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Viewing 30 posts - 15,751 through 15,780 (of 66,126 total)
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  • in reply to: Avia Cookie Consent: Are Hotjar Cookies really disabled? #1250780

    Hey sarawh,

    Thank you for the inquiry.

    The theme should be removing the custom cookie from the local storage when the custom privacy cookie toggle is disabled, or when the user chose not to accept the custom cookie, but based on the screenshots above, it is not working as expected.

    Have you tried disabling the plugins temporarily just to rule out incompatibility issues?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Did you manage to adjust the site address? Looks like the site now redirects properly to the correct URL. Please let us know if you need further assistance.

    Best regards,
    Ismael

    in reply to: Remove Link on Image When Viewed in Lightbox View #1250775

    Hey NicomIT,

    Thank you for the inquiry.

    We could disable the link of the Image element in its Advanced > Image Link Settings toggle, and set the Image Link? settings to the very first option (No Link).

    Best regards,
    Ismael

    in reply to: slideshow image from top #1250771

    Hi,

    Is there a way to modify the opacity of the backgrund image in layer slider?

    There seems to be no option for it for the default background, but you could add a new image layer and manually adjust its opacity. You could also upload a background image that is already transparent.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: WooCommerce Cart and Checkout Borders #1250764

    Hey candlestickpod,

    Thank you for the inquiry.

    What is the site URL, or where can we see the site? We need to inspect to the cart page directly in order to provide the necessary adjustments. Please post the details in the private field.

    Best regards,
    Ismael

    in reply to: Issues Moving Enfold to new URL or Directory #1250760

    Hi,

    I’ve also discovered that the export/import settings feature does NOT work. I went back to my first server location and I exporting my settings. Then chose RESET ALL OPTIONS.

    @milkrow: You should not reset all options after the import/export because this will erase all the imported settings and reset the theme options back to default. After importing the options, the theme will automatically save the changes, so you do not have to do anything else.

    Are the theme options still available in the old site? Please note that the theme options are saved in the database, so it is possible to bring back the theme options using a database backup or a restore point.

    Best regards,
    Ismael

    in reply to: show event time in blog meta #1250757

    Hey sky19er,

    Thank you for the inquiry.

    The event time is not included in the blog post template by default, so it has to be added manually by editing the shortcode file or the post template. You could start by editing the includes > loop-index.php file around line 233 where the blog meta container starts.

    You may also need to use the following function to get the event date.

    // https://docs.theeventscalendar.com/reference/functions/tribe_get_start_date/

    Best regards,
    Ismael

    in reply to: Blog Widget, Grid Layout show author and date/time #1250755

    Hi,

    Thank you for the update.

    Did you move the postslider.php file inside the shortcodes folder of the child theme? You may also need to move the whole directory or path of the postslider shortcode or element.

    Best regards,
    Ismael

    in reply to: How to import demos? (Import doesn't work) #1250586

    Hi,

    Thank you for the info. Does it work correctly when you upgrade PHP to 7.3 or later versions?

    We may need to access the file server in order to debug the issue further but we are not entirely sure if we could fix this on our end because it seems to be related to your server since demo import works fine on most servers. Please post the FTP details in the private field.

    Best regards,
    Ismael

    Hi,

    You are welcome! Glad it works.

    The title of the images in the blog overview page are displaying properly on our end. Where are you testing it?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    In your previous example above, looks like you were already using the default video shortcode and not the theme’s, but we are glad to know that you managed to make it work using the default shortcode.

    Does it work when you play the video on another network with a different IP address, or with a different device?

    Best regards,
    Ismael

    in reply to: Fullscreen Slider Video, Fallback Image and YouTube #1250576

    Hi,

    Alright. Let us know if this continue to be an issue in the future. Or you could create a test page now so that we could check it while you are working on other areas of the site.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Yoast not adding page number to home pagination title #1250574

    Hi,

    Thank you for the info.

    Where did you enable this option? Is this a Yoast feature?

    If we are not mistaken, Yoast does not add the current page number to the title by default nor does the theme, but we could use this filter in the functions.php file to do so.

    if ( ! function_exists( 'avf_add_page_number_to_title' ) )
    {
        function avf_add_page_number_to_title( $s )
        {
            global $page;
            $paged = get_query_var( 'paged' ) ? get_query_var( 'paged' ) : 1;
            ! empty ( $page ) && 1 < $page && $paged = $page;
    
            $paged > 1 && $s .= ' - ' . sprintf( __( 'Page %s' ), $paged );
    
            return $s;
        }
    
        add_filter( 'wpseo_metadesc', 'avf_add_page_number_to_title', 100, 1 );
        add_filter( 'wpseo_title', 'avf_add_page_number_to_title', 100, 1 );
    }
    

    Best regards,
    Ismael

    in reply to: Single product page issue #1250572

    Hi,

    Sorry for the delay. We tried to login again using the info above but the username is unknown. Did you remove the account? Have you managed to fix the layout issue?

    Best regards,
    Ismael

    in reply to: Vimeo embed vs Enfold Video element #1250571

    Hi,

    Thank you for the update.

    We just noticed that the site is still using an older version of the theme, v4.7.5. Updating to the latest version (4.7.6.3) might help fix this issue.

    Best regards,
    Ismael

    in reply to: Portfolio/Masonry grid reverse next/previous #1250569

    Hey argentinadelfina,

    Thank you for the inquiry.

    Yes, reversing the post navigation is possible. We could use this snippet or filter in the functions.php file to assign the value of the next arrow to the previous arrow and vice versa.

    add_filter( 'avia_post_nav_entries', 'avia_post_nav_entries_mod_reverse', 10, 2); 
    function avia_post_nav_entries_mod_reverse($entries, $settings)
    {
    	if($settings['type'] == 'portfolio')
    	{
    		$settings['same_category'] = true;
    
    		$entries['prev'] = get_next_post($settings['same_category'], $settings['excluded_terms'], $settings['taxonomy']);
    		$entries['next'] = get_previous_post($settings['same_category'], $settings['excluded_terms'], $settings['taxonomy']);
    	}
    
        return $entries;
    }
    

    Best regards,
    Ismael

    in reply to: Sitemap don´t index product images #1250544

    Hey snitt,

    Thank you for the inquiry.

    The filters above will only extract the image IDs in the builder elements or shortcodes. They will not be able to get the images in the product gallery.

    We have to get the IDs of the product gallery items, get the image info based on the image ID and include the collected info in the image array attached to the product. To do that we have to adjust the code a bit. Please try this snippet in the functions.php file instead.

    add_filter('wpseo_sitemap_urlimages', 'avia_filter_wpseo_sitemap_urlimages_for_products', 10, 2);
    function avia_filter_wpseo_sitemap_urlimages_for_products($images, $postid) {
    	$product = new WC_product($postid);
    	$attachment_ids = $product->get_gallery_image_ids();
    
    	foreach( $attachment_ids as $attachment_id ) 
    	{
    		$title = get_the_title($attachment_id);
    		$alt = get_post_meta($attachment_id, '_wp_attachment_image_alt', true);
    		$src = wp_get_attachment_url($attachment_id);
    		$images[] = array('src' => $src, 'title' => $title, 'alt' => $alt);
    	}
    
    	return $images;
    }
    

    Best regards,
    Ismael

    in reply to: Filtering and showing portfolio items #1250541

    Hi,

    We might not be able to change this any time soon. As Victoria mentioned, the lightbox will display all images in the gallery regardless of the selected filter because they are separate scripts, and are not related.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Cookie tab content to translatable #1250540

    Hey!

    Please check the screenshot that we provided above. That is where we are redirected whenever we try to access the wp-admin or wp-login page. The login page is not found or is not accessible and leads to a 404 page. Please check.

    Thank you for your patience.

    Regards,
    Ismael

    in reply to: Background under Vertical Menu #1250539

    Hi,

    Thank you for the update.

    Is it possible to stop the Left Sidebar Menu scrolling when it reaches the bottom?

    This should be possible but again it will require modifications that are beyond the scope of support. The easier solution is to set the Sticky Sidebar menu to the first or second option, but you may need to decrease the content (menu, header widgets etc) inside the header because it should not be taller than the browser view port. Or just remove the header background image and apply a plain background.

    Best regards,
    Ismael

    in reply to: Background video in Color Section does not appear #1250538

    Hi,

    @envatouser2019: We would like to check the issue with the color section but we could not edit the page because the advance layout builder is not working. There is an issue with one of the scripts. Can we deactivate the plugins temporarily?

    This the error in the page or post editor.

    Uncaught TypeError: n(…).not(…).filter(…).mediaelementplayer is not a function
    Uncaught ReferenceError: mejs is not defined

    And please enable the Appearance > Editor panel so that we could edit the files when necessary.

    Best regards,
    Ismael

    in reply to: Enfold isn´t blocking cookies #1250536

    Hi,

    How did you add the Facebook Pixel code? The theme will not be able to block any cookies generated by the Facebook Pixel because its script loads automatically even before the cookies are accepted or the privacy options are configured, and by this time it is already too late.

    One way to block the FB Pixel script from loading or from executing is to embed it in the Enfold > Google Services > Google Analytics field. This will allow the theme to prevent the script from loading until the user accepted the cookies.

    Best regards,
    Ismael

    in reply to: Mailchimp embedded form doesn't work on mobile phone #1250535

    Hey Eefke,

    Thank you for the inquiry.

    Looks like you are using the embed script from Mailchimp and not the subscription form element or shortcode from the builder. Unfortunately, we are not familiar with the embedded subscription form code and please note that scripts from third party developers are not included in the scope of support. You may need to contact the plugin developers for further assistance.

    Best regards,
    Ismael

    in reply to: Multiple product grids pagination issue #1250534

    Hi,


    @LukeHopkins
    : Where can we see the issue? Are you using a different plugin for the product filter? Please open a new thread and post the necessary details in the private field so that we could check the issue.

    Best regards,
    Ismael

    in reply to: Google doesn't index my pages #1249994

    Hi,

    Is the calendly-spinner plugin necessary for the site? According to some articles, meta tags that are defined inside an iframe in a page should not affect the indexability of the page but we not really sure about this because documentation is lacking regarding this topic. So if the plugin is not that necessary, disabling it will probably not hurt.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Editing base.css for Lightbox video #1249991

    Hi,

    Thank you for the update.

    We do not see an image preview when we try to open the player in the lightbox. The video automatically buffers or plays without displaying any image. Please check the screenshot below.

    // https://imgur.com/a/O2MDjq6

    This might require additional css adjustment but we have to check the elements first in order to provide the necessary code.

    Best regards,
    Ismael

    in reply to: Advanced Custom Fields display #1249990

    Hi,

    All my post contains custom fields that do not display in the enfold theme

    The custom fields have to be added manually in the template. They will not be included in the default content automatically. If you are using the ACF plugin, you could use the get_field function, but if not use the get_post_meta function instead to fetch the value of the a custom field and render it in a template. For the post, you have to modify the single.php file or the includes > loop-index.php file.

    // https://www.advancedcustomfields.com/resources/get_field/
    // https://developer.wordpress.org/reference/functions/get_post_meta/

    If you search for a region in this page you will see the post displayed empty

    Unfortunately, we do not provide support for third party plugins as stated on our support policy. Please contact the plugin developers for additional assistance regarding the filter plugin.

    Thank you for your understanding.

    Best regards,
    Ismael

    in reply to: How to import demos? (Import doesn't work) #1249989

    Hi,

    The site timeouts whenever we try to import the demo — there is a 500 internal server error but we do not know yet what is causing it.

    Screenshot: https://imgur.com/tVjcQjy

    What is the name of the site host, and the server specification?

    We just noticed that you tried to increase the max_execution_time value. Please note that this is a PHP configuration, so it has to be set in the php.ini file or the .htaccess file in the root directory of the WordPress installation, and not in the wp-config.php file.

    // https://www.a2hosting.com/kb/developer-corner/php/using-php-directives-in-custom-htaccess-files/setting-the-php-maximum-execution-time-in-an-htaccess-file

    Best regards,
    Ismael

    in reply to: Cookie tab content to translatable #1249986

    Hi,

    Thank you for the update.

    We could not access the login page and for some reason it always redirects to 404 page, which is why we asked if you have changed the default login URL. Please check the screenshot below.

    Screenshot: https://imgur.com/ev1PVr9

    Did you install a security plugin or blacklist IP addresses?

    Best regards,
    Ismael

    in reply to: Import Settings From Your Parent Theme #1249984

    Hi,

    Thank you for following up.

    This might mean that the database backup does not contain the theme options which, unfortunately, might also mean that you would have to configure the theme options again from scratch. Did you create the backup after activating the child theme?

    Best regards,
    Ismael

Viewing 30 posts - 15,751 through 15,780 (of 66,126 total)