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Viewing 30 posts - 17,071 through 17,100 (of 67,460 total)
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  • in reply to: Event Tracking with Google Analytics — not working #1251149

    Hey jaimemerz,

    Thank you for the inquiry.

    We are getting this error in the console whenever we visit the page.

    Uncaught ReferenceError: gtag is not defined
        <anonymous> https://site.com/ga-test/:109
    
    

    The error is from this inline script.

    <script>
    gtag('event', 'mainnavclick', {
      'event_category' : 'signup',
    });
    </script>
    

    Do you intend for the link to redirect to a different page? If not, you may also need to use the e.preventDefault function so that the link does not actually open the assigned link.

    // https://www.w3schools.com/jsref/event_preventdefault.asp

    Best regards,
    Ismael

    in reply to: Facebook share #1251147

    Hey ggoulet,

    Thank you for the inquiry.

    This option is not available out of the box, so it will require certain modifications in the theme. Unfortunately, these changes are beyond the scope of support. You may need to look for a different social sharing plugin, or hire a freelance developer to modify the default social sharing section.

    Best regards,
    Ismael

    in reply to: change img logo on scrolling with no transparent header #1251142

    Hi,

    Sorry for the late reply. Looks like you already managed to change the logo on scroll exactly as you have requested previously.

    Please do not hesitate to let us know if you need anything else.

    Best regards,
    Ismael

    in reply to: WooCommerce Product page configuration #1251139

    Hey Dave,

    Thank you for the inquiry.

    This is possible but it will require a lot of modifications that are beyond the scope of support. The theme modifies the product templates by adjusting the product template hooks in the config-woocommerce > config.php file. Please hire a freelance developer or contact our partner, Codeable.

    Best regards,
    Ismael

    in reply to: Sidebar main menu #1251128

    Hey MPPcreative,

    Sorry for the delay. The following css code causes the sidebar to always stick regardless of the selected header settings in the theme options.

    .html_header_sidebar #top #header {
    	position: fixed !important;
    	width: 300px;
    	position: absolute;
    	min-height: 100%;
    	border-bottom: none;
    }

    Is the css intended for mobile view? If it is, then you have to wrap it inside a css media query.

    @media only screen and (max-width: 767px) {
      /* Add your Mobile Styles here */
    
    }
    

    Best regards,
    Ismael

    in reply to: Video in color section goes off screen #1251121

    Hey Dave,

    Thank you for the inquiry.

    unfortunately the video is not playing or playing with sound.

    This is because of the browsers’ autoplay policy. Autoplay is only allowed when the video is muted, or when the active visitor previously played the video and play it with sound or when the users’ Media Engagement Index threshold has been crossed. Please check the link below for more info about the policy.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Best regards,
    Ismael

    in reply to: Add horizontal fix menu for a e-shop #1251120

    Hi,

    Thank you for the inquiry.

    That option is not available by default but we could use the Fullwidth Submenu element to display a supporting horizontal menu in a particular page. Have you tried that?

    Best regards,
    Ismael

    in reply to: How to change Shop breadcrumb #1251118

    Hi,

    Sorry for the delay. Would you like to remove the sidebar in the base shop page page? The default or base shop page is considered as an archive page, so we have to adjust the Enfold > Sidebar Settings > Sidebar on Archive Pages to not display the sidebar (no sidebar).

    Best regards,
    Ismael

    in reply to: Changes to CSS #1251116

    Hi,

    Sorry for the delay. We added all the latest css modifications in the Quick CSS field.

    .topKontakt a {
    	width: 215px;
    	border-bottom: 0;
    	padding-bottom: 14px;
    	display: block !important;
    }
    
    .av-main-nav > li {
    	line-height: 55px;
    	width: 162px;
    }
    
    .responsive #top #header #header_main .inner-container .main_menu {
    	flex-basis: auto !important;
    }
    

    This code adjusts the icons in the header and the main menu. Please check the screenshot below.

    Screenshot: https://imgur.com/a/3VzajmB

    Best regards,
    Ismael

    in reply to: AV TAB SECTION Problem with cyrillic letters only #1251113

    Hi,

    Thank you for the inquiry

    In the latest version, the theme should convert unique characters to a valid href or link so that the tab section could still navigate to the next or previous section even when the title is non latin. Please try to update the theme to the latest version 4.7.6.4 and toggle or temporarily disable the Performance > File Compression settings.

    Best regards,
    Ismael

    Hey Bernd,

    Thank you for the inquiry.

    This is possible but we have to modify the themes\enfold\js\avia.js file and adjust this code around line 90:

    container = clicked.parents('.container_wrap:eq(0)').nextAll('.container_wrap:eq(0)');
    

    We could change eq value in the nextAll function from 0 to 1 so that it assigns the section after the hidden one as the container.

    container = clicked.parents('.container_wrap:eq(0)').nextAll('.container_wrap:eq(1)');
    

    Unfortunately, this will only work on desktop view.

    Best regards,
    Ismael

    in reply to: Load more button not working properly #1251102

    Hi,

    Thank you for following up.

    We added this css in the Quick CSS field to adjust the position of the loading icon, and prevent the page from shaking while the additional posts are loading.

    .avia_loading_icon {
        position: fixed;
        width: 100%;
        height: 100%;
        z-index: 9999;
        top: 0;
    }
    
    .av-siteloader {
    	top: 50%;
    	transform: translateY(-50%);
    }
    

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    This setting only works on a desktop.

    Yes, that is true. The Parallax effect is intentionally disabled on mobile devices and iOS devices have issues displaying Fixed background when the Background Repeat is set to Stretch to Fit. You may need to set the Background Repeat settings to Scale to Fit to make the fixed effect work on iOS devices.

    // https://caniuse.com/background-attachment

    Chrome has an issue that occurs when using the will-change property on a selector which also has background-attachment: fixed defined. It causes the image to get cut off and gain whitespace around it.
    iOS has an issue preventing background-attachment: fixed from being used with background-size: cover – see details

    Best regards,
    Ismael

    in reply to: Enfold masonry media description #1250840

    Hey Rémi,

    Thank you for the inquiry.

    Yes, this should be possible but we have to modify the enfold\config-templatebuilder\avia-shortcodes\av-helper-masonry.php file. The image caption is added around line 516.

    $items .=	"<div class='av-masonry-entry-content entry-content' {$markup}>{$content}</div>";
    

    We could add the description below it.

    $items .=	"<div class='av-masonry-entry-description' {$markup}>{$loop_content}</div>";
    

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We need to modify the enfold\config-templatebuilder\avia-shortcodes\postslider\postslider.php file, and add the code around line 898 where the time info is located.

    $meta .= "<time class='slide-meta-time updated' $markup>" . get_the_time( get_option( 'date_format' ), $the_id ) . '</time>';
    

    Below that code, we could add the custom shortcode for the category.

    $meta .= '<span class="slide-meta-categories">'.do_shortcode("[sc_post_category]").'</span>';
    

    Best regards,
    Ismael

    in reply to: Vimeo embed vs Enfold Video element #1250829

    Hi,

    The video element works when use the sample vimeo URL, so there is something different with the current video that you are using.

    Could you provide a screenshot of the video settings in the Vimeo panel? Did you allow the video to be embedded on external sites?

    // https://vimeo.com/blog/post/how-to-embed-your-gorgeous-videos-across-the-nets/

    Best regards,
    Ismael

    in reply to: Portfolio/Masonry grid reverse next/previous #1250828

    Hi,

    Thank you for the inquiry.

    What happens when you set the same_category parameter to false, or this line.

    $settings['same_category'] = true;
    

    Please try to set it to false.

    Best regards,
    Ismael

    in reply to: Change Woocommerce product sidebar to right side #1250824

    Hi,

    Sorry for the delay. We managed to get into the file server but we are not sure which folder contains the site. We did not find a folder named “mauibedstores”, only “mauidoors”, but we are not sure if this is the same site. Could you point us to the correct directory or site path?

    Best regards,
    Ismael

    Hi,

    Thank you for the update

    Have you tried setting the Enfold > Performance > Disabling of template builder elements to the second option? With this option enabled, the theme will only load scripts and stylesheets for elements that are actually visible in the page.

    Best regards,
    Ismael

    in reply to: HELP PLEASE: Enfold Blog Posts pagination issue #1250819

    Hi,

    @mbesh: What do you mean by “simply put the posts in a slider”? Are you referring to the post slider element?

    The modification or script that we provided in the previous thread will apply an anchor to the pagination links so users will automatically get redirected to the actual section where the blog posts element is. This is only needed when the posts element is not added at the very top of the page or if it is located somewhere in the middle or at the very bottom of the page. With the script, users will not have to scroll manually again to the posts section because of the added anchor in the pagination links.

    Best regards,
    Ismael

    in reply to: Editing base.css for Lightbox video #1250817

    Hi,

    Thank you for the info.

    That is not how we see the section or video preview on our end. Please check the Firefox screenshot below.

    Screenshot: https://imgur.com/LJVHLX7

    Which browser are you using, or where are you testing the site?

    Best regards,
    Ismael

    in reply to: Enfold isn´t blocking cookies #1250811

    Hi!

    Thank you for the update.

    The field is not really intended for embedding Facebook Pixel code, but in your case it should work. However, please note that the pixel code will also be disabled if the user chose not to accept Google Analytics tracking.

    Cheers!
    Ismael

    Hi,


    @isee
    : Thank you for sharing the code. This will surely help a lot of users.

    Best regards,
    Ismael

    in reply to: social links #1250786

    Hey MPPcreative,

    Thank you for the inquiry.

    The pseudo element that contains the other social icons are missing for unknown reason. Have you tried disabling the plugins temporarily?

    Did you modify any of the theme files?

    For the phone icon, we could utilize one of the social icons that you are not planning to use (the VK icon for example) and change its default icon to a phone icon using the avf_default_icons filter in the functions.php file.

    Usage examples:

    // https://kriesi.at/support/topic/fontello-icons-not-working/#post-1193152
    // https://kriesi.at/support/topic/click-to-chat/#post-1193437
    // https://kriesi.at/support/topic/enfold-add-multiple-social-profile-icons/

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Avia Cookie Consent: Are Hotjar Cookies really disabled? #1250780

    Hey sarawh,

    Thank you for the inquiry.

    The theme should be removing the custom cookie from the local storage when the custom privacy cookie toggle is disabled, or when the user chose not to accept the custom cookie, but based on the screenshots above, it is not working as expected.

    Have you tried disabling the plugins temporarily just to rule out incompatibility issues?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Did you manage to adjust the site address? Looks like the site now redirects properly to the correct URL. Please let us know if you need further assistance.

    Best regards,
    Ismael

    in reply to: Remove Link on Image When Viewed in Lightbox View #1250775

    Hey NicomIT,

    Thank you for the inquiry.

    We could disable the link of the Image element in its Advanced > Image Link Settings toggle, and set the Image Link? settings to the very first option (No Link).

    Best regards,
    Ismael

    in reply to: slideshow image from top #1250771

    Hi,

    Is there a way to modify the opacity of the backgrund image in layer slider?

    There seems to be no option for it for the default background, but you could add a new image layer and manually adjust its opacity. You could also upload a background image that is already transparent.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: WooCommerce Cart and Checkout Borders #1250764

    Hey candlestickpod,

    Thank you for the inquiry.

    What is the site URL, or where can we see the site? We need to inspect to the cart page directly in order to provide the necessary adjustments. Please post the details in the private field.

    Best regards,
    Ismael

    in reply to: Issues Moving Enfold to new URL or Directory #1250760

    Hi,

    I’ve also discovered that the export/import settings feature does NOT work. I went back to my first server location and I exporting my settings. Then chose RESET ALL OPTIONS.

    @milkrow: You should not reset all options after the import/export because this will erase all the imported settings and reset the theme options back to default. After importing the options, the theme will automatically save the changes, so you do not have to do anything else.

    Are the theme options still available in the old site? Please note that the theme options are saved in the database, so it is possible to bring back the theme options using a database backup or a restore point.

    Best regards,
    Ismael

Viewing 30 posts - 17,071 through 17,100 (of 67,460 total)