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Hi,
Unfortunately, at this time, there is no solution other than adding the images manually in the editor. We will forward the issue to our channel. Thank you for your understanding.
Best regards,
IsmaelHi,
Glad to know this has been resolved! Feel free to open another thread should you have more questions.
Have a nice day.
Best regards,
IsmaelHey tariqyacoub82,
Thank you for the inquiry.
Please try to add this css code to reduce the space below the #about section.
#about { margin-bottom: -100px; }Best regards,
IsmaelHi,
You’re quite welcome! Glad to know this has been resolved. Please don’t hesitate to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelNovember 13, 2025 at 4:22 am in reply to: Display portfolio entries multiple times in Masonry #1491265Hey adamio,
Thank you for the inquiry.
Unfortunately, there is no option for this and it is not possible by default. You may need to look for another plugin or significantly customize the portfolio grid or masonry template. This request falls outside the scope of our support. Please try to contact a freelance developer or use the link provided on the customization page.
— https://kriesi.at/contact/customization
Best regards,
IsmaelHi,
Thank you for the info.
We’re still not seeing the black background on the “Über mich” page. Please check this clip:
Clip: https://streamable.com/lrrk8l
Best regards,
IsmaelNovember 13, 2025 at 4:12 am in reply to: Boxed content in grid row with fullwidth background #1491263Hi,
Thank you for the update.
We adjusted the css code further — applying a maximum width to each cell type or size.
#top #gridtest .av-gridrow-cell.no_margin.av_one_fifth { width: 20%; max-width: 280px; } #top #gridtest .av-gridrow-cell.no_margin.av_four_fifth { width: 80%; max-width: 1120px; } #top #gridtest { width: 100%; display: flex; justify-content: center; flex-wrap: wrap; } #top #gridtest > .av-gridrow-cell { box-sizing: border-box; } #top #gridtest .flex_cell_inner { margin: 0 auto; } @media (max-width: 768px) { ##top #gridtest > .av-gridrow-cell { flex: 0 0 100%; max-width: none; } }Result:
Best regards,
IsmaelHey whdsolutions,
Thank you for the inquiry.
The mobile menu is hidden because of this css code:
@media (max-width: 1200px) { .av-main-nav > li { display:none !important } .nav-toggle { display: block !important } }Please remove this css rule or adjust it properly.
.av-main-nav > li { display:none !important }Best regards,
IsmaelHey Alexandru Parosu,
Thank you for the inquiry.
Are you using a plugin to sort the images, or just the default drag-and-drop feature? This seems to be working correctly on our end. What happens when you select a different option under Styling > Masonry Settings > Size Settings? If the issue persists, please provide the login details in the private field so we can investigate further.
Best regards,
IsmaelHi,
Glad we could be of help! Please don’t hesitate to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
When portrait format images were uploaded originally, Enfold portfolio size image (495x400px) was enabled.
You may need to regenerate the thumbnails to delete the disabled thumbnails. Have you tried any of these plugins?
— https://wordpress.org/plugins/regenerate-thumbnails/
— https://wordpress.org/plugins/regenerate-thumbnails-advanced/Make sure to create a site back up before using the plugins.
I also know that I’ve got some uploaded images with an original width of 400px so just targeting “400” in srcset isn’t an option,
Unfortunately, this is not possible without manually targeting each image. You may need to keep the thumbnails with a 400px height. As mentioned above, the file size difference between these thumbnails is very negligible, so it won’t really make much difference whether they are enabled or disabled.
Best regards,
IsmaelHey marcsteiner1,
Thank you for the inquiry.
Are all the files in the avia_posts_css folder deleted when saving changes to a post or page? This option should only delete files that are no longer needed. What happens when you disable the cache and compression plugin?
Best regards,
IsmaelHi,
We can confirm that the featured image is automatically detected in the default theme. However, as mentioned previously, this won’t affect how search engines view the site on the front end. If you want to comply with the SEO checker and improve the score in the backend, you can manually add an image using the default editor.
Thank you for your patience.
Best regards,
IsmaelHi,
Thank you for the info.
We added the following code to the functions.php file to replace the base price with the variable price — it should also update based on the selected variation.
add_action( 'wp', function() { if ( is_product() ) { $product = wc_get_product( get_the_ID() ); if ( $product && $product->is_type( 'variable' ) ) { remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_price', 10 ); add_action( 'woocommerce_single_product_summary', 'ava_woocommerce_single_product_summary_mod', 10 ); } } }); function ava_woocommerce_single_product_summary_mod() { $product = wc_get_product( get_the_ID() ); if ( ! $product || ! $product->is_type( 'variable' ) ) return; echo ' <div class="av-variable-price">'; echo $product->get_price_html(); echo '</div> '; } add_action( 'wp_footer', function() { if ( is_product() ) : ?> <script type="text/javascript"> jQuery(function($){ $('.variations_form').on('show_variation', function(event, variation){ $('.av-variable-price').html(variation.price_html); }); $('.variations_form').on('reset_data', function(){ var productMinMaxPrice = $('.variations_form').data('product_variations')[0].display_price_html; $('.av-variable-price').html(productMinMaxPrice); }); }); </script> <?php endif; });Best regards,
IsmaelNovember 12, 2025 at 4:43 am in reply to: Many display problems, not sure how to open a ticket for direct support. #1491219Hi,
Unfortunately, we don’t handle refund requests in this forum. As mentioned above, you will need to contact Themeforest regarding this matter. For your inquiries, we recommend opening them in separate threads so we can address each one individually. Posting unrelated information in this single thread and not following the guidance makes it harder for us to assist you effectively. If you are primarily interested in a refund, we suggest opening a dedicated thread on Themeforest.
Thank you for your understanding.
Best regards,
IsmaelNovember 12, 2025 at 4:30 am in reply to: Hamburger menu icon left, logo centered, search icon right #1491217Hi,
Thank you for the update.
Add the following code to your functions.php file to display an instagram icon next to the mobile menu:
add_action( 'ava_inside_main_menu', function() { $instagram_url = 'https://www.instagram.com/yourusername/'; echo '<a class="av-custom-header-icon" href="' . esc_url( $instagram_url ) . '" target="_blank" rel="noopener noreferrer">'; echo do_shortcode('[av_font_icon icon="instagram" font="svg_entypo-fontello" size="30px" av_uid="av-mhvfocn7"]'); echo '</a>'; });Then add this css code:
.av-custom-header-icon { position: absolute; left: 0; top: 20px; display: none; } @media (max-width: 768px) { .av-custom-header-icon { display: inline-block; } }Best regards,
IsmaelHi,
Thank you for the update.
To make the buttons sticky on all screen sizes, place the Button Row element inside a Color Section, edit the section and apply a custom css class name “av-custom-sticky-menu-button-rows” in the Advanced > Developer Settings panel. Then add the following css code:
#main > .av-custom-sticky-menu-button-rows { position: fixed; top: 132px; z-index: 999; width: 100%; } #main > .av-custom-sticky-menu-button-rows + .clear + #av_section_1 { margin-top: 100px; }You can also apply a custom css class name to the section next to the Button Row element so you can replace the default selector #av_section_1.
Best regards,
IsmaelHey lelouxwebdesign,
Thank you for the inquiry.
Try to add this css code to reduce the width of the color section container.
.home #av_section_2 .container { max-width: 1000px; }You may need to replace the selector #av_section_2 with a custom css class or element ID.
— https://kriesi.at/documentation/enfold/add-custom-css/
Best regards,
IsmaelNovember 12, 2025 at 4:01 am in reply to: Adding product images to search result page and fix search drop down closing #1491213Hi,
Great! Glad to know this has been resolved. Please don’t hesitate to open another thread if you have any more questions.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the info.
The leaflet image is not displaying, even on desktop view. There’s not much difference in file size or page loading impact between the 170×400px and 64×150px thumbnails, so I wouldn’t worry about that. Which thumbnails have you removed so far?
function avf_wp_calculate_image_srcset_mod( $sources ) { foreach ( $sources as $width => $image ) { if ( $width == 170 || $width == 400 ) { unset( $sources[$width] ); } } return $sources; } add_filter( 'wp_calculate_image_srcset', 'avf_wp_calculate_image_srcset_mod' );Also, why are you using gif as the image format? for non-animated images, it’s better to use jpg, png or webp.
Best regards,
IsmaelHi,
Thank you for the update.
We’re not seeing any black background when reloading the page. If you’re referring to the background of the iframe itself, unfortunately, that’s something we can’t adjust — this is how it loads on our end.
Clip: https://streamable.com/glnnh3
Best regards,
IsmaelHi,
Glad to know this has been resolved! Let us know if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
Do you have a dev site with the default theme activated? The SEO checker can only read content in the default product editor if we are not mistaken.
Best regards,
IsmaelHi,
Although Yoast reports a missing image, the featured product image should still be indexed correctly in the front end. If you really want to comply with the SEO checker for the product page, you need to add an image in the description or in the default editor, with the alt or title attribute containing the focus keyword.
Best regards,
IsmaelHi,
The product image option was visible when we checked. Could you provide a screenshot of the issue? You can use platforms like Savvyify, ImgBB, PostImages or Dropbox to upload and share the screenshot.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Looks like you’re manually placing the icon html in a fullwidth submenu element. Have you tried using the Button Row element instead of the submenu element?
In the screenshot above, you can see the Button Row element rendering correctly above the full-width submenu with custom html.
Best regards,
IsmaelNovember 11, 2025 at 3:58 am in reply to: Hamburger menu icon left, logo centered, search icon right #1491152Hi,
Thank you for the inquiry.
Did you remove the search icon? Please enable it again so we can check it properly. A screenshot would also be helpful.
Best regards,
IsmaelNovember 11, 2025 at 3:51 am in reply to: Many display problems, not sure how to open a ticket for direct support. #1491151Hey,
Thank you for the update.
1. Yes, this is the maximum number of columns. If you need more, you can always use the code or text block element to manually create your own html.
2. Please create a test page, open a new thread, and provide the login details in the private field.
3-4. Simply add the
[nolink]placeholder in the **Enfold > Footer > Copyright** field.5. Please open a dedicated thread and provide a screenshot.
6. Make sure caching and compression are off, or temporarily disable the **Enfold > Performance > File Compression** settings.
7. Would you mind providing screenshot of the “stacking columns”? You can use image platforms like imgbb or imgur for the screenshot.
8. It’s possible that there is a heading configuration in the Enfold > Advanced Styling panel, or that they are Special Heading elements with their own configurations.
It usually takes a bit of time to get used to the theme, and you might have missed some options, so we recommend reviewing the documentation. For other inquiries, please open a dedicated thread.
If you would like to proceed with a refund, you may contact ThemeForest.
Thank you.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Please provide the login details in the private field so we can check this properly. Did you select the Loop post navigation option in Enfold > Blog Layout > Single Post Navigation settings? Looping will not work correctly when same_category is enabled. Try to set the Single Post Navigation to the first option (Enable post navigation).
Best regards,
IsmaelNovember 11, 2025 at 3:31 am in reply to: Boxed content in grid row with fullwidth background #1491149Hi,
Thank you for the update.
We didn’t find any grid row elements on the test page. If you need to limit the width of the cells inside a grid row to 1400px, you can use the following css code. You may need to replace the selector #av-layout-grid-1 with your custom css class or element ID.
#av-layout-grid-1 { width: 100%; display: flex; justify-content: center; flex-wrap: wrap; } #av-layout-grid-1 > .av-gridrow-cell { flex: 0 0 25%; max-width: 350px; box-sizing: border-box; } #av-layout-grid-1 .flex_cell_inner { margin: 0 auto; } @media (max-width: 768px) { #av-layout-grid-1 > .av-gridrow-cell { flex: 0 0 100%; max-width: none; } }This should work for a grid row with 4 cells. Make sure to adjust the width values in this css rule based on the number of cells in the grid.
#av-layout-grid-1 > .av-gridrow-cell { flex: 0 0 25%; max-width: 350px; box-sizing: border-box; }Best regards,
Ismael -
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