Hey M-Graphics24,

Thank you for the inquiry.

Would you mind providing a screenshot of the issue and the link to the older thread? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hey heytiffanymoore,

Thank you for the inquiry

We find an error in the console but not yet sure where it is being generated. Did you add any custom scripts in the site?

Please provide the login details in the private field so that we can check the issue further. Temporarily, try to toggle or disable the Enfold > Performance > File Compression settings.

Best regards,
Ismael

Hey Capo1200,

Thank you for the inquiry.

The following css code should adjust the fullwidth breakpoint of the Tab element. Please add the code in the Quick CSS field and make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings afterwards.

@media only screen and (max-width: 1024px)  {
	.responsive .tabcontainer{
		border-width: 1px;
		border-style: solid;
		border-top:none;
		overflow: hidden;
	}

	.responsive .tabcontainer .tab_titles{
		display:none;
	}

	.responsive .tabcontainer .tab_content,
	.responsive .tabcontainer .tab{
		width:100%;
		max-width:100%;
		border-left:none;
		border-right:0;
		left:0;
		top:0;
		min-height: 0!important;
	}

	.responsive .tabcontainer .tab_content{
		border-bottom:none;
		padding:15px 30px;
		clear: both;
	}

	.responsive .tabcontainer .tab.fullsize-tab{
		display:block;
		margin-bottom:-1px;
	}

	.responsive .top_tab .tab.fullsize-tab{
		margin-bottom:0px;
	}
}

Best regards,
Ismael

Hey Xavier,

Thank you for the inquiry.

Which elements are you trying to update? We have tested adding a text block below the first element, and after updating the page, the changes appear to be correctly reflected on the frontend.

Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Best regards,
Ismael

Hi,

Glad to know that @Guenni007 was able to assist you. If you have any more questions or need further assistance, please feel free to open another thread in the forum.

Have a nice day.

Best regards,
Ismael

Hey Ina,

Thank you for the inquiry.

You may need to edit the Image elements on the page and reselect the full-size version of the images. By default, Polylang automatically translates the images and makes them available for use in different languages. If necessary, you only need to translate the media information, such as the title and description.

Best regards,
Ismael

Hey Tanja,

Thank you for the inquiry.

You can configure the style of the caption such as the font size and overlay in the Styling > Image Caption toggle. You can also add css to adjust the style of the caption even further. To make the caption italic for example, please add this css code.

.av-image-caption-overlay {
    font-style: italic;
}

Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.

Best regards,
Ismael

Hey sebba,

Thank you for the inquiry.

How can we reproduce the issue? The form appears to be functioning correctly on the test page above. Did you remove the lightbox link?

Please provide more details or steps to reproduce the issue so that we can better understand and assist you.

Best regards,
Ismael

Hey Carmen!

Thank you for the inquiry.

You will have to update the theme manually via FTP and it may need to be done on a clone installation, just so you don’t affect the live site while doing the update. Once everything is up and running in the cloned site, redo the same steps in the live site. To update the theme manually via FTP, please follow these steps:

1. Create a clone installation of your live site. This will ensure that you don’t affect the live site during the update process.
2. Access the clone installation using FTP (File Transfer Protocol) or a similar file management tool.
3. Download the latest version (5.6.2) of the theme from Themeforest.
4. Unzip the theme files on your local computer.
5. Connect to the clone installation via FTP and navigate to the directory where the theme files are located. This is typically the “wp-content” > “themes” folder within your WordPress installation.
6. Upload the updated theme files to the appropriate directory, replacing the existing theme files.
7. Once the files are uploaded, log in to the admin dashboard of the clone installation.
8. You may be prompted to run any necessary update routines or migrations. Follow the instructions provided.
9. Verify that the updated theme is functioning correctly on the clone installation.
10. If everything is working as expected, repeat the same steps on the live site. However, exercise caution when updating the theme on the live site, as any issues or incompatibilities could affect the site’s functionality.
11. After updating the theme on the live site, thoroughly test the site to ensure that all features and functionalities are working correctly.

Please note that updating the theme manually via FTP requires caution. If you’re not comfortable with this process, it’s recommended to seek assistance from a third party developer.

If you have any further questions or need additional assistance, feel free to ask.

Best regards,
Ismael

Hi,

Alright. Please feel free to open another thread if you have any questions.

Have a nice day.

Best regards,
Ismael

Hi,

Great! Glad to know that you managed to find the option. Let us know if you need anything else.

Have a nice day.

Best regards,
Ismael

Hi,

No problem. Please let us know if you have more questions about the theme.

Have a nice day.

Best regards,
Ismael

Hey mickhb,

Thank you for the inquiry.

This is possible, but please note that making such modifications is beyond the scope of support. By default, the theme is designed to respond and switch to mobile/tablet mode when the screen width is less than 989px. When you zoom out to 50%, you are effectively increasing the visible width of the screen, causing the theme to switch the layout back to the desktop mode.

If you have any other questions or need further assistance within the scope of support, please feel free to let us know, and we’ll be happy to help.

Best regards,
Ismael

Hey Stefan,

Thank you for the inquiry.

Yes, this should be possible with CSS modifications. Please add the following code to the Quick CSS field:

.av-hotspot-container-inner-wrap .av-image-hotspot:nth-child {
    width: 20px;
    height: 20px;
}

.av-hotspot-container-inner-wrap .av-image-hotspot:nth-child(1) .av-image-hotspot_inner {
    background: red;
}

The first CSS rule adjusts the size of the hotspots, and you can modify the width and height values as needed. The second rule applies a different background color (red in this case) to the first hotspot. If you want to use an image as the background, you can replace the background property with the appropriate CSS code for setting a background image.

For more information on working with background images in CSS, you can refer to the following resource: https://www.w3schools.com/cssref/pr_background-image.php

Feel free to customize the code according to your specific requirements. Let us know if you have any further questions or need additional assistance.

Best regards,
Ismael

Hi,

To make the name appear before the email message, please replace the filter with the following code.

add_filter("avf_contact_form_autoresponder_mail", function($mail_array, $new_post, $form_params, $class) { 
     $mail_array["Message"] = "Hello " . $new_post["1_1"] . " " . $new_post["2_1"] . "!\n" . $mail_array["Message"];

     return $mail_array;
}, 10, 4);

Thank you for your patience.

Best regards,
Ismael