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Hey Drewes,
Thank you for the inquiry.
To open an account on the forum, you will need access to the purchase code and enter it on the following registration page: https://kriesi.at/support/register/
Once you have registered, you’ll be able to submit an inquiry using the form available here: https://kriesi.at/support/forum/enfold/#new-post
Unfortunately, there is no alternative way to create a forum account. We recommend reaching out to your client to obtain the purchase code or ask them to submit the request using their existing account, if they have one.
Let us know if you need more info.
Best regards,
IsmaelHi,
Thank you for the update.
You may need to temporarily disable Enfold > Performance > File Compression settings and make sure to purge the cache, or temporarily disable the caching plugin while editing the site. Please let us know the result.
Best regards,
IsmaelHi,
Thank you for the update.
We tried adding the embed code again, and it seems to be working. However, the actual video element is still not loading correctly. Please keep the embed code in place for now until we figure out the issue.
Best regards,
IsmaelHey Sebastian,
Thank you for the inquiry.
Please add this css code to move the mega menu columns to the right.
#mega-menu-wrap-avia #mega-menu-avia > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard, #mega-menu-wrap-avia #mega-menu-avia > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item { float: right; }Let us know the result.
Best regards,
IsmaelHi,
Thank you for the update.
This is an example of the shortcode.
[acf field="field_name" post_id="123"]Simply replace the field name and the post_id with your own values.
If you can provide the login details in the private field, we’ll take a closer look. What is the name of the ACF field?
Best regards,
IsmaelHi,
Yes, that’s correct. We recommend overriding the script in your child theme so you won’t need to update it every time a new patch is released — only when there are changes to the script, which should be listed in the change log.
— https://developer.wordpress.org/reference/functions/wp_enqueue_script/
— https://developer.wordpress.org/reference/functions/wp_register_script/Best regards,
IsmaelFebruary 10, 2026 at 4:44 am in reply to: Enfold crunching PNG files and JPGS too much and resizing to weird dimensions #1494907Hi,
Thank you for the information.
Have you tried adjusting the Masonry element’s Styling > Masonry Settings > Image Size to No Scaling (Original Width x Original Height)? This should display the images in their original dimensions.
Best regards,
IsmaelFebruary 10, 2026 at 4:44 am in reply to: Enfold crunching PNG files and JPGS too much and resizing to weird dimensions #1494906Hi,
Thank you for the information.
Have you tried adjusting the Masonry element’s Styling > Masonry Settings > Image Size to No Scaling (Original Width x Original Height)? This should display the images in their original dimensions.
Best regards,
IsmaelFebruary 9, 2026 at 6:30 am in reply to: Make preview image on top of Gallery element sticky as user scrolls thumbnails? #1494877Hi,
Thank you for the update.
We tried visiting the site, but it is still locked by Cloudflare. We’ve tagged @Mike on the thread so he can look into this further.
Best regards,
IsmaelHi,
Thank you for the update.
We couldn’t find any icons added to the Iconfont Manager, so we uploaded some “browser” icons and added them to a test page. Please check the private field.
Where did you add the icons? Please create a test page and let us know if the browser icons we added disappear after a day or two. We got the icons from https://fontello.com/.
Best regards,
IsmaelFebruary 9, 2026 at 6:15 am in reply to: Blog Post Catergory – Featured image is Small — Image not displaying #1494872Hi,
Thank you for the upate.
To adjust the width and height of the featured images, you can try this css code:
.small-preview { width: 164px; height: 164px; }Make sure to remove this css code first or override it so the featured images are visible.
.post-entry .blog-meta { display: none; }Best regards,
IsmaelFebruary 9, 2026 at 6:10 am in reply to: Enfold crunching PNG files and JPGS too much and resizing to weird dimensions #1494871Hey Dave Chapple,
Thank you for the inquiry.
The theme actually increases the compression quality compared to the default, which can sometimes result in heavier thumbnails or thumbnails with a larger file size than the original images. This is not intentional, but it can happen from time to time.
Please create a test page and provide the URL in the private field so we can check the issue — screenshots would also be helpful.
To adjust the default quality, try to add this filter in the functions.php file, then regenerate the thumbnails.
add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1); add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1); function avf_set_quality_mod($quality) { $quality = 60; return $quality;}Use this plugin to regenerate the thumbnails, but make sure to create a site backup first.
— https://wordpress.org/plugins/regenerate-thumbnails/
Best regards,
IsmaelHi,
Thank you for inquiry.
The notices shown in your screenshot are not fatal errors, so they shouldn’t affect the site in any way. To hide them from the dashboard, you’ll need to edit the wp-config.php file and add the following code:
define( 'WP_DEBUG', false ); define( 'WP_DEBUG_DISPLAY', false );Please make sure there are no duplicate entries of these lines in the file.
Best regards,
IsmaelHi,
Thank you for the inquiry.
We tried replacing the Video element with a Code Block element and embed the video iframe there, and found that embedding is disabled for that particular video. You will need to adjust the video settings, as described in the following video:
— https://www.youtube.com/watch?v=h5UcAC4Ncjs
Best regards,
IsmaelHi,
Thank you for the inquiry.
We couldn’t find the page with the Accordion element on your site, so we created a test page and left the Initial Open setting at its default value (zero), as described. On this test page, we can see that the toggle element is not working correctly. Did you add any custom scripts or modifications to the theme? Please also try deactivating all plugins to check if this is a plugin conflict.
Best regards,
IsmaelFebruary 6, 2026 at 5:56 am in reply to: Blog Post Catergory – Featured image is Small — Image not displaying #1494785Hi,
Thank you for the info.
Have you tried adjusting the Blog Layout and Styling in the Enfold > Blog Layout panel? Try adjusting the settings until you restore the previous layout.
Best regards,
IsmaelFebruary 6, 2026 at 5:53 am in reply to: Enfold Photography portfolio DEMO content not uploading #1494784Hey Dave Chapple,
Thank you for the inquiry.
You may need to import the demo manually using the XML files. Simply download the demo you want from the github repository, extract it to wp-content/uploads/avia_demo_files/, and then go back to Enfold > Demo Import.
Please check this documentation for more information: https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo
Best regards,
IsmaelFebruary 6, 2026 at 5:48 am in reply to: Repeated Issues When Using Tab Section in Enfold Theme #1494783Hi,
Thank you for the inquiry.
The background option for the Color Section is located under Styling > Background Image. You can remove the background image there or replace it with another one.
If you need to apply a solid background color, simply go to the Background Colors panel, as shown in the screenshot.
Best regards,
IsmaelHi,
Thank you for following up.
The modification is working correctly on our end. If you can provide the login details, we’ll take a closer look. Please include the details in the private field.
Best regards,
IsmaelHi,
As mentioned earlier, it’s not possible to separate the queries within a single loop. Since this requires a custom modification, we recommend hiring a freelance developer or reaching out to a customization platform such as Codeable for further assistance.
— https://kriesi.at/contact/customization
Best regards,
IsmaelHey Emilia Nevena,
Thank you for your interests in the theme.
Yes, it’s possible to add a video slider using either the Fullwidth Slider or the Fullscreen Slider. Please note that videos must be muted in order to play automatically.
You can also use the Layer Slider, which is natively included in the theme, if you need to create a more advanced slider. To help you get started with the theme, please check the documentation. You can always reach out to us here in the forum if you have any further questions.
— https://kriesi.at/documentation/enfold/
Best regards,
IsmaelHi,
Glad to know that the issue has been resolved! Please don’t hesitate to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHey promosapien,
Thank you for the inquiry.
After reimporting the icons, have you tried performing a search and replace in your database? Also, instead of just deleting the zip files, you may need to remove them from Enfold > Import/Export > SVG Iconset and Iconfont Manager before reuploading the icons. After that, you may also need to reconfigure the pages to use the new icon set.
Best regards,
IsmaelFebruary 6, 2026 at 5:14 am in reply to: Search Box in Main Menu while using Mega Menu Plugin #1494776Hey Akhurst,
Thank you for the inquiry.
You can insert a widget area in the header and add a Search widget to it. Please check this documentation for more info: https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area
Best regards,
IsmaelHi,
Thank you for the update.
Please note that 300x300px will not be the exact size at which the thumbnails are generated. The resizing process also takes the image’s aspect ratio into account, so if the image is not perfectly square or has a different aspect ratio, it will not be resized to exactly 300x300px. This is why you’re seeing images with different dimensions.
If you want to display a grid with uniform image sizes, you will need to upload images with the same dimensions and aspect ratio. Hope this clear things up a bit.
Best regards,
IsmaelHi,
Thank you for the update.
Try to adjust the top property value from 150px to 20px or less.
#top li.menu-item.menu-item-gtranslate { position: fixed !important; left: 0; top: 20px; }Let us know the result.
Best regards,
IsmaelHi,
It’s not possible to assign different query or orderby parameters to posts within a single loop. You may need to add a separate Masonry element for posts with the ACF field and another for posts without it, which will make it easier to adjust their sorting or order.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Unfortunately, it’s not possible to disable the slider in the post using the hook above. You’ll need to either edit the templates we mentioned above directly or create a copy of them in your child theme to override the parent theme’s templates.
You can also try this script in the functions.php file:
add_action( 'wp_footer', function () { ?> <script type="text/javascript"> jQuery(document).ready(function ($) { $('.big-preview.single-big').remove(); }); </script> <?php }, 999);Best regards,
Ismael -
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