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  • #1274529

    hi @yigit (not Victoria, not Nikki please!!!)
    the icon fonts are gone/hidden/invisible out of a sudden and it seems like a complete mess (the icon shown in the preview is definitely not the one i have choosen months ago. I am not so stupid to choose a musical note as a price symbol)
    https://marcusjeroch.de/screens/icon-gone.jpg
    https://marcusjeroch.de/screens/icon-preview.jpg
    https://marcusjeroch.de/screens/icons-alb.jpg
    So please let me know how i can fix this without beeing forced to edit more than 40 pages manually.

    This is the ALB-code:
    [av_button label='FAQ' link='manually,#tab-id-2' link_target='' size='x-large' position='left' icon_select='no' icon='ue800' font='entypo-fontello' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-ybz4a07'][av_button label='Preise' link='manually,#tab-id-1' link_target='' size='x-large' position='right' icon_select='no' icon='ue800' font='entypo-fontello' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-xo8gj47']

    Marcus

    #1274533

    Hi Marcus,

    Are you having this issue on https://marcusjeroch.de/? I checked your pages there and icons, including social ones, show up fine on my end. I attached a screenshot in private content field.
    If the issue is on another website, can we have a link so we can inspect the issue? :)

    Cheers!
    Yigit

    #1274668

    New website-dev on localhost – so no, sorry.
    It changed with one of your updates a while ago, but i didnt had time for it until now

    #1274687

    Hi,

    I see. That is going to be a bit difficult to troubleshoot then :)

    Would it be possible for you to migrate the site to a live server? Since this is not a usual report we receive, I believe it is something specific to your installation. As far as I remember, we were suspecting an issue on your database. Is this a fresh installation with new database?

    Best regards,
    Yigit

    #1274722

    1: No, i cant migrate this one to a life server since i have already at least 4 life-areas (two für marcusjeroch and another two for jeroch-verlag). Sorry.
    We need to troubleshoot it this way
    2: Yes, it is a fresh one, the installation was from scratch and no imports have been done on this one.
    But i started with this project almost 1,5 years ago and since then there have been quite some themeupdates.
    Fact: I added price icons on a lot of pages, now there are “invisible” musical notes…and it happened at the same time.
    and as far as i remember it happened around the same date when Enfold had that well known issue with the sharing buttons coming up with one of your last updates.
    Maybe you should research in this direction?

    Question:
    What icon do you see if you add the code i gave you into one of your installations?
    Or other: Whats the icon ue800 supposed to print out?

    Marcus

    #1275080

    I changed the icon from “musical note” to “information”
    It shows the information icon
    BUT WHY does the shortcode still says “ue800” instead of “ue81e”??

    [av_button label='FAQ' link='manually,#tab-id-2' link_target='' size='x-large' position='left' icon_select='no' icon='ue800' font='entypo-fontello' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-pwom0ms'][av_button label='Preise' link='manually,#tab-id-1' link_target='' size='x-large' position='right' icon_select='no' icon='ue800' font='entypo-fontello' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-pdbb4xg']

    #1276075

    Hi Marcus,

    Sorry for my late reply. We are going to release new version of Enfold very soon and I have been busy with testing lately.

    What icon do you see if you add the code i gave you into one of your installations?

    I do not see any icons. I enabled debugging mode ( https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode ) on my local installation and inserted your shortcode there and then edited Button elements however “Show Button Icon” field is set to “No Icon”. You can also see that in your shortcodes

    icon_select='no'

    When I choose “info” icon, icon code is updated in shortcode on my end – https://imgur.com/a/7tyy5X3

    Could you please have a copy of your page and then enable shortcode parser – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#shortcode-parser and update the page using “Auto repair function enabled” – https://imgur.com/a/uj94ukL and check if that helps?

    Best regards,
    Yigit

    #1276087

    1: Yes, my shortcode says “no”, but it also says this: icon_select=’no’ icon=’ue800′
    Why?
    2: When i choose “info”-icon and update i still get this: icon_select=’no’ icon=’ue800′
    3: What do you mean by ” a copy of your page”? I cant do a copy of my entire website. I can do a copy of a specific URL/page.
    4: OK, i will check the parser. Meanwhile you could edit this typo: ” “Enfold shortcode Preser
    kriesi.at/documentation/enfold/intro-to-layout-builder/#shortcode-parser

    OK…i dit make a copy of the page……in two different ways:
    ONE:
    When i duplicate the page via a plugin, there is content, there is an icon showing up, but it is not the one which i have picked month ago.
    It shows the musical note.
    That means: There is somethin visible now, but the wrong one

    ———————————————————————————–

    TWO
    I did it via copying the shortcode and pasted it into the ALB-Shortcode field.
    The result: EMPTY page
    <div class="container"><main role="main" itemprop="mainContentOfPage" class="template-page content av-content-full alpha units"><div class="post-entry post-entry-type-page post-entry-26419"><div class="entry-content-wrapper clearfix"></div></div></main><!-- close content main element --> <!-- section close by builder template --> </div>

    The parser info shows a lot, but id did not repair anything – the page is still empty
    Thats what the parser-info says:

    • This reply was modified 1 month ago by  Yigit. Reason: deleted parser info and shared it as a link instead
    #1278023

    Hi,

    1- That is expected. Shortcode would display icon=’ue800′, which is the default icon by the way, attribute even when icon is disabled.
    2- Have you hard refreshed your page after updating your page? Because if you see info icon, character code must be updated. It would simply not show one icon and display another icon’s character code in shortcode
    3- Yes, by “a copy of your page” I meant “a copy of that specific page”, not entire site :)
    4- I fixed the typo. Thanks for the letting us know!

    I have never seen a case where icon changes by itself and to be honest, at this point I am not sure how to proceed since I cannot reproduce the issue on my local installation and that we cannot see your live site.

    Some users reported different issues related to duplicating pages using plugins. So if the page was initially created by duplicating using a plugin, maybe that would explain it but I am just guessing :)

    Best regards,
    Yigit

    #1278077

    Hi Yigit,
    For #2:
    Yes, i hardrefreshed a lot.
    See this screencast: marcusjeroch.de/screens/icons.mp4
    You will see that:
    – The icon changes optically (ALB & Frontend)
    – But the code is still ue800

    i did everything possible:
    Emptied cache
    Checked with 3 different browsers
    hardrefreshed a lot

    #1279066

    Hi,

    Thank you for the screencast.

    The icon value ue800 is for the button (av_button) shortcode, which was manually added inside the Icon Box content or for the Symbol Box element as shown in the screen cast. It has nothing to do with the Symbol Box icon. The selected icon for the Symbol Box element will stay the same even if you removed the av_button shortcode from the content field.

    Best regards,
    Ismael

    #1281379

    This sounds wrong to me and also @yigit mentioned that it has to change.
    Question:
    If i change the icon the code for that icon must be found somewhere in the code, right?
    Something in the code has to change. What?

    Marcus

    #1282026

    Hi,

    If i change the icon the code for that icon must be found somewhere in the code, right?

    Yes, that is true. That change will be reflected in the iconbox shortcode, which should look something like this in the shortcode field, located below the builder, if debug mode is enabled.

    [av_icon_box icon='ue81f' font='entypo-fontello' title='IconBox Title' position='left' icon_style='' boxed='' font_color='' custom_title='' custom_content='' color='' custom_bg='' custom_font='' custom_border='' custom_title_size='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' custom_content_size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' heading_tag='' heading_class='' link='' linktarget='' linkelement='' id='' custom_class='' template_class='' element_template='' one_element_template='' av_uid='av-klazh7am' sc_version='1.0' admin_preview_bg='']
    Click to add your own text here
    [/av_icon_box]
    

    To enable the debug mode and to actually see the shortcodes below the advance layout builder, please use the snippet from the documentation.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    That value does not even matter because the icon_select parameter, which is a flag whether to display the icon for the av_button shortcode, is set to “no”, which means that the value ue800 will never be used and no icon will show for the av_button shortcode.

    icon_select='no' icon='ue800
    

    This is the whole av_button shortcode inside the Icon Box content.

    [av_button label='FAQ' link='manually,#tab-id-2' link_target='' size='x-large' position='left' icon_select='no' icon='ue800' font='entypo-fontello' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-pwom0ms'][av_button label='Preise' link='manually,#tab-id-1' link_target='' size='x-large' position='right' icon_select='no' icon='ue800' font='entypo-fontello' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-pdbb4xg']
    

    Again, the av_button shortcode is a custom content previously added manually by someone in the Icon Box element’s Content editor and it is not a default option or it is not part of the Icon Box shortcode, so you can remove it if necessary.

    Thank you for your understanding.

    Best regards,
    Ismael

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