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Viewing 30 posts - 14,281 through 14,310 (of 66,027 total)
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  • in reply to: Error with Enfold theme php #1280557

    Hi,

    Thank you for the info.

    Looks like the 3. Marketing: Compliance and Data Protection page already exists in the EN version of the site and it has its own content. To fix it, or to show the updated content, we saved the content of the original page (DE) as template and applied it to the translated page or the EN version. You should now be able to translate the content directly from the builder, or use the translation management editor. (see private field)

    Best regards,
    Ismael

    in reply to: Fixed size for featured image #1280554

    Hi,

    No problem. Please feel free to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    Hi,

    We cannot reproduce the same issue on our end as shown in the previous screenshot that we provided. We took a screenshot again of the same tab and this is the result.

    Screenshot: https://imgur.com/ELy01lJ

    Do you have any extensions installed in your browser that might be causing this?

    Best regards,
    Ismael

    in reply to: Add to Cart Button #1280551

    Hi,

    Thank you for the update.

    Yes, users should not be able to add more items beyond the available stocks.

    The login account exists but the password according to WP is incorrect. Please check the info carefully. The site is on maintenance mode, so were not able to check the site properly.

    Best regards,
    Ismael

    in reply to: Having Portfolio grid open on specific category #1280549

    Hi,

    Thank you for following up.

    Would you mind providing access to the WP dashboard and/or the file server? We will try to implement the changes above and add the script in the functions.php file. Please post the login info in the private field.

    Best regards,
    Ismael

    in reply to: Media Upload and Enfold's Thumbnail Sizes #1280547

    Hi,


    @odbjur
    : You may need to install the Simple Image Sizes plugin in order to adjust the dimension of the shop_catalog thumbnail in the Settings > Media panel. After the size adjustment, do not forget to upload the images again or regenerate the thumbnails.

    Please create a new thread if you need further assistance with it. We will close this one for now.

    Best regards,
    Ismael

    in reply to: enfold masonry sort by date in the events calendar #1280546

    Hi,

    Thank you for the info.

    We modified the code a bit and use the tribe_get_events function instead of forming a new query. Only the upcoming events are not displaying in the front end. (see private field)

    /* The evens calendar order */
    function avia_masonry_entries_query_mod( $query, $params ) {
    	$include = array();
    
    	$events = tribe_get_events( [
    		'posts_per_page' => $query["posts_per_page"],
    		'start_date'     => 'now',
    	] );
    
    	foreach($events as $event) {
    		$include[] = $event->ID;
    	}
    
    	if(is_page(array(197, 3636, 4555))) {
    		unset($query['tax_query']);
    	        $query['post__in'] = $include;
    	}
    
    	return $query;
    }
    add_filter('avia_masonry_entries_query', 'avia_masonry_entries_query_mod', 10, 2);
    

    Best regards,
    Ismael

    in reply to: Problems with hotspots (navigation shifts) #1280539

    Hi,

    Glad to know that the modification above is working. We are not really sure about the issue yet, but it might be specific to the browser. Please keep the modifications for now to disable the pointer events for the hotspots.

    Best regards,
    Ismael

    in reply to: Events calendar #1280529

    Hi,

    Sorry for the delay. We found the issue in the events_countdown.php file and edited it accordingly. The countdown is now working.

    Best regards,
    Ismael

    in reply to: Enfold Gallery: images at wrong positions – #1280521

    Hi,

    Thank you for that info.

    The Gallery works fine if I delete this line in /config-templatebuilder/avia-shortcodes/gallery/gallery.php:

    It is possible that WordPress is replacing the selected thumbnail with the appropriate image size for the current screen width or resolution based on its own criteria. You may need to disable the Enfold > Performance > Responsive Images option to prevent this from happening.

    Best regards,
    Ismael

    in reply to: Add to Cart Button #1280096

    Hey RosannaK,

    Thank you for the inquiry.

    There should be a max attribute value for the quantity field based on the available product stock, and users should not be able to exceed that limit. Did you modify the quantity field?

    Example of the quantity field markup when there are only 5 products left.

    <input type="text" id="quantity_60269095d0ef9" class="input-text qty text" step="1" min="1" max="5" name="quantity" value="1" title="Qty" size="4" placeholder="" inputmode="numeric">
    

    As you will notice, the max attribute value is also set to 5.

    Best regards,
    Ismael

    in reply to: stretched homepage #1280093

    Hi,

    Thank you for the update.

    To apply a different background to the home page, set the initial background to white as you have done previously.

    /*background white*/
    #main .container { background: white; }
    

    Then apply a custom background to the home page like so.

    /*background black for home*/
    .home #main .container { background: black; }
    

    Make sure that the home css code is below the first one.

    Best regards,
    Ismael

    in reply to: Rich MegaMenu possibilities #1280084

    Hi,

    Thank you for the inquiry.

    It is not working because the ID (details-section) of the color section has been removed. We added it back in the Advanced > Developer Settings > Custom ID Attribute field of the color section and we also deactivated the Performance > File Compression settings temporarily. Please purge the cache before checking the page.

    And if you do not mind us asking.. is this an official Ducati site? :)

    Best regards,
    Ismael

    in reply to: Events calendar #1280064

    Hi,

    Thank you for the update.

    Unfortunately, we are not yet sure why this is not working in your installation — the events countdown works fine on our local installation. Would you mind providing access to the file server so that we could debug the issue with the events countdown? Please post the FTP details in the private field.

    Best regards,
    Ismael

    in reply to: Breadcrumb position #1280060

    Hi,

    @Almo: Did you actually add the shortcode below the color section? You can use a text or code block for it. This is the custom breadcrumb shortcode.

    [av_breadcrumbs]
    


    @Guenni007
    : It only renders the breadcrumb and it will still work even if the header has transparency set because the condition that you posted above only applies to the actual avia_title function. You might be referring to the following condition?

    //disable breadcrumb if requested
    if($header_settings['header_title_bar'] == 'title_bar') $args['breadcrumb'] = false;

    Best regards,
    Ismael

    in reply to: Problems with hotspots (navigation shifts) #1280057

    Hi,

    Thank you for the short clip.

    The hotspots are not supposed to be clickable on mobile view, and it seems like you will only see the issue if you actually try to reproduce it as shown in the short clip above. Regardless, the whole document should not shift to the right when those hotspots are clicked. Please try to add this code in the Quick CSS field or in the child theme’s style.css file to completely disable any pointer events for the hotspots.

    @media only screen and (max-width: 767px) {
        .av-image-hotspot {
    	pointer-events: none;
       }
    }
    

    Best regards,
    Ismael

    in reply to: Border above selected menu without changing the margin #1280052

    Hi,

    Awesome! Glad it is working properly now. Please feel free to open a new thread if you need anything else. We will close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    Hi,

    In the ALB tab element we have the same undesired blue.

    Would you mind providing a screenshot of the tab element issue? It looks fine on our end. Please check the screenshot below.

    Screenshot: https://imgur.com/1f78qHR

    Best regards,
    Ismael+

    in reply to: enfold masonry sort by date in the events calendar #1280050

    Hi,

    Thank you for the info.

    Unfortunately, we get a HTTP/1.1 401 Unauthorized error when we try to access the link above. Would you mind creating an FTP account instead so that we could use an FTP client? Please include the WP info in the private field as well.

    Best regards,
    Ismael

    in reply to: Avatars for bbpress #1280049

    Hi,

    Thank you for the info.

    1.) Try to add this css code to align the subscription toggle with the favorite button toggle.

    #favorite-toggle {
    	display: block;
    }

    2.) And this one to adjust the style of the avatar or author image.

    .bbp-author-avatar {
    	display: block;
    	float: left;
    	margin: 3px 6px 30px 0;
    }

    3.) This one removes the main title.

    .main-title.entry-title {
    	display: none;
    }
    

    And this removes the breadcrumbs.

    .title_container .breadcrumb {
    	display: none;
    }

    If you would like to keep both, maybe you could adjust its style instead using the same selectors above, decrease the font size and what not.

    Best regards,
    Ismael

    in reply to: Enfold Pagebuilder changes amazon iframe code #1280047

    Hi,

    @jescraw: The same code works fine on our end. Please open a new ticket and post the WP and FTP details in the private field so that we could implement the code above.

    Best regards,
    Ismael

    in reply to: Enfold embedded video no fullscreen button #1280044

    Hi,

    A temporary solution has been provided in the following thread.

    // https://kriesi.at/support/topic/play-video-in-fullscreen/#post-1233484

    Unfortunately, we are not yet sure if this will be included in the next update.

    If you have more questions, please create a new thread. We will close this one for now.

    Best regards,
    Ismael

    in reply to: Popup Maker shortcode not working in Enfold Button #1280036

    Hi,

    Thank you for the update.

    The class name should be applied directly to the link tag, but unfortunately, the theme applies it to the div container wrapping the link tag. Please add this script in the functions.php file to add the class name to link tag directly.

    
    //------------------------------
    // apply no scroll to button
    //------------------------------
    function ava_apply_no_scroll() {
        if ( wp_script_is( 'avia-default', 'registered' ) ) {
            wp_add_inline_script( 'avia-default', '
            (function($) {
                $(document).ready(function() {
                    $(".avia-button-wrap.no-scroll").find("a").addClass("no-scroll");
                });
            })(jQuery);
    	');
        }
     }
     add_action( 'wp_enqueue_scripts', 'ava_apply_no_scroll', 9999);
    

    Best regards,
    Ismael

    in reply to: Enfold and Google Core Web Vitals #1280032

    Hi,

    I don’t think your score in Chrome on a fast PC is indicative of a mobile device on a real world connection.

    Simulated throttling is enabled by default, so the result above is actually from a slowed connection and hardware performance, but you are right, the score on mobile is pretty low, with CLS hovering around 0.377. According to the result, the images in the gallery do not have explicit width and height and they are lazy loaded, which caused layout shifts. The CLS score might improve if you switch to the default gallery from the theme instead of using the Woocommerce 3.0 Gallery, and disable lazy loading.

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    Did you change the login URL? Using wp-login or wp-admin just redirects to 404. Please post the login URL and include the FTP details as well so that we could edit the files properly.

    Best regards,
    Ismael

    in reply to: Blog post image sizes suddenly all different sizes? #1280016

    Hi,

    What do you mean by “adding -1 to their file names”? How does that work? Unfortunately, we still cannot access the file server using the account above.

    In the single post page, the name of the thumbnail is called “entry_with_sidebar” and it has a maximum width of 845px and height of 321px. Did you remove that thumbnail or adjust its size?

    Best regards,
    Ismael

    in reply to: Enfold /woocommerce product slider – category , taxonomy #1279997

    Hi,

    Yes, you are right. Unfortunately, only product categories can be selected in the Product Grid or the Product Slider elements, so you may need to find another solution. Unfortunately, we could not think of any plugin that has the functionality that you need, and aside from using the product attributes to sort the products, there seems to be no other solution to what you are after.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: background video no longer working in mobile #1279995

    Hi,

    The fallback image is also the Background Image, and you have to enable the Hide video on Mobile Devices? option.

    Hide video on Mobile Devices?
    You can choose to hide the video entirely on Mobile devices and instead display the Section Background image
    Most mobile devices can’t autoplay videos to prevent bandwidth problems for the user

    Alternative solution is to use the layer slider instead of the color section.

    Best regards,
    Ismael

    Hi,

    Unfortunately, we are still not sure why this issue occurs on Safari. You may need to hide the audio toggle on that particular browser, or completely disable the custom modification.

    To hide the audio button on Safari, please use this css code.

    .avia-safari .custom-mute {
       display: none !important;
    }

    Best regards,
    Ismael

    in reply to: Border above selected menu without changing the margin #1279813

    Hi,

    Thank you for the update.

    The css code above is not yet applied because the Performance > File Compression settings are enabled. Please toggle the compression option or disable it temporarily, then check the page again.

    Best regards,
    Ismael

Viewing 30 posts - 14,281 through 14,310 (of 66,027 total)