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Viewing 30 posts - 13,531 through 13,560 (of 65,725 total)
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  • in reply to: CLS (Content Layout Shift) Troubleshooting help please #1294544

    Hi,

    We also noticed that the server response time is lagging on initial load in page speed insights. First load score on mobile is 77, then after immediately testing it again, the score jumps up to 88. CLS score on second test is 0, so everything seems to be OK on that part, but LCP is still not great. The tool recommended removing unused Javascript, one of them is the AMP script, which is odd, but it should improve TTI.

    Screenshot of the second test: https://imgur.com/p55plUF

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Change link color #1294536

    Hi,

    The color remains blue because of this css code.

    .main_color a { color: #003366 !important; }
    

    That declaration is located in the Quick CSS field. You have to remove it, then regenerate the stylesheets, either by purging the cache or by disabling the minify plugin temporarily.

    Best regards,
    Ismael

    in reply to: Accessibility Issue for Menu with Sub-items of sub-items #1294534

    Hi,

    Thank you for following up.

    After this block of code, we may need to check if there is still an element or another menu item next to the parent container, which is the currentItem or the li tag, and add a function that will manually focus that menu item.

    currentLink.on('focus', function () {
    						sublist.stop().css({ visibility: 'visible' }).animate({ opacity: 1 });
    

    If you could provide the WP and FTP details, we will try to modify the code and get that behavior to work.

    Best regards,
    Ismael

    in reply to: How put two functional arrows in the Tab Section ? #1294505

    Hi,

    Thank you for the inquiry.

    Try to use this script instead in the functions.php file to create a navigation inside the tab section element. You have to remove the previous script and styles, and adjust the appearance of the previous and next buttons.

    function ava_tab_section_arrows(){
    ?>
    <script>
    (function($) {
        if($(".av-tabsection-navs").length == 0) {
            $(".av-tab-section-container").prepend("<div class='av-tabsection-navs'><div class='av-tabsection-nav-prev'>Prev</div><div class='av-tabsection-nav-next'>Next</div</div>")
        }
    
        $(".av-tabsection-navs div").on("click", function(e) {
            if(e.currentTarget.classList.contains("av-tabsection-nav-prev")) {
                $(".av-active-tab-title").prev().trigger("click");
            }
    
            if(e.currentTarget.classList.contains("av-tabsection-nav-next")) {
                $(".av-active-tab-title").next().trigger("click");
            }
        });
    })(jQuery);
    </script>
    <?php
    }
    add_action(‘wp_footer’, ‘ava_tab_section_arrows’);
    

    Best regards,
    Ismael

    in reply to: Custom header height distorts logo #1294501

    Hi,

    Glad it is fixed. Thanks to @Guenni007! Let us know in another thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Enfold child theme doesn't work properly #1294500

    Hey smilebi,

    Thank you for the inquiry.

    The Performance > File Compression settings are enabled when we checked the site, which might be the reason why you are not seeing any changes. We disabled the compression temporarily. Please make sure to purge the cache and do a hard refresh before checking the page.

    Best regards,
    Ismael

    in reply to: mobile menu doesn't work (fly out) on iPhone #1294497

    Hi,

    Glad to know that the source of the issue has been found. We really tend to miss things like that. Please feel free to open another thread if you anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Finding appropriate Icon to use #1294493

    Hey waxingmedia,

    Thank you for the inquiry.

    There is no plan on adding such feature yet, unfortunately. And if there is, it will probably take a while. Unfortunately, for now, you will just have to manually browse the icons.

    Best regards,
    Ismael

    in reply to: How to change so that Enfold is in Dutch? #1294491

    Hey filiproelandt,

    Thank you for the inquiry.

    The translation files for that particular language is probably still incomplete. You may need to install the following plugin and add the translations for the theme option text manually.

    // https://wordpress.org/plugins/loco-translate/

    Best regards,
    Ismael

    in reply to: Color Area with header on all individual blog posts. #1294488

    Hi epkdesign!

    Sorry for the delay. We provided a possible solution here. https://kriesi.at/support/topic/color-area-with-header-on-all-individual-blog-posts-2/

    Cheers!
    Ismael

    in reply to: Color Area with header on all individual blog posts. #1294486

    Hi,

    Thank you for the inquiry.

    You might have to enable the debug mode so that you can extract the actual shortcode of the color section with the special heading element from the debug mode field of the advance layout builder. You can then directly use the extracted shortcode in the single.php file template, or use the ava_after_main_title action hook in the functions.php file to insert the shortcode above the single post content.

    To enable the debug mode, please check the following documentation.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    The hook might look something like this.

    add_action("ava_after_main_title", function() {
       echo do_shortcode("PLACE THE EXTRACTED SHORTCODE HERE");
    }, 10);
    

    Another thing that you might need to add in the functions.php file is this filter.

    function avf_custom_exec_sc_only_mod( $exec_sc_only, $obj_sc, $atts, $content, $shortcodename, $fake ) {
    	return true;
    }
    
    add_filter( 'avf_alb_exec_sc_only', 'avf_custom_exec_sc_only_mod', 10, 6 );
    

    Best regards,
    Ismael

    in reply to: Additional horizontal menu #1294485

    Hi,

    Sadly, what you are after is beyond the scope of support and is not easily doable without major modification in the theme. You might have to use third party plugins like Ubermenu or Max Mega Menu instead to create a more advanced menu, compare to what is available out of the box.

    And rest assured that theme development is still on-going, and support has always been consistent and updates for minor bugs and patches are still on the way. Just recently, the Custom Elements Template (CET) has been released, which allows users to create global elements or templates based on existing builder elements, in case you have not noticed.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Burger menu styling #1294484

    Hey jorisbl,

    Thank you for the inquiry.

    Have you started with the modifications? We have to check the actual site first and see the current layout in order to provide the necessary code or changes for the mobile menu.

    To add or move the social icons inside the mobile menu, please implement the script from the following thread.

    // https://kriesi.at/support/topic/social-icon-in-mobile-menu/#post-1226347

    Best regards,
    Ismael

    in reply to: oop-up contact form #1294482

    Hi,

    Thank you for the update.

    We can see this error in the browser console, which might be causing the issue.

    jquery.min.js:2 Uncaught TypeError: e.indexOf is not a function
        at S.fn.init.S.fn.load (jquery.min.js:2)
        at (index):161
    

    Try to set the priority of the wp_head hook to 9999, or replace it with wp_footer.

    Did you add other scripts aside from the lightbox snippet?

    Best regards,
    Ismael

    in reply to: Color Section – Cannot Edit or Save Background Image #1294481

    Hi,

    Thank you for the update.

    We are still getting denied by the Godaddy firewall. Please check the screenshot below.

    Screenshot: https://imgur.com/9WOPULQ

    Make sure to temporarily disable the firewall.

    Did you add any content to the color section? If it does not have any content, try to set a minimum height so that it does not collapse.

    Best regards,
    Ismael

    in reply to: Product categories and product tags are set to noindex #1294479

    Hi,

    No problem. Please feel free to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Vimeo embedded videos wont open inside the main page #1294478

    Hey bloomfashion,

    Thank you for the inquiry.

    Did you just recently enable the Privacy & Cookie option? If yes, try to set the Cookie Handling > Default Cookie Behavior to the first or second option to allow media files to load automatically on page load, without user consent or without them opting in.

    Best regards,
    Ismael

    in reply to: Wrong logo on mobile and some desktop pages #1294477

    Hi,

    Thank you for the update.

    We cannot seem to reproduce the issue on our end, as seen in the screenshot below.

    Screenshot: https://imgur.com/3cEBC1d

    Would you mind providing a screenshot of the issue?

    Best regards,
    Ismael

    Hey vantagepointmg,

    Thank you for the inquiry.

    For some reason, a lot of whitespaces are added around the tab title. We can remove those whitespaces by using this script in the functions.php file.

    function ava_trim_tab_title_whitespaces(){
    	?>
    <script>
    (function($) {
        $("#top div div.product .woocommerce-tabs ul.tabs li a").each( function() {
            var title = $(this).text();
            var trimmed = $.trim(title);
            $(this).html(trimmed);
        });
    }
    )(jQuery);
    </script>
    	<?php
    }
    add_action('wp_footer', 'ava_trim_tab_title_whitespaces');
    

    Best regards,
    Ismael

    in reply to: Homepage Masonry Gallery Not Loading Images #1294475

    Hey Sal,

    Thank you for the inquiry.

    It might not be working properly because of the hidden layer slider. Does it show correctly when you temporarily remove the hidden layer slider?

    You can also use this css code to set the height of the layer slider to zero while it is not yet visible.

    @media only screen and (min-width: 768px) {
       div#layer_slider_2 {
          height: 0;
       }
    }
    

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code.

    Best regards,
    Ismael

    in reply to: Problem after updating to 4.8 Portfolio Grid – CPT #1294374

    Hi,

    Yes, you will not be able to select the post type directly, but since the post type contains the default Tag taxonomy, you can still display the custom post type items by selecting the taxonomy. Let us know how it goes.

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    Sure thing! Creating a custom page using the advance layout builder and setting it as the footer and socket should also work, and you will not have to edit the template files.

    Have a nice day.

    Best regards,
    Ismael

    Hi,


    @hacart
    : Thank you for following up. The cart is properly displaying any product that we added to it. How can we reproduce the issue? Please provide a screenshot using imgur or dropbox.

    Screenshot: https://imgur.com/sT16GCY

    Best regards,
    Ismael

    Hi,

    Thank you for following up.

    It is possible that you are viewing a cached version of the page because this is how the gallery looks on our end.

    Screenshot: https://imgur.com/5tcvJyU

    As you can see, the black image title or caption is already visible against a white background. Please make sure to purge the cache and do a hard refresh before checking the page again. Or try to check the page on incognito mode.

    Best regards,
    Ismael

    Hi,

    because you see from the example page, if the “shifted” color-section has a background it becomes problematic.

    Yes, that could be an issue, but it is not that difficult to remove the color section background or to make it transparent. Anyway, we have already pushed the issue to our channel. We will close the thread for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Future/coming events not working properly #1294330

    Hi,

    UPDATE: It turned out, I was just looking on a cached version of the page. The event view is still broken after editing the functions.php file. We temporarily disabled the updated calendar design.

    Best regards,
    Ismael

    in reply to: Future/coming events not working properly #1294328

    Hi,

    Thank you for the info.

    We modified the avia_events_template_paths_v2 function in the functions.php file a bit as described here.

    // https://kriesi.at/support/topic/the-events-calendar-new-design/#post-1277995

    The updated calendar design is now working properly, without breaking the single event page.

    Best regards,
    Ismael

    in reply to: Archive settings – How to change #1294318

    Hi,

    Did you completely remove the lili_post_slide_query? It is not in the functions.php file anymore. We might be able to edit it so that it does not affect the pagination. Do you still need it?

    Please also note that we set the Enfold > Blog Layout > Blog Layout from Grid Layout to the last option (Use the advance layout builder..). This is to enable the ALB for the blog page and to actually show its content.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Cookies Button Google Analytics #1294313

    Hi,

    Thank you for the update.

    It seems to be working properly on our end. Google Analytics is disabled by default, and the tracker only loads after we enabled it in the privacy modal popup window as you can see in the screenshot below.

    Screenshot: https://imgur.com/VOy2Osf

    If the tracker is enabled, there should be a request from the analytics script, which collects data from the site, but since the tracker is blocked by the privacy option, the script that is supposed to collect data is not loaded.

    Best regards,
    Ismael

    in reply to: Column link not working with anchors #1294309

    Hi,

    Thank you for following up.

    Is it working correctly when you temporarily remove the map? The map generates the error in the console, which might be also affecting the column links. To test it, please save the content of the front page as template, then apply it on a temporary test page. Remove the map, and see how it goes.

    Best regards,
    Ismael

Viewing 30 posts - 13,531 through 13,560 (of 65,725 total)