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Hi,
Thank you for the update.
Looks like you didn’t use a Color Section element on the page, which allowed the theme to automatically create one without container constraints. Make sure to move the columns or content inside a Color Section container so they don’t go full width. You can then set the Maximum Container Width value in Enfold > General Layout > Dimensions as shown in the screenshot below.
Best regards,
IsmaelHey daninap,
Thank you for the inquiry.
Looks like this is a custom login page or area. Did you install a plugin to add this? It’s possible that the plugin has its own template that overrides the Advanced Layout Builder. Please contact the plugin developers for further assistance.
Best regards,
IsmaelHi,
Thank you for the update.
We checked the other pages, but we’re not seeing any issues with them. Would you mind providing a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHey Sebastian,
Thank you for the inquiry.
This should be possible, but unfortunately, we do not provide support for third-party plugins. You’ll need to contact the plugin or extension developers to properly adjust the form.
As an alternative, you can try WPForms or Ninja Forms and their respective extensions for multi-step forms.
— https://wpforms.com/how-to-create-a-multi-part-form-in-wordpress/
— https://ninjaforms.com/docs/multi-step-forms/Best regards,
IsmaelHi,
This is working correctly on our end. Please create a test page and provide the login details in the private field so we can check the issue properly.
Best regards,
IsmaelHi,
Great! Please don’t hesitate to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the update.
The product grid is duplicated because there is a shortcode block containing a product shortcode on the base Store page, which renders another product grid. We removed the shortcode element. Please make sure to purge the cache before testing.
Best regards,
IsmaelHey ist_int,
Thank you for the inquiry.
This is due to the Woocommerce Coming Soon option. You can toggle this in Woocommerce > Settings > Site Visibility. We’ve set it to Live for now. Let us know if you have more questions.
Best regards,
IsmaelHi,
Glad to know that you’ve figured this out. Regarding your question about accessibility, we’ll forward this thread to our channel for further consideration. Please feel free to open another thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the inquiry.
We replaced the iframe with the video tag, which should display a thumbnail or video cover by default using the poster attribute and have the video controls enabled automatically.
<video width="100%" height="1000" controls poster="https://www.timm-tiegelkamp.de/wp-content/uploads/2026/02/Danny-Videocover-Foto_Web.jpg"> <source src="https://2026-02-eins.s3.eu-north-1.amazonaws.com/Ronald-Video.MP4" type="video/mp4"> Your browser does not support the video tag. </video>Best regards,
IsmaelHi,
Glad to know that you’ve figured out the issue and we appreciate you sharing the solution. Please let us know if you encounter any more issues or have further questions.
Have a nice day.
Best regards,
IsmaelHi,
Glad we could be of help! Please don’t hesitate to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Are you using the Blog Posts element with the Grid Layout enabled? Please provide a link to the page so we can properly check the issue. In the meantime, try to add a 1/1 Column element, then move the Blog Posts element inside this column. Let us know the result.
Best regards,
IsmaelHi,
Thank you for the update.
The site seems to be rendering correctly when we checked. Did you figure out the issue? Would you mind providing a screenshot? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot.
Best regards,
IsmaelHi,
There was text in the toggle content that used brackets, e.g., [2/7], [3/12], etc, which WordPress interprets as shortcodes. You should avoid using them. You can replace the brackets with parentheses ( ). We applied this change to the toggle content and it fixed the issue, now showing all toggle items.
Best regards,
IsmaelHi,
Thank you for the update.
Please note that videos from AWS are not supported by the Video element by default, so you’ll need to embed them using a Code Block element. Make sure to remove the trailing forward slash at the end to make the video URL valid. Here is the list of supported video URLs for the Video element:
— https://wordpress.org/documentation/article/embeds/#Okay.2C_So_What_Sites_Can_I_Embed_From.3F
We edited the Code Block element with the AWS URL and removed the trailing forward slash. The video is now loading correctly.
Best regards,
IsmaelHey michellea101,
Thank you for the inquiry.
Did you install any plugins or add any modifications recently? Please try to temporarily disable the plugins, then ask your hosting provider to upgrade PHP to version 8.2 or newer and increase the memory limit to at least 512MB. Also, make sure that the theme is updated to version 7.1.3. Let us know if the issue persists.
Best regards,
IsmaelHi,
Thank you for the update.
We’re not yet sure why this is happening, but we managed to work around the issue by enabling the Advanced Layout Builder for the blog and manually adding the Blog Posts element with a specific preview image selected. Please make sure to purge the cache before checking.
You may also need to add this filter to the functions.php file to adjust the blog layout of category pages.
add_filter('avf_blog_style','avf_blog_style_mod', 10, 2); function avf_blog_style_mod($layout, $context){ if($context == 'archive') $layout = 'blog-grid'; return $layout; }Best regards,
IsmaelHi,
Thank you for the update.
Try to add the following css code to ensure that the video covers the entire color section container.
#top .av-video-slide iframe, #top .av-video-slide embed, #top .av-video-slide object, #top .av-video-slide video { object-fit: cover; }Best regards,
IsmaelHi,
Thank you for the update.
To hide the header search widget on mobile, add this css code at the bottom of the previous modifications:
@media only screen and (max-width: 767px) { #top #header_main .widget_product_search.widget { display: none; } }Best regards,
IsmaelHey Lion,
Thank you for the report.
We can’t reproduce the issue on our end. In the Blog Posts element, have you tried configuring the Content > Select Entries options, such as selecting a specific category or taxonomy? We also recommend temporarily disabling the plugins to check if any of them are affecting the post query.
Best regards,
IsmaelHi,
Thank you for the update.
You need to set the position of the next row to 2 and the other to 1 to reverse their order in the mobile view. Let us know the result.
Best regards,
IsmaelHi,
There is no icon specific to Upwork, but you can add one using the Iconfont Manager. Please check this documentation.
— https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options
— https://kriesi.at/documentation/enfold/icon/If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
Did you add the intermediate_image_sizes_advanced filter? All we added to the functions.php file is the avf_alb_lightbox_image_size filter, which replaces the thumbnail with the full or original image.
If you add the intermediate_image_sizes_advanced filter, no thumbnails will be generated for uploaded images and all elements will use the full size regardless of the viewport size or device.
Installing an image compression plugin, such as WP Smush, should help optimize file generation.
Best regards,
IsmaelHey es.design.ma,
Thank you for the inquiry.
The first post is currently showing a thumbnail instead of the original image. Did you install any image or media library plugins? Please provide the login details in the private field so we can check further.
Best regards,
IsmaelHi,
Thank you for the update.
We temporarily disabled the Enfold > Performance > File Compression settings, and this seems to have fixed the issue with the toggles. Please make sure to purge the cache before testing.
Best regards,
IsmaelHey frankb54,
Thank you for the inquiry.
That is the default behavior when using the theme’s product gallery. To change this, you need to set Enfold > Shop Options > Product Gallery to WooCommerce 3.0 product gallery. Please check the screenshot below.
Best regards,
IsmaelHi,
Thank you for the inquiry.
We couldn’t find the section described in your screenshot. Regarding the header background on mobile view, please try to add the following css code.
@media only screen and (max-width: 767px) { #top #header:not(.av_header_transparency) .header_bg { background-color: #191919 !important; } }To make the testimonial images bigger, please add this:
.avia-testimonial-image { margin: 0 20px 0 0; width: 160px; height: 160px; border-radius: 100px; }Let us know the result.
Best regards,
IsmaelHi,
Thank you for the update.
You can use snippet plugins like Code Snippets or WPCode and relocate the filter there. Uploading smaller images is actually recommended, as this makes the site more performant and decreases the loading time. Let us know if you need more info.
Best regards,
Ismael
