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Hi,
Great! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelHi,
Thank you for the info.
The site is using a very old version of the theme (4.2). Please upload the latest version (7.0) to the wp-content/themes folder, then provide the FTP details in the private field so we can check and correct the error after activating the latest version.
Best regards,
IsmaelMarch 5, 2025 at 6:33 am in reply to: Load more button has no function after the last update #1478631Hey havi,
Thank you for the inquiry.
It seems to be working correctly when we checked. Please toggle or temporarily disable the Enfold > Performance > File Compression settings, then purge the cache. Let us know if the issue persists.
Best regards,
IsmaelHi,
Did you add this css in the css > layout.css file?
.responsive #top #main { padding-top: 200px !important; margin:0; }
This css rule is not in theme by default. Please move the css rule in the Quick CSS field or in the child theme’s style.css file:
@media only screen and (max-width: 767px) { .responsive #top #main { padding-top: 200px !important; margin: 0; } }
Best regards,
IsmaelHi,
Glad we could be of help! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelHi,
Thank you for the update.
The site is using a very old version of the theme (5.7). Please log in to your Themeforest account, download the latest version (7.0), extract the enfold.zip file and its contents, and then upload it to your server via FTP. You can also contact your hosting provider if you need further assistance with uploading the theme.
Please check this documentation for more info: https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHi,
Thank you for the clarification. Unfortunately, the mega menu can only be enabled for the main menu items. It’s not available for the top bar menu.
Best regards,
IsmaelHey tixxpff,
Thank you for the inquiry.
Where can we check the page? Please create a test page, then provide the URL in the private field so that we can test it.
Try to move the columns inside a Color Section element, add the class name “av-custom-grid-column” in the Advanced > Developer Settings > Custom CSS Class field, then add this css code:
@media (min-width: 990px) and (max-width: 1199px) { #top .av-custom-column-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; } }
Best regards,
IsmaelHi,
This is where we get redirected when we use the URL:
Please contact your hosting provider for additional assistance.
Best regards,
IsmaelHi,
Thank you for the update.
If you need to apply this modification to a specific gallery, you can use the Custom CSS Class field. Please check this documentation: https://kriesi.at/documentation/enfold/add-custom-css
In the Advanced > Developer Settings > Custom CSS Class field of the Gallery element, place the name “av-gallery-side-nav” for example, then adjust the css rule:
#top div .av-gallery-side-nav .avia-gallery-big { float: right; width: 50%; }
Best regards,
IsmaelHi,
2 – some pages are with lot of error like :
Could you provide a screenshot of these errors?
Do you see your robots.txt file in your console?
— https://search.google.com/u/3/search-console/settings/robots-txt
Best regards,
IsmaelHi,
Thank you for the info.
Did you check the robots.txt file we posted in the private field? It’s a lot different from the one you provided above. Where did you check this file? The page or path /buyside-e2e-monitor/ mentioned in the robots.txt doesn’t even exist — many of the rules there are probably invalid or unnecessary.
Please check if there’s an actual robots.txt file in the root directory of your installation. Verify its content, and if it matches the one you posted above, create a backup and then temporarily remove it. Also, check your .htaccess file — create a backup and temporarily remove any rules added by cache or security plugins. Share the contents here so we can review them.
Best regards,
IsmaelMarch 5, 2025 at 5:28 am in reply to: High load caused by Entypo svg queries after update to Enfold 7.0 #1478616Hi,
Please check: https://kriesi.at/support/topic/performence-issue-in-enfold-7-0-more-than-80-times-the-same-database-query/#post-1478615
Best regards,
IsmaelMarch 5, 2025 at 5:26 am in reply to: Performance issue in Enfold 7.0 (more than 80 times the same database query) #1478615Hi,
Thank you for the inquiry.
Please edit the framework/php/class-responsive-images.php and replace everything with this code:
— https://pastebin.com/vDJhhnzD
This will be included in the next patch.
Let us know the result.
Best regards,
IsmaelHey chrickel,
Thank you for the inquiry.
Please add this code in the Quick CSS field:
#top .menu-item-search-dropdown > a.avia-svg-icon svg:first-child, #top .menu-item-search-dropdown > a.avia-svg-icon img[is-svg-img="true"] { width: auto; height: 1em; position: relative; z-index: 1; stroke: var(--enfold-header-color-color); fill: var(--enfold-header-color-color); }
Best regards,
IsmaelHey Munford,
Thank you for the inquiry.
Are you referring to the post navigation? Please note that this navigation will not display if there are fullwidth elements such as a Slider or Color Section in the page. To change this, you can add this code in the functions.php file:
function avf_post_nav_settings_mod($settings){ $settings['is_fullwidth'] = false; $settings['skip_output'] = false; return $settings; } add_filter('avf_post_nav_settings','avf_post_nav_settings_mod', 10, 1);
Best regards,
IsmaelHi,
The link above redirects to 404 error page. Please check the URL carefully.
Best regards,
IsmaelHi,
Yes, we were referring to the left column. Have you tried moving the gallery to 1/1 column to create more space for the main image and the thumbnails?
Best regards,
IsmaelMarch 4, 2025 at 6:03 am in reply to: Theme options set to Full Width but Content still Boxed #1478536Hi!
Thank you for the login info.
The color section seems to be displaying correctly on our end. Could you provide a screenshot of the issue?
((removed screenshot))
Cheers!
IsmaelHi,
Have you tried removing the default sidebar to create more space for the gallery? As mentioned above, the option to relocate the gallery navigation is not available.
Best regards,
IsmaelMarch 4, 2025 at 5:44 am in reply to: Single Product Slider and/or Product Grid Plugin Additions #1478532Hi,
We added this code in the Quick CSS field:
.responsive #top #wrap_all #main .products .product { width: 100% !important; }
And removed this from the Appearance > Customize > Custom CSS field:
.responsive #top #wrap_all #main .products .product { width: 48% !important; }
Best regards,
IsmaelHey Erin,
Thank you for the inquiry.
Your support license may have expired. You need to log in to your Themeforest account and renew the support license.
Can you provide the link to the site with the issue? Please make sure that the site is updated to version 7.0.
Best regards,
IsmaelHey JeffDale,
Thank you for the inquiry.
There is no option for this by default, but you can add this css code to adjust the width of the main image and move it to the right, effectively creating space for the thumbnails.
#top div .avia-gallery .avia-gallery-big { float: right; width: 50%; }
Result:
Best regards,
IsmaelHi,
Yes, you can ask us for the shortcodes. If you want to retrieve them on your own, you can set up a local installation, import the demo, set the builder to debug mode, and copy it directly from the debug field.
Best regards,
IsmaelHey finchkelsey,
Thank you for the inquiry.
You may need to add the class name “equal-columns” in the Grid Row > Advanced > Developer Settings > Custom CSS Class field. Please note that the modification above is only intended for 1/1 Columns. You can provide the site or test page URL in the private field so that we can check it further.
Best regards,
IsmaelHey Aaron Nason ,
Thank you for your interests in the theme.
We don’t offer services for designing websites but you can use our theme, Enfold, to easily build and create one on your own. If you need help, you can always reach us in the forum.
— https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Best regards,
IsmaelHey Hank,
Thank you for the inquiry.
1.) The robots.txt file and the sitemap are accessible when we checked. The robots meta tag of the homepage is also set to index, follow. Have you tried requesting a recrawl in your Google Search Console?
2.) What are the errors? Your description is a bit unclear. Could you please clarify?
Best regards,
IsmaelMarch 4, 2025 at 4:44 am in reply to: Theme options set to Full Width but Content still Boxed #1478518Hi,
Did you create a temporary login as instructed above? If you want to create another login account, you can use the email we provided above ( (Email address hidden if logged out) ). However, please note that we don’t have access to this email account, so make sure to generate the password when creating the account.
Best regards,
IsmaelHi,
Thank you for the info.
We enabled the Mega Menu option for the Stage Sportif menu item. Regarding the top menu, it behaves like that because it is still essentially a link pointing to an empty anchor. If you want to completely disable it, you can add this css code.
#top #menu-item-1302 a { pointer-events: none; }
Best regards,
Ismael -
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