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Hi,
Thank you for the inquiry.
We couldn’t reproduce the issue; the builder loaded correctly when we edited the page mentioned above. Did you happen to remove the background video?
Best regards,
IsmaelJanuary 23, 2024 at 5:07 am in reply to: Footer, via Footer Page, is not showing. Tried replacing footer.php… #1431734Hey emac,
Thank you for the inquiry.
The message above is just added to remind the users to unselect the custom page when the Default Footer & Socket Settings is not set to Page based footer options. If you don’t intend to display a Page based footer, make sure to set the Select Page dropdown below the Default Footer & Socket Settings to Select Page.
Best regards,
IsmaelHey keep12,
Thank you for the inquiry.
Yes, the files in the avia_posts_css folder are generated by the theme to render the custom styles of the builder elements. If you want to disable the generation and apply the custom styles inline instead, just add this filter in the functions.php file.
/** * Filter to skip css file generation. * You can add logic to skip for certain pages/posts only. * * @since 4.8.6.1 * @param boolean $create * @return boolean true | false or anything else to skip generation of css file */ function custom_avf_post_css_create_file( $create ) { return false; } add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );Best regards,
IsmaelJanuary 23, 2024 at 4:53 am in reply to: Choose of size in shop looks very special on tablets #1431732Hey Michael,
Thank you for the inquiry.
We don’t see anything unusual with the size of the shop thumbnails. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.
Best regards,
IsmaelHey Michael,
Thank you for the inquiry.
You can add the following css code to adjust the fullwidth breakpoint of the columns. Make sure to select the On Tablets (989 Pixels) option in the Fullwidth Break Point settings.
@media only screen and (max-width: 1400px) { .responsive #top #wrap_all .flex_column.av-break-at-tablet, .responsive #top #wrap_all .av-break-at-tablet .flex_cell { margin: 0; margin-bottom: 20px; width: 100%; display: block; } }Best regards,
IsmaelHi,
Great! Glad to know that this has been resolved. Please feel free to open another thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelJanuary 22, 2024 at 6:52 am in reply to: Button link to contact form with prefilled information depending on selection. #1431653Hi,
Thank you for the inquiry
This option is not built into the default contact form, but you can achieve it using custom scripts. However, we recommend sticking with the Contact Form 7 implementation, as it provides more options for future customization.
Best regards,
IsmaelHi!
Please continue here: https://kriesi.at/support/topic/color-sectiom-on-tablets-problem/#post-1431441
Best regards,
IsmaelJanuary 19, 2024 at 9:43 am in reply to: Video not showing in Full-Width Easy Slider in Mobile View #1431466Hey djcopywriter,
Thank you for the inquiry.
It used to work before but has now stopped working on all websites.
This has been the default behavior of the background or slider videos ever since. Only the fallback image option will display on mobile view. If you need to display the background video, please try to replace the element with a Layer Slider.
Best regards,
IsmaelHey iveyeng,
Thank you for the inquiry.
The poor-air-quality.jpg is actually loaded as webp, not jpeg. Please check the screenshot in the private field.
Best regards,
IsmaelJanuary 19, 2024 at 9:31 am in reply to: change blog posts display from random order to reverse chronological #1431463Hey williamslyd,
Thank you for the inquiry.
The posts should display based on the date they were published, with the latest post appearing first. Have you installed any plugins recently? Please provide the login details in the private field so that we can check the issue further.
Best regards,
IsmaelJanuary 19, 2024 at 9:26 am in reply to: Blog post, formatted excerpt, false representation #1431461Hi,
Thank you for the update.
We’ve found an unclosed or invalid tag in the excerpt of one of the posts and corrected it. (see private field)
London Klezmer Quartett < strong >30. Juni 2024 | 19 Uhr Open Air oder Kapelle Kloster Walsrode< strong >Best regards,
IsmaelHi,
Thank you for the update.
Please make sure to remove the add_filter (pre_get_posts) and the include_cpt_search function altogether.
function include_cpt_search( $query ) { if ( $query->is_search ) { $query->set( ‘post_type’, array( ‘post’, ‘page’, ‘proyectos_ma’ ) ); } return $query; } add_filter( ‘pre_get_posts’, ‘include_cpt_search’ );was created to be able to use the Enfold visual layout designer in the new custom post type: projects_ma
The filter avf_alb_supported_post_types should be enough to enable the Advance Layout Builder for the custom post type (projects_ma).
Best regards,
IsmaelHey tcampaner,
Thank you for the inquiry.
The ID of the color section containing the contact form in the RO version is still “contact” so you should adjust anchor from “#contacte” to “#contact”. Please edit the menu items in the Appearance > Menus panel and adjust the “Contact” menu item accordingly.
Best regards,
IsmaelHi,
It´s a problem of the Plugin WooCommerce Product Tabs. In version 2.0.23 the tabs work, with the latest version 2.1.0.1 it does not work… But I don´t know why.
You may need to contact the plugin developers to learn more about the issue. But again, please note that the hook and the plugin will only work when the Classic or Block editor is active. Have you tried disabling the other plugins temporarily?
Best regards,
IsmaelHi,
Please check the link below to learn more about cache clearing.
// https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/
To force a refresh, please check the documentation below.
// https://wordpress.com/support/browser-issues/#force-a-refresh
You can also check the page on incognito mode or in a different browser where you haven’t checked it before.
Best regards,
IsmaelHi,
Plugins Updraft Plus, Yoast SEO and Simple History are no longer showing despite being in the plugins folder. Do I just add them again?
We are not really sure why the plugins are not displaying in the plugins panel. Please make sure to create a site backup before attempting to install the plugins again.
Also there is this error on the Updates page:
These warnings should not be displaying because we already set the WP_DEBUG_DISPLAY to false. Did you remove the WP_DEBUG_DISPLAY constant from the wp-config.php file?
Best regards,
IsmaelHey BrendaSarg,
Thank you for the inquiry.
You can apply a minimum height to the first column in the cells to keep the second columns in every cell aligned, regardless of the header text length. Please add this code in the Quick CSS field.
.av-13eqxa-137e0f234429402bf39428b87725a660 .flex_cell .flex_cell_inner .flex_column_table:nth-child(1) { min-height: 100px; }Best regards,
IsmaelJanuary 19, 2024 at 8:43 am in reply to: Automatically Activate Advanced Layout Builder & Load Template #1431448Hey NicomIT,
Thank you for the inquiry.
You can automatically enable the Advanced Layout Builder after creating a post, but applying a saved template will require more customization beyond the scope of support. Please add this code to the functions.php file.
function trigger_alb_on_load(){ ?> <script> (function($){ $(window).load(function() { $("#avia-builder-button").trigger('click'); }); })(jQuery); </script> <?php } add_action('admin_head-post-new.php', 'trigger_alb_on_load');Thread: https://kriesi.at/support/topic/bulk-enable-advanced-layout-builder-on-pages/#post-1102304
Best regards,
IsmaelHi,
Is the theme search managed by Google? Or did you think my original question referred to Google search?
Sorry for the confusion. We initially thought you were referring to the Google SERPs. After checking the default AJAX search, it seems to be returning updated posts aside from an item called “foxs-field”, which displays lipsum text. To address this, please follow these steps: edit the post/page, save the content as a template (or ensure you have a site backup), switch to the default editor, delete any remaining content in the text editor, then switch back to the Advanced Layout Builder (ALB). If the content is gone after switching back to ALB, use the template that you’ve just created to restore the content. This might help resolve the issue.
Best regards,
IsmaelJanuary 19, 2024 at 8:32 am in reply to: i bought your product, how do i speak to support, i cant figure this out #1431444Hi,
We replied here: https://kriesi.at/support/topic/custom-enfold-theme-worked-for-7-years-issue-after-woocommerce-and-wp-update/#post-1431443
Best regards,
IsmaelJanuary 19, 2024 at 8:32 am in reply to: custom enfold theme worked for 7 years, issue after woocommerce and wp update #1431443Hey!
Thank you for the inquiry.
What is the current version of the theme? You have to upgrade to version 5.6.9 in order to fix the cart issue. After upgrading the theme, make sure to toggle the Enfold > Performance > File Compression settings and purge the cache before testing the page again.
Regards,
IsmaelHey lion73,
Thank you for the inquiry.
Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelJanuary 19, 2024 at 8:25 am in reply to: Avia Layout Architect not loading on page for latest posts #1431440Hey MattRied,
Thank you for the inquiry.
Have you tried to temporarily disable the Enfold > Performance > File Compression and the cache plugin? Please provide the login details in the private field so that we can check the issue properly.
Best regards,
IsmaelHi,
Awesome! Glad it’s resolved. Please do not hesitate to open another thread should you have more inquiries about the theme.
Have a nice day.
Best regards,
IsmaelHi,
Great! Glad to know that the issue has been resolved. If you’re looking for an alternative to the default compression option, you can try the Autoptimize plugin. Let us know if you have more questions.
Have a nice day.
Best regards,
IsmaelJanuary 19, 2024 at 8:17 am in reply to: Prioirty Posts No Longer show up after Upgrade to Enfold 5.6.9 #1431436Hi,
Thank you for the info.
When we checked one of the posts (link in the private field), we only found one “testimonial” content, which is quite different from the same post on the live site (link in the private field). How did you create the “Classroom Environment” post, and which editor did you use?
Additionally, could you provide the login details for the live site so that we can compare the two?
Best regards,
IsmaelHi,
Thank you for the clarification.
To redirect the page again to the product page after closing the lightbox, please replace the script in the functions.php file with the following code.
function ava_trigger_masonry_lightbox_on_load() { ?> <script> window.addEventListener('DOMContentLoaded', function() { (function($) { setTimeout(function () { $('.av-masonry-container .av-masonry-item-with-image.lightbox-added:first').trigger('click'); }, 100); }(jQuery)); }); (function($) { $(document).ready(function () { $('.av-masonry-entry').on('mfpOpen', function(e) { $('.mfp-bg, .mfp-container').on('click', function(e) { e.preventDefault(); var container = $(e.target) if(container.hasClass('mfp-container')) window.history.back(); }) $('.mfp-close').on('click', function(e) { e.preventDefault(); window.history.back(); }) }); }); }(jQuery)); </script> <?php } add_action( 'wp_footer', 'ava_trigger_masonry_lightbox_on_load', 99 );Best regards,
IsmaelHi,
You can get rid of the warnings temporarily by adding this code in the wp-config.php file.
define( 'WP_DEBUG_DISPLAY', false );Make sure to add it and the memory limit declarations above this line.
/** Absolute path to the WordPress directory. */ if ( !defined(‘ABSPATH’) ) define(‘ABSPATH’, dirname(__FILE__) . ‘/’);Best regards,
Ismael -
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