Hey bbarasa,

Thank you for the inquiry.

You might be referring to the Fold/Unfold option. This is available in elements such as Text Block, Color Section and Grid Row. Please check the screenshot below.

View post on imgur.com

Let us know if you need more info.

Best regards,
Ismael

Hey Oriano,

Thank you for the inquiry.

We’re not able to reproduce the issue on our end. Have you tried overriding the css or the position property in the Quick CSS field?

View post on imgur.com

Please provide the site details in the private field so we can further check the issue.

Best regards,
Ismael

Hey itsjona,

Thank you for the inquiry.

Did you add this css code?

.slide-image {
    display: block;
    height: 400px;
    line-height: 400px;
    overflow: hidden;
}

This stretches the height of the image container, creating space between it and the post title. Please remove the css or adjust the values of the height and line-height properties.

Best regards,
Ismael

Hi,

Where and how did you log in? We can’t access the server using the provided FTP login credentials.

Best regards,
Ismael

Hi,

For additional categories, you will need to manually add the sort category class name selectors (e.g., .commercial-retail_sort_button, .education_sort_button, etc.) to the css we suggested above.

You can also try adding this filter to the functions.php file to return only parent terms or categories.

function avf_masonry_term_args_mod( $term_args, $context, $params, $ajax ) {
    // retrieve parent terms only
    $term_args['parent'] = 0;
    return $term_args;
}
add_filter( 'avf_masonry_term_args', 'avf_masonry_term_args_mod', 10, 4 );

Let us know the result.

Best regards,
Ismael

Hey Andreas Indicatii,

Thank you for the inquiry.

Did you add any html tags to the page? It’s possible that there are invalid or improperly closed tags, which may be breaking the content in the builder. Please make sure that all html tags are valid and properly closed. If the issue persists, provide the login details in the private field so we can check the builder.

Best regards,
Ismael

Hi,

Thank you for the update.

We tried logging in to the server but we couldn’t connect using the login info provided above. Could you please check if it’s correct?

Best regards,
Ismael

Hey slikslok,

Thank you for the inquiry.

Are you using the Page-list plugin? Please provide the login details in the private field so we can check the issue further. Make sure that the Appearance > Theme File Editor is accessible.

Best regards,
Ismael

Hey Duncan P Mandel,

Thank you for the inquiry.

Unfortunately, don’t provide assistance with theme updates, especially when the site has been heavily modified. Also, the current version is quite outdated, which may lead to unexpected errors during the update process. We recommend creating a site backup before proceeding with the update.

You can refer to this documentation for instructions on how to update the theme manually via FTP:

— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

If you need further help with this, you may consider Codeable for more assistance:

— https://kriesi.at/contact/customization

Best regards,
Ismael

Hi,

Thank you for the screenshot. Did you create a “my-account” page and set it as the default account page in the Woocommerce > Settings > Advanced > My account page settings? Please check the screenshot below for reference.

View post on imgur.com

Best regards,
Ismael

Hi,

Thanks for reaching out.

The theme automatically increases the image quality to 100%, but the WordPress default is only 82%. This can be adjusted by using the following filters in the functions.php file:

add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1); 
add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1); 
function avf_set_quality_mod($quality) { $quality = 60; return $quality;}

We recommend setting this to 70 or lower, then install an image compression plugin such as ShortPixel or Smush to further reduce file size and optimize the images. You may need to regenerate the thumbnails after the quality adjustment.

— https://wordpress.org/plugins/force-regenerate-thumbnails/

Best regards,
Ismael

Hey alexanderh131,

Thank you for the inquiry.

Which custom styles were they referring to? The animated texts in the slider were displaying correctly when we checked. Did you figure out the issue?

View post on imgur.com

Best regards,
Ismael

Hey ronduring,

Thanks for reaching out.

Would you mind providing a screenshot of the issue and a link to a test page so we can check it? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hi,

The other sorting items are displayed because some portfolio items belong to multiple categories. For example, the item Harrisonburg Innovation Hub is assigned to “Commercial and Retail”, which is a selected category, but it also belongs to three additional categories, Anthony Barone’s Projects, Ben Reid’s Projects, and Kevin Gabel’s Projects.

Please note that all categories associated with the items will display as sorting options. The “Which Entries Should Be Used” option only controls which items are shown in the masonry element, but it does not control or limit the sorting/filter categories.

If you need to hide the other categories and only display the selected ones, try adding this css code:

#top .av-sort-by-term a, #top .av-sort-by-term .text-sep {
    display: none;
}

#top .av-sort-by-term .commercial-retail_sort_button, #top .av-sort-by-term .education_sort_button, #top .av-sort-by-term .healthcare_sort_button, #top .av-sort-by-term .industrial_sort_button, #top .av-sort-by-term .municipal-civic_sort_button, #top .av-sort-by-term .religious_sort_button {
    display: inline-block;
}

Best regards,
Ismael

Hey awasner,

Thank you for the inquiry.

Have you tried adding the “Account Details” menu item from the WooCommerce Endpoints in the Appearance > Menus panel?

View post on imgur.com

To better understand the issue, we may need to inspect the menu settings. Please provide the login details in the private field.

Best regards,
Ismael