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Hi,
Thank you for the update.
You may have forgotten to include the site URL in the private field. What is the current version of the theme? Please include the site URL in the private field and make sure that the theme version is 7.1.1.
Best regards,
IsmaelHey PhatJ,
Thank you for the inquiry.
There is no built-in option for this layout by default, but you can do it using the Grid Row element. In the Advanced > Developer Settings > Custom CSS Class field, add the class name “av-custom-grid-row-background”, and set the cell size to 2/3 – 1/3. Then, edit the first cell, add the class name “av-slanted-content-background”, and apply the following css code to create the diagonal background. Make sure to adjust the background image URL.
.av-custom-grid-row-background { background: url('IMAGE URL HERE'); background-size: cover; background-repeat: no-repeat; background-position: center center; } .av-slanted-content-background { padding: 100px 20px 100px 60px; clip-path: polygon(0% 0%, 0% 100%, 64% 100%, 100% 0%); position: relative; z-index: 1; } .av-slanted-content-background .flex_cell_inner { width: 90%; padding-right: 180px }Best regards,
IsmaelHey ronduring,
Thank you for the inquiry.
It’s not possible to override shortcode files directly in the child theme. To do this, you will need to register an additional shortcode path in the child theme and place the shortcode files or folders there. Please check the link below for more info.
— https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
Best regards,
IsmaelHi,
Thank you for the update.
Please provide the login details in the private field so we can check further. Also, make sure that Appearance > Theme File Editor is accessible, just in case.
Best regards,
IsmaelHey Oriano,
Thank you for the inquiry.
Unfortunately, the Grid Row element cannot be saved as a Custom Element Template, and there are currently no plans to support this feature. You may need to use a different element for now. Thank you for your understanding.
Best regards,
IsmaelHey Dzimnikov,
Thank you for the inquiry.
We’re not yet sure why the numbers don’t reflect the actual products. This could be an issue with the database. Please create a site backup or restore point, then try cleaning the database using one of the following plugins.
— https://wordpress.org/plugins/wp-optimize/
— https://wordpress.org/plugins/advanced-database-cleaner/Best regards,
IsmaelHey Shari,
Thank you for the inquiry.
The arrows are there but they are barely visible because the background is transparent due to this css code.
#top .avia-slideshow-arrows.avia-slideshow-controls a { background: #fff0 !important; }You can either remove the modification or add this code in the Enfold > General Styling > Quick CSS field.
#top .avia-slideshow-arrows.avia-slideshow-controls a { background: #a6a6a6 !important; }Best regards,
IsmaelHey d2mediahub,
Thank you for the inquiry.
The site seems to be displaying correctly on our end. Could you provide a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.
Best regards,
IsmaelHey ebenanders,
Thank you for the inquiry.
Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur, or Dropbox. If the issue is related to a third-party plugin, please note that you’ll need to contact the plugin developers directly. Unfortunately, we do not provide support for plugins or third-party extensions.
Best regards,
IsmaelHey blinddrop,
Thank you for the inquiry.
Did you select the page to be displayed as the blog page in Enfold > Theme Options? Please provide the login details in the private field so we can check the issue further.
Best regards,
IsmaelHi,
Sorry for the delay. We adjusted the code in the functions.php file to render the sales badge for simple and variable products. Please make sure to purge the cache before checking.
This is the updated code.
add_action( 'woocommerce_before_shop_loop_item_title', 'avf_woocommerce_sale_badge', 20 ); function avf_woocommerce_sale_badge() { global $product; if ( $product->is_type('simple') ) { $regular_price = floatval( $product->get_regular_price() ); $sale_price = floatval( $product->get_sale_price() ); if ( $regular_price > 0 && $sale_price > 0 && $sale_price < $regular_price ) { $percentage = round( ( ( $regular_price - $sale_price ) / $regular_price ) * 100 ) . '%'; echo '<span class="av-custom-sale-badge">-' . esc_html( $percentage ) . '</span>'; } } elseif ( $product->is_type('variable') ) { $percentage = get_variable_sale_percentage( $product ); if ( $percentage ) { echo '<span class="av-custom-sale-badge">-' . esc_html( $percentage ) . '</span>'; } } } function get_variable_sale_percentage( $product ) { $variation_min_regular_price = floatval( $product->get_variation_regular_price( 'min', true ) ); $variation_max_regular_price = floatval( $product->get_variation_regular_price( 'max', true ) ); $variation_min_sale_price = floatval( $product->get_variation_sale_price( 'min', true ) ); $variation_max_sale_price = floatval( $product->get_variation_sale_price( 'max', true ) ); $percentages = []; if ( $variation_min_regular_price > 0 && $variation_min_sale_price > 0 && $variation_min_sale_price < $variation_min_regular_price ) { $percentages[] = round( ( ( $variation_min_regular_price - $variation_min_sale_price ) / $variation_min_regular_price ) * 100 ); } if ( $variation_max_regular_price > 0 && $variation_max_sale_price > 0 && $variation_max_sale_price < $variation_max_regular_price ) { $percentages[] = round( ( ( $variation_max_regular_price - $variation_max_sale_price ) / $variation_max_regular_price ) * 100 ); } if ( empty( $percentages ) ) { return false; } sort( $percentages ); if ( count($percentages) === 2 && $percentages[0] !== $percentages[1] ) { return $percentages[0] . '% - ' . $percentages[1] . '%'; } else { return $percentages[0] . '%'; } }Best regards,
IsmaelMay 29, 2025 at 2:44 am in reply to: SVG Icons and Default icons – How can i disable the SVG Icons #1484811Hey SMA,
Thank you for the inquiry.
You can add this filter in the functions.php file to disable the SVG icon sets.
add_filter('avf_default_iconfont', function($icon_font) { $icon_font['svg_entypo-fontello'] = array( 'append' => '', 'include' => '', 'folder' => '', 'config' => '', 'json' => '', 'full_path' => false ); return $icon_font; }, 10, 1);Best regards,
IsmaelHi,
That’s great news! Glad to know you managed to resolve the issue. Please don’t hesitate to start a new thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the update.
The fold/unfold feature works correctly when the plugins are deactivated. Please try activating them one at a time to identify which plugin is conflicting with the feature.
Best regards,
IsmaelHey ebenanders,
Thank you for the inquiry.
This mostly depends on the option selected under Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior. The first and second options are more permissive in how they block or limit certain cookies or features, so even without user consent, elements such as Google Maps, fonts, or contact forms using reCAPTCHA and other features that rely on cookies will still work on page load when these options are selected.
The third and last options are more strict, completely blocking all third-party cookies or preventing native features from functioning until user consent is given.
Hope this clear things up a bit.
Best regards,
IsmaelMay 29, 2025 at 2:06 am in reply to: What is the JS file (and path) for the theme included “Cookie Consent” bar? #1484807Hey krisknap,
Thank you for the inquiry.
Have you tried to toggle or temporarily disable the Enfold > Performance > File Compression settings?
Please provide the site URL and login details in the private field so we can check the issue further.The script below is responsible for the cookie consent behavior and functions.
— enfold/js/avia-snippet-cookieconsent.min.js
— enfold/js/avia-snippet-cookieconsent.jsBest regards,
IsmaelMay 29, 2025 at 2:03 am in reply to: Issue with Sort By & Display options on Woocommerce category page #1484806Hey John Yates,
Thanks for reaching out.
We were able to check one of the sites, and the “Sort By: and “Display:” links seem to be working as expected. After refreshing the page, Wordfence locked us out, so we couldn’t inspect the site further. Is this issue still occurring in version 7.1.1?
Best regards,
IsmaelMay 29, 2025 at 1:59 am in reply to: Form Display Issues in Firefox and Safari After Latest Enfold Update #1484805Hey Chris,
Thank you for the inquiry.
The contact form seems to be displaying correctly when we checked, as shown in the screenshot below. Did you figure out the issue?
Best regards,
IsmaelHey goldengate415,
Thank you for the inquiry.
1-2.) The “read more” buttons allow users to expand or collapse option descriptions in the theme options panel. Please see the screenshot below.
3.) As described, checkboxes have been replaced with toggles but they work the same way.
Best regards,
IsmaelHi,
Thank you for creating the test server. We noticed that the site is using an older version (6.0.8) of the theme, which might be why the fold/unfold option is not working properly. Please update the theme to the latest version, 7.0.1, and let us know the result.
Best regards,
IsmaelHi,
Looks like it’s not possible to display a title when displaying an iframe or video in the magnific popup or lightbox. We tried the solution in the following thread, but it is still not working.
— https://stackoverflow.com/questions/17612258/title-for-iframe-video-in-magnific-popup
Best regards,
IsmaelHey photoshopuzr,
Thank you for the inquiry.
Users typically activate Woocommerce when they need to sell products or open an online shop using Enfold. You can check out the links below for more info on how to get started.
— https://kriesi.at/documentation/enfold/woocommerce-shop/#quickstart-with-woocommerce
— https://woocommerce.com/documentation/woocommerce/getting-started/Best regards,
IsmaelHey schweg33,
Thank you for the inquiry.
The word “Batliner” or “Bat” appears on both pages — 34 times. Did you figure out the issue?
Best regards,
IsmaelHey Anne,
Thank you for the inquiry.
Please check the links below for possible solutions:
— https://kriesi.at/support/topic/frontend-how-to-hide-image-title-on-hover/#post-1469760
— https://kriesi.at/support/topic/disable-image-title-tooltip-on-hover/#post-1467149Let us know if you need more info.
Best regards,
IsmaelHi,
The timeline element seems to be loading properly now. It’s possible that the script responsible for rendering the timeline and other related scripts is delayed, causing the display issue. You might need to optimize the site’s loading speed to help with the delay. Please check the articles below.
— https://gtmetrix.com/wordpress-optimization-guide.html
— https://wpengine.com/resources/improve-wordpress-site-speed/
— https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslowBest regards,
IsmaelHi,
Please replace the script with this:
function av_inline_popup_enabler() { ?> <script> (function($){ $(document).ready(function() { $('[class*="group-"]').each(function() { $(this).magnificPopup({ delegate: 'a.inline_popup', type: 'image', gallery: { enabled: true }, midClick: true, callbacks: { elementParse: function(item) { var href = item.el.attr('href'); if (href.match(/\.(jpg|jpeg|png|gif|webp)(\?.*)?$/i)) { item.type = 'image'; } else { item.type = 'iframe'; } }, open: function() { var title = this.st.el.attr('title') || this.st.el.attr('alt') || ''; if (title) { var $caption = $('<div class="mfp-title" style="text-align:center; padding:10px 0;">' + title + '</div>'); this.contentContainer.append($caption); } } } }); }); }); })(jQuery); </script> <?php } add_action('wp_footer', 'av_inline_popup_enabler', 9999);This will group the items based on the parent container (group-1, group-2) and also parse the element format and return the correct type, so you don’t need to add the iframe parameter to images.
<div class="group-1"> <a alt="CUSTOM ALT HERE" title="CUSTOM TITLE HERE" class="inline_popup" href="image.jpeg" title="Image 1">Image 1</a> <a alt="CUSTOM ALT HERE" title="CUSTOM TITLE HERE" class="inline_popup" href="video.mp4?iframe=true" title="Video 1">Image 2</a></div> <div class="group-2"> <a alt="CUSTOM ALT HERE" title="CUSTOM TITLE HERE" class="inline_popup" href="image.png" title="Image">Image</a></div>Best regards,
IsmaelHi,
Thank you for the update.
There is no replacement for the av_icon_class, but you can create your own utility function by using this code.
global $avia_config; return 'avia-font-' . $avia_config['font_icons'][ $char ]['font'];This is the current av_icon_class function for reference.
/** * pass a string that matches one of the key of the global font_icons array to get the font class * * @since ???? * @deprecated since 7.0 * @param string $char * @return string */ function av_icon_class( $char ) { global $avia_config; _deprecated_function( 'av_icon_class', '7.0', 'No longer used by Enfold' ); return 'avia-font-' . $avia_config['font_icons'][ $char ]['font']; }Best regards,
IsmaelHi,
For now, you will have to add the modifications directly to the parent theme. We may include it in the next patch if it works.
Best regards,
IsmaelMay 22, 2025 at 7:44 am in reply to: Sub-menu font size, color, or family does not change on desktop #1484566Hey AffiliateAmit100,
Thank you for the inquiry.
Looks like the mega menu option is active. Try editing the menu items in the Appearance > Menus panel and make sure that the Use as Mega Menu checkbox is not enabled.
Best regards,
Ismael -
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