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Hey WebThings,
Thank you for the inquiry.
The images are perfectly visible on our end. You may have to ask your clients to remove the cache or history on their browser, or tell them to check the site on incognito mode. You can also send this screenshot (https://imgur.com/5Iszxb2) to your clients.
Best regards,
IsmaelHey Randy,
Thank you for the inquiry.
The plugin might be detecting the default background of the html element which is currently set to #282b2e. You can override it by using this code in the Quick CSS field or in the child theme’s style.css file.
html, #scroll-top-link, #av-cookie-consent-badge { background-color: #ffffff; }Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.
Best regards,
IsmaelHey finchkelsey,
Thank you for the inquiry.
Have you tried using the Button element in the builder? You can set the image URL in the Content > Link Settings > Button Link? field and it will automatically open inside a lightbox on click.
Best regards,
IsmaelHi,
Thank you for the update.
You have to install the extension WPML String Translations and use the default WPML Translation Editor option, and avoid duplicating the page. Please check the following link for more info about translations using WPML and the Advance Layout Builder.
// https://wpml.org/documentation/theme-compatibility/enfold/
Best regards,
IsmaelHey yattsu,
Thank you for the inquiry.
We can reproduce the issue on our end but we are not yet sure what is causing it. We thought that it is due to the privacy settings, but the analytics script still doesn’t load when we temporarily disable the consent bar. We also disabled the file compression settings and removed the cache.
Have you tried disabling the plugins temporarily? Is there a staging or a development version of the site?
Best regards,
IsmaelHi,
Glad this is sorted. Please feel free to open another thread if you have more questions regarding the theme.
Have a nice day.
Best regards,
IsmaelHi,
Did you save the info as a custom field of the page or post? You have to use the update_post_meta or the add_post_meta function in order to save the info as custom field.
// https://developer.wordpress.org/reference/functions/update_post_meta/
// https://developer.wordpress.org/reference/functions/add_post_meta/Best regards,
IsmaelHi,
We will also need FTP access because we have to edit the files. Please include the FTP details in the private field.
Best regards,
IsmaelHey advteksol,
Thank you for the inquiry.
The first image is actually larger than the other images. Its size is 1000x430px, compare to the other two, which is only 845x321px. Please check the link in the private field.
Best regards,
IsmaelHey ced23,
Thank you for the inquiry.
We can see a script error in the console but we are not yet sure where it is coming from. This error might be causing issues on iOS devices.
Please toggle or temporarily disable the Enfold > Performance > File Compression settings, disable the cache plugin, then make sure to upgrade the theme to version 4.9.2.1. Let us know if this helps.
Best regards,
IsmaelHey renita01,
Thank you for the inquiry.
This might be server-related or a cache issue. Disabling the cache plugin and removing old database transients might help but it is not guaranteed. You can use the following plugin to remove the database transients.
// https://wordpress.org/plugins/delete-expired-transients/
You can find more info in this link.
// https://mainwp.com/how-to-delete-all-transients-in-your-sites-database/
After doing the steps above, try to refresh the page and check for updates again.
Best regards,
IsmaelHey Design,
Thank you for the inquiry.
You may need to use the pre_get_posts action hook in order to adjust the posts query. Please check the following link for more info and code examples.
// https://developer.wordpress.org/reference/hooks/pre_get_posts/
Best regards,
IsmaelHey Jorge,
Thank you for the inquiry.
The custom field _aviaLayoutBuilder_active has to be attached to the post in order to enable the Advance Layout Builder. You can set that manually after saving the post using the wp_insert_post hook.
// https://developer.wordpress.org/reference/functions/wp_insert_post/
Best regards,
IsmaelHi,
Thank you for the update.
Do you know why I have to set max width to 1050px to get 2 columns side by side on a landscape iPad?
It depends on the actual model of the iPad, its size and native screen resolution. Some iPads or tablets have larger screens and higher screen resolution, so you have to adjust css media query a bit in order to cover those devices. You can check the most common css media queries for iPad devices in the following link.
// https://css-tricks.com/snippets/css/media-queries-for-standard-devices/
Best regards,
IsmaelHi,
Thank you for the info.
Can we have access to the site? We have to inspect the contact form in order to provide a proper solution. Please post the WordPress and S/FTP account details in the private field.
Best regards,
IsmaelHey Alwin,
Thank you for the inquiry.
A lot of users have requested this feature and the devs are currently looking into it. Hopefully, it will get included in the next version of the theme. If you are looking for a plugin, please check the link below.
// https://wordpress.org/plugins/search/swipe+slider/
Best regards,
IsmaelHi,
Thank you for the update.
It works fine when we upload a different SVG image or logo (see private field). Where did you create the SVG file? Please try to open it using on any image editor, resave it, then upload it again.
We also disabled some of the plugins temporarily including Imagify and SVG Support. Please enable them back once the new logo has been uploaded.
Best regards,
IsmaelHi,
Thank you for the update.
What should happen once the yith_wccl_product_gallery_loaded event is triggered? You may need to ask the plugin developer for additional assistance about this because we are not sure what is supposed to happen once the event is fired. Additional info from the plugin developers will help.
Best regards,
IsmaelHey jpa6,
Thank you for the inquiry.
Is it working correctly when you upload flag images in jpg or png format? The impact of using svg for the flags is quite minimal if you are just trying to decrease the page size or improve the loading speed.
Please try to add this code in the functions.php file to limit the size of the flags in theme options panel.
add_action('admin_head', 'ava_admin_head_styles'); function ava_admin_head_styles() { echo '<style> .avia_cur_lang, .avia_cur_lang svg, .avia_cur_lang img { max-height: 12px; max-width: 18px; } </style>'; }Best regards,
IsmaelHey WebDevDept,
Thank you for the inquiry.
You have to modify the includes > loop-author.php file and look for this code around line 128.
//echo the post title echo $title;Above the line, just add this code to display the featured images.
echo '<div class="big-preview ' . $blog_style . '" ' . avia_markup_helper( array( 'context' => 'image', 'echo' => false ) ) . '>' . $slider . '</div>';Best regards,
IsmaelHi,
When cheking this page in the front it show me a completly different content!
Did try disabling the cache plugin temporarily? You might be looking on a cached version of the page. Please post the login details in the private field so that we can test the translations.
Best regards,
IsmaelHi,
Sorry about that. It is just not possible to cover all bases in this case because of how varied external scripts such as fbp or ga set information or cookies in the local storage.
Thank you for your patience.
Best regards,
IsmaelHi,
Thank you for the update.
We may need to access the server in order to debug the issue further. Please post the the WP and FTP details in the private field.
Best regards,
Ismael3Hi,
Thank you for the info.
Now since everything works fine on a 4.7.xx version of enfold, it might be a good idea for me to use a slightly older version than the current one.
We don’t recommend using older versions of the theme because they are not compatible with the latest version of WordPress and some plugins, they don’t contain fixes for past issues and new features and might still have code that are susceptible to abuses that we don’t know of.
What we recommend is to find the actual cause of the issue, or to test the theme on a different server with a slightly different specification. If you don’t have access to a different server, first thing that you can do is set the installation to debug mode and enable the error logs. There might be errors occurring in the site that you are not aware of. Another thing is to install the Query Monitor plugin and check if there are slow queries and if there are scripts that are causing errors. You should also check the Site Health in the Tools panel to look for issues, hints for improvements and other recommendations.
Best regards,
IsmaelHi,
Glad to know that the suggestions above are working. Regarding the image orientation, you can modify this code in the enfold/config-templatebuilder/avia-shortcode-helpers/class-avia-masonry.php file around line 605, but we are not sure how this would affect other masonry layouts.
if( $size == 'fixed' ) { if( ! empty( $attachment ) || ! empty( $before_content ) ) { if( $auto ) { $class_string .= $this->ratio_check_by_image_size( $attachment ); } if( $manually ) { $class_string .= $this->ratio_check_by_tag( $entry['tags'] ); } } }You can remove the condition $size == ‘fixed’ completely or just replace it with true.
if( true ) { // rest of the code }Best regards,
IsmaelHi,
Thank you for the update.
The schema markup doesn’t have to be nearby the embed video, it just have to exist in the same page. You can use a plugin to add the snippet above or just add it manually in the functions.php file. Unfortunately, we are not sure why it is not working with a specific user role, all roles that can edit a page should be able to properly edit the elements in the Advance Layout Builder (ALB). But again, we do not recommend adding script or form tags directly in the builder because they could break existing layouts.
Best regards,
IsmaelHey jpa6,
Thank you for the inquiry.
This is probably the same issue as discussed in this older thread.
// https://kriesi.at/support/topic/cross-origin-request-blocked-fonts-not-loading-on-english-wpml/
You have to add this code in the functions.php file to adjust the path and use relative URL for the font files.
add_theme_support( 'custom_uploaded_fonts_relative_url' );Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the snippet.
Best regards,
IsmaelHey noellmn,
Thank you for the inquiry.
Looks like you have to manually allow access to the Youtube video by clicking the usercentrics (UC) button in the modal box as shown in the screenshot below.
Best regards,
IsmaelHi,
You cannot upload it using the Custom Font Manager because it is intended for Google fonts, but you can still register the font using the @fontface rule as described below.
// https://developer.mozilla.org/en-US/docs/Web/CSS/@font-face
Or by using a plugin such as the following.
// https://wordpress.org/plugins/custom-fonts/
Best regards,
IsmaelHi,
Thank you for the info.
We checked the page on an iPhone simulator, which should emulate an actual iPhone device and touch events and we noticed that there is a container that blocks the gallery on mobile view. This container has the class name “mask__content”, and setting its display property to none allows the lightbox to open again. Please check the screenshot in the private field.
Best regards,
Ismael
