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Viewing 30 posts - 181 through 210 (of 67,482 total)
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  • in reply to: Video play w/o opening new window #1495118

    Hi,

    Thank you for the update.

    Please note that videos from AWS are not supported by the Video element by default, so you’ll need to embed them using a Code Block element. Make sure to remove the trailing forward slash at the end to make the video URL valid. Here is the list of supported video URLs for the Video element:

    https://wordpress.org/documentation/article/embeds/#Okay.2C_So_What_Sites_Can_I_Embed_From.3F

    We edited the Code Block element with the AWS URL and removed the trailing forward slash. The video is now loading correctly.

    Best regards,
    Ismael

    Hey michellea101,

    Thank you for the inquiry.

    Did you install any plugins or add any modifications recently? Please try to temporarily disable the plugins, then ask your hosting provider to upgrade PHP to version 8.2 or newer and increase the memory limit to at least 512MB. Also, make sure that the theme is updated to version 7.1.3. Let us know if the issue persists.

    Best regards,
    Ismael

    in reply to: Single featured image sizing off #1495116

    Hi,

    Thank you for the update.

    We’re not yet sure why this is happening, but we managed to work around the issue by enabling the Advanced Layout Builder for the blog and manually adding the Blog Posts element with a specific preview image selected. Please make sure to purge the cache before checking.

    You may also need to add this filter to the functions.php file to adjust the blog layout of category pages.

    add_filter('avf_blog_style','avf_blog_style_mod', 10, 2); 
    function avf_blog_style_mod($layout, $context){
       if($context == 'archive') $layout = 'blog-grid';
       return $layout;
    }
    

    Best regards,
    Ismael

    in reply to: Mobile view video gray bars on top/bottom #1495115

    Hi,

    Thank you for the update.

    Try to add the following css code to ensure that the video covers the entire color section container.

    #top .av-video-slide iframe, #top .av-video-slide embed, #top .av-video-slide object, #top .av-video-slide video {
        object-fit: cover;
    }

    Best regards,
    Ismael

    in reply to: Search Box in Main Menu while using Mega Menu Plugin #1495114

    Hi,

    Thank you for the update.

    To hide the header search widget on mobile, add this css code at the bottom of the previous modifications:

    @media only screen and (max-width: 767px) {
        #top #header_main .widget_product_search.widget {
            display: none;
        }
    }

    Best regards,
    Ismael

    Hey Lion,

    Thank you for the report.

    We can’t reproduce the issue on our end. In the Blog Posts element, have you tried configuring the Content > Select Entries options, such as selecting a specific category or taxonomy? We also recommend temporarily disabling the plugins to check if any of them are affecting the post query.

    Best regards,
    Ismael

    in reply to: Display problem between a computer and a smartphone #1495112

    Hi,

    Thank you for the update.

    You need to set the position of the next row to 2 and the other to 1 to reverse their order in the mobile view. Let us know the result.

    Best regards,
    Ismael

    Hi,

    There is no icon specific to Upwork, but you can add one using the Iconfont Manager. Please check this documentation.

    https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options
    https://kriesi.at/documentation/enfold/icon/

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    Hi,

    Did you add the intermediate_image_sizes_advanced filter? All we added to the functions.php file is the avf_alb_lightbox_image_size filter, which replaces the thumbnail with the full or original image.

    If you add the intermediate_image_sizes_advanced filter, no thumbnails will be generated for uploaded images and all elements will use the full size regardless of the viewport size or device.

    Installing an image compression plugin, such as WP Smush, should help optimize file generation.

    Best regards,
    Ismael

    in reply to: Single featured image sizing off #1495046

    Hey es.design.ma,

    Thank you for the inquiry.

    The first post is currently showing a thumbnail instead of the original image. Did you install any image or media library plugins? Please provide the login details in the private field so we can check further.

    Best regards,
    Ismael

    in reply to: Accordion starts with all items open #1495043

    Hi,

    Thank you for the update.

    We temporarily disabled the Enfold > Performance > File Compression settings, and this seems to have fixed the issue with the toggles. Please make sure to purge the cache before testing.

    Best regards,
    Ismael

    in reply to: Image switch for product variations not working (anymore) #1495042

    Hey frankb54,

    Thank you for the inquiry.

    That is the default behavior when using the theme’s product gallery. To change this, you need to set Enfold > Shop Options > Product Gallery to WooCommerce 3.0 product gallery. Please check the screenshot below.

    qHBpmWG.md.png

    Best regards,
    Ismael

    in reply to: Mobile view video gray bars on top/bottom #1495041

    Hi,

    Thank you for the inquiry.

    We couldn’t find the section described in your screenshot. Regarding the header background on mobile view, please try to add the following css code.

    @media only screen and (max-width: 767px) {
        #top #header:not(.av_header_transparency) .header_bg {
            background-color: #191919 !important;
        }
    }

    To make the testimonial images bigger, please add this:

    .avia-testimonial-image {
        margin: 0 20px 0 0;
        width: 160px;
        height: 160px;
        border-radius: 100px;
    }

    Let us know the result.
    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    You can use snippet plugins like Code Snippets or WPCode and relocate the filter there. Uploading smaller images is actually recommended, as this makes the site more performant and decreases the loading time. Let us know if you need more info.

    Best regards,
    Ismael

    in reply to: Vulnerability Alert #1495039

    Hey zemag33,

    Thank you for the inquiry.

    This specific issue will be fixed in the upcoming version of the theme, 7.1.4. Please check your email for the latest update and upgrade the theme once it becomes available.

    Best regards,
    Ismael

    in reply to: Video play w/o opening new window #1495038

    Hey Tilman,

    Thank you for the inquiry.

    Please try to edit the Video element and set the Advanced > Privacy Settings > Lazy Load Videos option to Always load videos.

    You may also need to go to Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behaviour and set it to the first or second option to allow videos to play or load automatically.

    Let us know the result.

    Best regards,
    Ismael

    in reply to: Search Box in Main Menu while using Mega Menu Plugin #1495037

    Hi,

    Sorry about that. It was indeed the css modification that caused the search field in the sidebar to be repositioned. Please edit the previously suggested css code and replace it with:

    #top #header_main .widget_product_search.widget {
        position: absolute;
        min-width: 312px;
        left: 50%;
        transform: translateX(-80%);
        z-index: 100;
        top: 30%;
    }
    

    Let us know how it goes.

    Best regards,
    Ismael

    Hey M1000000,

    Thank you for the inquiry.

    The post css files should only be generated when creating or updating a page. They should not be generated on page load unless the file is not yet available, which is probably the case here since it fails to generate. To exclude the checkout page from generating the dynamic css file, you can try adding the following code to your functions.php file.

    add_filter( 'avf_post_css_create_file', function( $create ) {
        if ( is_singular() && get_the_ID() === 6494 ) {
            return false;
        }
    
        return $create;
    });
    

    Let us know how it goes.

    Best regards,
    Ismael

    in reply to: Search Box in Main Menu while using Mega Menu Plugin #1495015

    Hi,

    Thank you for the screenshots.

    The css code for the widget should not have affected the sidebar. Please make sure there is no invalid css and that you didn’t accidentally break or modify the existing code when adding the recent changes. Let us know the result.

    Best regards,
    Ismael

    in reply to: Load demo data #1495014

    Hey bjacomet,

    Thank you for the inquiry.

    Where is the site hosted? Some hosting platforms blacklist or block the source of the demo files, so the demo import will not work on those servers. You may need to manually import the demo using the XML files.

    Please check this documentation for more info: https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo

    Best regards,
    Ismael

    in reply to: Woo Commerce 10.X #1495013

    Hi,

    Thank you for the update.

    Do you mean XML files? The XML files are only for importing demos. You’ll need to download the latest version of the theme from your Themeforest account and manually upload the theme files to your server via FTP as described in the documentation above. Unfortunately, there’s no other way to update the theme when the automatic update from the dashboard is not available.

    Please let us know the result.

    Best regards,
    Ismael

    Hi,

    This is an example of a lightbox: https://www.dropbox.com/scl/fo/qjhvtprz88ek01b9z1y9l/APaoqg4LiLru_DNZg2JWNv0?dl=0&e=1&preview=This+image+is+NOT+displaying+as+original+size%2C+but+is+set+it+the+settings+to+be+OG+size.jpg&rlkey=n16cxl91f058axc21qpqzaukg

    Is that where the problem is? The image being displayed is not the full-size or original version? If that’s the case, then the avf_alb_lightbox_image_size filter we recommended above should help resolve the issue. We’ve added the code in the functions.php file and it’s working as expected. You can now see the original image displayed in the image modal or lightbox.

    q915f07.md.png

    Best regards,
    Ismael

    in reply to: Full Width Easy Slider Scroll Arrows and Background #1495011

    Hey condonp,

    Thank you for the inquiry.

    You can use the following css code to adjust the size of the slider arrows. Please fine-tune the css values as needed.

    #top .avia-smallarrow-slider .avia-slideshow-arrows a {
        height: 42px;
        line-height: 42px;
        top: 0;
    }
    
    #top .avia-smallarrow-slider:not(.av-slideshow-ui) .avia-slideshow-arrows a, #top .avia-smallarrow-slider.av-slideshow-ui .avia-slideshow-arrows.av-visible-prev a.prev-slide, #top .avia-smallarrow-slider.av-slideshow-ui .avia-slideshow-arrows.av-visible-next a.next-slide {
        width: 42px !important;
    }
    
    #top .avia-slideshow-arrows a.prev-slide {
        right: 50px;
    }
    
    #top .avia-smallarrow-slider .avia-slideshow-arrows a.avia-svg-icon svg:first-child, #top .avia-smallarrow-slider .avia-slideshow-arrows a.avia-svg-icon img[is-svg-img="true"] {
        height: 30px;
        width: auto;
        margin-top: 8px;
    }

    q91CeMg.png

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Looks like a large number of html tags have been used or added within each toggle. Please review the last entry as well as the other entries that were removed and check for any invalid html. Make sure all tags are properly closed. It’s possible that malformed html is breaking the toggle layout and causing the last entries to disappear. Let us know the result.

    Best regards,
    Ismael

    in reply to: Plugin Advanced Custom Fields PRO #1495009

    Hi,

    If you need to display the custom field for each article, you will need to modify either enfold/includes/loop-index.php or enfold/config-templatebuilder/avia-shortcodes/postslider/postslider.php.

    You can use the get_field() function to retrieve the custom field and render it within the template.

    https://www.advancedcustomfields.com/resources/get_field/

    Unfortunately, this is beyond the scope of our support and is not something we can provide. We recommend hiring a freelance developer or contact Codeable for additional assistance.

    https://kriesi.at/contact/customization

    Thank you for your understanding.

    Best regards,
    Ismael

    in reply to: Setting default blog-Thumbnails #1495008

    Hi,

    As mentioned above, it’s not possible to use the filter or hook to hide the featured image. You will need to either add the suggested custom script or modify the template directly. For further customization, we recommend hiring a freelance developer or reach out to Codeable — link below.

    https://kriesi.at/contact/customization

    Best regards,
    Ismael

    in reply to: video link not working #1495007

    Hi,

    Yes, please temporarily remove the second Video element. We’ll let you know once we’ve identified the issue with the video element. Also, please note that we have temporarily disabled the cookie plugin, as it was preventing the embedded video from loading.

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry

    We’ve found this script error in the console, which might be contributing to the issue. Did you add any custom scripts or modifications to the theme?

    kuendigen/:537 Uncaught ReferenceError: jQuery is not defined
        at kuendigen/:537:6
    

    Best regards,
    Ismael

    Hey Roberta,

    Thank you for the inquiry.

    The toggles seem to be working correctly when we checked. Did you figure out the issue? Please see this short clip showing the toggles.

    Best regards,
    Ismael

    in reply to: Woo Commerce 10.X #1494959

    Hey jessij87,

    Thank you for the inquiry.

    What is the current version of the theme? Please make sure that the theme is updated to version 7.1.3. You can download this from your Themeforest account or update through the dashboard if available. Please check the documentation for more information.

    https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

Viewing 30 posts - 181 through 210 (of 67,482 total)