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Viewing 30 posts - 7,381 through 7,410 (of 67,463 total)
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  • Hi,

    Thank you for the update.

    We may need to login to the site in order to further check the issue. Please provide the login details in the private field. Is it alright if we deactivate the plugins while testing the site?

    Best regards,
    Ismael

    in reply to: Image with hotspots; close onclick #1419888

    Hi,

    Thank you for the info.

    Instead of editing the avia.js file, we just added this script in the functions.php file.

    function av_hide_show_tooltips (){ ?>
        <script>
    	(function( $ ) {
    		$('body').on( "click", function(e) {
    			$(this).children('.avia-tooltip').hide();
    		});
    	})(jQuery);
        </script>
    <?php }
    add_action('wp_footer', 'av_hide_show_tooltips');

    This should hide all active tooltip when you click anywhere in the document.

    Best regards,
    Ismael

    in reply to: Enfold (FORM) not working with correctly configured SMTP. #1419880

    Hey enic5,

    Thank you for the inquiry.

    To test if the default wp_mail function is working correctly on your site, please install the following plugin and let know us of the results:

    // https://wordpress.org/plugins/wp-test-email/

    The steps outlined in the following documentation should also help.

    // https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Ismael

    in reply to: Productpage #1419878

    Hi,

    All images in the “inschrijven” page are displaying correctly on our end. Please make sure to purge the cache or try to check the site on incognito mode.

    Best regards,
    Ismael

    in reply to: recurring events not showing #1419831

    Hi,

    We adjusted the query a bit to sort the items by start date. Please note that the date that is displayed in the front end is the modified or published date, not the event start date. You can hide this date by adding this css code.

    time.date-container.minor-meta.updated {
        display: none;
    }

    Best regards,
    Ismael

    in reply to: recurring events not showing #1419825

    Hi,

    Thank you for the info.

    It turns out that post ID is different from event ID, which is why we can’t retrieve the recurring events. We modified the filter in the functions.php file a bit to check if the an item is part of a series and fetch the actual post ID.

    foreach ($events as $event) {
            if(tribe_is_recurring_event($event->ID))
            {
                $posts[] = tec_series()->where( 'event_post_id', $event->ID )->first()->ID;
            } else {
                $posts[] = $event->ID;
            }
        }
    

    As you may notice, the “After-School Program”, which is a recurring event, is now included in the list.

    Best regards,
    Ismael

    in reply to: Make default enfold editor using gutenberg #1419824

    Hi,

    That almost worked. I still have to x out left side of screen to get full enfold screen

    That is the default behavior. You can set the Fullscreen Mode as default in the Options > View panel.

    Best regards,
    Ismael

    in reply to: Unable to update the images in “Portfolio Items” #1419823

    Hi,

    Thank you for the update.

    Did you try editing the Portfolio Grid element in the Projekte page? We have adjusted the Portfolio Grid element and enabled the AJAX option, as shown in this screenshot: https://prnt.sc/Fydvfi1a6dFq. When you click on one of the items, it will open a modal window displaying a dedicated gallery or slider for that item and other related info. You can also adjust the number of columns in the Portfolio Grid > Styling > Columns > Column count settings. It’s currently set to display a single column.

    Best regards,
    Ismael

    in reply to: Parallax Design- mobil view looks not right #1419822

    Hey rixi,

    Thank you for the inquiry.

    We can’t reproduce the issue on our end. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Benutzerdefinierte Cookies lassen sich nicht abschalten #1419821

    Hi,

    Thank you for the update.

    A added the Google Analytics Tracking Code with “Code Snippets” in the header.

    As mentioned above, the privacy option can only interact with the analytics script when the tracking code is added in the appropriate field. The tracking code should be added in the Enfold > Google Services > Google Analytics Tracking Code field.

    Best regards,
    Ismael

    in reply to: Function creates error after update #1419820

    Hi,

    Thank you for the info.

    The code in the pastebin.com looks incomplete, but we managed to find the error in the following line.

    if(avia_is_dynamic_template() || is_paged() || is_search() ) return false;
    

    The function avia_is_dynamic_template is no longer used in the theme. Please try to replace it with:

    if(is_paged() || is_search() ) return false;
    

    Best regards,
    Ismael

    in reply to: Resize thumbnails on archive pages #1419819

    Hi,

    Thank you for the update.

    It is on category pages shown in the link below that the thumbnail sizes aren´t right and they don´t seem to be targeted by $size[‘portfolio‘]. Can you tell me which description I need to use? Thanks!

    To adjust the thumbnail in the category or archive pages, try to add this filter in the functions.php file. This modification will set the “portfolio” size as the default thumbnail.

    add_filter("avf_post_slider_args", function($atts, $context) {
    	if( $context == "archive" ) {
    		$atts['preview_mode'] = 'custom';
    		$atts['image_size'] = 'portfolio';
    	}
    	return $atts;
    }, 10, 2);
    

    Best regards,
    Ismael

    in reply to: Image with hotspots; close onclick #1419818

    Hi,

    Thank you for following up.

    We may need to login to the site in order to properly test the modification. Please provide the login details in the private field.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    The titles are rendered fully on load, but it looks like there is a script cutting off some of the titles and limiting them to a certain number of characters. Did you add a script for this?

    Best regards,
    Ismael

    in reply to: Date Picker Form Issue Mobile #1419814

    Hey!

    ‘Your Message Has Been Sent!’ success message is hidden above from the visitor as it disappears off the screen.

    We slightly modified the script above. Please try it again.

    // https://kriesi.at/support/topic/date-picker-form-issue-mobile/#post-1419717

    Regards,
    Ismael

    in reply to: Anchor links vs Safari #1419813

    Hi,

    Thank you for the update.

    We can reproduce the issue but not yet sure what is causing it. It might be due to the hidden section on desktop and medium devices. Please try to add this css code and make sure to temporarily disable the Enfold > Performance > File Compression settings.

    @media only screen and (min-width: 990px) {
    
      .responsive.av-no-preview #top #wrap_all .av-desktop-hide,
      .responsive.av-no-preview #top #wrap_all .av-desktop-font-size-hidden,
      .responsive.av-no-preview #top #wrap_all .av-desktop-font-size-title-hidden {
        display: none;
        height: 0;
      }
    }
    
    @media only screen and (min-width: 768px) and (max-width: 989px) {
    
      .responsive.av-no-preview #top #wrap_all .av-medium-hide,
      .responsive.av-no-preview #top #wrap_all .av-medium-font-size-hidden,
      .responsive.av-no-preview #top #wrap_all .av-medium-font-size-title-hidden {
        display: none;
        height: 0;
      }
    }

    Best regards,
    Ismael

    in reply to: Gallery Lightbox not working #1419812

    Hi,

    Thank you for the info.

    Where did you add the custom scripts? We can log in to the site, but we are unable to access the Appearance > Theme File Editor, and we didn’t find any snippets plugin installed. The error doesn’t seem to point to any specific file or function, even when compression is disabled. To re-enable the theme file editor, please check the following documentation.

    // https://developer.wordpress.org/advanced-administration/wordpress/wp-config/#disable-the-plugin-and-theme-file-editor

    It is also possible that one of the plugins, such as the Nextgen Gallery, 3D Viewer or the Popup Maker, is in conflict with the default lightbox. Have you tried disabling the plugins temporarily?

    In the meantime, please upgrade the theme from version 5.6.5 to the latest version, 5.6.6. We recommend doing this on the dev site first.

    Best regards,
    Ismael

    in reply to: Web page design quote #1419810

    Hey Sada,

    Thank you for your interest in the theme.

    We don’t handle site development projects on this platform, but we do offer WordPress theme such as Enfold, which you can find on Themeforest: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    If you need assistance or have questions, please feel free to reach out to us here in the forum. We’re here to help!

    Best regards,
    Ismael

    in reply to: Web page design quote #1419809

    Hey Sada,

    Thank you for your interest in the theme.

    We don’t handle site development projects on this platform, but we do offer WordPress theme such as Enfold, which you can find on Themeforest: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    If you need assistance or have questions, please feel free to reach out to us here in the forum. We’re here to help!

    Best regards,
    Ismael

    in reply to: Schema markup not working #1419808

    Hey Xiscoj,

    Thank you for the inquiry.

    The theme adds basic schema markup to the site, but only on selected template files or builder elements such as images, toggles, posts elements etc. Where are you trying to implement the schema markup?

    If you check the schema validator below, it reports that you have 9 entries or articles in the page and provides other infos about the site. (see private field)

    Best regards,
    Ismael

    in reply to: Disabling Swipe for Enfold Tab Section #1419807

    Hey mikegrace78,

    Thank you for the inquiry.

    Did you disable the Enfold > Performance > File Compression settings after doing the modification? It’s possible that the site is still using the minified version of the file without the modification described in the previous thread. Please purge the cache as well afterward.

    Best regards,
    Ismael

    in reply to: Small type on selected slides in Enfold #1419806

    Hey charger70,

    Thank you for the inquiry.

    The text seems to be consistent on our end. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Unable to update the images in “Portfolio Items” #1419675

    Hey enic5,

    Thank you for opening a new thread.

    We may need to access the site in order to check the issue properly. Please make sure to update the theme to the latest version 5.6.6, then provide the login details in the private field.

    I can’t access the “portfolio grid” from anywhere really, let alone not even find it… *headache*

    The Portfolio Grid is an element in the Advance Layout Builder (ALB), which is the default editor that comes with the theme.

    Where would you like to display your portfolio items? If you haven’t created a dedicated page for your portfolio items, please do so. Once you’ve created the page, switch to the Advance Layout Builder (ALB), look for the Portfolio Grid element, and insert it into the editor. You can then configure the Portfolio Grid element as shown in the screenshot: https://prnt.sc/Fydvfi1a6dFq.

    Best regards,
    Ismael

    in reply to: Make default enfold editor using gutenberg #1419673

    Hi,

    Thank you for the inquiry.

    Are you trying to set the Advance Layout Builder as the default editor for your pages or posts? The script provided in the following thread should help.

    // https://kriesi.at/support/topic/activate-alb-for-pages-by-default/#post-1406365

    Best regards,
    Ismael

    in reply to: Gallery Lightbox not working #1419672

    Hi,

    As @Guenni007 pointed out above, we may need to access the site in order to properly check the issue. Please provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: (Page) Footer not loading correct on search result page #1419671

    Hey bonsaimedia,

    Thank you for the inquiry.

    Did you modify the header.php or the footer.php file in the child theme? Please upgrade the theme to the latest version 5.6.6, then override the template files in the child theme using the updated version.

    Best regards,
    Ismael

    Hi,

    Good to know that you managed to solved the issue. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Benutzerdefinierte Cookies lassen sich nicht abschalten #1419661

    Hey royaltask,

    Thank you for the inquiry.

    Did you place the Google Analytics tracking code in the Enfold > Google Services > Google Analytics Tracking Code field? The privacy option will not be able to block or toggle the analytics tracker if the tracking code is placed somewhere else.

    Best regards,
    Ismael

    in reply to: Strange behavior images. #1419660

    Hi,

    Glad we could be of help! Thank you for using the theme. Regarding the cache plugins, either should work well, but we recommend experimenting with different plugins to find the one that suits your site best. Results can vary depending on the site’s specific needs. If you have more questions about the theme, please don’t hesitate to start another thread.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: No way to modify buttons in pre-existing full width slider. #1419659

    Hi,

    Alright! See you on the next thread. Thank you for your patience.

    Best regards,
    Ismael

Viewing 30 posts - 7,381 through 7,410 (of 67,463 total)