Hi,

Thank you for the login info.

We re-added the ava_auto_resize script in the functions.php file and adjusted the ID value in the is_page function so that the script runs on the homepage. This seems to have resolved the issue with the masonry layout as shown in the screenshot below.

Please make sure to purge the cache before checking the page, or switch to incognito mode. Let us know the result.

Best regards,
Ismael

Hey Sven,

Thank you for the inquiry.

The issue seems to be due to the addition of the Revolution Slider, which impacts the LCP (Largest Contentful Paint) score. We recommend hiding the default Revolution Slider on mobile view and display a more minimal replacement, like a static image or text.

The same slider also appears to be causing forced reflows, which can significantly affect performance. Unfortunately, we don’t have access to the Revolution Slider scripts, so we won’t be able to help directly with fixing this.

The server is responding well but there is a redirect on the first request which adds latency. This might be coming from a CDN or server configuration. You may need to contact your hosting provider or check redirect rules to resolve it.

Let us know if you need more info.

Best regards,
Ismael

Hi,

Thank you for the info.

The page is inaccessible because the test account is not a member, even when logged in. Please provide a member account so we can check the issue properly.

Best regards,
Ismael

Hey limedrop,

Thank you for the inquiry.

Try to adjust the z-index of the cell containing the blue box.

.responsive #top #wrap_all .flex_cell.av-3rcobvm-8d18db703327afb5e34a99a6bcf02d44 {
    z-index: 999;
    position: relative;
    overflow: visible;
}

Best regards,
Ismael

Hi,

Thanks for the update.

Try to adjust the values in this css code:

.page-id-516 li#menu-item-508 .avia-menu-text::after, .page-id-536 li#menu-item-508 .avia-menu-text::after, .page-id-553 li#menu-item-508 .avia-menu-text::after, .page-id-555 li#menu-item-508 .avia-menu-text::after {
    top: 32px;
    height: 2px;
    min-width: 167px;
    left: -10px;
    bottom: -9px;
}

Best regards,
Ismael

Hi,

Thank you for the links.

We added this code to the Quick CSS field.

#top .woocommerce-order-details .order-again {
    display: none !important;
}

Best regards,
Ismael

Hi,

Great! Glad to know this has been resolved. Let us know if you have more questions. Have a nice day.

Best regards,
Ismael

Hi,

Thank you for the update.

What happens when you add this script in the functions.php file?

add_action('wp_footer', 'ava_auto_resize');
function ava_auto_resize() {
    if (!is_page(703)) {
        return;
    }
    ?>
    <script>
    (function($) {
        var resizeInterval = setInterval(function() {
            $(window).trigger('resize');
        }, 1500);

        $(window).on('load', function() {
            clearInterval(resizeInterval);
        });
    })(jQuery);
    </script>
    <?php
}

Please make sure to purge the cache before checking the page.

Best regards,
Ismael

Hi,

Glad we could be of help. Please let us know if you have more questions. Have a nice day.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

Unfortunately, videos in sliders or full-width sections are disabled on mobile devices by default, which is why a fallback image option is available. This fallback image will display on smaller screens in place of the video. If you really need to show the video on mobile view, try using the Layer Slider element. You can add a Video layer and set it as the background. Let us know the result.

Best regards,
Ismael

Hey philippe gigon,

Thank you for the inquiry.

Unfortunately, you can’t use the Themeforest username and purchase code to create a login account for the site. You’ll need to contact the previous site administrator or developer to request the site credentials. Let us know if you need more info.

Best regards,
Ismael

Hi,

Thank you for the update.

We may need to log in to view the order details. Please provide the login details in the private field so we can check further.

Best regards,
Ismael

Hey Diana,

Thank you for the inquiry.

We tried logging in, but the credentials above are incorrect. Please try adding this script to the functions.php file to adjust the scroll position on hash change.

add_action('wp_footer', function () {
    ?>
    <script>
      window.addEventListener('hashchange', function () {
        setTimeout(function () {
          const hash = window.location.hash;
          if (!hash) return;

          const target = document.querySelector(hash);
          if (!target) return;

          const elementPosition = target.getBoundingClientRect().top + window.pageYOffset;
          const offset = 100;

          window.scrollTo({
            top: elementPosition - offset,
            behavior: 'smooth'
          });
        }, 300);
      });
    </script>
    <?php
, 9999);

Best regards,
Ismael

Hi,

Did you add this css code somewhere? It limits the width of the submenu, which also affects the mobile menu.

ul.sub-menu {
    width: 270px !important;
}

Removing the css rule should make the element display properly.

Best regards,
Ismael

Hi,

Thank you for the update.

Looks like you have successfully removed the category from the sidebar filter. For the banner, you can duplicate the ava_custom_add_shipping_text_script function in your functions.php file and customize it for each category as needed.

function ava_custom_add_shipping_text_script_category() {
    if ( is_product_category( array( 'apparel', 'bong' ) ) ) {
        ?>
        <script>
            (function ($) {
                $(document).ready(function () {
                    var newContainer = $('<div class="av-custom-shipping-container"><p>Free Shipping (USA) - Orders $35+<br><p><font size="6px">International Shipping Available - All Pieces Dab Compatible</font></p></div>');
                    $('#av_product_description .container').after(newContainer);
                });
            }(jQuery));
        </script>
        <?php
    }
}
add_action('wp_footer', 'ava_custom_add_shipping_text_script_category', 99);

If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

Best regards,
Ismael