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Viewing 30 posts - 10,141 through 10,170 (of 67,443 total)
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  • in reply to: Sub Menu letter Spacing #1362577

    Hey paspumpkins,

    Thank you for the inquiry.

    You can use this css code to adjust the letter spacing of the submenu items.

    .av-main-nav ul li .avia-menu-text {
        letter-spacing: 5px;
    }

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code.

    Best regards,
    Ismael

    in reply to: Bug in Enfold for WooCommerce prduct images #1362576

    Hi,

    The avia_woocommerce_thumbnail function, which contains the avf_wc_before_shop_loop_item_title_img_size filter, is also used for the related products and product sliders, so any changes to the function might break existing layouts. And most users do not seem to have any problem with the default size (shop_catalog), so according to @guenter, we will not be changing the function anytime soon. Please keep the filter for now.

    Thank you for your understanding.

    Best regards,
    Ismael

    in reply to: Custom Elements Not Working #1362455

    Hi,

    Thank you for following up.

    We didn’t find multiple CET instances in the page from the same template, so we added three Primary Button Small in the page. We edited the CET again, locked the Button Label and changed its value to Primary Button Smalls Edited. All elements or buttons from the same CET now have the label Primary Button Smalls Edited.

    Try to edit the Primary Button Small CET again from the Custom Elements tab and adjust the locked Button Label field value. You will see that all instances of that CET will inherit the updated value.

    Best regards,
    Ismael

    in reply to: Column Link cannot be tracked on click #1362454

    Hey navindesigns,

    Thank you for the inquiry.

    The actual URL or link is attached to an anchor element inside the column.

    <a class="av-screen-reader-only" href="https://site.net/practice-areas/car-accident-lawyer-in-new-york">Link to: Car Accident Lawyer in New York</a>
    

    You may need to set your tracker to watch for the av-screen-reader-only element instead of the column container.

    Best regards,
    Ismael

    in reply to: magazine thumbnails display at different sizes #1362453

    Hey Andrew,

    Thank you for the inquiry.

    What are the sizes of the newly uploaded images? The images are showing as 80x80px on our end, which is the default size for the small magazine entries. You can adjust the size of the big entry by adjusting the magazine element’s Styling > General Styling > Big Image Size settings.

    Best regards,
    Ismael

    in reply to: Avia builder #1362452

    Hey Mona LE PRINCE,

    Thank you for the inquiry.

    We may need to access the site in order to inspect the issue properly. Please make sure that the version of the theme is 5.1.1, WordPress is upgraded to version 6.0.1 and all plugins are updated. After the upgrade and updates, disable the cache and compression plugin, then toggle or temporarily disable the Enfold > Performance > File Compression settings. Let us know if the issue persists after doing the steps above.

    Best regards,
    Ismael

    in reply to: Mega Menu – Make all Images same Size #1362449

    Hey Eleina,

    Thank you for the inquiry.

    The size of the image in the 3rd column (people) is 2560x1440px, a bit larger than the images in the other columns (640x360px). Please make sure that the size of the images in the columns are the same.

    Best regards,
    Ismael

    in reply to: Woo Product Archive – Thumnail Size #1362448

    Hi,

    Sorry for the delay. Another user provided a temporary solution using one of the filters in the theme. Please check the filter in the link below.

    // https://kriesi.at/support/topic/woocommerce-product-images-not-displaying-correctly/#post-1362021

    Related threads:

    // https://kriesi.at/support/topic/woocommerce-product-images-not-displaying-correctly/
    // https://kriesi.at/support/topic/thumbnails-in-woocommerce-being-cropped-to-square-when-they-are-45/
    // https://kriesi.at/support/topic/woocommerce-problems-image-size-and-price-with-variations/

    Best regards,
    Ismael

    Hi,

    Sorry for the delay. There has been a lot of changes in the layer slider editor previously and they might have removed that feature. Would you mind providing a screenshot of the previous timeline editor? You can use imgur, savvyify or dropbox for the screenshot. Thanks.

    Best regards,
    Ismael

    in reply to: Elementor Icons #1362446

    Hi,

    Sorry for the delay. Looks like you are using the elementor plugin to create the icon box element, which contains an svg that is not rendering correctly for some reason. Have you tried using the Icon or Icon Box elements from the Advance Layout Builder?

    Best regards,
    Ismael

    in reply to: Flashlight Gallery button #1362445

    Hi,

    Sorry for the delay. We get this error in the console whenever we try to edit one of the posts or portfolio items.

    Uncaught TypeError: $(...).live is not a function
        at Object.bind_click (avia_media.js:23:24)
        at HTMLDocument.<anonymous> (avia_media.js:312:14)
        at e (jquery.min.js:2:30038)
        at t (jquery.min.js:2:30340)
    

    The error is related to the avia_media script which controls the upload behavior. Unfortunately, the account above is not an admin so we were not able to check the plugins or edit the files. Please provide an administrator account and make sure that the Appearance > Theme File Editor is active.

    Best regards,
    Ismael

    in reply to: Maintenance Mode confusion #1362444

    Hi,

    Thank you for the help @Sozo.

    When you select a maintenance page, the theme automatically sets the HTTP status header to 503, meaning that the site or service is unavailable, which is true because you just set the whole site on maintenance mode.

    The difference with the “redirect” and “no redirect” is the wp_redirect function. The theme tries to redirect the site to the selected maintenance mode page and set the HTTP status header to 302 (redirect), then exit. If the redirect fails, the theme sets the status to 503 again and outputs a fallback text telling the visitors that the site is unavailable.

    I hope that helps clear things up a bit.

    Best regards,
    Ismael

    in reply to: Bug in Enfold for WooCommerce prduct images #1362443

    Hey Martin,

    Thank you for the update.

    We are currently working on a solution for this. Just to clarify, in your “Butik” page, are you using the Product Grid element from the Advance Layout Builder? Have you tried setting the Styling > Image Size > Select image size to Use default – Woocommerce thumbnail.

    Best regards,
    Ismael

    in reply to: Issue with Yoast readability #1362442

    Hey Asterios,

    Thank you for the inquiry.

    Which criteria is failing in the analysis tool? We watched the short clip but we don’t understand the active language. Please provide the login details in the private field so that we can inspect the site further.

    Best regards,
    Ismael

    in reply to: Image duplicates in uploads folder #1362440

    Hey Nasi,

    Thank you for the inquiry.

    The theme automatically adjusts the compression level of the uploaded images, which could lead to increase in file size and consume more storage space. You can adjust the default quality by using this filter in the functions.php file.

    
    add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1);
    add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1);
    function avf_set_quality_mod($quality) {
    	$quality = 65;   // compression level what you like in percent
    	return $quality;
    }
    

    Quality is set to 100 by default. And if you want to prevent the generation of multiple images or thumbnails, please check the following threads.

    // https://kriesi.at/support/topic/how-to-reduce-thumbnails/#post-1360678
    // https://kriesi.at/support/topic/enfold-image-sizes-3/#post-1109028
    // https://kriesi.at/support/topic/portfolio-grid-alignment-issues/#post-1306849
    // https://kriesi.at/support/topic/how-can-i-delete-all-enfold-image-sizes/

    Best regards,
    Ismael

    in reply to: Custom Elements Not Working #1362439

    Hi,

    Are you editing the CET button from the Custom Elements tab? If you are editing an instance of the CET, other instances of that CET will not be affected. And again, only locked options will be inherited by the CET instances.

    We tried logging in to the site above but it is no longer available. Did you move the site?

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Wiedereröffnungsbadge für die Cookie-Anzeige #1362438

    Hey Ralf,

    Thank you for the inquiry.

    Are you referring to the buttons in the consent message bar? You can change the text of the buttons in the Enfold > Privacy & Cookies > Cookie Handling tab, look for the Buttons section. If this is not what you are looking for, please provide a screenshot using imgur, savvyify or dropbox.

    Best regards,
    Ismael

    in reply to: change logo #1362150

    Hey schweg33,

    Thank you for the inquiry.

    You have to go to the Dashboard > Pages panel, look for the Maintenance page or the page with the ID 15 and adjust the selected image in the Image element. It should be the very first Image element inside the second 1/4 column.

    Best regards,
    Ismael

    in reply to: Header Settings #1362149

    Hey peterg57,

    Thank you for the inquiry.

    You can adjust the header colors in the Enfold > General Styling > Logo Area tab, adjust the value of the Border Colors. And more options for the header styles can be found in the Enfold > Header > Header Layout panel. If you want to remove the borders and box shadow, please set the Header Style to the second option.

    You can also use this css code to remove the box shadow.

    .av_minimal_header_shadow {
        box-shadow: none;
    }
    

    Best regards,
    Ismael

    in reply to: Change H4 tag widget title #1362148

    Hey daves1997,

    Thank you for the inquiry.

    Are you referring to the widget title in the sidebar area? The following css code should adjust the style of the title (h3 element).

    #top .widget h3.widgettitle {
        background-color: transparent;
        color: red !important;
    }

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings while editing the site.

    Best regards,
    Ismael

    in reply to: Flashlight Gallery button #1362147

    Hey Fabio,

    Thank you for the inquiry.

    We may need to access the dashboard and check the page editor in order to debug the issue properly. Please provide the login details in the private field.

    Please note that the support for the Flashlight theme has already ended and has been removed from Themeforest, but we will still try to check the issue. We recommend upgrading to Enfold, our latest theme with more options and an advanced layout builder.

    Best regards,
    Ismael

    in reply to: Elementor Icons #1362146

    Hey FamalcoGroup,

    Thank you for the inquiry.

    Which of the icons are not displaying correctly? Would you mind providing a screenshot? Please use imgur, savvyify or dropbox for the screenshot. Thanks!

    Best regards,
    Ismael

    Hi,

    Thank you for the clarification.

    We can use the css code below to adjust the width and left margin of the blog entries. Please note that the margin of the portfolio grid is pixel-based while the blog posts is percentage-based so they might not look exactly the same.

    div .slide-entry.av_one_third {
        margin-left: 3%;
        width: 31.3333332%;
    }
    
    div .slide-entry.av_one_third.first {
        margin-left: 0;
    }

    The margin between the portfolio grid entries is 40px. The css code above should decrease the space between the post items and get you closer to that 40px gap.

    Best regards,
    Ismael

    in reply to: Custom Elements Not Working #1362144

    Hi,

    If I change a button font size in the custom elements , all the buttons on my page

    Please note that only locked options or values will be shared across all CETs in the site. If you created a CET from a Button element for example and locked the value of the Button Label field, all CET instances in the site will share this label or value. So when you edit the Button Label of the CET Button again, all CET instances will inherit the updated label value.

    Scenario 1:

    1.) Create a CET from a Button element.
    2.) Lock the Button Label field with the value “Click me!”.
    3.) Add instances of CET Button in 3 different pages or different areas in a single page.
    4.) All buttons will have the label “Click me!” by default.
    5.) To edit the CET again, go to the “Custom Elements” tab and click the “Edit Custom Elements” button.
    6.) Edit the CET Button again by clicking the pencil icon.
    7.) Change the label to “Do not click me!”, save the changes.
    8.) All instances of the CET Button will be updated and will now have the label “Do not click me!”.

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    The variable products are working correctly on our installation, price of the variable products are displaying as expected. The only difference that we noticed is that the new products only have color swatches or variations, without other variations or dropdown. Is it working correctly when you add new products containing different variations other than colors?

    We tried logging in to the staging site using the credentials above but it seems to be invalid. Please check the login info carefully or provide another admin account.

    Best regards,
    Ismael

    Hi!

    Thank you for your patience.

    Have you tried purging the cache and disabling the Performance > File Compression settings after adding the script? Please try to check the site on incognito mode as well.

    Aside from triggering a click event, we can also try and remove the expand icon on mobile view with this css.

    @media only screen and (max-width: 989px) {
      /* Add your Mobile Styles here */
      #top .av-horizontal-gallery-link:before {
        display: none !important;
      }
    }
    

    Let us know if removing the expand icon works.

    Best regards,
    Ismael

    Hi!

    Sorry for the delay. Adding this script in the functions.php file might help. The script should trigger a double tap/click when the horizontal gallery link is clicked and hopefully open a lightbox without having to tap twice on mobile view.

    // custom script: open horizontal gallery lightbox on single tap 
    function ava_custom_script_single_tap_horizontal_gallery_link()
    {
        ?>
        <script type="text/javascript">
            (function($) {
                if(false == $.avia_utilities.isMobile) return;
                
                $('.av-horizontal-gallery-link').on('click', function() {
                    $(this).dblclick();
                });
            })(jQuery);
        </script>
        <?php
    }
    add_action( 'wp_footer', 'ava_custom_script_single_tap_horizontal_gallery_link', 9999 );
    

    You should also use both css to fix the position of the expand/enlarge icon.

    #top .av-horizontal-gallery-link {
        width: 100% !important;
        height: 100% !important;
        background: transparent !important;
        transform: none !important;
    }
    
    #top .av-horizontal-gallery-link:before {
    position: absolute;
        right: 10px;
        bottom: 0;
    }
    

    Cheers!
    Ismael

    Hey Corina!

    Thank you for the inquiry.

    1.) We haven’t found the actual cause of the issue but another user from a different thread provided a working solution. Please use the snippet temporarily to revert the product thumbnail size back to default.

    // https://kriesi.at/support/topic/woocommerce-product-images-not-displaying-correctly/#post-1362021

    2.) We are not yet sure why the price is not displaying in the product price. Did you install a plugin for the color picker? Is the price displaying properly when the plugin is disabled?

    Cheers!
    Ismael

    in reply to: WooCommerce Product Grid image choice? #1362030

    Hi,

    Thank you for the inquiry.

    @Jason E: Martin (@martin_e83) provided a solution in the following thread (link below). You can use that snippet to override the theme’s product thumbnail configuration and revert the thumbnail size back to default.

    // https://kriesi.at/support/topic/woocommerce-product-images-not-displaying-correctly/#post-1362027

    Best regards,
    Ismael

    in reply to: WooCommerce product images not displaying correctly #1362027

    Hi!


    @martin_e83
    : Thank you for providing a working solution. Please keep it for now until we figure out the issue. Looks like the theme overrides the woocommerce_get_product_thumbnail function which renders the product thumbnails using woocommerce_thumbnail as the default size. The override is located in the enfold/config-woocommerce/config.php > avia_woocommerce_thumbnail, which uses the shop_catalog as the default thumbnail size. This is why the size of the thumbnail is 450x450px.


    @cd2s
    : Please use the snippet that @Martin provided above to revert the product thumbnail size to default.

    // https://kriesi.at/support/topic/woocommerce-product-images-not-displaying-correctly/#post-1362021

    Best regards,
    Ismael

Viewing 30 posts - 10,141 through 10,170 (of 67,443 total)