Forum Replies Created

Viewing 30 posts - 20,461 through 20,490 (of 66,655 total)
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  • in reply to: Google Maps – Can't connect with your API key #1141816

    Hi,

    Thank you for the update.

    The map seems to be displaying properly now and we were able to reconnect when we validate the API key. Did you figure this out? (see private field)

    Best regards,
    Ismael

    in reply to: slow speed. website loads two times #1141813

    Hi,

    Thank you for the update.

    We can’t reproduce the issue on our end. We went to the “Rash Guard” section, clicked one of the items and the page loaded as expected without blinking or anything.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Enfold Table of Contents Widget not Landing on H2 #1141810

    Hey havi,

    Thank you for the inquiry.

    Did you disable the “smooth scroll” option in the TOC widget? The scroll position should be different or re-adjusted when you enable that option.

    Best regards,
    Ismael

    in reply to: Magazine blog layout randomized order #1141808

    Hi,

    Thank you for the update. It’s been a while.

    Did you add the actual filter?

    add_filter('avf_magazine_entries_query', 'avf_magazine_entries_custom_query');
    

    Best regards,
    Ismael

    in reply to: problem scroll to next section in enfold 4.6.2 #1141657

    Hey Sorinwd,

    Thank you for the inquiry.

    Is there a test page where we can see the issue? Please provide the link in the private field so that we can check the setup of the page. Have you tried switching the position of the color sections?

    Best regards,
    Ismael

    in reply to: How do I prevent .ru from contact form #1141656

    Hi,

    You can use this hook to stop the mail from being sent when the email address contains “.ru” string in it.

    function ava_53612_rumailer( $phpmailer ) {
    	$ru = strpos($phpmailer->From, '.ru');
    
    	if($ru)
    		$phpmailer->ClearAllRecipients();
    		wp_die('Nyet!');
    	}
    }
    add_action( 'phpmailer_init', 'ava_53612_rumailer' );code>

    What @victoria suggested above should help as well.

    Best regards,
    Ismael

    in reply to: Sticky Header on Mobile #1141652

    Hi,


    @pinxe
    : You can adjust the header scroll offset using the “avf_header_setting_filter” filter.

    add_filter('avf_header_setting_filter', 'avf_header_setting_filter_mod', 9999, 1);
    function avf_header_setting_filter_mod($header) {
    	$header['header_scroll_offset'] = $header['header_scroll_offset'] + 48;
    	return $header;
    }
    

    Please open a new thread or ticket as suggested above. We’ll close this one for now.

    Best regards,
    Ismael

    in reply to: I can't change my General Layout / Fullwidth Area #1141650

    Hi,

    Thank you for the update.

    The changes are not taking effect immediately because the Performance > File Compression settings are enabled. We disabled it temporarily. You can enable it back once you’ve finished configuring the site. And we also noticed that the site contains a very old version of the theme, 4.3.2. You have to upgrade it to version 4.6.2.

    Best regards,
    Ismael

    in reply to: Different menu on different pages #1141647

    Hey Maureen or Shari,

    If you’re planning to convert the site to multilanguage, then we recommend that you don’t continue with that plugin. There are other plugins out there that have the same functionality and support Multilanguage sites. You can pick one from these.

    // https://wordpress.org/plugins/different-menus-in-different-pages/
    // https://wordpress.org/plugins/if-menu/

    A short tutorial about menu visibility: https://www.wpbeginner.com/plugins/how-to-add-conditional-logic-to-menus-in-wordpress/

    Best regards,
    Ismael

    in reply to: Open Youtube Video in Lightbox #1141646

    Hi,

    Thank you for the update.

    You don’t need to add the iframe parameter as long as you’re using the correct URL format. Add an image element, set the link manually and put the youtube URL. You can also use a text link if you want.

    https://www.youtube.com/watch?v=HwKzLYeeOMs
    

    The lightbox script will be automatically activated because the URL contains the string “youtube.com/watch”.

    Best regards,
    Ismael

    in reply to: In Widget kann Menuepunkt nicht ausgewählt werden #1141645

    Hi,

    Danke fur das Update.

    Wir können nicht über das oben angegebene Anmeldekonto auf das Dashboard zugreifen. Bitte überprüfen es sorgfältig.

    Best regards,
    Ismael

    in reply to: Icon grid : entry categories? #1141410

    Hey Tilman,

    Thank you for the inquiry.

    This is not possible with the icon grid because you can’t categorize or group the items. If you’re willing to create a post or portfolio for each item, you might be able to accomplish this using the Portfolio Grid or the Masonry element. These elements have a category filter option by default.

    Best regards,
    Ismael

    in reply to: Responsive Image and loading #1141408

    Hi,

    Thank you for the inquiry.

    This will require the srcset attribute, which is not available in the builder elements yet. We will add this option in the near future but for now, you will have to use a third party plugin or duplicate the element and use a smaller version of the image. You can control the elements’ visibility for different devices in the Screen Options panel.

    Best regards,
    Ismael

    in reply to: icon grid – thicker border or add spacing between boxes? #1141404

    Hey Tilman,

    Thank you for the inquiry.

    You can set custom padding around the grid items to create more space between them. For the border, try this css code.

    .avia-icongrid-flipbox li article {
        border: 5px solid red;
    }
    

    Let us know if that’s what you’re after.

    Best regards,
    Ismael

    in reply to: Add padding to navigation menu items but separator #1141309

    Hi,

    Thank you for the update.

    We don’t see those separators anymore. Did you figure out how to remove them?

    Best regards,
    Ismael

    in reply to: After update some problems contact form / magazine element #1141307

    Hi,

    Thank you for the update.

    We can’t really figure out why those options are not rendering in the element editor. Please try to upgrade the theme to the beta version. Don’t forget to create a backup or a restore point just in case. (see private field)

    Best regards,
    Ismael

    Hi,

    We are not really sure how you made it work before but it’s not possible. You can only add links to image slides. If you really need to designate a link to a video slide, try to add a button in the caption container.

    Thank you for the update.

    Best regards,
    Ismael

    in reply to: setting menu display #1141298

    Hi,

    Sorry for the delay.

    Did you remove the script above? We don’t see a second slider on mobile view and the current slider always render above the header.

    The thread is getting quite long and off the original topic. Please create a new ticket and include the necessary details in the private field.

    Best regards,
    Ismael

    in reply to: Enfold 4.6.X #1141295

    Hi,

    Thank you for the update.

    The new option is probably not available in the 4.6.2, yet. We’ll provide the beta version in the private field along with the zip password.

    But, for the robots is it not important.

    We are not really sure if we understand that properly. Sorry about that. Please open a new thread for new inquiries and provide additional info.

    Best regards,
    Ismael

    in reply to: Enfold form submits but form hidden on success page #1141243

    Hi,

    Thank you for the update.

    You can set the contact form to redirect to a different page after the form submission, instead of displaying a message in the same page. Edit the contact form element and set the “What should happen once the form gets sent?” dropdown to the second option (Redirect to another page). Is that what you need?

    Best regards,
    Ismael

    in reply to: WPML translation: not all settings taken over #1141242

    Hey linguservice,

    Thank you for the inquiry.

    You have to export the theme settings from the German version and import it to the English version. You don’t have to reconfigure the options manually. The migration tool is located in the Enfold > Import/Export panel.

    Best regards,
    Ismael

    in reply to: Ajax Portfolio Search #1141228

    Hey Snerp,

    Thank you for the update.

    Adding the text to the default content editor should work. The search will also look for the keyword in the title, but I don’t think you’d want that. Have you tried re-indexing the database after adding the content? You can install Relevanssi or SearchWP.

    // https://wordpress.org/plugins/relevanssi/
    // https://wordpress.org/plugins/better-search/
    // https://searchwp.com/

    Best regards,
    Ismael

    in reply to: masonry gallery issue when mage is open #1141223

    Hey Real-3D,

    Thank you for the update.

    We don’t really see any issue in that page or maybe we just don’t understand what you’re describing. Can you give us a screencast or screenshot of the issue?

    Best regards,
    Ismael

    in reply to: Pixel border between color section and 1/1 block #1141221

    Hi,

    Thank you for the update.

    We can’t reproduce the issue on our own installation. Did you apply any custom css modification to the sections? Please create a test page and provide the URL so that we can check the issue.

    Best regards,
    Ismael

    in reply to: Adding an advertising banner on main menu #1141218

    Hi,

    Thank you for the update.

    This css code should help adjust the position of the widget area inside the header.

    #header .widget {
        position: absolute;
        left: 300px;
        top: -90px;
        bottom: auto;
    }
    

    However, you may need to hide the widget area on smaller screens.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    You can replace the current mobile slider with the Fullscreen Slider element if you want the slider to inherit the height of the viewport or make it bigger compare to the current one. Have you tried that?

    Best regards,
    Ismael

    in reply to: WordPress sends message about technical problem with Enfold #1141209

    Hi
    Thank you for the update.

    Which of the pages are going missing after an update? The update should not affect the content of your installation or the database.

    Best regards,
    Ismael

    in reply to: Enfold 4.6.1 – Two problems with one page layout #1141208

    Hey Josquin74,

    Thank you for the update.

    Are you using the Screen Options to hide certain sections in the page? Please make sure that the ID or anchor name of the sections are unique. Unfortunately, we will not be able to help you further without access to the site. Let us know once an online staging site is ready.

    Best regards,
    Ismael

    in reply to: This is not fixed :: Product List :: Offset Number Selection #1141206

    Hey MrPoBoi,

    Thank you for the update.

    The site redirects to another page with an invalid SSL certificate. Please contact your hosting provider if this is not intentional. (see private field)

    And if you haven’t done so already, please create a test page so that we can check the issue immediately as soon as the site is ready.

    Best regards,
    Ismael

    in reply to: Masonry gallery images border #1141205

    Hi,

    Thank you for the update.

    We don’t really see any flickering in that page. For the image size, please remove the zoom property and try this one instead.

    .av-masonry-image-container img {
        object-fit: cover;
    }
    

    // https://css-tricks.com/almanac/properties/o/object-fit/

    Don’t forget to toggle the Performance > File Compression settings afterwards.

    Best regards,
    Ismael

Viewing 30 posts - 20,461 through 20,490 (of 66,655 total)