Hi,

You can open a new ticket here: https://kriesi.at/support/forum/enfold/

As for your inquiry, try to resize the image based on the standard mobile screen sizes.

// http://gs.statcounter.com/screen-resolution-stats/mobile/worldwide

Best regards,
Ismael

Hi,

Add a color section above the grid row element, apply a background color, make sure that it has the same height and then pull the grid row upwards with css like this:

#av-grid-custom-width {
    margin: -150px auto;
}

Best regards,
Ismael

Hi,

Thanks for the update.

We can’t check settings with the current account. Please set the user role to admin and post the FTP details in the private field if possible.

Best regards,
Ismael

Hi,

Thanks for the update. There are no other shipping method aside from “free shipping” in the woocommerce settings. Why do you need that filter?

Best regards,
Ismael

Hi,

Thanks. I think you forgot to put the site url and it’s not visible in the screenshot either. Please add it in the private field.

Best regards,
Ismael

Hi,

Try this script:

// submenu logo
function ava_custom_script() {
    ?>
        <script type="text/javascript">
        (function($) {
            function a() {
                $('#top .av-submenu-container #menu-sub_landroid #menu-item-74740').append("<a href='URL' class='submenu_logo'><img src='//thymeforachef.com.au/wp-content/uploads/2017/01/Megara-logo-340x156.png' /></a>");
            }
    
            a();
        })(jQuery);
        </script>
    <?php
    }
add_action('wp_footer', 'ava_custom_script');

Adjust the href and src attribute value.

Best regards,
Ismael

Hi,

@Innovie: Have you tried disabling the plugins? Please create a new thread and post the login details in the private field. We’ll check it there.

Best regards,
Ismael

Hi,

What is the problem? Please be more specific or provide a screenshot.

Best regards,
Ismael

Hi,

I need to pass the second verification in order to access that account. Can we access the (Email address hidden if logged out) email account from your cpanel?

Best regards,
Ismael

Hey 1lizcollins!

Thank you for opening a new thread.

It was previously suggested that I place an image and have it link to Vimeo

The users will not have to go away from the site because the video will open inside a lightbox. Have you tried doing that? Just insert an image element and use the vimeo link as url. Unfortunately, adding these customizations take time and are usually beyond the scope of support. I’ve taken the time to create a custom script to make your requests work on desktop view but it will take more to make that same script work on mobile devices. You may need to hire a freelance developer or contact our partner, Codeable.

// https://kriesi.at/contact/customization

Cheers!
Ismael

Hi,

Are you referring to the lightbox images? You can’t assign a different image or image size on mobile view. That option is not available out of the box. Have you tried installing a different lightbox plugin? I’m not sure if there is a lightbox plugin with that option, but it’s worth a try.

Best regards,
Ismael

Hi,

Yes, the file is there but it’s not loaded or the scripts are minified. Please give us access to the dashboard.

Best regards,
Ismael

Hi,

Thanks for the update.

The header in the site is not responding as it should. The “header-scrolled” indicator or class attribute is always enabled even if you haven’t scrolled yet. Please disable the plugins temporarily and then update the theme to version 4.5.3.

Best regards,
Ismael

Hi,

Thanks for the update.

Did you minify or compress the scripts? I can’t find the “avia-snippet-cookieconsent.js” anywhere and I tried to get to the dashboard but it’s not accessible.

Best regards,
Ismael

Hi,

You can use this one if you want to remove the overlay completely.

.avia-image-overlay-wrap a.avia_image .image-overlay {
    display: none !important;
}

Best regards,
Ismael