Forum Replies Created

Viewing 30 posts - 16,081 through 16,110 (of 66,152 total)
  • Author
    Posts
  • Hi,

    This css code should remove the padding around the toggle graphic and vertically align the title.

    .toggler {
    	max-height: 44px !important;
    	height: 44px !important;
    }
    
    .toggler::before {
        float: left;
    }
    
    .av-accordion-bg-multi .av_toggle_section .toggler {
    	padding: 0 !important;
    }

    Best regards,
    Ismael

    in reply to: Open image in light-box, with high resolution #1243080

    Hey Jak73,

    Thank you for the inquiry.

    The lightbox script automatically uses the Large thumbnail for the preview, so you have to increase its size in order to get a sharper image. The size of the thumbnail can be increased in the Settings > Media panel, then use this plugin to regenerate the thumbnails.

    // https://wordpress.org/plugins/regenerate-thumbnails/

    Best regards,
    Ismael

    in reply to: Icons in tab section do not fully display or load on mobile #1242883

    Hi,

    Sorry for the delay. We checked the site on a mobile device emulation, but we couldn’t reproduce the issue. Would you mind providing a screenshot of the missing icons?

    Best regards,
    Ismael

    in reply to: Locked Out After Restore #1242881

    Hi,

    Thank you for the update.

    Where can we see the issue? Are you using a domain email address? Please make sure that the SMTP configuration is correct.

    Do you receive the test email when you try to send one?

    Best regards,
    Ismael

    Hey rhae,

    Great! Glad it’s fixed. Please don’t hesitate to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Fluent scroll of Fullwidth Easy Slider #1242855

    Hey rhae,

    Thank you for the inquiry.

    Have you tried setting the autorotation duration from the default 5 seconds to 1 second? The option is located in the Advanced > Slider Animation toggle.

    Best regards,
    Ismael

    in reply to: menu in nightview mobile not clearly visible #1242854

    Hey jelle,

    Thank you for the inquiry.

    Are you using a plugin for the night view or dark mode? Unfortunately, we are not really sure how it alters the style of the page or if we can influence it by adjusting the css or by adding a certain script.

    If you want to try and adjust the background color of the burger menu on mobile view, please use this css code.

    @media only screen and (max-width: 767px) {
        .header_color .av-hamburger-inner, .header_color .av-hamburger-inner::before, .header_color .av-hamburger-inner::after {
    	background-color: #ffffff;
        }
    }

    Best regards,
    Ismael

    in reply to: menu in nightview mobile not clearly visible #1242853

    Hey jelle,

    Thank you for the inquiry.

    Are you using a plugin for the night view or dark mode? Unfortunately, we are not really sure how it alters the style of the page or if we can influence it by adjusting the css or by adding a certain script.

    If you want to try and adjust the background color of the burger menu on mobile view, please use this css code.

    @media only screen and (max-width: 767px) {
        .header_color .av-hamburger-inner, .header_color .av-hamburger-inner::before, .header_color .av-hamburger-inner::after {
    	background-color: #ffffff;
        }
    }

    Best regards,
    Ismael

    Hey Stephen,

    Thank you for the inquiry.

    Are there any additional info about the error? Unfortunately, we can’t really tell anything about the error based on the info above.

    For further testing, you might need to enable the error logs or set the installation to debug mode. Please check this documentation for more info about debugging.

    // https://wordpress.org/support/article/debugging-in-wordpress/

    Best regards,
    Ismael

    in reply to: Display Issue in Firefox #1242846

    Hey!

    Using negative top margin is quite alright, so you can keep it as is if you have already added the css code.

    Thank you for your patience.

    Regards,
    Ismael

    in reply to: No image link and overlay at portfolio grid #1242840

    Hi,

    The warning doesn’t really affect the site, so you can probably keep it as is. Unfortunately, we are not really sure where the issue originates, but we’re quite sure that it’s not the theme because that function doesn’t exists anywhere in the theme files.

    Best regards,
    Ismael

    in reply to: Header help please #1242837

    Hi,

    Yes, there are several ways to do this but let’s just keep the current implementation and go from there.

    Please add this css code to hide the top header.

    #header_meta {
    	height: 0;
    	min-height: 0;
    }
    

    We also set the Enfold > Header > Header Layout > Menu and Logo Position settings to Logo center, menu below to keep the logo in the sticky header.

    Best regards,
    Ismael

    in reply to: Mega menu display issues #1242831

    Hi,

    Sorry but there’s nothing in the private field in your last reply. And the site is also asking for an htaccess authentication. We tried using the login info above, but we still can’t get through. Please check the info carefully, or create a new admin account and post the info in the private field.

    Best regards,
    Ismael

    in reply to: Mega menu display issues #1242830

    Hi,

    Sorry but there’s nothing in the private field in your last reply. And the site is also asking for an htaccess authentication. We tried using the login info above, but we still can’t get through. Please check the info carefully, or create a new admin account and post the info in the private field.

    Best regards,
    Ismael

    in reply to: Conflict with the Buddypress Docs "load files" button #1242826

    Hi,

    Thank you for the update.

    Upon further review, this might be due to the theme’s Performance > File Compression > Disable Features settings. By default, the theme disables the wp-mediaelement script which is probably needed for the load button. Please try to set it to the third option (Always load media features).

    Best regards,
    Ismael

    Hi,

    Thank you for the clarification. I didn’t know that either until I’ve read the documentation.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Issues after updating to Enfold 4.7.6.3 #1242812

    Hi,

    Did you remove the esc_html function from the shortcode file? Please provide an FTP account so that we can access the server and edit the files when necessary.

    Best regards,
    Ismael

    in reply to: Automatic update Enfold not working #1242808

    Hi,

    Thank you for the info. We’ll notify our developers and forward it to our channel.

    Best regards,
    Ismael

    in reply to: Hotspots not working properly #1242805

    Hey emilconsor,

    Thank you for the inquiry.

    The site is not loading properly due to these jQuery errors.

    Uncaught ReferenceError: jQuery is not defined
        <anonymous> https://bembe.dev10.econsor-programming.de/wp-content/themes/enfold/config-wpml/wpml-mod.js:27 wpml-mod.js:27:1
        <anonymous> https://bembe.dev10.econsor-programming.de/wp-content/themes/enfold/config-wpml/wpml-mod.js:27
    

    Please try to update the theme to version 4.7.6.3, then toggle or temporarily disable the Enfold > Performance > File Compression settings.

    Best regards,
    Ismael

    in reply to: mailchimp signup not working #1242800

    Hey Munford,

    Thank you for the inquiry.

    You can set the Mailchimp Signup element to redirect to another page after submitting the form or after the subscription. In the option editor, look for the “What should happen once the form gets sent?” settings.

    If you want to send and email to the new subscriber, you can create an automated welcome email from the Mailchimp dashboard. Please check the documentation for more info.

    // https://mailchimp.com/help/create-an-automated-welcome-email/

    Best regards,
    Ismael

    in reply to: Problem with anchor links #1242791

    Hi,

    Sorry for the delay. The scroll to top button will only display if the scroll position from the top is more than 500px. If you want the button to always display, please use this code in the Quick CSS field or the style.css file.

    #scroll-top-link {
    	visibility: visible !important;
    	opacity: 1 !important;
    }

    Best regards,
    Ismael

    in reply to: Simple Membership Plugin #1242789

    Hey!

    The css fix is going to be added in the next patch according to our developers. Thank you for your patience.

    Best regards,
    Ismael

    Hey bucksharp,

    Thank you for the inquiry.

    You can use this snippet in the functions.php file to override the default option, and enable lazy loading of images by default.

    add_filter( 'wp_lazy_loading_enabled', __return_true, 999, 10 );
    remove_filter( 'wp_img_tag_add_loading_attr', ['av_responsive_images', 'handler_wp_img_tag_add_loading_attr'], 99, 3 );
    

    Best regards,
    Ismael

    in reply to: Animations trigger late #1242564

    Hey Ostsys,

    Thank you for the inquiry.

    The very last script in the previous thread should detach the other full width slider on the page depending on the current screen width. To make it work for the layer slider, we only need to adjust the selector. Please try this snippet in the functions.php file.

    function ava_custom_script_mod(){
    	?>
    	<script>
    		(function($){
    			$(document).ready(function() {
    				var windowWidth = window.innerWidth;
    				if (windowWidth < 989) {
    					$('#layer_slider_1').detach();
    				} else {
    					$('#layer_slider_2').detach();
    				}
    			});
    		})(jQuery);
    	</script>
    	<?php
    	}
    add_action('wp_footer', 'ava_custom_script_mod');
    

    Best regards,
    Ismael

    in reply to: Editor can not view page lay out #1242562

    Hi,

    Thank you for the inquiry.

    The previous editor account seems to be invalid or it doesn’t exist anymore. Could you provide another editor account so that we can check the issue? Did you create the account as you would normally when creating a new user, or did you use a third party plugin?

    Best regards,
    Ismael

    Hi,

    We found the other thread reporting the same issue, so we’ll just close this one. Please continue there: https://kriesi.at/support/topic/enfold-with-wpml-translation-pulls-up-old-settings-of-the-page/

    Best regards,
    Ismael

    Hey Alex,

    Thank you for the inquiry.

    We are not seeing the issue in the page right now, maybe because you’ve already fixed it or we just don’t know what to look for. Is there a staging or development version of the site? Additional info such or screenshots of the issue should help.

    Best regards,
    Ismael

    in reply to: FAQ Accordion – Tab did not open on Link anymore #1242535

    Hi,

    Thank you for the info.

    Can we also access the file server so that we can edit files when necessary? Please include the FTP details in the private field.

    Best regards,
    Ismael

    in reply to: Page Speed – Cumulative Layout Shift (CLS) #1242533

    Hi,

    There are still excessive elements in the page because the menu contains a lot of sub menu items. You might want to decrease the number of items in the drop down by creating a separate page containing links or navigation to other pages.

    The CLS score of the staging site became 0, which is good, after we disabled the default menu, and the plugins that we know may contribute to layout shifts in (Q2W3 Fixed Widget, Table of Contents Plus, Thrive Ultimatum, myStickymenu Pro). We also disabled the fixed header. Please check the screenshot.

    Screenshot: https://imgur.com/3UyKrCg

    Providing useful content and updating the site regularly is proven to be much more important for SEO than any score that you would get from these testing tools, so you should not worry that much about it. The owner of the following site admits that he doesn’t know anything about SEO, but when you search for the keyword “css”, his site always appear in the first page of the search results because it contains relevant information and content about the search and/or the keyword.

    // https://css-tricks.com/common-sense-seo-checklist/

    Best regards,
    Ismael

    in reply to: Masonry anchor title #1242523

    Hi,

    Thank you for the update.

    I think normally the cursor have to be an arrow if it is not clickable.

    Add this css code to disable the mouse pointer for the content.

    .av-masonry-entry {
    	cursor: initial;
    }
    
    .av-masonry-outerimage-container, .av-masonry-entry-title {
    	cursor: pointer;
    }
    

    and I think it is not seo friendly because it will see the link in the text and this is create confusing for crawler.

    Please note that the whole masonry item is a link or is wrapped inside an anchor tag. You have to modify the shortcode or template directly if you want to adjust the default markup of the masonry element. Unfortunately, this is beyond the scope of support.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

Viewing 30 posts - 16,081 through 16,110 (of 66,152 total)