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Hey schoolnewspaper,
Thank you for the inquiry.
Where did you get the snippet for the background animation, and where in the page did you add it? We checked the first color section in the page but it only contains a text block.
Best regards,
IsmaelHi,
As of this moment, we still don’t know why the search in the site is not working properly and we are also having difficulty doing the tests because the site is a little slow. You may need to contact a freelance developer or a third party service to help identify the issue.
Best regards,
IsmaelHey socialmediacanada,
Thank you for the inquiry.
We were able to add the elements from the Plugin Additions panel in a page without issue. Please note that some of the elements in that panel can only be added in the single product page. (see private field)
Best regards,
IsmaelHi,
Thank you for the info.
Have you tried clearing the transients in the database? Does it display in the mainwp dashboard after manually checking for updates in the theme options? Unfortunately, we are not that familiar with the mainwp platform, so this will probably require additional assistance from the plugin developers.
You can use this plugin to clear the database transients.
// https://wordpress.org/plugins/transients-manager/
Look for the transient with your Envato username and the entry named “item_” followed by the item ID.
Best regards,
IsmaelJuly 31, 2020 at 6:20 am in reply to: Full Screen Slider – Original Image vs Resize Image 1500px #1234306Hey Marcos Q.,
Thank you for the inquiry.
We can set the slider’s Styling > Slideshow Image Size to “No Scaling” to display the original image instead of the thumbnail. We can also adjust the default quality of the thumbnails a bit to decrease their file size.
Please add this snippet in the functions.php file.
function av_return_100(){ return 80; } add_filter('jpeg_quality', 'av_return_100'); add_filter('wp_editor_set_quality', 'av_return_100');Default value is 100.
Best regards,
IsmaelHi,
Thank you for the update.
Aside from getting rid of the space between the shortcodes, we added this css code to remove the 50px space above the first column.
body .slide-entry-excerpt .column-top-margin { margin-top: 0; }Best regards,
IsmaelJuly 31, 2020 at 4:16 am in reply to: Cookies settings – the toggle for Google Analytics doesnt work #1234287Hi,
Thank you for the inquiry.
Have you tried to delete those cookies and refresh the page? They are probably old cookies which were added while you’re testing the privacy cookie options and they haven’t expired. On our end, the local storage is empty on initial load and we only see it get filled after accepting the cookies. Please check the screenshot below.
Best regards,
IsmaelHi,
Thank you for the info.
Did you change the login URL? For some reason, the login page redirect to “wordpress_02” page which doesn’t exists.
Best regards,
IsmaelHey Tilman,
Thank you for the inquiry.
This css code hides the container where the main and mobile menu are located.
#header_main > .container { display: none; }Please remove the css code, then toggle the Performance > File Compression settings. You may need to clear the browser cache as well.
Best regards,
IsmaelJuly 30, 2020 at 7:28 am in reply to: critical error on single portfolio pages after updates #1234089Hi,
Sorry for the delay. You need to replace this line:
if(avia_post_grid::$grid == 0) $query['post__not_in'] = array($id);.. with:
$query['post__not_in'] = array($id);We don’t need that condition or check in this case.
Best regards,
IsmaelJuly 30, 2020 at 7:19 am in reply to: Page https://kriesi.at/themes/enfold-app/ rending error in iPAD #1234087Hey shtzhang,
Thank you for the inquiry.
This is actually an issue with iOS devices and fixed background images.
iOS has an issue preventing background-attachment: fixed from being used with background-size: cover – see details
// https://caniuse.com/#feat=background-attachment
To fix the issue, we can reset the background attachment from fixed to scroll. Add this code in the Quick CSS field or the child theme’s style.css file.
@media only screen and (max-width: 1366px) { .avia-bg-style-fixed { background-attachment: scroll !important; } }Please don’t forget to toggle or disable the Performance > File Compression settings after adding the code.
Best regards,
IsmaelHi,
You need to apply the ID floating to the color section, not the column. Add a color section, apply the ID floating to it, then move the column containing the social links inside the color section.
Thank you for your patience.
Best regards,
IsmaelJuly 30, 2020 at 6:36 am in reply to: If "Default enfold product gallery" set, variation images not switching #1234083Hi,
Thank you for the update.
Unfortunately, the variation image switch is only available in the Woocommerce gallery because the markup of the default one is different. If you want to disable the zoom effect, you can add this snippet in the fucntions.php file.
remove_theme_support( 'wc-product-gallery-zoom' );You can also disable other functionality if necessary.
// https://createandcode.com/how-to-disable-zoom-lightbox-and-gallery-slider-on-woocommerce-product-pages/
Best regards,
IsmaelHi,
Thank you for the update.
We can see that the mobile menu is now working properly, but it looks like it’s using the older version of the mobile menu. Did you add modifications in the default menu or header previously? Does it work when you temporarily disable those modifications?
Best regards,
IsmaelHey studiono,
Thank you for the inquiry.
You can use Google Tag Manager/Analytics or Matomo to track certain events and actions in the site. Unfortunately, this is beyond the scope of support, so you will have to hire a freelance developer to implement the trackers for you.
// https://developers.google.com/tag-manager/quickstart
// https://matomo.org/docs/requirements/Best regards,
IsmaelHey shtzhang,
Thank you for the inquiry.
The theme will automatically enable the modal popup window or lightbox for video links. Just make sure that you’re using the correct format of the URL, or the video formats that the lightbox script recognized, and not the embed format of the URL. (see private field)
Also, please make sure that the Lightbox Modal Window in the Enfold > Theme Options panel is enabled.
Best regards,
IsmaelHey VJLoops-GT,
Thank you for the inquiry.
Are you referring to the following video? (see private field)
Looks like it’s how the video is actually created — with an overlap or duplicate effect in the top area.
Best regards,
IsmaelJuly 30, 2020 at 5:36 am in reply to: error with icon font manager cannot delete custom font #1234063Hi,
Thank you for the inquiry.
We might have to delete the font entry manually in the wp-content > uploads folder and from the database. Please provide the file server and database account in the private field so that we can access them.
IMPORTANT: Please don’t forget to create a backup of the site so that we can restore it in working condition in case something goes wrong.
Best regards,
IsmaelHi,
Sorry for the delay. We usually reply within 24-48 hours, but please expect some delay during weekends.
Now going to back to the issue, we already set the editor to Classic, so you don’t have to change it. We also drafted a page, added a few elements to it and managed to see those elements in the preview without issue. We are testing it on Firefox Windows 10. Please check the screenshot in the private field and take note of the URL showing that it’s a preview of the page.
On which browser are you testing this?
Best regards,
IsmaelHi,
Thank you for the update.
The default social icons are actually fonts and not images, so if you want to use actual images for the social icons, you may need to use a different plugin or use widgets to insert additional content in the header. Please check the documentation for more info.
// https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area
Or replace the social icon fonts with background images as suggested in the following thread.
// https://kriesi.at/support/topic/iconos-personalizados/#post-993528
If however you only need to change the color of the social icons, you can start with this css code.
#top .social_bookmarks_twitter a { color: skyblue; } #top .social_bookmarks_facebook a { color: blue; }Best regards,
IsmaelJuly 30, 2020 at 5:01 am in reply to: List of child pages automatically displaying in sidebar #1234053Hi,
Thank you for the inquiry.
Have you tried using the Navigation Menu widget in the Appearance > Widgets panel? You can create a custom menu in the Appearance > Menus panel and have it display on the sidebar or the certain pages using the Navigation Menu widget. And if you’re using the advance layout builder, you can use the Widget Area element and select the widget area containing the navigation.
Best regards,
IsmaelJuly 30, 2020 at 4:53 am in reply to: Overlapping sections/rows & slider text not aligned correctly on mobile. #1234052Hi,
Thank you for the clarification.
We can now see the issue on mobile view. To fix it, we can remove the top padding with css and use css media queries so that the style changes will only be applied on smaller screens.
Add this code in the Quick CSS field or the style.css file.
@media only screen and (max-width: 767px) { .html_header_transparency #top .avia-builder-el-0 .container, .html_header_transparency #top .avia-builder-el-0 .slideshow_caption { padding-top: 0; } }Please don’t forget to toggle the Performance > File Compression settings after adding the code.
Best regards,
IsmaelHey Glammy2020,
Thank you for the inquiry.
1.) You can use this css code to adjust the background color of the add to cart button.
#top .avia_cart_buttons { background-color: red; }2.) We can also use css to apply a minimum height to the product header in order to align the buttons.
#top .inner_product_header { height: 136px; }Best regards,
IsmaelHi,
You’re welcome! Glad it’s working. We’ll forward the thread to our channel for further considerations. Please don’t hesitate to open a new thread if you need anything else.
Best regards,
IsmaelJuly 30, 2020 at 4:32 am in reply to: Video background in color section when set to not loop reverts to first frame #1234045Hey!
@schoolnewspaper: We did a quick test on it previously and was not able to reproduce the issue, but not on Safari because the OP forgot to include that particular detail on his initial reply. Could you provide a link to the page containing the video so that we can test it further?I’ll add a note in the thread so that other moderators can check it on Safari.
Note: Requires Safari Test
Cheers!
IsmaelHi,
You may want to refrain from using the Post Content shortcode and instead include the shortcodes directly in the templates to avoid any unintended behavior.
Is there a better way to use the avia shortcodes?
As you may have noticed, builder elements are based on the shortcodes API, so you would have to treat them as you would other shortcodes.
// https://css-tricks.com/snippets/wordpress/shortcode-in-a-template/
Best regards,
IsmaelHey jomo5280,
Thank you for the inquiry.
Please check the following thread for a possible solution.
The modifications there will allow users to tab through the sub menu items or allow them to use the keyboard to access the hidden menu items.
Best regards,
IsmaelHi,
Thank you for the update.
This is actually an issue with the media element (mejs) player script. We can fix it by editing the mejs file directly but it’s not recommended. What we can do instead is add a custom audio toggle inside the slider as shown in the following thread.
// https://kriesi.at/support/topic/video-controls-dont-show-up-on-full-width-slider/#post-1232199
You have to add the script and the css code to create a custom-mute button inside the slider. Demo can be found here:
// https://webers-testseite.de/mute-unmute-video-slide/
Best regards,
IsmaelHey fcp,
Thank you for the inquiry.
You can wrap the changes for the additional information tab in the following function.
// https://developer.wordpress.org/reference/functions/wp_is_mobile/
Example:
if(wp_is_mobile()) { // do magic here }Best regards,
IsmaelHi!
Please continue on the following thread.
We’ll close this one for now. Thank you for your patience.
Best regards,
Ismael -
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