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Viewing 30 posts - 151 through 180 (of 64,578 total)
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  • Hey H.O. GmbH,

    Thank you for the inquiry.

    1.) Unfortunately, it’s not possible to display the slider video on mobile devices using the Fullscreen Slider, which is why a fallback image option is added. If you really need this, you can try using the Layer Slider element.

    2.) We can’t reproduce the issue on our end. Would you mind providing a screenshot?

    Best regards,
    Ismael

    in reply to: Issue with alb_custom_layout and comments zone #1475048

    Hey Octopus4444,

    Thank you for the inquiry.

    The alb_custom_layout post type does not support comments by default. Adding this filter to the functions.php file might help:

    
    add_filter('avf_custom_layout_cpt_args', 'avf_custom_layout_cpt_args_mod');
    
    /**
     * Callback function to modify arguments of Custom Layout CPT.
     *
     * @param array $args Arguments for the custom post type.
     * @return array Modified arguments with comments support.
     */
    function avf_custom_layout_cpt_args_mod($args) {
        if (isset($args['supports']) && is_array($args['supports'])) {
            $args['supports'][] = 'comments';
        }
    
        return $args;
    }
    

    Best regards,
    Ismael

    in reply to: theme subtil color #1475047

    Hi,

    Thank you for the screenshot.

    You can adjust the color values of the Alternate Background Color and Main Content Font Color in the Enfold > General Styling > Main Content tab. Let us know if this works for you.

    Best regards,
    Ismael

    Hi,

    Thank you for the screenshot.

    Please provide the login details in the private field so that we can check the issue further. In the meantime, try to toggle or temporarily disable the Enfold > Performance > File Compression settings, then purge the cache. Let us know the result.

    Best regards,
    Ismael

    in reply to: Contact form colors #1475045

    Hey jccardaillac,

    Thank you for the inquiry.

    The site is not loading our end. To adjust the style of the contact form fields, please add this code in the Enfold > General Styling > Quick CSS field.

    #top .main_color .input-text, #top .main_color input[type='text'], #top .main_color input[type='input'], #top .main_color input[type='password'], #top .main_color input[type='email'], #top .main_color input[type='number'], #top .main_color input[type='url'], #top .main_color input[type='tel'], #top .main_color input[type='search'], #top .main_color textarea, #top .main_color select {
        border-color: #000000;
        color: #000000;
        font-family: inherit;
        background: #eeeeee;
    }

    Make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings to make sure that the changes take effect.

    Best regards,
    Ismael

    in reply to: Terms and Conditions button not clickable on checkout #1475044

    Hi,

    Thank you for the update.

    If the latest version does not appear on the dashboard, you may need to update it manually via FTP. The site is currently using a very outdated version of the theme, which is probably why the dashboard update is not available. Please upgrade to version 6.0.8. For more info, refer to the documentation: https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp.

    Best regards,
    Ismael

    in reply to: Blog – share buttons aren’t working #1475043

    Hi,

    Thank you for the update.

    You can use the Social Buttons element from the Content Elements tab of the Advance Layout Builder (ALB). Let us know of the result.

    Best regards,
    Ismael

    in reply to: Add line of text under Reviews on Products pages #1474920

    Hi,

    You can use this css code to adjust the product price:

    #top .price, #top .price span, #top del, #top ins {
    	display: inline;
    	text-decoration: none;
    	font-size: 30px;
    	line-height: 24px;
    	font-weight: 600;
    }

    If you have any further questions, we kindly ask that you open a new thread. As threads become longer in the forum, they can become harder to manage, tend to drift off-topic, and make it more difficult for users to search for solutions. Keeping threads focused on the original topic helps us track resolutions more effectively and allows users to more easily find answers to similar issues.

    Thank you!

    Best regards,
    Ismael

    in reply to: Add line of text under Reviews on Products pages #1474918

    Hi,

    We added this script to move the sales count under the ratings

    function ava_custom_script_move_product_sales_count()
    {
        ?>
        <script type="text/javascript">
            (function ($)
            {
                $(document).ready(function () {
                    var salesCount = $('.product-sales-count');
                    var productRating = $('.woocommerce-product-rating');
    
                    salesCount.insertAfter(productRating);
                });
            })(jQuery);
        </script>
        <?php
    }
    
    add_action('wp_footer', 'ava_custom_script_move_product_sales_count', 9999);
    
    

    And added this code in the Quick CSS field to adjust the style a bit.

    .product-sales-count {
    	font-size: 0.8em;
    	margin-top: 0;
    	top: -10px;
    	position: relative;
    }

    Best regards,
    Ismael

    in reply to: Background video in colour section has no sound? #1474917

    Hey Jak73,

    Thank you for the inquiry.

    The video is muted by default because browsers don’t allow videos to autoplay unless they are muted. Please check this article for more details: https://developer.chrome.com/blog/autoplay

    Chrome’s autoplay policies are simple:

    Muted autoplay is always allowed.
    Autoplay with sound is allowed if:
    The user has interacted with the domain (click, tap, etc.).
    On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
    The user has added the site to their home screen on mobile or installed the PWA on desktop.
    Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

    You may need to use the Video element if the video needs to include audio.

    Best regards,
    Ismael

    in reply to: Kontaktformular #1474916

    Hey dsignoWerbung,

    Thank you for the inquiry.

    If you need to use Gmail email addresses, you may need to install an SMTP plugin. Please refer to this documentation for more info on troubleshooting issues with the contact form: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Ismael

    in reply to: How do I place a photo next to text #1474915

    Hi,

    Would you mind providing a screenshot of where you need the button to be located? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Icon List Element is not working on mobile #1474914

    Hi,

    You’re welcome! Let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    Hi,

    Great! Glad to know that this has been resolved. Let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Add line of text under Reviews on Products pages #1474909

    Hi,

    If you want to add a custom text with random sales numbers, just edit the value of the sales_text_last_month custom field and then adjust the filter a bit.

    add_action('woocommerce_single_product_summary', 'av_show_product_sales', 6);
    
    function av_show_product_sales() {
        global $product;
    
        if (!($product instanceof WC_Product)) {
            return;
        }
    
        $custom_message = get_post_meta($product->get_id(), '_sales_text_last_month', true);
    
        if (!empty($custom_message)) {
            printf('<p class="product-sales-count">%s</p>', esc_html($custom_message));
        }
    }

    Again, you can refer to this documentation on how to add or update custom fields: https://woocommerce.com/document/custom-product-fields/

    Best regards,
    Ismael

    in reply to: Adding 3rd Party Cookies #1474908

    Hey SikoraEDV,

    Thank you for the inquiry.

    As stated in the Additional Cookies description, it may not be possible to remove all cookies using JavaScript or PHP due to browser security limitations. You may need to look for another privacy cookie extension or make sure to include the Google Analytics embed code in the Enfold > Google Services > Google Analytics Tracking Code field in order to use the default privacy toggle.

    Define additional custom cookies set by plugins. <strong>There are browser security limitations and it might not be possible to remove them using JavaScript or PHP</strong>. Cookies must be in the same domain and you need to specify the name and the path (case sensitive) that is shown in the developer tools of your browser. Please see Additional Custom Cookies on our documentation.

    Best regards,
    Ismael

    in reply to: Create Non-Active Buttons as Table Headers in Avia? #1474907

    Hey Lance,

    Thank you for the inquiry.

    You can add this css code to disable the button link:

    .avia-button.av-2nmrfk9-f45ab28a99455a17e7ddcfebab1a4eb3, .avia-button.av-39v4g2x-65032c069c1501baa53c8d144f184430, .avia-button.av-4i3e4bt-f26691724adb5204f0eda6e0ac5c4208 {
        pointer-events: none;
    }

    Let us know how it goes.

    Best regards,
    Ismael

    in reply to: Icon List Element is not working on mobile #1474905

    Hi,

    Thank you for the info.

    We added the code in the Quick CSS field and temporarily disabled the Performance > File Compression settings. Please make sure to clear the cache before checking the page.

    Best regards,
    Ismael

    Hey Tanja,

    Thank you for the inquiry.

    You may need to create a custom shortcode or install an additional plugin to achieve this. Unfortunately, implementing this level of customization would require significant time and modifications to the theme, which falls outside the scope of our support.

    If this functionality is essential for you, we recommend hiring a freelancer to assist with the customization. You can find professionals specializing in theme customization by visiting our customization page.

    If you have any other questions or need further assistance, please don’t hesitate to reach out.

    Best regards,
    Ismael

    in reply to: Language error after update to 6.0.8 #1474860

    Hey Reyking74,

    Sorry for the delay. Where can we check the issue? Please clone the site to a staging environment and provide the login details in the private field. Did you install any plugins recently?

    Best regards,
    Ismael

    in reply to: logo mobile without link #1474859

    Hey schweg33,

    Thank you for the inquiry.

    The logo is not clickable because the header is covering it. Please add this css code to adjust the width of the header container and move it to the right, away from the logo.

    @media only screen and (max-width: 767px) {
      /* Add your Mobile Styles here */
      .responsive #top #wrap_all .av-logo-container {
        padding: 0;
        width: 100px;
        margin: 0;
        position: absolute;
        right: 50px;
      }
    }

    Best regards,
    Ismael

    in reply to: Tag alignment on single post #1474858

    Hey AlpineWeb,

    Thank you for the inquiry.

    The site is currently on maintenance mode. Please provide the login details in the private field and provide a screenshot of the issue using platforms like Savvyify, Imgur or Dropbox.

    Best regards,
    Ismael

    in reply to: How to adjust blog ingress mark amount? #1474857

    Hey pikkuapuri,

    Thank you for the inquiry.

    Which blog layout is enabled? Please provide the link to the blog page so we can check it. You can try adding these filters to the functions.php file:

    function av_custom_excerpt_length($length) {
        return is_admin() ? $length : 20;
    }
    
    add_filter('excerpt_length', 'av_custom_excerpt_length');
    add_filter('avf_postgrid_excerpt_length', fn($length) => 60);
    

    Best regards,
    Ismael

    in reply to: Loading time Pagespeed Test #1474856

    Hey filmblau,

    Thank you for the inquiry.

    These are the recommendations by the insight tool:

    There are a number of WordPress plugins that can help you inline critical assets or defer less important resources. Beware that optimizations provided by these plugins may break features of your theme or plugins, so you will likely need to make code changes.
    WP Rocket
    Enable Remove Unused CSS and Load JavaScript deferred in ‘WP Rocket’ to address this recommendation. These features will respectively optimize the CSS and JavaScript files so that they don’t block the rendering of your page.

    Have you tried enabling the option in the WP Rocket plugin and installing a compression plugin such as Autoptimize? You can also enable the theme’s Enfold > Performance > File Compression settings and disable the compression option from the cache plugin. Let us know of the result.

    Best regards,
    Ismael

    in reply to: How do I place a photo next to text #1474855

    Hi,

    The button seems to be perfectly visible on our end. Please see the screenshot in the private field.

    Best regards,
    Ismael

    in reply to: Follow to Old Thread #1474854

    Hey ballindigital,

    Thank you for the inquiry.

    You may need to adjust the z-index of the #header_main element. Please add this css code:

    #header_main {
        z-index: 50;
    }

    Best regards,
    Ismael

    in reply to: H2 Not Staying the Right Size #1474853

    Hi,

    You need to edit all the Special Heading elements on the page and adjust the Styling > Font Sizes settings. Please refer to the screenshot in the private field.

    To learn more about the theme, please check the documentation: https://kriesi.at/documentation/enfold/intro-to-layout-builder/

    Best regards,
    Ismael

    in reply to: Probleme mit Portfolio Raster #1474852

    Hey Blatze,

    Thank you for the inquiry.

    The site is in maintenance mode, so we can’t access it and you might have forgotten to include the username in the private field. Please provide an admin account so we can check the issue.

    Best regards,
    Ismael

    in reply to: Get rid of this icon on mobile #1474815

    Hi,

    Thank you for the update.

    We’ve checked the site on an Android device, but we didn’t see the same icon (see private field).

    Is there a way I can use the inspect tool on mobile Android and see if it comes up in code?

    You can use USB debugging or inspect it using Android Studio. Please check the article below:

    // https://www.browserstack.com/guide/how-to-inspect-element-on-android

    Best regards,
    Ismael

    in reply to: Enfold theme causing critical error on site #1474814

    Hi,

    Great! Glad to know that this has been resolved. Let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

Viewing 30 posts - 151 through 180 (of 64,578 total)