Forum Replies Created

Viewing 30 posts - 181 through 210 (of 67,414 total)
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  • in reply to: Masonary-width not controllable #1494751

    Hi,

    Thank you for the inquiry.

    Have you tried placing the Masonry Gallery inside a 1/1 Column element? Make sure you’re not using a Color Section, as this is a fullwidth element that will always push the sidebar underneath. Try to create a test page, enable the sidebar, add a 1/1 Column element and then insert the Masonry Gallery element inside it. Let us know the result.

    Best regards,
    Ismael

    in reply to: Plugin Advanced Custom Fields PRO #1494750

    Hey daninap,

    Thank you for the inquiry.

    Did you use an ACF shortcode?

    https://www.advancedcustomfields.com/resources/shortcode/

    You can also use the Dynamic Content option to display a specific ACF field. Please check this documentation for more information.

    https://kriesi.at/documentation/enfold/custom-layout-and-dynamic-content/#acf-advanced-custom-fields-support

    Let us know if you need more info.

    Best regards,
    Ismael

    in reply to: Header text / image changes on all pages #1494749

    Hey schwabino,

    Thank you for the inquiry.

    Would you mind providing a link to the page and a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: WooCommerce Features not working #1494748

    Hi,

    Thank you for the screenshot.

    To move the separator up, try o add this css code:

    .single-product .template-shop.sidebar_right {
        padding-top: 0;
    }
    
    #top.single-product .template-shop.sidebar_right .product > div, #top.single-product .template-shop.sidebar_right .product > .sidebar {
        padding-top: 50px;
    }

    Result:

    fD6Gprg.md.png

    Best regards,
    Ismael

    in reply to: Repeated Issues When Using Tab Section in Enfold Theme #1494747

    Hi,

    Thank you for the info.

    We get a 403 Forbidden error when we try to access the login or admin page. Did you create a custom login URL? Please temporarily disable any restrictions so that we can properly access the site.

    Best regards,
    Ismael

    in reply to: modulo g-traslate #1494657

    Hey daninap,

    Thank you for the inquiry.

    You can add this css code to adjust the position of the language switcher.

    #top li.menu-item.menu-item-gtranslate {
        position: fixed !important;
        left: 0;
        top: 150px;
    }

    fthnCS1.png

    Best regards,
    Ismael

    in reply to: Urgent Private Message for Support #1494656

    Hey loudcow,

    Thank you for your inquiry.

    A fix will be included in the next patch, which will be released soon. We appreciate your patience.

    Best regards,
    Ismael

    in reply to: drop shadow on buttons #1494655

    Hey bemodesign,

    Thank you for the inquiry.

    You can try this css code:

    #top .avia-button .avia_button_icon, #top .avia-button .avia_iconbox_title {
        text-shadow: 1px 2px black;
    }

    You can also apply a semi transparent background to the buttons:

    #top .avia-buttonrow-wrap .avia-button.avia-color-light {
        background: rgba(0,0,0,0.2);
    }

    Best regards,
    Ismael

    in reply to: Repeated Issues When Using Tab Section in Enfold Theme #1494654

    Hi,

    Thank you for the short clip.

    We may need to access the site to properly check the issue. Please create a test page and provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: CPT Sticky Posts in Masonry #1494653

    Hi,

    We adjusted the code in the functions.php file to move the posts with the date field first, but we’re not certain if the first two posts are ordered correctly. Could you check?

    ftXmFGj.md.png

    Best regards,
    Ismael

    in reply to: Chnage text only capital letters #1494652

    Hey studioinktvis,

    Thank you for the inquiry.

    Adding this css code should help capitalize the heading element.

    .template-page .entry-content-wrapper h1, .template-page .entry-content-wrapper h2 {
        text-transform: capitalize;
        letter-spacing: 1px;
    }

    ftXBbHu.md.png

    Best regards,
    Ismael

    in reply to: Alignment of Icons on Sliders #1494651

    Hey condonp,

    Thank you for the inuquiry.

    Looks like you have added the icons manually using html. Make sure to add a unique class name to the icon container, for example “av-custom-icon”, and then add this css code to adjust their minimum height.

    #top .slide-entry-excerpt.entry-content .av-custom-icon {
        min-height: 40px;
    }

    Result:

    ftWmjgp.md.png

    Best regards,
    Ismael

    in reply to: 2 blocks: one static, one scrollable #1494647

    Hi,

    Thank you for the update.

    The Row Settings > Row Layout > Equal Height Columns option should be disabled. We edited the page and disabled this option. It should now be working as expected.

    Best regards,
    Ismael

    in reply to: Repeated Issues When Using Tab Section in Enfold Theme #1494646

    Hey Lee Sang Min,

    Thank you for the inquiry.

    Did you add any html tags in the Tab Section element? Please make sure that all tags are valid and properly closed. Invalid html tags could break the page layout and cause errors in the builder.

    We tried accessing the video, but the file is not accessible on our end, without logging in. Would you mind using a different video hosting platform like streamable (https://streamable.com/)? You can also use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share a screenshot.

    In the meantime, please make sure that the theme is updated to version 7.1.3 and WordPress to version 6.9.1. Let us know if the issue persists.

    Best rega

    in reply to: Tab Section ? #1494645

    Hey Lee Sang Min,

    Thank you for the inquiry.

    The file is not accessible on our end. Would you mind using a different video hosting platform like streamable (https://streamable.com/)? You can also use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share a screenshot.

    In the meantime, make sure that the team is updated to version 7.1.3 and WordPress to 6.9.1. Let us know if the issue persist.

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    To remove the default pencil icon for posts without featured images, try to add this css code:

    .rounded-container .iconfont, .small-preview .iconfont {
        display: none;
    }

    Then add this code to ensure the featured image covers the entire container.

    .small-preview img, .big-preview img {
        width: 100%;
        object-fit: cover;
        height: 80px;
    }

    Result:

    ftWoHfS.md.png

    Best regards,
    Ismael

    in reply to: Failed to connect to kriesi.at port 443 after 10009 ms #1494643

    Hey Leoning,

    Thank you for the inquiry.

    Where is the site hosted? It’s possible that your hosting provider or server is blocking outgoing requests to external servers, including the demo source (kriesi.at). If that’s the case, you will need to import the demo manually using the available XML demo files. Please refer to this documentation for more info.

    https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo

    Let us know if you need more assistance.

    Best regards,
    Ismael

    in reply to: Image Gallery same size #1494642

    Hey daninap,

    Thank you for the inquiry.

    You can change the size of the thumbnails used in the gallery by adjusting the Styling > Gallery > Gallery Preview Image Size setting. Please refer to the screenshot below.

    ftVtpMQ.md.png

    Best regards,
    Ismael

    in reply to: Light issue #1494618

    Hi,

    Thank you for the update.

    You can try temporarily disabling the Enfold > Performance > File Compression settings to regenerate the scripts and stylesheets. We also found that the WP Media Folder plugin is loading the same lightbox assets. Have you tried disabling this plugin or disabling its lightbox option?

    Best regards,
    Ismael

    in reply to: Setting default blog-Thumbnails #1494617

    Hi,

    Thank you for the update.

    Another option is to use the Layout > Feature Image settings in the post editor — see the screenshot below for reference.

    fZLaIN1.md.png

    If you want to completely remove it by editing the template files, open the includes > loop-index.php file and remove the block of code, found on lines 256 and 430.

    if( ! in_array( $blog_style, array( 'bloglist-simple', 'bloglist-compact', 'bloglist-excerpt' ) ) )
    		{
    			//echo preview image
    			if( strpos( $blog_global_style, 'elegant-blog' ) === false )
    			{
    				if( strpos( $blog_style, 'big' ) !== false )
    				{
    					if( $slider && false === $ignore_image_links )
    					{
    						if( $link_lightbox )
    						{
    							$slider = '<a ' . $lightbox_attr . ' ' . $featured_img_title . '>' . $slider . '</a>';
    						}
    						else
    						{
    							$slider = '<a href="' . $link . '" ' . $featured_img_title . '>' . $slider . '</a>';
    						}
    					}
    
    					if( $slider )
    					{
    						echo '
    <div class="big-preview ' . $blog_style . '" ' . avia_markup_helper( array( 'context' => 'image', 'echo' => false ) ) . '>' . $slider . '</div>
    ';
    					}
    				}
    
    				if( ! empty( $before_content ) )
    				{
    					echo '
    <div class="big-preview ' . $blog_style . '">' . $before_content . '</div>
    ';
    				}
    			}
    		}
    

    Unfortunately, you cannot use the filter above to hide the featured images.

    Best regards,
    Ismael

    in reply to: Assistance Needed : license key cant find it #1494616

    Hey Lara,

    Thank you for the inquiry.

    You can find the license key in the Downloads panel of your Themeforest account. For more information, please refer to this article.

    https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

    Best regards,
    Ismael

    in reply to: Assistance Required to Locate License Key #1494615

    Hey Lara,

    Thank you for the inquiry.

    You can find the license key in the Downloads panel of your Themeforest account. For more information, please refer to this article.

    https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    Since the countdown date itself cannot be translated via string translations, the recommended approach is to add multiple Countdown elements (one per language). You can then control the visibility of each countdown with custom css depending on the active language.

    Add a separate Countdown element for each language and assign custom css class names, for example:

    av-custom-lang-countdown av-custom-lang-countdown-en <-- for EN
    av-custom-lang-countdown av-custom-lang-countdown-de  <-- for DE
    

    Set all countdowns to be hidden by default:

    .av-custom-lang-countdown {
      display: none;
    }

    Then only show the correct countdown based on the active language:

    html[lang="en-US"] .av-custom-lang-countdown-en {
      display: block;
    }
    
    html[lang="de-DE"] .av-custom-lang-countdown-de {
      display: block;
    }

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The featured images and blog meta inof are not visible on the category page either. Have you tried removing the css code mentioned above? This should restore the blog meta info container along with the featured images.

    Best regards,
    Ismael

    in reply to: Form Not Fitting in Container #1494612

    Hi,

    Thank you for the update.

    Please try temporarily disabling Cloudflare so we can access the site, or create a clone or development version using plugins such as Duplicator or WP Migrate DB.

    https://wordpress.org/plugins/wp-migrate-db/

    Best regards,
    Ismael

    in reply to: Cookie Bar not loading #1494611

    Hey Madison,

    Thank you for the inquiry.

    What is the current version of the theme? We tried checking this in the dashboard, but the theme information is not accessible in the Appearance > Theme File Editor. We also tried checking it in the Site Health panel, but we encountered a “This page requires JavaScript” error, which is quite odd. We’re also seeing errors in the browser console.

    Executing inline script violates the following Content Security Policy directive ‘default-src ‘self”. Either the ‘unsafe-inline’ keyword, a hash (‘sha256-JNiUOxCDF2TSl9OjuCPYgCZbIuXfYfkNF6O9/vgVKQ0=’), or a nonce (‘nonce-…’) is required to enable inline execution. Note also that ‘script-src’ was not explicitly set, so ‘default-src’ is used as a fallback. The action has been blocked.

    This prevents the script from running properly, and there are multiple instances of this error. Did you configure your server recently? Please contact your hosting provider for additional assistance.

    Best regards,
    Ismael

    in reply to: 2 blocks: one static, one scrollable #1494610

    Hey Sebastian,

    Thank you for the inquiry.

    You can use the Column elements from the Advanced Layout Builder (ALB). Add a custom CSS class to the first (left) column (for example, av-column-with-scrollbar), then add custom css to limit its height and enable a scrollbar.

    .av-column-with-scrollbar {
      height: 100vh; 
      overflow-y: auto;
      overflow-x: hidden;
    }

    For the right column, add the class name “av-column-without-scrollbar”, then add this css code:

    .av-column-without-scrollbar {
      height: 100vh;
    }

    Let us know the result.

    Best regards,
    Ismael

    in reply to: CPT Sticky Posts in Masonry #1494580

    Hi,

    We tried logging in on both sites, but wp-admin and wp-login are not accessible. Did you change the default login URL? Please include this information in the private field.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    A patch for this particular vulnerability will be included in the next release (7.1.4) and should be available soon. Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Form Not Fitting in Container #1494578

    Hi,

    Thank you for the screenshot.

    We still can’t access the site. Did you add a css modification previously? It’s possible there’s a css rule limiting the height of the form or its container, which could be forcing the scrollbar to appear.

    Best regards,
    Ismael

Viewing 30 posts - 181 through 210 (of 67,414 total)