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Viewing 30 posts - 14,641 through 14,670 (of 66,046 total)
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  • Hi,

    Thank you for the info.

    We tried to look for the form with the ID 46992 in the formidable form panel, but we did not find any. What is the actual name of the form that is supposed to display using the shortcode below? (see private field)

    Sorry for the questions. What should display when you use the following shorcode? It is inside the content of the Registry Workflow view.

    
    <td>[331]</td>
    

    And these conditionals are based on which entries?

    
    <td style="padding-top: 1em;">[if 341 equals="Yes"]
    <figure class="green-circle"></figure>
    [/if 341]
    

    Best regards,
    Ismael

    in reply to: Reduce the animation effect #1273885

    Hi,

    Thank you for the inquiry.

    Some of the elements in the Advance Layout Builder including the Column elements contain an Advanced > Animation settings by default, which can be used to create different transition effects. You could place text, image or any builder elements inside those columns and enable the animation to create the desired transition effect.

    Best regards,
    Ismael

    in reply to: Fullwidth Easy Slider Video Issue #1273884

    Hi,

    Thank you for the info.

    We can now reproduce the issue but we are not yet sure why the media loads but then the slider proceeds to the next slide. Would you mind providing the WP and FTP details in the private field? We would like to check the issue further, but we might have to edit a few files and toggle some settings.

    Best regards,
    Ismael

    in reply to: Events Calendar Display not looking like demo #1273876

    Hi,

    Thank you for update.

    For some reason, the config-events-calendar/event-mod.css is not loading properly in your site, which is why the layout of the events page is broken. Did you happen to deregister that style or do anything to disable it?

    Please try to get a fresh copy of the theme from your Themeforest account, then try to override the current installation manually via FTP.

    // https://kriesi.at/documentation/enfold/install-enfold-theme/#reinstall-or-update-using-ftp

    Best regards,
    Ismael

    in reply to: YouTube Videos are not playing #1273872

    Hi,

    Sorry for the troubles. We created a private test page with a color section and applied the Youtube video to it as background, and the video plays automatically when we set the Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior to the first or second option. When we checked, it is set to the third option, so any external scripts including those required by media files or external services will not load without user consent.

    Best regards,
    Ismael

    in reply to: Bug on the store (paging), redirection and footer #1273869

    Hey laboiteapixels12,

    Thank you for the inquiry.

    This is a known issue with the pagination and to fix it, you have to do either one of the modifications provided in the following thread.

    // https://kriesi.at/support/topic/the-grid-with-products-does-not-work-pagination/#post-1254673
    // https://kriesi.at/support/topic/enfold-blog-posts-and-magazine-navigation-link-to-previous-page-not-working/#post-1264664

    The same solution will be included in the latest version of the theme.

    Best regards,
    Ismael

    in reply to: Two columns with borders around the full block #1273867

    Hi,

    Thank you for the info.

    This is possible but we have to apply unique class names to the first and second column, and add a few css modifications. Please edit the page and the first column in the row. In Row Settings > Row Layout, make sure that the Equal Height option is enabled, and that there are no space between the columns. After that, enable the borders in the Styling > Borders > Border for both columns.

    Again, edit the first column in the row, go to the Advanced > Developer Settings toggle, and apply the class name left_column_with_border in the Custom CSS Class field. Do the same steps for the second column, but use the class name right_column_with_border instead. You can now add the following css code in the Quick CSS field to remove the middle borders that separates the columns.

    .left_column_with_border {
    	border-right: 0 !important;
    }
    
    .right_column_with_border {
    	border-left: 0 !important;
    }
    

    Best regards,
    Ismael

    in reply to: Blog post image sizes suddenly all different sizes? #1273866

    Hi,

    And where specifically is the setting?

    As mentioned above, the Preview Image settings is inside the Blog Posts element in the page.

    Looks like the designated thumbnails for the posts do not exists, so it falls back to the original image or the default size. Please correct the FTP details above so that we could check the uploads folder. (see private field)

    Best regards,
    Ismael

    Hi,

    you can select to hide the header on the page with a different design

    The option is located in the pages’ Layout > Header visibility and transparency settings. Please note that this will also remove the default menu and any elements inside the header. You will then have to create your own custom header for the page using the Page Content element as suggested above.

    Best regards,
    Ismael

    in reply to: Ultimate member plug in / code #1273681

    Hi,

    So I can put the code on text blocks to block that content.

    Yes, that is the only option when using the Advance Layout Builder.

    Also, is there another way to do this that you can recommend that would work with your theme?

    We could modify the element and add a custom option for the plugin, but as we mentioned above this is beyond the scope of support and not something that we usually provide here. You may need to find help from third party developers or contact our partner, Codeable.

    // https://kriesi.at/contact/customization

    Best regards,
    Ismael

    in reply to: Cumulative Layout Shift too high #1273678

    Hi,

    No problem. Let us know if you need anything else. We will keep the thread open.

    Best regards,
    Ismael

    in reply to: LISTING PRODUCT CATEGORIES #1273672

    Hey jeanmarc85,

    Thank you for the inquiry.

    How can we change a category? We cannot see any links or sorting option for it. Please provide a step-by-step instruction on how we can reproduce the issue. For additional assistance, you may need to contact the plugin authors.

    Best regards,
    Ismael

    in reply to: Add Popup Lightbox Link to a Button #1273660

    Hi,

    Thank you for the update.

    Are you using the button element? Try to apply the class name open-popup-link in the button element’s Advanced > Developer Settings > Custom CSS Class field. If it is not working, try to also edit the following line..

    jQuery('.open-popup-link').magnificPopup({
    

    .. and replace it with:

    jQuery('.open-popup-link a').magnificPopup({
    

    Best regards,
    Ismael

    in reply to: Edit Image Height for full size layout #1273648

    Hi,

    Thank you for the update.

    The slider image is a bit tall because its aspect ratio is almost 3:2 — the current size of the image in the slider is 927×618. Make sure that the images are much more wide than they are tall, or that the image has an aspect ratio of at least 3:1 e.g. 1500x500px, 900x300px.

    Best regards,
    Ismael

    in reply to: how to fix the text on the home page #1273641

    Hi,

    Thank you for the info.

    The current font weight of the body font is set to “lighter”. Did you specify that in the Quick CSS field? If you did not, please try to use this css code to adjust the font weight of the text.

    body#top {
    	font-weight: 400;
    }

    Best regards,
    Ismael

    in reply to: Lifetime license for Enfold theme #1273634

    Hi,

    As described in the documentation, extended license can be used to create a single End Product which may be sold to users. And the End Product is described as follows.

    3. An End Product is one of the following things, both requiring an application of skill and effort.

    (a) For an Item that is a template, the End Product is a customised implementation of the Item.

    For example, the item is a magazine template and the end product is the finished magazine.

    (b) For other types of Item, an End Product is something that incorporates the Item as well as other things, so that it is larger in scope and different in nature than the Item.

    For example, the item is a set of icons and the end product is a mobile app for sale. See the FAQs for examples and information about End Products and the single application requirement.

    So you cannot use the license for multiple websites without creating an End Product first as explained above and you cannot use it as-is.

    7. This license is a “single application” license and not a “multi-use” license, which means that you can’t use the Item to create more than one unique End Product.

    8. You can’t re-distribute the Item as stock, in a tool or template, or with source files. You can’t do this with an Item either on its own or bundled with other items, and even if you modify the Item. You can’t re-distribute or make available the Item as-is or with superficial modifications.

    Best regards,
    Ismael

    in reply to: Cookie Consent removes my font #1273596

    Hi,

    Thank you for the info.

    The Default Cookie Behavior settings is set to the 4th option when we checked. You have to set it to the first or second option if you want the font to load automatically without the users having to toggle the privacy cookies first.

    Best regards,
    Ismael

    in reply to: Contact form issue #1273595

    Hi,

    Thank you for the info.

    Looks like you are using the default contact form element from the theme now. Is it working properly? Please create a test page and add the previous contact form so that we could check the issue properly. You may need to contact the plugin developers for additional assistance.

    Best regards,
    Ismael

    in reply to: Activate Only the BBPress Forum Sidebar? #1273593

    Hey Timothy,

    Thank you for the inquiry.

    You might be able to use the avia_layout_filter and the available bbPress conditional tags to adjust the layout of the bbPress forum. Try this code in the functions.php file.

    add_filter('avia_layout_filter', 'avia_change_post_layout', 10, 2);
    function avia_change_post_layout($layout, $post_id) {
        if( bbp_is_forum_archive() || bbp_is_single_forum() ) {
            $layout['current'] = $layout['sidebar_right'];
            $layout['current']['main'] = 'sidebar_right';
        }
    
        return $layout;
    }
    

    Please keep the sidebar disabled for the single post entries.

    // https://codex.bbpress.org/bbpress-conditional-tags/

    Best regards,
    Ismael

    Hey Yossi,

    Thank you for the inquiry.

    How do you expect it to work? If the advance layout builder is activated for a product item, all default elements including the product title, price, descriptions, tabs, etc. will be removed or will not render at all. This is because a different template is used, which only renders elements from the builder, so you have to add the product content manually using the available elements in the builder.

    Best regards,
    Ismael

    Hey paulgross,

    Thank you for the inquiry.

    How did you add the columns? In the front end, by checking on the markup, the next columns look empty or do not contain any value. Please post the login details in the private field so that we could check the page properly.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    You can try this css code to remove the title in the single product pages.

    .single-product .main-title.entry-title {
        display: none !important;
    }
    

    Best regards,
    Ismael

    in reply to: Woo Commerce Description NOT showing up #1273578

    Hey navindesigns,

    Thank you for the inquiry.

    1.) Where would you like the product description to display? When we click the product, it opens up a modal popup window. Is that where you want the description to show? Looks like you are using a custom plugin for the modal popup window.

    2.) You should be able to adjust the thumbnail size in the Product Image settings, which can be found under the Customizer, in WooCommerce > Product Images panel.

    Best regards,
    Ismael

    in reply to: Product Widget not working #1273576

    Hi,

    Thank you for the info.

    Is it working correctly when you update WordPress and the theme to the latest version? Did you add any custom scripts or elements in the theme that we may not know of? Please post the FTP details in the private field so that we could edit the files and debug the issue properly.

    Best regards,
    Ismael

    in reply to: Portfolio Grid images not showing #1273570

    Hi,

    You are welcome! Regarding the other question, the size of the thumbnails used in the product page is 495x400px, which means that it is using the portfolio thumbnail. You could install the following plugin to adjust the default size of the portfolio thumbnail in the Settings > Media panel.

    // https://wordpress.org/plugins/simple-image-sizes/

    Best regards,
    Ismael

    in reply to: Events Calendar Display not looking like demo #1273322

    Hi,

    Thank you for the inquiry.

    Have you tried disabling the Performance > File Compression settings temporarily? This should regenerate the scripts and stylesheets, and hopefully it will help fix the events page layout issues.

    The login account above works fine but it does not have administrator rights so we were not able to check the settings properly.

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    We enabled the Enfold theme back in the staging site and tried to edit one of the custom posts, but the Advance Layout Builder (ALB) is not loading properly. Could you update the theme to the latest version (4.7.6.4) and replace the avf_builder_boxes in the functions.php file with the avf_alb_supported_post_types filter? Usage examples of the new filter can be found in the following threads.

    // https://kriesi.at/support/topic/new-custom-post-types/#post-1271763
    // https://kriesi.at/support/topic/alb-for-new-post-type-not-working-after-wordpress-5-6-update/#post-1267377
    // https://kriesi.at/support/topic/equal-height-columns-break-layout-in-the-events-calendar-events/#post-1266925

    Same as the previous one, the new filter should enable the ALB for the custom post types. You might also have to disable the Performance > File Compression settings after updating the theme to the latest version.

    Best regards,
    Ismael

    in reply to: align this page to the right #1273316

    Hi,

    Thank you for the info.

    This css code limits the width of the entry-content container.

    #top.single .entry-content {
       max-width: 70% !important;
       margin:0 auto;
    }
    

    If you want to only apply it on larger screens or on desktop view, you have to wrap it inside a css media query.

    @media only screen and (min-width: 989px) {
    	/* Add your Desktop Styles here */
    	#top.single .entry-content {
    		max-width: 70% !important;
    		margin:0 auto;
    	}
    }

    Best regards,
    Ismael

    in reply to: Add phone number to right of menu in place of social icons #1273291

    Hi,

    Thank you for the update.

    Have you tried using the ava_inside_main_menu hook instead of the one from the documentation? This should directly place the phone number or widget inside the main menu container. You may need to use additional css modifications to adjust the position of the menu and the phone number

    Best regards,
    Ismael

    in reply to: Insert code into header from within enfold? #1273289

    Hey Thomas,

    Thank you for the inquiry.

    You should be able to use the avf_option_page_data_init filter to adjust the existing fields or settings in the theme options or add a custom option. Usage examples of the filter can be found in the following threads.

    // https://kriesi.at/support/topic/add-a-custom-theme-options-tab/#post-1013077
    // https://kriesi.at/support/topic/child-theme-solution-for-change-an-avia_element/#post-1018770
    // https://kriesi.at/support/topic/alt-for-transparent-header-image/page/2/#post-1193253
    // https://kriesi.at/support/topic/child-theme-solution-for-change-an-avia_element/#post-1018190

    Another solution is to use hooks such wp_head or wp_footer.

    Best regards,
    Ismael

Viewing 30 posts - 14,641 through 14,670 (of 66,046 total)