Hi,

Great! Glad to know that it is solved. Please do not hesitate to open another thread if you need anything else.

Have a nice day.

Best regards,
Ismael

Hi,

Thank you for the info.

Is it working properly when the default editor is active?

Please provide the login credentials (in the “private data” field) so that we can take a look at the dashboard.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use wordpress@kriesi.at ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When the issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Ismael

Hi,

Thank you for the update.

We did not find the filter or code in the functions.php file, so we added it again. We also renamed the font to Roboto New, and reselected it from the Enfold > General Styling > Fonts panel. The correct font weight is now displaying properly. Please do not forget to purge the cache before checking the page.

Best regards,
Ismael

Hi,

Thank you for the info.

We still see the same error in the browser console and the core scripts are still concatenated. Are you sure that CONCATENATE_SCRIPTS is set to false? Please post the FTP details in the private field so that we could edit the core files and check the issue further.

Best regards,
Ismael

Hi,

We tested the site using the lighthouse tool and the result showed that the CLS score is already 0 — there is minimal or no layout shift in the page anymore. But the site needs further optimization. You may need to purge the cache in your end or test the site using another machine. Please check the screenshot below.

Screenshot: https://imgur.com/KPqBnMs

Best regards,
Ismael

Hi,

We get this error when we try to update the theme, and it looks like your token does not have the correct permissions.

Errors occurred checking on 2021/05/07 08:26:
Download Package URL: Errorcode 403 returned by Envato: Forbidden:
– response_code: 403
– reason: scope-missing
Download Package URL: A problem occurred accessing your download link. Unable to perform update.
Following Envato package errors occurred:
Enfold – Request for Download URL failed.

Please generate another token and make sure that the token has the necessary permissions.

View and search Envato sites (checked by default)
View your Envato account username
View your email address
View your account profile details
Download your purchased items
Verify purchases of your item
List purchases you’ve made

The following documentation should help.

// https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

Best regards,
Ismael

Hi,

Thank you for the update.

Looks like this is a common issue with the WP import. Another user created a tool that prevents conversion of paragraphs to br tags, which is probably what is happening in your import. The tool is available in the following link.

// https://scotthom.com/2018/12/fix-wordpress-import-wpautop/

Download the zip file, extract it to the same directory where your XML file is, then run this command.

php fix-wordpress-export-wpautop.php < original-export-file.xml > new-export-file.xml

Replace the file name with the actual name of your XML file and the desired output name.

IMPORTANT: Please create a backup of the XML file before doing the steps above.

This is the original thread: https://wordpress.org/support/topic/double-line-breaks-changed-to-single-line-breaks-after-importing-xml-file/

Best regards,
Ismael

Hi,

Alright. Please feel free to open another thread if you need anything else. We will close this one for now.

Have a nice day.

Best regards,
Ismael

Hi,

Thanks for the update.

We have added this script in the functions.php file to add the no-scroll class name to the hotspot links. This prevents the document from scrolling when clicking a hotspot with an anchor.

// a custom script
// prevent hotspot scroll
function ava_custom_script_mod() {
    if ( wp_script_is( 'avia-default', 'registered' ) ) {
        wp_add_inline_script( 'avia-default', '
		(function($) {
			$(document).ready(function() {
				$("a.av-image-hotspot_inner").each(function() {
					$(this).addClass("no-scroll");
				});
			});
		})(jQuery);
	');
    }
 }
 add_action( 'wp_enqueue_scripts', 'ava_custom_script_mod', 9999);

Best regards,
Ismael

Hi,

No problem. We will add a link to the modified file here.

modified enfold/js/avia-snippet-sidebarmenu.js : https://pastebin.com/ewFtY1kE

The actual fix will be included in the next patch.

Best regards,
Ismael

Hi,

Is “green” an actual name of a category? This is why it is not working.

.category-green #top

The #top is the ID of the body element and .category-green is one of its class names, so you have to combine those selectors.

#top.category-green

Or just use..

.category-green

.. without the #top selector or ID.

Best regards,
Ismael

Hi,

so no partial limitation of MemberPress.

What do you mean by that exactly? How is the more tag connected to the membership plugin?

We may need to access the site in order to check this properly, but we cannot assure you that we can come up with something. As we have said previously, the more tag is not compatible with the advance layout builder, and will only work with the default editor.

Best regards,
Ismael

Hi,

Looks like you are using a different lightbox plugin, and not the default one from the theme. You may need to contact the plugin authors regarding the lightbox gallery issue.

Thank you for your patience.

Best regards,
Ismael

Hey Harold,

Thank you for the inquiry.

Site looks and scrolls perfectly fine on MS Edge and IE browsers — at least on our end. Would you mind providing a screencast of the issue?

This is how we see the site on our end. https://gifyu.com/image/5uPr

Best regards,
Ismael

Hey buddy1,

Thank you for the inquiry.

The latest version 4.8.2 shows up in the Enfold > Theme Update panel. What is the error that you get when you try to update the theme?

Is there a site backup? We would like to try and update the theme from the dashboard. A restore point or a site backup might be needed in case something went wrong.

You can also try to update the theme manually via FTP.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Ismael