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Hi,
Thank you for the login info.
We re-added the ava_auto_resize script in the functions.php file and adjusted the ID value in the is_page function so that the script runs on the homepage. This seems to have resolved the issue with the masonry layout as shown in the screenshot below.
Please make sure to purge the cache before checking the page, or switch to incognito mode. Let us know the result.
Best regards,
IsmaelHi,
Thank you for the update.
The text (or the column containing the text) in the “Empecemos” section is animated, as well as the columns and sections above it. Try to save the home page as a template, then create a test page and disable all animations from the top of the page down to the “Empecemos” section. After that, test the page and let us know the result.
Best regards,
IsmaelHey Sven,
Thank you for the inquiry.
The issue seems to be due to the addition of the Revolution Slider, which impacts the LCP (Largest Contentful Paint) score. We recommend hiding the default Revolution Slider on mobile view and display a more minimal replacement, like a static image or text.
The same slider also appears to be causing forced reflows, which can significantly affect performance. Unfortunately, we don’t have access to the Revolution Slider scripts, so we won’t be able to help directly with fixing this.
The server is responding well but there is a redirect on the first request which adds latency. This might be coming from a CDN or server configuration. You may need to contact your hosting provider or check redirect rules to resolve it.
Let us know if you need more info.
Best regards,
IsmaelOctober 1, 2025 at 6:15 am in reply to: Address 2 field leaves a blank on email order conformation #1489713Hi,
Glad we could be of help! Please don’t hesitate to open another thread if you have more questions. Have a nice day.
Best regards,
IsmaelOctober 1, 2025 at 6:03 am in reply to: Unrelated updates or page edits seem to strip home page CSS #1489711Hey lpeyton2,
Thank you for the inquiry.
Did you install any cache or compression plugins? Please try temporarily disabling the Enfold > Performance > File Compression settings if other compression options are enabled, either in a caching plugin or a dedicated compression plugin. Let us know the results.
Also, where is the site hosted? It’s possible that a caching mechanism is enabled on your server, which might be causing the issue. Please contact your hosting provider for additional information.
Best regards,
IsmaelHi,
Thank you for the screenshot.
What happens when you disable the text or column animations? It seems to work correctly once the animations have finished.
Best regards,
IsmaelOctober 1, 2025 at 5:41 am in reply to: menu not linked child pages should be marked in the menu #1489707Hi,
Thanks for the update.
Try to adjust the values in this css code:
.page-id-516 li#menu-item-508 .avia-menu-text::after, .page-id-536 li#menu-item-508 .avia-menu-text::after, .page-id-553 li#menu-item-508 .avia-menu-text::after, .page-id-555 li#menu-item-508 .avia-menu-text::after { top: 32px; height: 2px; min-width: 167px; left: -10px; bottom: -9px; }Best regards,
IsmaelHi,
We may need to log in to the site to properly inspect the issue. Please provide the login details in the private field.
Best regards,
IsmaelOctober 1, 2025 at 5:32 am in reply to: Address 2 field leaves a blank on email order conformation #1489705Hi,
Thank you for the links.
We added this code to the Quick CSS field.
#top .woocommerce-order-details .order-again { display: none !important; }Best regards,
IsmaelSeptember 30, 2025 at 7:18 am in reply to: Address 2 field leaves a blank on email order conformation #1489678Hi,
Great! Glad to know this has been resolved. Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelSeptember 30, 2025 at 7:08 am in reply to: Margins for masonry grid loading delay on mobile #1489675Hi,
Thank you for the update.
What happens when you add this script in the functions.php file?
add_action('wp_footer', 'ava_auto_resize'); function ava_auto_resize() { if (!is_page(703)) { return; } ?> <script> (function($) { var resizeInterval = setInterval(function() { $(window).trigger('resize'); }, 1500); $(window).on('load', function() { clearInterval(resizeInterval); }); })(jQuery); </script> <?php }Please make sure to purge the cache before checking the page.
Best regards,
IsmaelSeptember 30, 2025 at 6:58 am in reply to: menu not linked child pages should be marked in the menu #1489674Hi,
Thank you for the login info.
Try using this css code to adjust the color of the line on initial load, then change it on scroll or when the header transparency is disabled.
.page-id-516 li#menu-item-508 .avia-menu-text::after, .page-id-536 li#menu-item-508 .avia-menu-text::after, .page-id-553 li#menu-item-508 .avia-menu-text::after, .page-id-555 li#menu-item-508 .avia-menu-text::after { background: #000000 !important; } .page-id-516 .av_header_transparency li#menu-item-508 .avia-menu-text::after, .page-id-536 .av_header_transparency li#menu-item-508 .avia-menu-text::after, .page-id-553 .av_header_transparency li#menu-item-508 .avia-menu-text::after, .page-id-555 .av_header_transparency li#menu-item-508 .avia-menu-text::after { background: #f8f8f8 !important; }Best regards,
IsmaelHi,
Glad we could be of help. Please let us know if you have more questions. Have a nice day.
Best regards,
IsmaelSeptember 30, 2025 at 6:40 am in reply to: Address 2 field leaves a blank on email order conformation #1489671Hi,
Please provide the admin account you’re currently logged in with. Make sure to place the information in the private field.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Unfortunately, videos in sliders or full-width sections are disabled on mobile devices by default, which is why a fallback image option is available. This fallback image will display on smaller screens in place of the video. If you really need to show the video on mobile view, try using the Layer Slider element. You can add a Video layer and set it as the background. Let us know the result.
Best regards,
IsmaelHey Jody,
Thank you for the inquiry.
The issue occurs because of the following defer filter in the functions.php file — we disabled it temporarily.
/** * Defer parsing of javascript. */ if (!(is_admin() )) { function defer_parsing_of_js ( $url ) { if ( FALSE === strpos( $url, '.js' ) ) return $url; if ( strpos( $url, 'jquery.js' ) ) return $url; // return "$url' defer "; return "$url' defer onload='"; } // add_filter( 'clean_url', 'defer_parsing_of_js', 11, 1 ); }Best regards,
IsmaelHey philippe gigon,
Thank you for the inquiry.
Unfortunately, you can’t use the Themeforest username and purchase code to create a login account for the site. You’ll need to contact the previous site administrator or developer to request the site credentials. Let us know if you need more info.
Best regards,
IsmaelHi,
Glad to know that this has been resolved. Please don’t hesitate to open another thread if you have more questions. Have a nice day.
Best regards,
IsmaelSeptember 30, 2025 at 6:04 am in reply to: Address 2 field leaves a blank on email order conformation #1489665Hi,
Thank you for the update.
We may need to log in to view the order details. Please provide the login details in the private field so we can check further.
Best regards,
IsmaelHey Diana,
Thank you for the inquiry.
We tried logging in, but the credentials above are incorrect. Please try adding this script to the functions.php file to adjust the scroll position on hash change.
add_action('wp_footer', function () { ?> <script> window.addEventListener('hashchange', function () { setTimeout(function () { const hash = window.location.hash; if (!hash) return; const target = document.querySelector(hash); if (!target) return; const elementPosition = target.getBoundingClientRect().top + window.pageYOffset; const offset = 100; window.scrollTo({ top: elementPosition - offset, behavior: 'smooth' }); }, 300); }); </script> <?php , 9999);Best regards,
IsmaelSeptember 29, 2025 at 6:51 am in reply to: Address 2 field leaves a blank on email order conformation #1489636Hi,
Is this information under the “Customer Details” heading? Please provide a screenshot or a test page so we can properly check the issue.
Best regards,
IsmaelHi,
Thank you for the update.
Looks like you have successfully removed the category from the sidebar filter. For the banner, you can duplicate the ava_custom_add_shipping_text_script function in your functions.php file and customize it for each category as needed.
function ava_custom_add_shipping_text_script_category() { if ( is_product_category( array( 'apparel', 'bong' ) ) ) { ?> <script> (function ($) { $(document).ready(function () { var newContainer = $('<div class="av-custom-shipping-container"><p>Free Shipping (USA) - Orders $35+<br><p><font size="6px">International Shipping Available - All Pieces Dab Compatible</font></p></div>'); $('#av_product_description .container').after(newContainer); }); }(jQuery)); </script> <?php } } add_action('wp_footer', 'ava_custom_add_shipping_text_script_category', 99);If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHey Gregory Beylerian,
Please continue here: https://kriesi.at/support/topic/to-purchase-support/
Best regards,
Ismael -
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