Hey christianh150,

Thank you for the inquiry.

Did you create a custom GTM event for the form-submission? Please check this article and watch the video for more info.

— https://support.google.com/analytics/answer/12229021?sjid=3714059059832338320-NC
— https://www.youtube.com/watch?v=QmEOPuJr05w

Let us know if you need more info.

Best regards,
Ismael

Hey Caitlin,

Thank you for the inquiry.

You need to install the Classic Widgets plugin to disable the block editor and revert to the default widgets interface. After activating the plugin, you should be able to create the “header” widget area as shown in the screenshot below.

View post on imgur.com

Let us know if you need more info.

Best regards,
Ismael

Hey jnightingale,

Thank you for the inquiry.

The site is currently in maintenance mode, so we’re not able to access it — we may need to log in. Regarding the menus, please make sure that the current main menu is set as the “Enfold Main Menu” in the Appearance > Menus panel. Kindly refer to the screenshot below.

View post on imgur.com

Let us know the result.

Best regards,
Ismael

Hey Russell,

Thank you for your interest in Enfold.

The videos are not accessible, so we’re not able to view them. In any case, the theme comes with built-in demo content, so you don’t need to start from scratch. You can simply import a demo and then incorporate your existing designs, images, and content to match what you have in mind. It’s very user-friendly, with plenty of customization options and a powerful Advanced Layout Builder where most of the content creation and site building will take place.

If you have any questions or need help with development, feel free to reach out to us here in the forum — we’re happy to help.

You can preview the available theme demos below.

— https://kriesi.at/themes/enfold-overview/

To help you get started, please check out the documentation.

— https://kriesi.at/documentation/enfold/

Let us know if you have any more questions.

Best regards,
Ismael

Hey Denise Chapman,

Thanks for reaching out.

The site was not loading when we visited it. If the automatic update in the dashboard is not working, you may need to download the latest version of the theme from your Themeforest account and manually upload it to your server via FTP. Please refer to the documentation below for more info on how to update manually via FTP.

— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Let us know if you need more info.

Best regards,
Ismael

Hey fiorettipau,

Thank you for the inquiry.

To disable the title and excerpt in the Masonry element, you can set the Content > Captions > Element Title and Excerpt to the last option (Display neither). Please check the screenshot below.

View post on imgur.com

Best regards,
Ismael

Hi,

Thank you for the screenshot. We initially thought the first section contained a static image. To adjust the size of the video, try to add this css code.

#top .avia-video .mejs-container, #top .avia-video .mejs-container video {
    object-fit: cover;
}

View post on imgur.com

Best regards,
Ismael

Hey Collie-IT,

Thank you for the inquiry.

You need to fill in the Content > Button > Button Title Attribute in order to apply the aria-label attribute to the Button element. The same value will be used for both the title and aria-label attributes.

View post on imgur.com

Best regards,
Ismael

Hey maryenvato,

Thank you for the inquiry.

You may need to delete the translated posts and any related entries, then recreate them from scratch before translating them again. Please provide the site URL and login details so we can investigate the issue further.

Best regards,
Ismael

Hi,

It’s not a bug, maybe just a misunderstanding of how it should be used due to the lack of element description. This is the code for the empty_line element, which returns nothing when $element['element_display'] is set to "e-mail". As mentioned above, try to avoid using the empty_line element between columned or rowed elements.

/**
		 *
		 * @since 4.8.6.4
		 * @param string $id
		 * @param array $element
		 */
		protected function empty_line( $id, array $element )
		{
			if( isset( $element['element_display'] ) && 'e-mail' == $element['element_display'] )
			{
				return;
			}

			$this->elements_html .= "
<p id='element_{$id}' class='{$element['class']} av-form-empty-line '></p>

";
		}

Please feel free to open another thread if you have more questions.

Thank you for your patience.

Best regards,
Ismael

Hey Maggie,

Thank you for the inquiry.

We couldn’t find the video on the home page or anywhere else on the site. Would you mind providing a screenshot of the issue or a direct link to the page containing the video element?

Best regards,
Ismael

Hi,

Thank you for the screenshot.

We may need to log in to the site to properly investigate the issue. As requested previously, please clone the site to a staging environment, then provide the WP and FTP login details in the private field.

Best regards,
Ismael

Hey plc_ratm,

Thank you for the inquiry.

Are you hosted on OVH? This is a known issue with demo imports on that specific provider. We have manually imported the content of the 2017 demo, including the theme options. Unfortunately, the images and the layer slider failed to import. You can now start editing the pages and replace the missing images with your own.

Let us know how it goes.

Best regards,
Ismael

Hey no1uknowdfw,

Thank you for the inquiry.

You may need to reset the options in the Settings > Reading panel to their default values, or deselect the pages set there. Please provide the login details in the private field so we can investigate the issue further.

Best regards,
Ismael

Hi,

We’ll keep the thread open. Let us know if you have any more questions and keep us updated.

Best regards,
Ismael