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Viewing 30 posts - 11,071 through 11,100 (of 67,443 total)
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  • in reply to: Edit Contact Form Autoresponder Fields #1347664

    Hi,

    Thank you for the update.

    Did you specify a custom autoresponder text in the Content > Backend > Autorespond Text field? The fields will not be included in the autoresponder email if a custom text is specified.

    Best regards,
    Ismael

    in reply to: Filtering products with WC shortcodes #1347663

    Hey tremblayly,

    Thank you for the inquiry.

    Is it working correctly when you remove this code from the themes/enfold/config-woocommerce/config.php file?

    line 367:

    remove_action( 'woocommerce_pagination', 'woocommerce_catalog_ordering', 20 );
    remove_action( 'woocommerce_pagination', 'woocommerce_pagination', 10 );
    

    line 388:

    remove_action( 'woocommerce_after_shop_loop', 'woocommerce_pagination', 10 ); //remove woo pagination
    

    This should re-enable the default Woocommerce pagination in the product shortcode.

    Best regards,
    Ismael

    in reply to: Cookie Modal Windows Custom Cookies #1347662

    Hey!

    We still can’t figure out why the custom cookie options are not working or why it is not able to remove the external cookies. The theme tries to disable the custom cookies by setting its value to false, but for some reason this is not working. Looks like the plugin is persistently registering the cookies regardless of the rules provided in the custom cookie settings, or it is just not possible to override and reset the _fbp or the _ga cookies once they are set.

    We recommend using a different cookie plugin such as Borlabs Cookie or Complianz instead of the default privacy options in the theme.

    // https://wordpress.org/plugins/search/cookie+privacy/

    Thank you for your patience.

    Cheers!
    Ismael

    in reply to: Different font in firefox #1347660

    Hi,

    Thank you for the update.

    You can set the Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior settings to the first or second option to allow scripts to run on page load, without user consent.

    Best regards,
    Ismael

    in reply to: WPML and ENFOLD problem #1347659

    Hey jb84,

    Thank you for the inquiry.

    You should not duplicate the page and use the WPML default translation editor instead of manually copying the content of the original page. Please check this documentation for more info on how to translate pages using the Advance Layout Builder and WPML.

    // https://wpml.org/documentation/theme-compatibility/enfold/

    Best regards,
    Ismael

    in reply to: Not able to preview edits on published page #1347658

    Hey John,

    Thank you for the inquiry.

    We may need to access the dashboard in order to check the issue properly. Please upgrade the theme to version 4.9.2.1, then post the login details in the private field.

    Best regards,
    Ismael

    in reply to: Deleting unused images from Meida Library #1347657

    Hey Joakim,

    Thank you for the inquiry.

    You may need to unregister some thumbnails and regenerate the images in the library as suggested in these threads.

    // https://kriesi.at/support/topic/enfold-image-sizes-3/#post-1109028
    // https://kriesi.at/support/topic/how-can-i-delete-all-enfold-image-sizes/

    This article should help.

    // https://wpengine.com/resources/wordpress-media-library-clean-up/

    Best regards,
    Ismael

    in reply to: Custom Script title font colors #1347652

    Hey terishka1,

    Thank you for the inquiry.

    You can use this css code to adjust the font color of the input label.

    .hs-form-7df4e25b-8b49-4718-ae95-3270055bfc2e_ad701363-174b-4fbb-bbd0-d2fc361bc222 .hs-form-field label:not(.hs-error-msg) {
        color: crimson;
    }
    

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: How to keep the header white after scrolling down #1347537

    Hey Jeffrey,

    Thank you for the inquiry.

    This is possible but you may have to upload a different version of the secondary logo. Please try this code in the Quick CSS field.

    .header_color .header_bg {
        background-color: #ffffff;
    }
    
    .header_color .sub_menu>ul>li>a, .header_color .sub_menu>div>ul>li>a, .header_color .main_menu ul:first-child > li > a, #top .header_color .main_menu .menu ul .current_page_item > a, #top .header_color .main_menu .menu ul .current-menu-item > a, #top .header_color .sub_menu li ul a {
        color: #000000;
    }
    
    .header_color .av-subnav-menu a:hover, .header_color .av-subnav-menu a:focus, .header_color .main_menu ul:first-child > li a:hover, .header_color .main_menu ul:first-child > li a:focus, .header_color .main_menu ul:first-child > li.current-menu-item > a, .header_color .main_menu ul:first-child > li.current_page_item > a, .header_color .main_menu ul:first-child > li.active-parent-item > a {
        color: #000000;
    }

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    The site looks really nice. :)

    Best regards,
    Ismael

    in reply to: Header Enfold #1347531

    Hey Birgit Hintenaus,

    Thank you for the inquiry.

    The theme has a sticky and shrinking header option out of the box, so the header in the site above should be a lot more easier to implement. You may need to insert additional css code to adjust the size of the logo. Please check the documentation for more info about the theme.

    // https://kriesi.at/documentation/enfold/

    These articles should also help.

    // https://kriesi.at/blog

    Best regards,
    Ismael

    in reply to: custom logo size 300xp is too small #1347522

    Hi,

    The logo still has a large gap above it and looks like you didn’t select the original or full size version of the image. Please check the link in the private field.

    Try to add this css code to adjust the size of the logo image.

    .logo, .logo a, .logo a img {
        max-height: 500px !important;
        height: 500px;
    }

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The css files or the stylesheets are still compressed when we checked the site. Please make sure to temporarily disable the compression settings before testing the page, or just post the login details in the private field so that we can access the dashboard and modify the css when necessary.

    Best regards,
    Ismael

    in reply to: Video Player & Menu Button Color Options #1347517

    Hey So Evolve,

    Thank you for the inquiry.

    1.) We cannot reproduce the issue on our end. The video fades in smoothly and plays continuously without glitching.

    2.) The theme will automatically assign the highlight color to the menu buttons but you can adjust them with css if necessary. This css code for example will change the color of the “Listen Now” button or the menu item with the ID 874.

    #top #wrap_all .header_color #menu-item-874 > a .avia-menu-text {
        background-color: red;
        color: blue;
        border-color: black;
    }
    

    You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: Font Upload #1347508

    Hi,

    Thank you for the inquiry.

    Yes, you can upload custom fonts to the Enfold > Import/Export > Custom Font Manager option, but you have to make sure that the font files are from the Google font library, fonts from other sources are not allowed. Please check the link below.

    // https://fonts.google.com/

    Best regards,
    Ismael

    Hi,

    Since the automatic update is not working, you will have to download the theme directly from your Themeforest account and upload it manually to your server via FTP. Please check this documentation for more info.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    The update should help fix the animation issue with the masonry element. Please let us know once the theme is updated.

    Best regards,
    Ismael

    Hey Christian,

    Thank you for the inquiry.

    What is the specifications of your server? The dashboard loads perfectly fine on our own installation running on Nginx 1.19.0, MySQL 8.0.25 and PHP 8.0.12, memory limit is set to 256M. Unfortunately, we will not be able to check and debug the issue if we don’t have direct access to the site.

    Best regards,
    Ismael

    in reply to: Enfold Theme – Maps Not Displaying #1347494

    Hi,

    Sorry for the late response. The map is actually rendered in the widget but for some reason, its height is dynamically set to 80%, which will not work because the height of its parent container is not specified or is set to 0. Adding this css code should adjust the height of the map container.

    .widget .avia-google-map-container {
        height: 200px !important;
    }
    

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: Can't change logo or add mega #1347414

    Hi,

    We actually uploaded the image above using Chrome on MacOS and we didn’t encounter the same errors. Are you on a Windows machine? Please update the theme to version 4.9.2.1.

    Best regards,
    Ismael

    in reply to: Custom ALB elements are displayed in the search #1347404

    Hey!

    A fix is going to be included in the next patch, temporarily you can use this filter in the functions.php file to exclude the custom elements from the search results.

    add_filter("avf_custom_elements_cpt_args", function($args) {
        $args["exclude_from_search"] = true;
        return $args;
    }, 10, 1);
    

    Thank you for your patience.

    Cheers!
    Ismael

    Hi,

    Thank you for the info.

    Looks like the document is actually scrolling to the active toggle but then it goes back up when the page is done loading. In the enfold/config-templatebuilder/avia-shortcodes/toggles/toggles.js file around line 46, you will find this code which causes the document to animate or scroll to the opened toggle and this is working properly but then something else causes the document to jump back up.

     $('html:not(:animated),body:not(:animated)').animate({scrollTop: scoll_target},200);
    

    We will get back once we have found what is causing the issue.

    Best regards,
    Ismael

    in reply to: Edit Contact Form Autoresponder Fields #1347399

    Hey Manfred,

    Thank you for the inquiry.

    We do not recommend including those fields in the contact form as it is not fully secure. It might better if you use a payment plugin instead of using the default contact form.

    Best regards,
    Ismael

    in reply to: Configure Content Slider to slide one by one #1347396

    Hi,


    @JKnoblach
    : Unfortunately, this option is not yet included in the theme but you can always use the Layer Slider to create custom sliders. You can also search for a slider plugin the WordPress library.

    // https://wordpress.org/plugins/search/slider/

    Best regards,
    Ismael

    in reply to: ALB Video Element & VideoObject Schema? #1347377

    Hi,

    Thank you for the info.

    Is the video object properly detected when the JSON-LD schema from yoast-schema-graph is disabled? Looks like more info are retrieved from the yoast JSON-LD instead of the actual document.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    You can use the email address (Email address hidden if logged out) for the new admin account, just make sure to generate the username and password in your end. Also, please make sure to update the theme to version 4.9.2.1, then temporarily temporarily disable the Enfold > Performance > File Compression settings. We will check the site again once the login details are available.

    Best regards,
    Ismael

    in reply to: Remove two horisaontal lines in Full Width Sub Menu #1347362

    Hi,

    Thank you for the update.

    You can remove the other border with this css code.

    #top .av-submenu-container {
        border: 0;
    }
    

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css or while you are still editing the site.

    Best regards,
    Ismael

    in reply to: How to increase author image size #1347359

    Hi,

    Thank you for the update.

    The author image is actually disabled or hidden on mobile devices by default. You can display it back by using this css code.

    @media only screen and (max-width: 767px) {
      .responsive .template-blog .blog-meta {
        display: block;
      }
    }

    Best regards,
    Ismael

    in reply to: Can't change logo or add mega #1347357

    Hi,

    Thank you for the update.

    We cannot reproduce the issue on our end. We provided a link to the image that we uploaded in the media library just recently. Have you tried using a different browser or device?

    Best regards,
    Ismael

    in reply to: Fixing a few issues\ #1347355

    Hi,

    Looks like you are right, the opacity is only set to 0.8 when selecting a custom color. We will look into it further. For now, you can just keep the css code above to adjust the opacity of the subheading.

    Thank you for your patience.

    Best regards,
    Ismaelf

    in reply to: User Role Shop-Manager Issue #1347352

    Hey L-mobileGroup2022,

    Thank you for the inquiry.

    We do not recommend embedding script or input tags directly in the builder or any of its element because these tags could break the layout of the builder. What you can do instead is to add the JSON LD schema using hooks such as wp_footer or wp_head.

    Example:

    add_action("wp_footer", function() {
      if( is_page(13) ) {
          // json ld here
      }
    }, 10); 
    

    Or use a plugin such as the following.

    // https://wordpress.org/plugins/schema/
    // https://wordpress.org/plugins/wp-structuring-markup/

    Best regards,
    Ismael

    in reply to: Issues with WPML #1347348

    Hi,

    Glad to know that the issue has been fixed. Please feel free to open another thread if you have any questions regarding the theme.

    Have a nice day.

    Best regards,
    Ismael

Viewing 30 posts - 11,071 through 11,100 (of 67,443 total)