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Viewing 30 posts - 7,951 through 7,980 (of 67,457 total)
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  • in reply to: Creating a custom ALB container element #1412021

    Hey Jeannette,

    Thank you for the inquiry.

    What type of content or media would you like to insert on the page? Have you tried using the Gallery or Image elements available in the builder? If you require an element that can be added as a child of another element (such as columns or color sections), you can begin with the Text Block template or any elements inside the Content Elements tab.

    Best regards,
    Ismael

    Hi,

    Unfortunately, this type of modification exceeds the scope of our support. To further extend the functionality of the 404 option, you may consider hiring a freelance developer. Alternatively, you can contact our partner, Codeable, for additional customizations.

    You can reach out to them at: https://kriesi.at/contact/customization

    The developer should be able to utilize the hooks and functions we suggested earlier and incorporate them into your code.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We may need to log in to the site in order to further investigate the issue. Please provide the WP and FTP details in the private field. Additionally, if there is a development or cloned version of the site, it would be better if we have access to it.

    Best regards,
    Ismael

    in reply to: Woo commerce cart dropdown broken on update #1412018

    Hey Dave,

    Thank you for the inquiry.

    The issue with the cart dropdown has been resolved in the latest version of the theme. Please upgrade to version 5.6.3 and make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings afterward.

    Additionally, a new filter has been introduced to re-enable the cart dropdown on cart and checkout pages. You can try the code below in the functions.php file.

    add_filter("woocommerce_widget_cart_is_hidden", "__return_false");
    

    Best regards,
    Ismael

    in reply to: Image not centered in grid row background #1412017

    Hey tcampaner,

    Thank you for the inquiry.

    Which option did you select in the “Background Attachment” settings? Please note that the background attachment option can impact the initial position of the background image. Reverting it back to “Scroll” should ensure that the background image is placed in its proper location.

    Best regards,
    Ismael

    Hey tcampaner,

    Thank you for the inquiry.

    We didn’t find any videos in the home page. Would you mind providing a screenshot or a short clip of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    Hi,

    Glad to hear that you were able to figure it out. Please don’t hesitate to start a new thread if you have any further questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Hamburger menu not appearing unless tapped #1411922

    Hi,

    Thank you for the update.

    Have you made any modifications to the template files such as “header.php” or “helper-main-menu.php”? It is also possible that the issue is caused by a plugin or one of its options, such as script compression.

    To temporarily resolve the issue, please try adding the following code to the functions.php file.

    add_action('wp_footer', 'ava_auto_resize');
    function ava_auto_resize(){
    ?>
    <script>
    (function($){	
    	var int = window.setInterval(function(){
    		$(window).trigger('resize');
    	}, 1500);
    	
    	$(window).on("load", function () {	
    		setTimeout(function() {
    			clearInterval(int);
    		}, 500);
    
                    $("body").trigger("click");
    	});
    })(jQuery);
    </script>
    <?php
    }

    Best regards,
    Ismael

    Hey BeeCee,

    Thank you for the inquiry.

    You should be able to insert it using action hooks such as wp_head or init, then use a conditional function to only trigger the operation on 404 pages. Please check the documentations below for more info.

    // https://developer.wordpress.org/reference/hooks/wp_head/
    // https://developer.wordpress.org/reference/hooks/init/
    // https://developer.wordpress.org/reference/functions/is_404/

    Best regards,
    Ismael

    Hey epkdesign,

    Thank you for the inquiry.

    Would you consider enabling the Page Preloading option in the Enfold > Theme Options? If that is not an option, you can try constraining the full-width slider to a specific height.

    .home #full_slider_1 {
        max-height: 450px;
    }
    

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.

    Best regards,
    Ismael

    in reply to: Exclude certain posts from blog page? #1411917

    Hi,

    Thank you for the update.

    We may need to access the site in order to understand the issue better. Please provide the login URL and admin account details in the private field.

    Best regards,
    Ismael

    in reply to: Full width with Css for an iFrame #1411916

    Hey Monika,

    Thank you for the inquiry.

    This should be possible with a bit of css modification. Please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width

    Best regards,
    Ismael

    in reply to: Menu ID’s for the same page are not working well #1411915

    Hi,

    Thank you for the update.

    Have you tried purging the cache before testing the page again? If the issue persists, please share the site URL and login details in the private field. We may need to access the site in order to further investigate the issue.

    Best regards,
    Ismael

    in reply to: Add a link to a Subheading? #1411914

    Hey zimbo,

    Thank you for the inquiry.

    You can manually insert html tags in the Heading Text field.

    Example:

    <a href="https://kriesi.at">Hello</a> There <a href="https://themeforest.net/category/wordpress?term=enfold">Human!</a>
    

    However, when doing so, please ensure that the Advanced > Link Settings > Header Text Link? is set to “No Link”.

    Best regards,
    Ismael

    in reply to: Color Section with Video: Force Autoplay on Mobile #1411913

    Hey micromatag,

    Thank you for the inquiry.

    Unfortunately, achieving this with the color section is not possible. Background videos are disabled by default on mobile devices for certain reasons. You may need to consider using a fallback image or utilizing a different element like the layer slider, which supports background videos as well.

    Best regards,
    Ismael

    in reply to: Best way to create this menu style? #1411912

    Hey acscreativenew,

    Thank you for the inquiry.

    You may need to adjust the height of the menu items with the following css code.

    .av-main-nav > li {
        line-height: 30px;
        height: 38px;
    }

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.

    Best regards,
    Ismael

    in reply to: Blog’s layout changed #1411911

    Hey Ghilbert12,

    Thank you for the inquiry.

    Are you asking about the size of the featured images? The size typically defaults to the “portfolio” thumbnail, but it can change based on the number of columns in the grid. To provide more accurate assistance, please share the URL of the website so that we can inspect the blog posts element.

    Best regards,
    Ismael

    in reply to: Main menu issue #1411794

    Hi,

    Thank you for the inquiry.

    Have you configured the other site to have the menu positioned below the header? The header_main_alternate container will only be generated if the menu is placed at the bottom of the header or logo. Hope this helps.

    Best regards,
    Ismael

    in reply to: Menu ID’s for the same page are not working well #1411793

    Hey enfold,

    Thank you for the inquiry.

    To properly link the menu item to the anchor, you may need to replace the URL of the menu item from “https://www.site.com/#tickets&#8221; to simply “#tickets”. Let us know if this resolves the issue.

    Best regards,
    Ismael

    Hey!

    UPDATE: We’ve found the issues on the report but we are not yet sure what is causing them. We will report back once we figured out the issue.

    Best regards,
    Ismael

    Hi!

    We have reviewed the pagespeed test report mentioned earlier, but we couldn’t locate any issues related to ‘Unsupported CSS.’ Could you please provide a screenshot? Meanwhile, please go to the Enfold > Performance panel and adjust the Old Browser Support settings to the second option (Support Older Browsers). Please let us if this resolves the issue.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Textblock Content Styling on mobile view #1411696

    Hi,

    No problem! Let us know in a different thread if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Responsive? Issues on mobile devices. #1411695

    Hi,

    Thank you for the inquiry.

    You can adjust the padding of the columns on different devices by modifying the Layout > Padding > Inner Padding settings. Each device has its dedicated icon and fields where you can specify the padding value. Please ensure that you have updated to version 5.6.2.

    Best regards,
    Ismael

    in reply to: Updates Changing Fonts and Colours #1411694

    Hi,

    Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: distance and mouseover off #1411693

    Hey schweg33,

    Thank you for the inquiry.

    You can use this css code to adjust the space above the product image and hide the arrows or post navigation.

    @media only screen and (min-width: 767px) {
    
      /* Add your Mobile Styles here */
      .single-product #main .container_wrap.container_wrap_first {
        padding-top: 0;
      }
    
      .responsive .single-product .avia-post-nav {
        display: none !important;
      }
    }

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.

    Best regards,
    Ismael

    in reply to: Display products individually on mobile #1411459

    Hey fanlokbun,

    Thank you for the inquiry.

    The shortcode seems to be working correctly on our end. Have you tried using the “id” attribute instead of “sku”?

    Example:

    [product_page id="1102"]
    

    Please make sure to adjust the value of the ID attribute. Let us know if this works.

    Best regards,
    Ismael

    in reply to: remove black background from MP4 #1411458

    Hey!

    Glad to hear that you were able to figure this out. Please feel free to open another if you have more questions about the theme.

    Have a nice day.

    Regards,
    Ismael

    in reply to: How to dequeue enfold css and js files #1411457

    Hey Rustum,

    Thank you for the inquiry.

    It is possible that one of the plugins that you installed is causing the duplicated scripts and stylesheets. Please try to do the following steps:

    1.) Toggle the Enfold > Performance > File Compression settings. Enable and disable them, then make sure to purge the cache.

    2.) Alternatively, you can completely disable the compression settings and consider looking for another compression plugin such as Autoptimize or BWP Minify to handle the script and stylesheet optimization.

    Let us know if this helps.

    Best regards,
    Ismael

    in reply to: Exclude certain posts from blog page? #1411456

    Hi,

    Have you selected the correct layout in the Enfold > Blog Layout > Blog Layout settings? Please ensure that it is set to “Use the advanced layout builder…”. Also, verify that the blog is enabled in the Enfold > Theme Options > Where do you want to display the blog? settings. Additionally, you may need to reset the options in the Settings > Ready panel to their default values.

    Let us know if this helps.

    Best regards,
    Ismael

    in reply to: ein Element/Eintrag an mehreren Stellen #1411455

    Hi,

    Glad to hear that you have found a working solution. If you are interested in exploring a different approach, we recommend checking out the Custom Elements Template (CET). You can find detailed documentation on how to use CET at the following link.

    // https://kriesi.at/documentation/enfold/custom-element-templates/

    Please feel free to reach out if you have further questions or need assistance.

    Have a nice day.

    Best regards,
    Ismael

Viewing 30 posts - 7,951 through 7,980 (of 67,457 total)