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Viewing 30 posts - 17,341 through 17,370 (of 67,463 total)
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  • in reply to: Hotspots not working properly #1244553

    Hi,

    Looks like the hotspot element is working properly now — the tooltip shows up when hovering. However, you may need to increase the size of the image or create more space for it to accommodate that number of hotspots.

    Best regards,
    Ismael

    in reply to: Recaptcha not working on zorbas.dk and se! [URGENT] #1244550

    Hi,

    Thank you for the update. The account seems to be restricted to a blank folder. The folder contains the .ftpquota file but nothing else. Please check the FTP account restriction, or make sure that it has permission to access the root directory of the WordPress installation.

    Best regards,
    Ismael

    in reply to: Video in enfold-health-coach/ theme #1244538

    Hi,

    We don’t really know what ‘product operative practice’ is. Could you explain it a bit? If all you need is to add or embed a video to a page or a product item, in case you’re using a shop plugin such as Woocommerce, then it is certainly possible with the theme.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Timeline broken title #1244536

    Hi,

    Thank you for the update.

    Did you apply a 100px right padding to the 1/2 column element containing the timeline? This specific style will be in effect in any device or in any screen size, so we have to add the css code above to adjust the style on smaller screens. Also, we might need to apply a custom css class or id to the column so that we could adjust its style or layout properly.

    // https://kriesi.at/documentation/enfold/add-custom-css/

    Best regards,
    Ismael

    Hi!

    Thank you for the update.

    The screenshot shows the default security question, not the recaptcha. Did you set the contact form’s security settings to display the security questions? How do you check if v3 is working or executes in the background? Your second post seems to contradict your original inquiry.

    The badge doesn’t display when v3 is activated because it is hidden with css. And please note that the theme’s recaptcha option will only work in the default contact form, not in any form from external plugins. So in order to test it properly, you have disable recaptcha scripts or options from third party plugins.

    Where did you add the contact form? Please provide a link so that we can check it. If possible, please disable the recaptcha option from third party plugins temporarily.

    Best regards,
    Ismael

    in reply to: Homepage color section backgrounds not correct on iPad #1244301

    Hi,

    Sorry for the delay. The css code above will only work if parallax is enabled, but looks like that the parallax effect for the color sections have been disabled.

    To make it work for non-parallax background, we disabled the Performance > File Compression settings temporarily and adjusted the code in the Quick CSS field.

    @media only screen and (max-width: 1366px) {
      .avia-bg-style-fixed, .av-parallax {
        background-size: cover !important;
        background-attachment: scroll !important;
        height: 100% !important;
      }
    }

    Please make sure to remove the browser cache prior to checking the page again on iPad.

    Best regards,
    Ismael

    Hey tomcusters,

    Thank you for the inquiry.

    Yes, it’s possible to use different email address for each contact form and it is also possible to use multiple email address in a single contact form by separating each address with comma.

    Example:

     (Email address hidden if logged out) ,  (Email address hidden if logged out)  
    

    Best regards,
    Ismael

    in reply to: Bugged tag #1244294

    Hi,

    Thank you for the update.

    This is not a bug. The theme automatically adds or converts the “div” tag to “main” if the section is the very first element in the page. This can be found in the enfold\config-templatebuilder\avia-shortcodes\section.php around line 1334:

    			//this applies only for sections. other fullwidth elements dont need the container for centering
    	        if( $open_structure )
    	        {
    	        	if( ! empty( $main_container ) )
    	        	{
    					$markup = 'main ' . avia_markup_helper( array( 'context' => 'content', 'echo' => false, 'custom_markup' => $custom_markup ) );
    					$avia_section_markup = 'main';
    				}
    				else
    				{
    					$markup = 'div';
    				}
    
    		        // more code here
    	        }
    

    Another main tag exists in the header.php file which is the outer or the main wrapper.

    Best regards,
    Ismael

    Hi,

    @Jay: The theme by default sets the jpeg_quality to 100%, so we don’t need to use that filter or add it again. Please remove the filter from the functions.php file if it was added previously. And we could also use the new filters avf_jpeg_quality and the avf_wp_editor_set_quality to adjust the default quality when necessary.

    Example:

    add_filter('avf_wp_editor_set_quality', function( $default, $quality, $mime_type) {
         return 80;
    }, 999, 3);
    
    add_filter('avf_jpeg_quality', function( $default, $quality, $context ) {
         return 80;
    }, 999, 3);
    

    Best regards,
    Ismael

    in reply to: Timeline Sample #1244286

    Hey Daniel,

    Thank you for the inquiry.

    A demo of the Timeline element can be found in the Elegant Portfolio demo. Please check the link below.

    // https://kriesi.at/themes/enfold-elegant-portfolio/about/

    Best regards,
    Ismael

    in reply to: Help linking button to dynamic link – buddypress profile #1244283

    Hi,

    Sorry for the delay. Yes, we should be able to apply the same button style to the anchor or link tag. Just add a unique id or class attribute to the link so that we can target it or add an external css style.

    $myprofileurl = '<a class="custom-visit-button" href="'. home_url() . '/community/' . $current_user->user_login . '">Visit now</a>';
    

    We can start with this css code.

    .custom-visit-button {
      background-color: red;
      color: white;
      border-radius: 3px;
      padding: 10px;
      font-size: 12px;
      text-decoration: none;
      display: inline-block;
      border-bottom-style: solid;
      border-bottom-width: 1px;
      margin: 3px 0;
      line-height: 1.2em;
      position: relative;
      font-weight: normal;
      text-align: center;
      padding: 15px 30px 13px;
      font-size: 13px;
      min-width: 139px;
      max-width: 100%;
    }

    Best regards,
    Ismael

    in reply to: Inconsistent Image Hover Overlay Behavior #1244281

    Hi,

    Yes, that’s right. The image overlay will only get added when the height of the image is more than 100px. The script is located in the js > avia.js file around line 598.

    if(outerH > 100)
    					{
    
    						if(!overlay.length)
    						{
    							overlay = $("<span class='image-overlay "+span_class+"'><span class='image-overlay-inside'></span></span>").appendTo(link);
    
    						}
    

    Best regards,
    Ismael

    in reply to: Latest event not showing when using "upcoming events" #1244278

    Hi,

    Sorry for the late response. The upcoming event widget will only display the nearest event but it won’t display recurring or repeated events. This is possible, but will require modifications that are beyond the scope of support. You may need to hire a freelance developer or contact agencies such as Codeable to modify the current element or create another.

    Best regards,
    Ismael

    Hi,

    Yes, using the dequeue or deregister function should disable the scripts and stylesheets if necessary. Have you tried adjusting the Performance > Disabling of template builder elements settings as suggested above?

    Best regards,
    Ismael

    in reply to: Column link: Youtube lightbox not working #1244178

    Hi,

    Thank you for the update.

    Using this css code works on our end. This causes the screen-reader container or the div with the link to cover the column area, so when clicked it opens a lightbox. Another solution is to apply the link directly to an image, button or text.

    Best regards,
    Ismael

    Hi,

    Glad it worked. Try to add a margin above the order_review container to keep it from overlapping with the heading.

    #order_review {
    	position: absolute;
    	top: 11.5%;
    	right: 0;
    	margin-top: 20px;
    }
    

    Best regards,
    Ismael

    in reply to: Layer Slider Sliders are not showing in String Translation #1244173

    Hi,

    Thank you for the update.

    We created a new slider (see private field), added a text layer and this text shows up in the translation editor. Please search for the “Translate this text in the translation editor ASDFGGGG” text in the string translation editor.

    Did you create the sliders before installing the string translation plugin or WPML? Please note that old strings or text that were added prior to installing the extension or the plugin will not be included in the string translation editor. You may need to recreate the sliders from scratch.

    Best regards,
    Ismael

    in reply to: Header help please #1244164

    Hi,

    Thank you for the update.

    The header layout was broken because the anchor or link tag in the phone field was not closed properly. We closed the tag and set the header size settings to large instead of slim. We also adjusted the css code in the Quick CSS field, and added this code to remove the default menu container.

    #header_main_alternate {
    	display: none;
    }

    Best regards,
    Ismael

    in reply to: Invisible recapcha #1244160

    Hi!

    Thank you for the inquiry.

    Currently, the v3 option has to be enabled manually in the contact form’s security settings in order for it to work automatically in the background. And if I am not mistaken, the recaptcha badge doesn’t display because it is force out of view using css.

    Cheers!
    Ismael

    Hi aribann!

    Thank you for the inquiry.

    The v3 script should not work if it’s not enabled in the contact form’s security settings. In the enfold\config-templatebuilder\avia-shortcodes\contact\contact.php file, you should see the following condition which checks if only the default captcha is activated or the other, and if it is set to not display any spam protection, it will not create the spam protection element or field.

    $google = in_array( $captcha, array( 'recaptcha_v2', 'recaptcha_v3' ) );
    			if( 'active' == $captcha || ( $google && Avia_Google_reCAPTCHA()->is_loading_prohibited() ) )
    			{
    				// show default captcha
    			}
    			else if( $google )
    			{	
    				// enable recaptcha
    			}
    

    Please make sure that the site contains the latest version of the theme, v4.7.6.3.

    Regards,
    Ismael

    in reply to: Icons in tab section do not fully display or load on mobile #1244148

    Hi,

    Thank you for the screenshot.

    We were actually checking the icons in the tab section title, not the content. To make the icons visible or to disable its animation on mobile view, we added this code in the Quick CSS field.

    @media only screen and (max-width: 1024px) {
        #top .av_font_icon {
    	animation: none;
    	opacity: 1;
    	-webkit-transform: scale(1);
    	-ms-transform: scale(1);
    	transform: scale(1);
        }
    }
    

    Please make sure to purge the cache before checking the page.

    Best regards,
    Ismael

    in reply to: Mega menu display issues #1244146

    Hi,

    Thank you for the update.

    We disabled the cache and compression plugin temporarily, and turned off the theme’s Performance > File compression to regenerate the scripts. We also adjusted a few invalid css code in the General Styling field.

    The mega menu container is now 800px in width and contains 400px columns.

    Best regards,
    Ismael

    in reply to: Issues after updating to Enfold 4.7.6.3 #1244140

    Hi,

    Thank you for the update.

    Looks like you’ve removed the whole line, which is why the front title is no longer displaying. We revert the code back and removed the esc_html function.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Would you mind providing links to the site or the pages containing the blog and galleries? Please post the details in the private field so that we can check the current site layout and settings.

    Best regards,
    Ismael

    in reply to: Fluent scroll of Fullwidth Easy Slider #1243935

    Hi,

    I’ve set it to 4, because I don’t want to images to go by too slow.

    Setting it to 1 should make the slider rotate faster which might make it more seamless. 1 means 1 second.

    If you’d like to make it even faster, edit the themes\enfold\config-templatebuilder\avia-shortcodes\slideshow\slideshow.js and look for the _startSlideshow function around line 998:

    		//start autorotation
    		_startSlideshow: function()
    		{
    			var self = this;
    
    			this.isPlaying = true;
    
    			this.slideshow = new this._timer( function()
    			{
    				self._navigate( 'next' );
    
    				if ( self.options.autoplay )
    				{
    					self._startSlideshow();
    				}
    
    			}, (this.options.interval * 1000));
    		},
    

    Adjust the interval value manually to 100ms in this line..

    (this.options.interval * 1000)
    

    Replace it with:

    100
    

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Do you see any tabs containing additional info about the error, and is it happening on a specific page? You might want to disallow the crawlers from indexing the theme files by adding a rule in the robot.txt file.

    // https://kriesi.at/support/topic/errors-showing-in-google-search-console/#post-1005349

    Best regards,
    Ismael

    in reply to: Problem with anchor links #1243924

    Hi,

    Could you provide a screenshot of the anchor link? We don’t see it on Chrome. Please check the screenshot below.

    Screenshot: https://imgur.com/oicAILX

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    Unfortunately, this account still doesn’t work. We’ve tried every settings available but it doesn’t go through — login account is invalid. Please check the screenshot below.

    Screenshot: https://imgur.com/CzEsDTQ

    Best regards,
    Ismael

    in reply to: Icon List Items: Header Tags not rendered in output and TOC #1243903

    Hi,

    We still can’t figure out why it’s not working in your installation. Please download a new copy of the theme from your account and try to upload it to the site again. And please post the FTP account in the private field so that we can debug the issue further or edit the files when necessary.

    Best regards,
    Ismael

    Hi,


    @PearlSmile
    : Sorry for the delay. In the new test page above, did you add any elements or content other than the text block? Please post the login details in the private field so that we could access the dashboard and test the translations. Thank you for your patience.


    @jaciekeeley
    : Thank you for the detailed inquiry. Is it working properly when you’re using the default string translations? Please open a new thread and post the site details in the private field so that we can check the site.

    These documentations might help.

    // https://wpml.org/documentation/theme-compatibility/enfold/#translating-pages
    // https://kriesi.at/documentation/enfold/translation/#how-to-translate-pages-built-with-enfold-using-wpml

    Best regards,
    Ismael

Viewing 30 posts - 17,341 through 17,370 (of 67,463 total)