites, but wp-admin and wp-login are not accessible. Did you change the default login URL? Please include this information in the private field.
Best regards,
IsmaelFebruary 2, 2026 at 5:55 am in reply to: Cross Site Scripting (XSS) security issue warning from Solid Security #1494579Hi,
Thank you for the inquiry.
A patch for this particular vulnerability will be included in the next release (7.1.4) and should be available soon. Thank you for your patience.
Best regards,
IsmaelHi,
Thank you for the screenshot.
We still can’t access the site. Did you add a css modification previously? It’s possible there’s a css rule limiting the height of the form or its container, which could be forcing the scrollbar to appear.
Best regards,
IsmaelHey actichemph,
Thank you for the inquiry.
We have added a Post Slider element below the slider, and the posts seem to be displaying as expected. You may need to select a category in the Content > Entries > Which Entries Should Be Used settings, as shown in the screenshot below.
To help you get started with the theme, please check out the documentation and feel free to reach out here in the forum if you need any assistance.
— https://kriesi.at/documentation/enfold/
Best regards,
IsmaelHey slikslok,
Thank you for the inquiry.
Are you trying to hide the featured image on the single post page or view? You can try this css code instead of using the filter above.
.single .big-preview.single-big { display: none; }Let us know the result.
Best regards,
IsmaelHi,
Glad to know that you’ve found the solution. Since it’s a custom modification, you’ll need to add it yourself in the future or override the avia-module-masonry script (masonry_entries.js) entirely in the child theme. This documentation should help.
— https://developer.wordpress.org/reference/functions/wp_dequeue_script/
— https://developer.wordpress.org/reference/functions/wp_deregister_script/Best regards,
IsmaelHey Jean,
Thank you for the inquiry.
We have found a few errors coming from this script.
— https://www.freepixel.net/wp-content/themes/freepixel/js/particles.min.js
Uncaught TypeError: Cannot read properties of null (reading ‘getElementsByClassName’)
at window.particlesJS (particles.min.js:9:22398)
at app.js:14:1Please try to temporarily disable the script or the plugin that uses it, then purge the cache. Let us know the result.
Best regards,
IsmaelFebruary 2, 2026 at 5:15 am in reply to: Blog Post Catergory – Featured image is Small — Image not displaying #1494571Hey dcarlsondesign,
Thank you for the inquiry.
The featured images are not displaying due to the following css rule in the style.css file:
.post-entry .blog-meta { display: none; }Removing this css rule should restore the featured images.
Best regards,
IsmaelHi,
Thank you for the update.
We adjusted the css code slightly. Please make sure to purge the cache before testing. You can also adjust the font size for different screen sizes in the Styling > Font Sizes panel of each slide.
Best regards,
IsmaelJanuary 30, 2026 at 6:16 am in reply to: Footer widget is not displayed in blog posts with ALB #1494514Hi,
Great! Glad to know that you’ve found a working solution. Please don’t hesitate to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelJanuary 30, 2026 at 6:15 am in reply to: Making enlarged images open at full size in lightbox instead of 1030px #1494513Hi,
Thank you for the update.
We adjusted the filter in the functions.php file. The lightbox should now be displaying the original image.
function avf_avia_builder_helper_lightbox_size_mod($size, $context, $id, $responsive) { return "full"; } add_filter('avf_avia_builder_helper_lightbox_size', 'avf_avia_builder_helper_lightbox_size_mod', 10, 4);Please make sure to purge the cache before checking.
Best regards,
IsmaelHey verenad3,
Thank you for the inquiry.
Where do you see this warning? Did you install a security plugin? There is a low-severity vulnerability report related to the theme, but it will be fixed in an upcoming version. Please provide a screenshot of the issue and make sure the theme is updated to version 7.1.3.
Best regards,
IsmaelHi,
Thank you for the screenshots.
Are you saying that the color of the links should be blue? You can adjust the color of the links in the Enfold > General Styling > Main Content / Alternate Content panels. Adjust the value of the Highlight Color field. If this doesn’t work, please provide the login details in the private field.
Best regards,
IsmaelJanuary 30, 2026 at 5:25 am in reply to: FATAL E_ERROR recurring for months: Class ‘avia_font_manager’ not found #1494510Hey carrclaudia,
Thank you for the inquiry.
Please make sure that the template files (header.php, footer.php, etc.) in the child theme are up to date, if any are present and ask your hosting provider to upgrade PHP from version 7.4.33 to a later version such as PHP 8.2 or higher. Let us know if the issue persists.
Best regards,
IsmaelHi,
Thank you for the update.
What do you mean by the text not being fixed on the image on mobile? Would you mind providing a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHi,
Thank you for the update.
In the enfold/config-templatebuilder/avia-shortcodes/masonry_entries/masonry_entries.js, look for the masonry_filter function and adjust this selector or variable.
links = masonry.find('.av-masonry-sort a'),Replace it with:
links = masonry.find('.av-masonry-sort button'),Best regards,
IsmaelHey Carsten-Andres Werner,
Thank you for the inquiry.
Since the site contains a very old version of the theme, you should expect a few changes or issues when updating to the latest version. We recommend performing the update on a staging site, fix any errors there, before transferring it to the live site. Please keep the site updated to avoid these kinds of issues. Let us know if you need more info.
Best regards,
IsmaelJanuary 29, 2026 at 5:59 am in reply to: Existe soporte en español para el desarrollo de sitios web? #1494482Hey Víctor González,
Thank you for your inquiry.
If you’re referring to the Enfold theme, then yes, you can create your own website using the WordPress CMS and the theme to build your content and design your pages. To help you get started, please check the following documentation, and feel free to browse the forum for related questions.
— https://kriesi.at/documentation/enfold/
Best regards,
IsmaelJanuary 29, 2026 at 5:51 am in reply to: When is 7.1.4 Available? Enfold: Cross Site Scripting (XSS) vulnerability #1494481Hi,
A patch will be included in the next version (7.1.14) and will be released soon. Thank you for your patience.
Best regards,
IsmaelHey Antonio,
Thank you for the inquiry.
The screenshots are not loading on our end for some reason. Please try to use this image hosting and make sure to provide the site URL and login details in the private field.
Best regards,
IsmaelJanuary 29, 2026 at 5:43 am in reply to: Making enlarged images open at full size in lightbox instead of 1030px #1494478Hey steve159159,
Thank you for the inquiry.
You can use this filter in the functions.php file to adjust the default size of the lightbox image.
function avf_alb_lightbox_image_size_mod($size) { return "full"; } add_filter('avf_alb_lightbox_image_size', 'avf_alb_lightbox_image_size_mod', 10, 1);This defaults to large and we set it to full (the original size of the image). You can also remove this filter and adjust the size of the Large thumbnail in Settings > Media panel. You’ll need to regenerate the thumbnails afterward.
— https://wordpress.org/plugins/regenerate-thumbnails/
Best regards,
Ismael -
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