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Hey Mariann_m,
Thank you for the inquiry.
The theme should be compatible with the latest PHP versions (8.3 and above). The current site is running version 6.0.8, which is quite outdated. Please make sure that the theme is updated to version 7.1.3.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHi,
Thank you for the update.
Have you tried converting the PNG image to an actual ICO file? Please check this tool: https://favicon.io/
Best regards,
IsmaelHi,
Thank you for the inquiry.
Where can we check the issue? Please create a test page and provide the login details in the private field.
Best regards,
IsmaelHey stevejoneshbs,
Thank you for the inquiry.
This seems to be an issue with custom css — try adding this css rule to override the modification.
.avia-content-slider-active .slide-entry-wrap { visibility: hidden; }Let us know the result.
Best regards,
IsmaelHi,
Thank you for the inquiry.
The content slider works but the autorotation and navigation controls are disabled. You have to enable the slider autorotation in the Advanced > Animation > Slideshow Autorotation, and the slider controls in the Styling > Navigation controls panel.
Best regards,
IsmaelHey CESCI,
Thank you for the inquiry.
Is the site hosted on a different server? It’s possible that the server cannot communicate properly with the Envato server for various reasons, such as firewall or security restrictions. You may need to contact your hosting provider or try to update the theme manually via FTP.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelNovember 20, 2025 at 7:12 am in reply to: Boxed content in grid row with fullwidth background #1491554Hi,
We adjusted the css code to accommodate various column sizes and maintain a maximum content width of 1400px.
#top #gridtest { width: 100%; display: flex; justify-content: center; flex-wrap: wrap; margin: 0 auto; } #top #gridtest > .av-gridrow-cell { box-sizing: border-box; } #top #gridtest .flex_cell_inner { margin: 0 auto; } #top #gridtest .av-gridrow-cell.no_margin.av_one_fifth { flex: 0 0 20%; max-width: 280px; } #top #gridtest .av-gridrow-cell.no_margin.av_two_fifth { flex: 0 0 40%; max-width: 560px; } #top #gridtest .av-gridrow-cell.no_margin.av_three_fifth { flex: 0 0 60%; max-width: 840px; } #top #gridtest .av-gridrow-cell.no_margin.av_four_fifth { flex: 0 0 80%; max-width: 1120px; } #top #gridtest .av-gridrow-cell.no_margin.av_full { flex: 0 0 100%; max-width: 1400px; } @media (max-width: 768px) { #top #gridtest > .av-gridrow-cell { flex: 0 0 100%; max-width: 100%; } }Best regards,
IsmaelHey ibuzaev,
Thank you for the inquiry.
Are you using any of the elements on other pages? Please note that the option “load only used elements” only excludes elements that are not used anywhere on the site. Once an element is added to any page, its stylesheets and any related scripts or resources will load across the entire site, regardless of whether they exist on the page or not. Hope this clear things up a bit.
Best regards,
IsmaelNovember 20, 2025 at 7:01 am in reply to: 1/2 Grid Row – Left BG image doesn’t cover whole cell for some reason #1491552Hi,
Thank you for the info.
The site is broken because there is an invalid css rule in the Quick CSS field — a closing curly brace is missing.
/* -- Change font size in Main Menu Bar -- */ #header_main .avia-menu-text { font-size: 17px;We corrected the css code and set the Maximum Container Width to 1310px. The site should be displaying correctly now.
Best regards,
IsmaelNovember 20, 2025 at 6:44 am in reply to: 2-3 latest added Color sections dissapear after updating #1491550Hey Henning,
Thank you for the inquiry.
Did you add any custom html on the page? If there is custom html, make sure it is valid and that all tags are properly closed. Broken html tags can break the layout builder and cause the content below the broken html to be removed during updates. Please review the page and validate the html.
You can use the following tool to validate the html code.
— https://www.freeformatter.com/html-validator.html
Let us know the result.
Best regards,
IsmaelHey Kelly,
Thank you for the inquiry.
Try to add this css to adjust the default top margin of the SVG icons in the header:
#top .social_bookmarks li.avia-svg-icon img[is-svg-img=true], #top .social_bookmarks li.avia-svg-icon svg:first-child { height: 1em; width: auto; margin-top: 3px; }Then include the following to realign the SVG icons with the font icons inside the content container:
#top #main .avia-svg-icon.avia-font-svg_entypo-fontello svg:first-child { stroke: unset!important; top: 8px; position: relative; }Result:
We recommend uploading a similar custom SVG icon for the instagram icon to fix the alignment issue.
Let us know the result.
Best regards,
IsmaelHey koomo,
Thank you for the inquiry.
There seem to be a lot of elements on the page that are not displaying correctly, not just the content slider. What version of the theme are you currently using?
Best regards,
IsmaelNovember 19, 2025 at 7:18 am in reply to: Anywhere also problems with the Smashballoon Lite widget? #1491502Hi,
Thank you for the update.
We replaced the shortcode with the Widget Area element displaying the Instagram widget. It’s now rendering, but returning the error: Instagram returned error 429. Are you using the Instagram widget on other sites as well? Please try waiting a few hours or a full day, then check the page again. We have set it to cache the Instagram images on your server.
These threads might be related to the issue:
— https://kriesi.at/support/topic/enfold-theme-instagram-side-bar-widget-not-working/#post-1350365
— https://kriesi.at/support/topic/problem-with-instagram-widget/Best regards,
IsmaelNovember 19, 2025 at 7:11 am in reply to: Hamburger menu icon left, logo centered, search icon right #1491501Hi,
Thank you for the update.
We removed the previous modifications because they conflicted with the current ones and updated the code slightly. This should center the logo, position the burger menu on the left and place the social icons on the right. In mobile view, it will revert back to the default layout, with the logo on the left, the burger menu on the right and the social icons hidden. This should also set the default color of the burger menu and social icons to white on transparent headers.
@media only screen and (min-width: 768px) { /* Add your Desktop Styles here */ .html_header_top #top .av_logo_right .logo { position: relative; left: 50%; transform: translateX(-50%); margin: 0 !important; z-index: 9; } .responsive.html_logo_right #top #wrap_all .av_mobile_menu_tablet .main_menu { width: 100%; display: flex; } #top #wrap_all .social_bookmarks, #top #wrap_all .social_bookmarks a, #top #wrap_all .social_bookmarks li { margin-left: auto; } .header_color.av_header_transparency .av-hamburger-inner, .header_color.av_header_transparency .av-hamburger-inner::before, .header_color.av_header_transparency .av-hamburger-inner::after { background-color: #ffffff; } #top .av_header_transparency .phone-info, #top .av_header_transparency .social_bookmarks li a { color: #ffffff; } }Desktop:
Mobile:
Hi,
Glad we could help! Feel free to reach out if you have any more questions. Have a nice day.
Best regards,
IsmaelNovember 19, 2025 at 6:50 am in reply to: Anywhere also problems with the Smashballoon Lite widget? #1491498Hi,
Thank you for the inquiry.
The Instagram widget is showing as a shortcode when we checked. Did you add it as a shortcode?
We created a widget called Instagram in the Appearance > Widgets panel and added the Enfold Instagram widget. This can be added to a page using the Widget Area element in the builder. We just need the username to verify if it’s working correctly. What is the Instagram username?
Best regards,
IsmaelHi,
Thank you for the update.
Yes, your solution should work. It moves or creates the translation flags after clicking the mobile menu, ensuring they display correctly when the burger overlay is open.
Best regards,
IsmaelNovember 19, 2025 at 6:36 am in reply to: Difference between a Template and a Custom Element #1491496Hi,
Thank you for the update.
You may need to update the EN version of the CET as well. If you can provide the login details in the private field, we’ll take a closer look.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Looks like the merged stylesheets and scripts are not loading in the Firefox browser. Have you tried temporarily disabling the cache plugin and the Enfold > Performance > File Compression settings?
Best regards,
IsmaelNovember 19, 2025 at 6:19 am in reply to: 1/2 Grid Row – Left BG image doesn’t cover whole cell for some reason #1491494Hi,
Thank you for the info.
Looks like the script is not working as intended so we removed it. Unfortunately, we didn’t find any other solution to prevent the slides’ background images from loading when the slider is not visible. You may need to remove the other sliders and rely on the responsive images if you’re using the Fullwidth Easy Slider, or manually apply different background images to the slides for different screen sizes using css. Example:
/* mobile */ @media (max-width: 767px) { .avia-fullscreen-slider .avia-slideshow > ul > li:nth-child(1) { background-image: url("/path/to/slide1-mobile.jpg") !important; } .avia-fullscreen-slider .avia-slideshow > ul > li:nth-child(2) { background-image: url("/path/to/slide2-mobile.jpg") !important; } .avia-fullscreen-slider .avia-slideshow > ul > li:nth-child(3) { background-image: url("/path/to/slide3-mobile.jpg") !important; } } /* tablet */ @media (min-width: 768px) and (max-width: 1023px) { .avia-fullscreen-slider .avia-slideshow > ul > li:nth-child(1) { background-image: url("/path/to/slide1-tablet.jpg") !important; } .avia-fullscreen-slider .avia-slideshow > ul > li:nth-child(2) { background-image: url("/path/to/slide2-tablet.jpg") !important; } .avia-fullscreen-slider .avia-slideshow > ul > li:nth-child(3) { background-image: url("/path/to/slide3-tablet.jpg") !important; } }Best regards,
IsmaelNovember 19, 2025 at 5:42 am in reply to: How do I get the font size on the mobile version smaller? #1491490Hey kurson,
Thank you for the inquiry.
Which specific heading element are you trying to edit? You should be able to configure it in the Advanced Styling panel, but make sure to disable the Enfold > Performance > File Compression settings or toggle them again afterward. If you’re using the Special Heading element, the font and color options can also be configured in the Styling tab. Please check the screenshot below.
Let us know if you have more questions.
Best regards,
IsmaelHey jimmiemoreland,
Thank you for the inquiry.
If you have already enabled the compression options in the WP Rocket plugin or through your hosting provider, you need to disable the theme’s compression option found in Enfold > Performance panel. Enabling both options is redundant and could cause caching issues. We recommend disabling the caching and compression options while editing the site, and enable them again once the site is fully configured and ready to go live.
Let us know if you need more info.
Best regards,
IsmaelHi,
@mistermagoo8691: Please continue here: https://kriesi.at/support/topic/difference-between-a-template-and-a-custom-element/Best regards,
IsmaelNovember 18, 2025 at 7:08 am in reply to: Difference between a Template and a Custom Element #1491442Hey Angelo,
Thank you for the inquiry.
However, I discovered that if you change anything in a Custom Element that has already been used, the change is not propagated to the pages where the element has been used.
On the Custom Element Templates, you have the option to lock certain element options. When an option is locked, you won’t be able to adjust it on the instance, and when this locked option is updated in the original source, it will be propagated to every instance. However, unlocked options can be changed on every instance of the CET and are unique to each instance, so when this particular option is updated in the original source, every instance will retain its own value. In that case, if you need a global element that can be updated from a single source and doesn’t need to look different or contain different content on certain pages, make sure to lock all the options.
On the other hand, if you need to create a global layout that can be updated from a single source and contains multiple elements, including Custom Element Templates, use the Custom Layout feature.
Let us know if you need more info.
Best regards,
IsmaelHey walhai,
Thank you for the update.
The theme doesn’t natively support the translation plugin, but you can try this script in the functions.php file to move the translation flags inside the mobile menu.
add_action('wp_footer', function() { ?> <script> jQuery(function($) { function moveGTranslate() { if ($(window).width() <= 768) { var targetLi = $('.menu-item-3651.av-active-burger-items'); if (!targetLi.find('.gtranslate_wrapper').length) { var gtranslate = $('.gtranslate_wrapper'); if (gtranslate.length && targetLi.length) { gtranslate.appendTo(targetLi); } } } } moveGTranslate(); $(window).on('resize', moveGTranslate); }); </script> <?php }, 999);Best regards,
Ismael -
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