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Hey Jeannette,
Thank you for the inquiry.
What type of content or media would you like to insert on the page? Have you tried using the Gallery or Image elements available in the builder? If you require an element that can be added as a child of another element (such as columns or color sections), you can begin with the Text Block template or any elements inside the Content Elements tab.
Best regards,
IsmaelJune 29, 2023 at 7:23 am in reply to: WordPress 404 email alerts with ENFOLD’s custom 404 error page #1412020Hi,
Unfortunately, this type of modification exceeds the scope of our support. To further extend the functionality of the 404 option, you may consider hiring a freelance developer. Alternatively, you can contact our partner, Codeable, for additional customizations.
You can reach out to them at: https://kriesi.at/contact/customization
The developer should be able to utilize the hooks and functions we suggested earlier and incorporate them into your code.
Best regards,
IsmaelJune 29, 2023 at 7:19 am in reply to: Cls rate due to Avoid non-composited animations Unsupported CSS Property #1412019Hi,
Thank you for the update.
We may need to log in to the site in order to further investigate the issue. Please provide the WP and FTP details in the private field. Additionally, if there is a development or cloned version of the site, it would be better if we have access to it.
Best regards,
IsmaelHey Dave,
Thank you for the inquiry.
The issue with the cart dropdown has been resolved in the latest version of the theme. Please upgrade to version 5.6.3 and make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings afterward.
Additionally, a new filter has been introduced to re-enable the cart dropdown on cart and checkout pages. You can try the code below in the functions.php file.
add_filter("woocommerce_widget_cart_is_hidden", "__return_false");Best regards,
IsmaelHey tcampaner,
Thank you for the inquiry.
Which option did you select in the “Background Attachment” settings? Please note that the background attachment option can impact the initial position of the background image. Reverting it back to “Scroll” should ensure that the background image is placed in its proper location.
Best regards,
IsmaelJune 29, 2023 at 7:02 am in reply to: Keep column content attached to the lower margin of the layout grid #1412016Hey tcampaner,
Thank you for the inquiry.
We didn’t find any videos in the home page. Would you mind providing a screenshot or a short clip of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelJune 29, 2023 at 6:55 am in reply to: New project with sidebar menu masonry grid cut off inlet side in certain cases #1412015Hi,
Glad to hear that you were able to figure it out. Please don’t hesitate to start a new thread if you have any further questions.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the update.
Have you made any modifications to the template files such as “header.php” or “helper-main-menu.php”? It is also possible that the issue is caused by a plugin or one of its options, such as script compression.
To temporarily resolve the issue, please try adding the following code to the functions.php file.
add_action('wp_footer', 'ava_auto_resize'); function ava_auto_resize(){ ?> <script> (function($){ var int = window.setInterval(function(){ $(window).trigger('resize'); }, 1500); $(window).on("load", function () { setTimeout(function() { clearInterval(int); }, 500); $("body").trigger("click"); }); })(jQuery); </script> <?php }Best regards,
IsmaelJune 28, 2023 at 6:23 am in reply to: WordPress 404 email alerts with ENFOLD’s custom 404 error page #1411919Hey BeeCee,
Thank you for the inquiry.
You should be able to insert it using action hooks such as wp_head or init, then use a conditional function to only trigger the operation on 404 pages. Please check the documentations below for more info.
// https://developer.wordpress.org/reference/hooks/wp_head/
// https://developer.wordpress.org/reference/hooks/init/
// https://developer.wordpress.org/reference/functions/is_404/Best regards,
IsmaelJune 28, 2023 at 6:17 am in reply to: Background image of full width easy slider loads first and huge #1411918Hey epkdesign,
Thank you for the inquiry.
Would you consider enabling the Page Preloading option in the Enfold > Theme Options? If that is not an option, you can try constraining the full-width slider to a specific height.
.home #full_slider_1 { max-height: 450px; }Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.
Best regards,
IsmaelHi,
Thank you for the update.
We may need to access the site in order to understand the issue better. Please provide the login URL and admin account details in the private field.
Best regards,
IsmaelHey Monika,
Thank you for the inquiry.
This should be possible with a bit of css modification. Please check the documentation below for more info.
// https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width
Best regards,
IsmaelHi,
Thank you for the update.
Have you tried purging the cache before testing the page again? If the issue persists, please share the site URL and login details in the private field. We may need to access the site in order to further investigate the issue.
Best regards,
IsmaelHey zimbo,
Thank you for the inquiry.
You can manually insert html tags in the Heading Text field.
Example:
<a href="https://kriesi.at">Hello</a> There <a href="https://themeforest.net/category/wordpress?term=enfold">Human!</a>However, when doing so, please ensure that the Advanced > Link Settings > Header Text Link? is set to “No Link”.
Best regards,
IsmaelHey micromatag,
Thank you for the inquiry.
Unfortunately, achieving this with the color section is not possible. Background videos are disabled by default on mobile devices for certain reasons. You may need to consider using a fallback image or utilizing a different element like the layer slider, which supports background videos as well.
Best regards,
IsmaelHey acscreativenew,
Thank you for the inquiry.
You may need to adjust the height of the menu items with the following css code.
.av-main-nav > li { line-height: 30px; height: 38px; }Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.
Best regards,
IsmaelHey Ghilbert12,
Thank you for the inquiry.
Are you asking about the size of the featured images? The size typically defaults to the “portfolio” thumbnail, but it can change based on the number of columns in the grid. To provide more accurate assistance, please share the URL of the website so that we can inspect the blog posts element.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Have you configured the other site to have the menu positioned below the header? The header_main_alternate container will only be generated if the menu is placed at the bottom of the header or logo. Hope this helps.
Best regards,
IsmaelHey enfold,
Thank you for the inquiry.
To properly link the menu item to the anchor, you may need to replace the URL of the menu item from “https://www.site.com/#tickets” to simply “#tickets”. Let us know if this resolves the issue.
Best regards,
IsmaelJune 27, 2023 at 5:37 am in reply to: Cls rate due to Avoid non-composited animations Unsupported CSS Property #1411791Hey!
UPDATE: We’ve found the issues on the report but we are not yet sure what is causing them. We will report back once we figured out the issue.
Best regards,
IsmaelJune 27, 2023 at 5:24 am in reply to: Cls rate due to Avoid non-composited animations Unsupported CSS Property #1411790Hi!
We have reviewed the pagespeed test report mentioned earlier, but we couldn’t locate any issues related to ‘Unsupported CSS.’ Could you please provide a screenshot? Meanwhile, please go to the Enfold > Performance panel and adjust the Old Browser Support settings to the second option (Support Older Browsers). Please let us if this resolves the issue.
Thank you for your patience.
Best regards,
IsmaelHi,
No problem! Let us know in a different thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the inquiry.
You can adjust the padding of the columns on different devices by modifying the Layout > Padding > Inner Padding settings. Each device has its dedicated icon and fields where you can specify the padding value. Please ensure that you have updated to version 5.6.2.
Best regards,
IsmaelHi,
Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHey schweg33,
Thank you for the inquiry.
You can use this css code to adjust the space above the product image and hide the arrows or post navigation.
@media only screen and (min-width: 767px) { /* Add your Mobile Styles here */ .single-product #main .container_wrap.container_wrap_first { padding-top: 0; } .responsive .single-product .avia-post-nav { display: none !important; } }Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.
Best regards,
IsmaelHey fanlokbun,
Thank you for the inquiry.
The shortcode seems to be working correctly on our end. Have you tried using the “id” attribute instead of “sku”?
Example:
[product_page id="1102"]Please make sure to adjust the value of the ID attribute. Let us know if this works.
Best regards,
IsmaelHey!
Glad to hear that you were able to figure this out. Please feel free to open another if you have more questions about the theme.
Have a nice day.
Regards,
IsmaelHey Rustum,
Thank you for the inquiry.
It is possible that one of the plugins that you installed is causing the duplicated scripts and stylesheets. Please try to do the following steps:
1.) Toggle the Enfold > Performance > File Compression settings. Enable and disable them, then make sure to purge the cache.
2.) Alternatively, you can completely disable the compression settings and consider looking for another compression plugin such as Autoptimize or BWP Minify to handle the script and stylesheet optimization.
Let us know if this helps.
Best regards,
IsmaelHi,
Have you selected the correct layout in the Enfold > Blog Layout > Blog Layout settings? Please ensure that it is set to “Use the advanced layout builder…”. Also, verify that the blog is enabled in the Enfold > Theme Options > Where do you want to display the blog? settings. Additionally, you may need to reset the options in the Settings > Ready panel to their default values.
Let us know if this helps.
Best regards,
IsmaelHi,
Glad to hear that you have found a working solution. If you are interested in exploring a different approach, we recommend checking out the Custom Elements Template (CET). You can find detailed documentation on how to use CET at the following link.
// https://kriesi.at/documentation/enfold/custom-element-templates/
Please feel free to reach out if you have further questions or need assistance.
Have a nice day.
Best regards,
Ismael -
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