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Viewing 30 posts - 151 through 180 (of 66,696 total)
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  • in reply to: Margins for masonry grid loading delay on mobile #1489739

    Hi,

    Thank you for the login info.

    We re-added the ava_auto_resize script in the functions.php file and adjusted the ID value in the is_page function so that the script runs on the homepage. This seems to have resolved the issue with the masonry layout as shown in the screenshot below.

    Screenshot-2025-10-02-at-1-14-49-PM

    Please make sure to purge the cache before checking the page, or switch to incognito mode. Let us know the result.

    Best regards,
    Ismael

    in reply to: Button Link Going Past Beyond Target #1489738

    Hi,

    Thank you for the update.

    The text (or the column containing the text) in the “Empecemos” section is animated, as well as the columns and sections above it. Try to save the home page as a template, then create a test page and disable all animations from the top of the page down to the “Empecemos” section. After that, test the page and let us know the result.

    Best regards,
    Ismael

    in reply to: Google Insights mobile /// Web Core vitals #1489737

    Hey Sven,

    Thank you for the inquiry.

    The issue seems to be due to the addition of the Revolution Slider, which impacts the LCP (Largest Contentful Paint) score. We recommend hiding the default Revolution Slider on mobile view and display a more minimal replacement, like a static image or text.

    The same slider also appears to be causing forced reflows, which can significantly affect performance. Unfortunately, we don’t have access to the Revolution Slider scripts, so we won’t be able to help directly with fixing this.

    The server is responding well but there is a redirect on the first request which adds latency. This might be coming from a CDN or server configuration. You may need to contact your hosting provider or check redirect rules to resolve it.

    Let us know if you need more info.

    Best regards,
    Ismael

    Hi,

    Glad we could be of help! Please don’t hesitate to open another thread if you have more questions. Have a nice day.

    Best regards,
    Ismael

    in reply to: Forcing Columns to Stay the Same Size #1489712

    Hi,

    Thank you for the info.

    The page is inaccessible because the test account is not a member, even when logged in. Please provide a member account so we can check the issue properly.

    Screenshot-2025-10-01-at-12-13-18-PM

    Best regards,
    Ismael

    Hey lpeyton2,

    Thank you for the inquiry.

    Did you install any cache or compression plugins? Please try temporarily disabling the Enfold > Performance > File Compression settings if other compression options are enabled, either in a caching plugin or a dedicated compression plugin. Let us know the results.

    Also, where is the site hosted? It’s possible that a caching mechanism is enabled on your server, which might be causing the issue. Please contact your hosting provider for additional information.

    Best regards,
    Ismael

    in reply to: z value #1489710

    Hey limedrop,

    Thank you for the inquiry.

    Try to adjust the z-index of the cell containing the blue box.

    .responsive #top #wrap_all .flex_cell.av-3rcobvm-8d18db703327afb5e34a99a6bcf02d44 {
        z-index: 999;
        position: relative;
        overflow: visible;
    }

    Screenshot-2025-10-01-at-11-49-14-AM

    Best regards,
    Ismael

    in reply to: Button Link Going Past Beyond Target #1489709

    Hi,

    Thank you for the screenshot.

    What happens when you disable the text or column animations? It seems to work correctly once the animations have finished.

    Best regards,
    Ismael

    in reply to: menu not linked child pages should be marked in the menu #1489707

    Hi,

    Thanks for the update.

    Try to adjust the values in this css code:

    .page-id-516 li#menu-item-508 .avia-menu-text::after, .page-id-536 li#menu-item-508 .avia-menu-text::after, .page-id-553 li#menu-item-508 .avia-menu-text::after, .page-id-555 li#menu-item-508 .avia-menu-text::after {
        top: 32px;
        height: 2px;
        min-width: 167px;
        left: -10px;
        bottom: -9px;
    }

    Best regards,
    Ismael

    in reply to: Margins for masonry grid loading delay on mobile #1489706

    Hi,

    We may need to log in to the site to properly inspect the issue. Please provide the login details in the private field.

    Best regards,
    Ismael

    Hi,

    Thank you for the links.

    We added this code to the Quick CSS field.

    #top .woocommerce-order-details .order-again {
        display: none !important;
    }

    Screenshot-2025-10-01-at-11-31-11-AM

    Best regards,
    Ismael

    in reply to: Address 2 field leaves a blank on email order conformation #1489678

    Hi,

    Thank you for the info.

    We got this error when we check the link, and we didn’t find any other items in the order history. Would you mind placing a sample order so we can check further?

    Screenshot-2025-09-30-at-1-15-32-PM

    Best regards,
    Ismael

    in reply to: Second image now showing up in this shop #1489677

    Hi,

    Great! Glad to know this has been resolved. Let us know if you have more questions. Have a nice day.

    Best regards,
    Ismael

    in reply to: a11y report #1489676

    Hi,

    Thank you for the info. We’ll forward this to our channel.

    Best regards,
    Ismael

    in reply to: Margins for masonry grid loading delay on mobile #1489675

    Hi,

    Thank you for the update.

    What happens when you add this script in the functions.php file?

    add_action('wp_footer', 'ava_auto_resize');
    function ava_auto_resize() {
        if (!is_page(703)) {
            return;
        }
        ?>
        <script>
        (function($) {
            var resizeInterval = setInterval(function() {
                $(window).trigger('resize');
            }, 1500);
    
            $(window).on('load', function() {
                clearInterval(resizeInterval);
            });
        })(jQuery);
        </script>
        <?php
    }
    

    Please make sure to purge the cache before checking the page.

    Best regards,
    Ismael

    in reply to: menu not linked child pages should be marked in the menu #1489674

    Hi,

    Thank you for the login info.

    Try using this css code to adjust the color of the line on initial load, then change it on scroll or when the header transparency is disabled.

    .page-id-516 li#menu-item-508 .avia-menu-text::after, .page-id-536 li#menu-item-508 .avia-menu-text::after, .page-id-553 li#menu-item-508 .avia-menu-text::after, .page-id-555 li#menu-item-508 .avia-menu-text::after {
        background: #000000 !important;
    }
    
    .page-id-516 .av_header_transparency li#menu-item-508 .avia-menu-text::after, .page-id-536 .av_header_transparency li#menu-item-508 .avia-menu-text::after, .page-id-553 .av_header_transparency li#menu-item-508 .avia-menu-text::after, .page-id-555 .av_header_transparency li#menu-item-508 .avia-menu-text::after {
        background: #f8f8f8 !important;
    }

    Best regards,
    Ismael

    in reply to: Layerslider text box right margin #1489672

    Hi,

    Glad we could be of help. Please let us know if you have more questions. Have a nice day.

    Best regards,
    Ismael

    in reply to: Address 2 field leaves a blank on email order conformation #1489671

    Hi,

    Please provide the admin account you’re currently logged in with. Make sure to place the information in the private field.

    Best regards,
    Ismael

    in reply to: Video on mobile #1489670

    Hi,

    Thank you for the inquiry.

    Unfortunately, videos in sliders or full-width sections are disabled on mobile devices by default, which is why a fallback image option is available. This fallback image will display on smaller screens in place of the video. If you really need to show the video on mobile view, try using the Layer Slider element. You can add a Video layer and set it as the background. Let us know the result.

    Best regards,
    Ismael

    in reply to: hamburger menu not appearing #1489669

    Hey Jody,

    Thank you for the inquiry.

    The issue occurs because of the following defer filter in the functions.php file — we disabled it temporarily.

    /**
     * Defer parsing of javascript.
     */
    if (!(is_admin() )) {
        function defer_parsing_of_js ( $url ) {
            if ( FALSE === strpos( $url, '.js' ) ) return $url;
            if ( strpos( $url, 'jquery.js' ) ) return $url;
            // return "$url' defer ";
            return "$url' defer onload='";
        }
        // add_filter( 'clean_url', 'defer_parsing_of_js', 11, 1 );
    }
    

    Best regards,
    Ismael

    in reply to: lost login / pwd #1489667

    Hey philippe gigon,

    Thank you for the inquiry.

    Unfortunately, you can’t use the Themeforest username and purchase code to create a login account for the site. You’ll need to contact the previous site administrator or developer to request the site credentials. Let us know if you need more info.

    Best regards,
    Ismael

    in reply to: Staging Site Not Responsive on Child Theme #1489666

    Hi,

    Glad to know that this has been resolved. Please don’t hesitate to open another thread if you have more questions. Have a nice day.

    Best regards,
    Ismael

    in reply to: Address 2 field leaves a blank on email order conformation #1489665

    Hi,

    Thank you for the update.

    We may need to log in to view the order details. Please provide the login details in the private field so we can check further.

    Best regards,
    Ismael

    in reply to: Button Link Going Past Beyond Target #1489664

    Hey ramonolivencia,

    Thank you for the inquiry.

    When we click the button, the document jumps to the “empecemos” section as shown in the screenshot below. Did you figure this out?

    Screenshot-2025-09-30-at-12-00-36-PM

    Best regards,
    Ismael

    in reply to: anchor links and section animation #1489637

    Hey Diana,

    Thank you for the inquiry.

    We tried logging in, but the credentials above are incorrect. Please try adding this script to the functions.php file to adjust the scroll position on hash change.

    add_action('wp_footer', function () {
        ?>
        <script>
          window.addEventListener('hashchange', function () {
            setTimeout(function () {
              const hash = window.location.hash;
              if (!hash) return;
    
              const target = document.querySelector(hash);
              if (!target) return;
    
              const elementPosition = target.getBoundingClientRect().top + window.pageYOffset;
              const offset = 100;
    
              window.scrollTo({
                top: elementPosition - offset,
                behavior: 'smooth'
              });
            }, 300);
          });
        </script>
        <?php
    , 9999);
    

    Best regards,
    Ismael

    in reply to: Address 2 field leaves a blank on email order conformation #1489636

    Hi,

    Is this information under the “Customer Details” heading? Please provide a screenshot or a test page so we can properly check the issue.

    Best regards,
    Ismael

    in reply to: Layerslider text box right margin #1489635

    Hi,

    Did you add this css code somewhere? It limits the width of the submenu, which also affects the mobile menu.

    ul.sub-menu {
        width: 270px !important;
    }

    Removing the css rule should make the element display properly.

    Screenshot-2025-09-29-at-12-29-15-PM

    Best regards,
    Ismael

    in reply to: Staging Site Not Responsive on Child Theme #1489634

    Hi,

    Regarding the category widget in the right sidebar, try to decrease the font size of the title.

    .widget_categories ul li a {
        font-size: 16px;
    }
    

    Screenshot-2025-09-29-at-12-25-02-PM

    Just FYI, the screenshot from freeimage is not loading on our end for some reason.

    Best regards,
    Ismael

    in reply to: Multiple shop pages #1489633

    Hi,

    Thank you for the update.

    Looks like you have successfully removed the category from the sidebar filter. For the banner, you can duplicate the ava_custom_add_shipping_text_script function in your functions.php file and customize it for each category as needed.

    function ava_custom_add_shipping_text_script_category() {
        if ( is_product_category( array( 'apparel', 'bong' ) ) ) {
            ?>
            <script>
                (function ($) {
                    $(document).ready(function () {
                        var newContainer = $('<div class="av-custom-shipping-container"><p>Free Shipping (USA) - Orders $35+<br><p><font size="6px">International Shipping Available - All Pieces Dab Compatible</font></p></div>');
                        $('#av_product_description .container').after(newContainer);
                    });
                }(jQuery));
            </script>
            <?php
        }
    }
    add_action('wp_footer', 'ava_custom_add_shipping_text_script_category', 99);
    
    

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: To purchase support #1489632

    Hey Gregory Beylerian,

    Please continue here: https://kriesi.at/support/topic/to-purchase-support/

    Best regards,
    Ismael

Viewing 30 posts - 151 through 180 (of 66,696 total)