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Hi,
Thank you for the update.
Are you referring to the sidebar or the portfolio title? Would you mind providing a screenshot of the issue? You can use imgur, savvyify or dropbox for the screenshot. Thanks!
Best regards,
IsmaelHey Marc,
Thank you for the inquiry.
Please set an https restriction for the API key, wait for a few minutes, then try to validate it again. Or post the login details in the private field so that we can check the issue properly.
Best regards,
IsmaelHey Michael,
Thank you for the inquiry.
Looks like you have added a lot of html tags in the page and there might be some tags that were not closed correctly. Please check the html tags and make sure that they are all closed properly, and temporarily remove any custom shortcodes in the page. Try to recreate the page from scratch if possible.
Best regards,
IsmaelHi,
Thank you for the update.
We temporarily disabled the Enfold > Performance > File Compression settings to regenerate the scripts and stylesheets. The paragraph is now back to its default color. You can enable the file compression back once the site is fully live or when you are done editing the site.
Best regards,
IsmaelHey Marina,
Thank you for the inquiry.
You can use this css code to apply a border to the left sidebar/header.
.html_header_sidebar #top #header { border-right: 1px solid; }Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.
Best regards,
IsmaelHi,
No problem! Glad to know that selecting a different size option for the masonry element helped. Please feel free to open another thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the info.
We can edit the page but we get an error from the html editor syntax highligher (hesh) plugin.
Uncaught TypeError: Cannot read properties of undefined (reading 'save') at R (hesh.js?ver=2.4.4:1:419185) at w (hesh.js?ver=2.4.4:1:415839) at hesh.js?ver=2.4.4:1:415438 hesh.js?ver=2.4.4:1 Uncaught TypeError: Cannot read properties of undefined (reading 'getWrapperElement') at F (hesh.js?ver=2.4.4:1:419382) at hesh.js?ver=2.4.4:1:415438Please try to disable the hesh plugin temporarily, toggle the Enfold > Performance > File Compression settings, then purge the cache. Let us know if that helps.
Best regards,
IsmaelMay 26, 2022 at 7:56 am in reply to: Footer and header influence each other and socket edition #1353008Hey HulaSlim,
Thank you for the inquiry.
We may need to login to the site in order to check the page above. Please post the login details in the private field and make sure that the theme is updated to version 4.9.2.3.
Best regards,
IsmaelHey extraeyes,
Thank you for the inquiry.
What is the exact issue with the Contact Form 7 plugin? Have you tried using the default contact form element in the Advance Layout Builder (ALB)? Please provide the site URL so that we can check the issue properly.
Best regards,
IsmaelHi!
Thank you for the info.
We tried to copy the mega menu setup in our local installation but we are not able to reproduce the issue. Can we have access to the site? We may need to actually see the menu setup in order to replicate the issue.
Cheers!
IsmaelHey dweddell,
Thank you for the inquiry.
Have you tried using the Grid Row element? You can apply a link to the grid row cells directly and the hover effect can be done with css.
Best regards,
IsmaelHi,
Thank you for the inquiry.
We adjusted the css code a bit. Please try to replace the previous modification with the following css code.
#top .main_menu ul li.current-menu-item .avia-menu-text { font-weight: 600; }Best regards,
IsmaelHey babettegcc,
Thank you for the inquiry.
You can use this css code to adjust the mobile menu breakpoint.
@media only screen and (min-width: 768px) and (max-width: 1366px) .responsive #top .av_mobile_menu_tablet .av-main-nav .menu-item-avia-special { display: block; } .responsive #top .av_mobile_menu_tablet .av-main-nav .menu-item { display: none; } }Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.
Best regards,
IsmaelMay 25, 2022 at 12:55 pm in reply to: Einblenden der Texte im Vollbild-Slider / Ändern der Zeit #1352915Hey Bernhard,
Thank you for the inquiry.
The slider is not loading at all when we checked the site. Did you modify the slider scripts? Please make sure to update the theme to version 4.9.2.3, then post the login details in the private field.
To adjust the duration of the caption animation, try to use this css code.
avia_transform .av_slideshow_full .active-slide .avia-caption-title, .avia_transform .av_fullscreen .active-slide .avia-caption-title { visibility: visible; -webkit-animation: caption-left 3s 1 cubic-bezier(0.985, 0.005, 0.265, 1); animation: caption-left 3s 1 cubic-bezier(0.985, 0.005, 0.265, 1); } .avia_transform .av_slideshow_full .active-slide .avia-caption-content, .avia_transform .av_fullscreen .active-slide .avia-caption-content { visibility: visible; -webkit-animation: caption-right 3s 1 cubic-bezier(0.985, 0.005, 0.265, 1); animation: caption-right 3s 1 cubic-bezier(0.985, 0.005, 0.265, 1); }Best regards,
IsmaelHey Suze,
Thank you for the inquiry.
It is possible to add a widget or an additional element inside the header container using template hooks or by modifying the template files directly. Please check the following documentation for more info.
// https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area
Best regards,
IsmaelHey mediaapps,
Thank you for the inquiry.
Do you have access to the cpanel or to the server via FTP? Please check the wp-config.php file and look for this code.
define('DISALLOW_FILE_EDIT', true);Make sure that DISALLOW_FILE_EDIT is set to false, or make sure to remove it to re-enable the theme file editor in the Appearance panel.
// https://wordpress.org/search/DISALLOW_FILE_EDIT/
Best regards,
IsmaelHey HulaSlim,
Thank you for the inquiry.
Have you tried selecting a different Size Settings for the masonry element in the Styling > Masonry Settings panel? Selecting the Flexible Masonry should work really well to what you are after but you have to make sure that the uploaded gallery images have the same sizes and aspect ratio.
Let us know if that helps.
Best regards,
IsmaelHi,
Thank you for your patience.
Yes, we actually thought that it is possible but unfortunately, it is not. Sorry for the confusion. Users can only input a single address in the email address field. If you need to use more complex forms, you can try plugins such as Contact Form 7 or WPForms. The plugins also have third party extensions that will further supplement the functionality of the contact forms.
Best regards,
IsmaelMay 25, 2022 at 7:29 am in reply to: Spezielles Kantenlayout – spezielles Layout an den Kanten #1352869Hi,
Thank you for the update.
You can also apply the same css to the column element. Just apply a custom css class name to it, duplicate the css code that we used above and replace the selector with the custom css class name.
// https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support
If the custom css class name of the column is av-clipped-column for example, the css code should look like this.
.responsive #top .av-clipped-column { clip-path: polygon(0% 0%, 100% 0, 100% 80%, 75% 100%, 0% 100%); }You can then apply a custom background color to the column itself instead of a background image.
Best regards,
IsmaelHey Vera,
Thank you for the inquiry.
Where can we see this issue? Please post the site details in the private field so that we can check the gallery. A screenshot uploaded to imgur, savvyify or dropbox will also help. Thanks!
Best regards,
IsmaelHi,
and yet out of stock items appear.
As we explained over and over in our previous replies, the post navigation will still display products even if they are out of stock, as long as they are in the same category regardless of the inventory status.
These are snippets from our previous replies (4 of them).
— As we explained above, the post navigation will filter or display products as long as they belong to the same category.
— The post navigation will not filter posts based on its (product) inventory.
— Unfortunately, the post navigation can only filter posts based on category.
— The post navigation now filters products in the same category but out of stock items will still be included.You may need to look for a different post navigation, possibly by installing a plugin or hire a freelancer developer to create a custom one from scratch with all the functionality that you require.
Best regards,
IsmaelHi,
Thank you for the info.
We have checked the dashboard and checked the css modifications, but we do not see any issues with it. Unfortunately, we are not yet sure what is going on with the site but it looks like the dynamic stylesheet doesn’t get regenerated whenever something is added in the Quick CSS field. We also tried the style.css file in the child theme but it is still not working.
Can we deactivate the plugins temporarily? Please ask your hosting provider if there is a cache system in your server, which might be preventing any modifications to get applied immediately.
Best regards,
IsmaelMay 25, 2022 at 6:40 am in reply to: How to add associated tags to each blog post using the Blog Post Widget #1352864Hi,
Thank you for the update.
We adjusted the code a bit and replace get_tags with the get_the_tags function. This should now display tags that are actually associated with a specific post.
// https://developer.wordpress.org/reference/functions/get_the_tags/
Best regards,
IsmaelMay 25, 2022 at 6:34 am in reply to: Ads not showing up on some pages added in widget and blocks #1352862Hey Mike,
Thank you for the inquiry.
We can see an ad in that location. Have you by any chance closed that ad before? Please try to check the page using a different browser or device.
This is what we see on our end: https://1drv.ms/u/s!AjjTfXSRbKTvwGbMHgbShXKGyIRR?e=xACj5g
Best regards,
IsmaelHey navindesigns,
Thank you for the inquiry.
You can use this css code to adjust the stack order of the #header container in the document when the filter is active.
.responsive .wc-prdctfltr-active #wrap_all #header { z-index: 0; }This should place the #header under the #main container, which is where the filter is located.
Best regards,
IsmaelHi,
Thank you for your patience.
Seems your css messes with the menu in responsive view.
Try to adjust the z-index value from 999 to 500. This should prevent the color section from covering the mobile menu container. Please make sure to toggle the Enfold > Performance > File Compression settings after doing the modification.
Best regards,
IsmaelHey Tiffany,
Thank you for the inquiry.
The dots should be center aligned by default. Please edit the slider, go to the Styling > Navigation Controls panel and make sure that the Slider Controls is set to the second option.
Best regards,
IsmaelHi,
So, somehow, the upsell (counter) and enfold productslider/wc must be linked.
Thank you for that info. Before echoing the product slider shortcode, try to reset the loop counter using this function.
wc_reset_loop(); // do product slider shortcode hereIf this doesn’t work, try to place the reset function after the product slider shortcode.
Best regards,
IsmaelHi,
We didn’t find anything. Again, sorry for the confusion. For clarification, the email input field in the actual contact form can only accept a single email address. It is not possible to input multiple addresses.
We previously asked if you are trying to send the autoresponder message to multiple email addresses. Is this what it is for?
Thank you for your patience.
Best regards,
IsmaelMay 24, 2022 at 8:39 am in reply to: Critical Error Messages in Admin area… not sure what is causing them/fix them #1352724Hi,
Thank you for the update.
You may need to update the theme manually this time because the automatic update will no longer work in the version currently installed in the site, the envato market plugin is probably not compatible with it either. Please check the documentation below to learn more about manual update via FTP.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
After the update, please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings and purge the cache.
Best regards,
Ismael -
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