Hi,

Thank you for the update.

The site looks the same with or without the file compression. Can you give us a screenshot of the styling issue, or the difference when you enable the compression?

Best regards,
Ismael

Hi,

checked pages, posts and the list of all posts in the admin interface)

@havi: Are you referring to the WP admin bar? You can’t access the posts in there. You can only edit the current post on the selected editor or create a new one. You can confirm that by activating a default theme. If you have more questions, please open a new thread. We’ll close this thread now.

Best regards,
Ismael

Hi,

@traceesioux: We would like to apologize for the late response.

The theme keeps reverting back to previous versions

This is in no way cause by the theme. It doesn’t have that capability. You should contact your hosting provider about it. It may be their server reverting the site back to a restore point but we can’t be sure. Do you see any errors when the site reverts back to a previous version?

Also only 120 comments remain on my website. I’ve had this site for 13 years, I promise you that I had thousands of comments on my site. Where did they go?

This is probably an issue with your database. I’m sure you’ve created a backup in your server. You should be able to restore the comments and all missing data using that backup. Unfortunately, there’s nothing we can do on our side to restore that data and quite honestly, we don’t think this issue is entirely related to the theme.

All of my previous theme preferences are back to brand new theme settings.

No, that is not supposed to happen. The theme options are saved in the database, which might have been lost due to a database error as we have pointed out earlier.

Additionally, I requested a refund for the additional unnecessary theme about a month ago.

We will forward the thread to Kriesi. Please wait for his response.

I’ve spent money on trying to even discover that it is a THEME ISSUE.

How did you confirm that it’s a theme issue? If you can share your findings with us — errors, logs or anything, then maybe we can help you figure out where the problem is.

Best regards,
Ismael

Hi,

Danke fur das update.

Du konnen den folgenden CSS code verwenden um das Farbe des Symbol zu blau ändern.

.main_color .special_amp {
    color: gray;
}

Lassen Sie uns wissen, ob es hilft.

Best regards,
Ismael

Hi,

Thank you for the update.

Which version of the spam protection are you using? The v3 version automatically authenticate the users — it will not show a security widget. For that, you have to use v2.

The latest version of the theme contains an improved spam protection feature. You can try it if you want. (see private field)

Best regards,
Ismael

Hi,

Thank you for the update.

The cookie consent feature of the theme is not enabled. Are you using a plugin? Please explain the issue further and provide screenshots when possible so that we can better understand the problem.

Best regards,
Ismael

Hi,

Great! Glad it worked. Please don’t hesitate to open a new thread if you need anything else.

Have a nice day.

Best regards,
Ismael

Hi,

Thank you for the update.

Now I’m trying another Lightbox plugin on a different website to fix this problem, and you’re telling me it will not work with anything?

We’re just trying to inform you where or how the lightbox gets its caption. By default, it’s from the title attribute. If you’re using the default Gallery, this is going to work without any intervention because the gallery items have the “wp-caption-text” container. That container is not present in the masonry gallery.

Can anyone make the change to the Masonry Gallery feature so it works with your own caption field inside the Edit Gallery popup?

That’s a default WordPress caption feature and is not something added by the theme.

Can anyone help fix this across all Masonry Galleries by adjusting the js above?

You can replace the code in the JS file with the following snippet to set the lightbox to look for the masonry content first instead of the title attribute.

image: {
			    titleSrc: function(item){
					var title = item.el.find('.av-masonry-entry-content').html();
					if(!title) title = item.el.attr('title');
				    if(!title) title = item.el.find('img').attr('title');
					if(!title) title = item.el.parent().next('.wp-caption-text').html();
				    if(typeof title == "undefined") return "";
				    return title;
				}
			},

Best regards,
Ismael

Hi,

Thank you for the inquiry.

That’s quite normal because the scroll script is not used when you manually access the anchor, so the default browser scroll behavior is used without regards to the fixed header. Users have to click on a link, menu or button in order to trigger the scroll script. This is not something you should be worrying about because on normal situations users will not have access to that link, or will they have the intention to manually input the URL in any case. They will visit the site, see the menu, click on it and land on the intended scroll position. If they do have access to the anchor, remove it or replace it with the URL of the page where the anchor or menu section is.

Best regards,
Ismael

Hi,

Thank you for the update.

We can’t reproduce the issue on our end. We set the translated page to be edited independently. (see private field)

Best regards,
Ismael

Hey jgdoyle1,

Thank you for using Enfold.

That is because of a browser policy — autoplay is disabled by default when the video is not muted or if it has an audio and for users who don’t meet the Media Engagement Index (MEI) threshold.

// https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

Chrome’s autoplay policies are simple:
Muted autoplay is always allowed.
Autoplay with sound is allowed if:
User has interacted with the domain (click, tap, etc.).
On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
On mobile, the user has added the site to their home screen.
Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.’

Best regards,
Ismael

Hi,

Thank you for the update.

Looks like you enabled the Performance > File Compression settings. Please disable it temporarily then add the css code again.

#top #header .avia_mega_div > .sub-menu > li > ul > li a {
    padding: 0 12px 0 12px;
    line-height: 16px;
}

Best regards,
Ismael

Hi,

Sorry for the delay. Yes, you can add that shortcode anywhere in the site to allow users to disable the map cookie.

Best regards,
Ismael

Hi,

It’s still not working. Please check the login credentials.

Thank you for the update.

Best regards,
Ismael

Hi,

Thank you for the update.

You have to replace it with the css code above. Here it is:

.html_av-submenu-hidden li a .av-submenu-indicator {
    font-size: 30px;
}

Best regards,
Ismael