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Hey simplicityltd,
Thank you for the inquiry.
We don’t have the actual device to check this with but this is how we see the fallback image when checked it on a browser’s iPhone 11 emulation.
Screenshot: https://imgur.com/a/LyEAjrc
Could you provide a screencast of the issue so that we can see what’s actually going on when you start scrolling down the page?
Best regards,
IsmaelHey newmediologo,
Thank you for the inquiry.
Is it working correctly when a default theme is active? The quick edit option is a default WordPress feature and we didn’t add anything in the theme that should affect its functionality.
Best regards,
IsmaelHey Alan Oliver,
Thank you for the inquiry.
1.) The signup or subscribe element is only applicable to Mailchimp forms at the moment.
2.) This probably depends on the browser and the current style of the forum title. It may not show that the topic has been read if the default style has been modified. You may need to set a different style for the visited links.
// https://www.w3schools.com/cssref/sel_visited.asp
3.) Yes, you should be able to use membership plugins to control the visibility of the content or pages.
Best regards,
IsmaelHey rhae,
Thank you for the inquiry.
We tried to login to the site using the account above but it seems to be incorrect. Please check the info carefully. And please note that we don’t provide support for third party plugins as stated on our support policy but we’ll try to help as much as possible. You may need to contact the plugin developer for additional assistance.
Best regards,
IsmaelHi,
Thank you for the info.
I will have to retract my previous statement. It turned out that this is the default behavior of the Masonry element. It will return all posts or used all the available terms in the taxonomy when the selected terms or categories are empty or don’t contain any items. The reason we didn’t see the items previously is because of a jQuery error which is unrelated to this topic.
You should see this block of code in the enfold\config-templatebuilder\avia-shortcodes\av-helper-masonry.php file around line 967:
//check if any of the terms passed are valid. if not all existing terms are used $valid_terms = array(); foreach( $terms as $term ) { if( in_array( $term, $avialable_terms ) ) { $valid_terms[] = $term; } }This checks if the selected terms or categories are not empty but if none of them passed or none of of the selected categories contain any post, all categories are used. You may need to remove the Masonry element from the page temporarily until the required posts or items actually exist.
Best regards,
IsmaelHi,
Thank you for the info.
According to one of our developers, the issue might be server related but we are not sure yet. We may need to edit files in the theme in order to debug the issue properly.
@sylvia5113: You may need to create a new post and provide the login details in the private field there for security reasons. Information in the private field is also visible for OP.Best regards,
IsmaelHey MCK,
Thank you for the inquiry.
Yes, this should be possible. We can use the following filter to exclude the current post from the posts element.
function ava_exclude_current_post($query) { if (is_singular('post')) { $exclude = avia_get_the_ID(); $query->set( 'post__not_in', array($exclude) ); } } add_action('pre_get_posts', 'ava_exclude_current_post');Related thread: https://kriesi.at/support/topic/exclude-post-from-post-slider/#post-1232100
Best regards,
IsmaelHey Morticka,
Thank you for the inquiry.
Where did you add the css code previously? Looks like you haven’t installed a child theme, so you have to add the code in the Enfold > General Styling > Quick CSS field to retain it on update. And please make sure to toggle the Performance > File Compression settings after adding the code.
Best regards,
IsmaelHi,
Thank you for the update.
We are NOT able to reproduce the issue on Firefox Windows 10 — the page doesn’t scroll when we close the marker tooltip. Where are you testing it, or in which browser?
Best regards,
IsmaelHi,
Thank you for the inquiry.
The video doesn’t work or display automatically on page load because the required cookies are not available yet, so users have to accept the cookies first and refresh the page. If you want the video to play automatically without user consent, set the Privacy & Cookies > Cookie Handling > Default Cookie Behaviour to the first option.
Best regards,
IsmaelHey Magnus,
Thank you for the inquiry.
We can use this css code to adjust the position of the background and pull it towards the left so that the subject or person in the image is visible.
@media only screen and (max-width: 767px) { #av_product_description .av-parallax-inner { background-position: 100% 50% !important; } }Please add it in the Quick CSS field or the child theme’s style.css file.
Best regards,
IsmaelHey TT2495,
Thank you for the inquiry.
What probably impact CLS the most in the home page is the TOC widget because it is fully visible initially, then collapses on page load. Another thing is the thrv_ult_bar or the container that pops up when you scroll down the page. You may also want to consider disabling all animations if you really want to improve the CLS score.
Does the CLS score improve when you remove the table of contents widget?
Best regards,
IsmaelHey heartvsmind,
Thank you for the inquiry.
You may need to add this filter in the functions.php file to enable the comments on portfolio items.
add_filter('comments_open', function() { return true; }, 9999);Best regards,
IsmaelHi,
Thank you for the update.
Could you provide the info of the development version so that we can check the site properly? We will also need to access the file server so that we can edit the theme or the WordPress installation if necessary. Please post the WP and FTP details of the dev site in the private field.
Best regards,
IsmaelHi,
Sorry for the delay. We can use the $formID parameter in the filter to check for the ID of the current contact form and apply the appropriate tracker.
Example:
add_filter('avf_contact_form_submit_button_attr','avia_add_submit_attributes_to_cf', 10, 3); function avia_add_submit_attributes_to_cf($att, $formID, $form_params){ if($formID == 1) { $att = "onclick=\"_gaq.push(['_trackEvent','Contact Form Send','Click/Touch','Footer']);""; } if($formID == 2) { $att = "onclick=\"_gaq.push(['_trackEvent','Another Event','Click/Touch','Footer']);""; } return $att; }We can also use switch instead of the if statement: https://www.w3schools.com/php/php_switch.asp
switch ($formID) { case 1: code to be executed if $formID=1; break; case 2: code to be executed if $formID=2; break; case 3: code to be executed if $formID=3; break; ... default: code to be executed if n is different from all labels; }Unfortunately, adding Google trackers or implementing advanced analytics across the site is out of the scope of support, so you may need to hire a freelance developer or contact our partner Codeable.
// https://kriesi.at/contact/customization
Best regards,
IsmaelHi,
Thanks for helping out @Guenni007. Yes, css flexbox should be very helpful in this case.
Best regards,
IsmaelHi,
The current srcset implementation is based on the default scrset feature from WordPress, which is only applicable on image tags, so it’s not going to work on background images. It’s possible, but it may NOT be added in the theme anytime soon.
Thank you for your patience.
Best regards,
IsmaelHi,
Yes, that’s the expected behavior but we are not saying that you shouldn’t use the element, just avoid placing it in the middle or at the very bottom of the page. It should be at the very top or the only element in the page if you don’t want to add extra modification or script. If you really need the element to be paginated but it’s not located at the top of the page, then you have to do the modifications that we suggested previously.
If the element is already inside a section with a unique ID, then all you need to do is modify the script or this line..
jQuery(this).attr("href", theLink + "#home-blog");.. and replace #home-blog with the actual section ID.
jQuery(this).attr("href", theLink + "#latest-news");The script will append the anchor to the pagination links so that when clicked, instead of going back to the top, it will directly go to the section containing the posts.
Best regards,
IsmaelHi,
Thank you for the info. We will forward this thread to our channel for further considerations, and maybe provide more info about the theme updater in case we missed anything else. For now, you will have to do the update check manually if necessary.
Best regards,
IsmaelHi,
Thank you for the info.
The preview is working properly on our end. We even created a page previously and you did agree that the preview in that page works, same as on every other page, but then you informed us rather repeatedly that the issue is only happening on a specific page. However, when we checked that specific page, the preview worked fine (screenshot below) but we noticed that the top part of the page is not editable. Unfortunately, we are not sure why it’s not editable or why it’s not possible to drag any elements to it.
Have you tried testing the page on another browser? It’s possible that the content of that particular page is corrupted, so another solution since the preview is working on the rest of the site is to create a new page, copy the content of the corrupted page or recreate it from scratch.
Screenshot: https://imgur.com/ebyKvhT
In the screenshot above, you will see that we added a text block above the title and a blog posts element below.
We’ll forward the thread to our channel.
Best regards,
IsmaelHi,
Thank you for the clarification.
Those fields will not be included in the autoresponse if that’s what you’re worried about. Did you fill out the contact form’s Content > Backend > Autoresponder fields?
Best regards,
IsmaelHi,
Thank you for the update.
The Video element by default doesn’t have a full width option and users have to play it manually on mobile view. You may have to consider using the fallback image option instead, then add a link or button which opens the video externally or in a modal popup window on mobile view.
Best regards,
IsmaelHi,
Thank you for the info. We’ll check that and will probably insert additional condition around it if necessary.
Best regards,
IsmaelHi,
Let us know if you have further inquiries about the templates. We’ll keep the thread open.
Thank you for your patience.
Best regards,
IsmaelHi,
Thank you for the info.
Let us know if the plugin developers need any additional info about the theme. We’ll keep the thread open for further updates.
Best regards,
IsmaelHi,
Did you disable the Performance > File Compression settings after adding the css code? You might have to ask the plugin author for additional assistance as suggested previously because the required modifications to make the modal popup container adjusts with the header or vice versa is beyond the scope of support.
Best regards,
IsmaelHi,
Also how do I vertically align the content in the left column?
Previously, you wanted the left content to be aligned with the right. Which one do you actually prefer? You can use this css code if you want the content of the right column to be vertically centered.
.slide-entry-excerpt { display: flex; flex-direction: row; align-items: center; }Best regards,
IsmaelHey Aurora,
Thank you for the inquiry.
Is there a membership plugin installed in the site? What happens when you disable the plugin? Make sure that the account has the capability to update a plugin or install one.
Best regards,
IsmaelHey sky19er,
Thank you for the inquiry.
This should be possible but you may need to directly edit the themes\enfold\config-templatebuilder\avia-shortcodes\events_upcoming\events_upcoming.php file in order to insert the excerpt and read more link in the shortcode. The html can be found starting from line 287 of the said file.
Best regards,
IsmaelHi,
Thank you for the update.
We can reproduce the issue on your installation, but we are not yet sure what’s causing it. Please try to edit the enfold\js\avia-snippet-cookieconsent.js file, look for this code around line 142..
location.reload(true);.., then replace it with..
setTimeout(function () { location.reload(true); }, 10);After doing the modification, please toggle the Performance > File Compression settings, then test the privacy options again. You may need to delete the cookies from the browser’s local storage.
Best regards,
Ismael
