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Hi,
Thank you for the info.
We couldn’t find any errors in the back end, so we’re not yet sure what is causing the issue. Can we deactivate the plugins temporarily? Please create a site backup or a restore point so that we can restore the site if anything goes wrong.
Best regards,
IsmaelHi,
@Guenni007: Yes, the script should work regardless of the burger menu settings. You may need to add a few more conditions if you need to prevent the submenu from sticking when the burger menu overlay is active.function ava_custom_sticky_sub_menu() { ?> <script> (function($){ var width = $(window).width(); var $stickyTop = $('#sub_menu1'); if (width <= 767) { $stickyTop.waypoint(function(direction) { if (direction === 'down') { $stickyTop.addClass('sticky-top'); } if (direction === 'up' || $('.av-burger-overlay').is(':visible')) { $stickyTop.removeClass('sticky-top'); } }, { offset: '0%' }); } })(jQuery); </script> <?php } add_action( 'wp_footer', 'ava_custom_sticky_sub_menu', 99 );Best regards,
IsmaelHey xfacta,
Thank you for the inquiry.
If you want to fully display the image on mobile view, you can set the Styling > Background Image > Background Repeat to Scale to fit. This will contain the image and make it fully visible inside the color section container. Another option is to add another Color Section and upload a different background image appropriate for the mobile size. Then, toggle the Advanced > Responsive > Element Visibility settings to control the visibility of the new section and the other Color Section. Essentially, you’ll have two versions of the same Color Section, one for desktop and another for mobile view.
Best regards,
IsmaelHi,
Thank you for the update.
We were able to access the editor and see the list of images in the first slider, but when we edited the second, we encountered the same error ERR_CONNECTION_REFUSED. The site didn’t load at all after that. Have you tried recreating the slider from scratch? For testing, you can save the current content as a template, create another page, and then apply the template to it.
Best regards,
IsmaelHi,
Great! Glad to know that this has been resolved. Please don’t hesitate to open another thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelJanuary 23, 2024 at 6:20 am in reply to: Easy slider image animation works when previewing page changes, not on published #1431747Hey!
Thank you for the inquiry.
The stylesheets are compressed when we checked the site and it’s possible that the changes are not getting applied because of this . Please make sure to toggle the file compression or disable it temporarily, then purge the cache before checking the adjustments.
Regards,
IsmaelHi,
Thank you for the update.
Glad to know that the Advance Layout Builder is now loading correctly. It’s possible that some plugins installed on your site aren’t compatible with the latest PHP version, leading to errors that also affect the builder. There’s no need to add the code to the wp-config.php file.
Best regards,
IsmaelHey Michael,
Thank you for the inquiry.
The background video seems to be disabled when we checked the site, with only the fallback image displayed. Did you figure out the issue?
.avia-section.av-1dmdsw-353dba630ef420455b0a84e61260cab6 { background-color: #ffffff; background-image: url(https://kunstmico.ch/wp-content/uploads/2023/11/Kunst-MICO-Shop.jpg); background-repeat: no-repeat; background-position: 50% 50%; background-attachment: scroll; }Best regards,
IsmaelJanuary 23, 2024 at 5:49 am in reply to: How can I change the breaking point from normal menu to burger menu? #1431743Hey Loveronika,
Thank you for the inquiry.
You can adjust the mobile menu breakpoint in the Enfold > General > Menu Items For Mobile settings. Set it to the second option. You can also add this css code.
@media only screen and (max-width: 1366px) { nav.main_menu li:not(.av-burger-menu-main, .av-active-burger-items) { display: none; } .av-burger-menu-main { display: block; } }Best regards,
IsmaelHi,
Thank you for the update.
The Ro version is “contacte” and the English version is “contact”.
Yes, we understand. But the anchor in the main menu is still set to “#contact”, so on RO version, it doesn’t scroll down to the correct section. You have to edit the color sections and adjust the ID attribute accordingly or clone the menu and create an RO version of it.
Best regards,
IsmaelHi,
Thank you for the update.
You may need to check the wp-config.php file and make sure that the DISALLOW_FILE_EDIT constant is set to false. If you can’t find the constant in the said file, you can declare it manually with the value set to false.
define( 'DISALLOW_FILE_EDIT', false );This should re-enable the Appearance > Theme File Editor panel. If the panel is still not accessible, you can also edit the functions.php file via S/FTP. You may need to ask your hosting provider for the login credentials.
Best regards,
IsmaelHey whdsolutions,
Thank you for the inquiry.
The map is being disabled or blocked by the Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behaviour. It should load when you accept the privacy cookies. If you want the map or any external services such as fonts to load even without accepting the privacy cookies, you can set the Default Cookie Behaviour to the first or second option.
Best regards,
IsmaelHi,
Glad to know this solution worked. Please let us know if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelHey vantagepointmg,
Thank you for the inquiry.
Did you select a category to display from the Content > Select Entries > Which Categories Should Be Used For The Blog list? Please provide the login details in the private field so that we can check the page and the blog posts settings.
Best regards,
IsmaelHi,
Thank you for the screenshot.
We don’t get any errors when we add the code in the functions.php file. Please revert the changes, re-open the functions.php file or refresh the dashboard, then make sure to copy the code directly from forum before pasting it to the functions.php file.
function custom_sticky_sub_menu() { ?> <script> (function($){ var width = $(window).width(); var $stickyTop = $('#sub_menu1'); if (width <= 767) { $stickyTop.waypoint(function(direction) { if (direction === 'down') { $stickyTop.addClass('sticky-top'); } if (direction === 'up') { $stickyTop.removeClass('sticky-top'); } }, { offset: '0%' }); } })(jQuery); </script> <?php } add_action( 'wp_footer', 'custom_sticky_sub_menu', 99 );Best regards,
IsmaelHey Alteks,
Thank you for the inquiry.
We tried logging in but got an error using the credentials above. The username is not registered on the site. Please check the login info carefully or provide another admin account. Also, please make sure that the theme is updated to version 5.6.9.
Best regards,
IsmaelHi,
Thank you for the inquiry.
We couldn’t reproduce the issue; the builder loaded correctly when we edited the page mentioned above. Did you happen to remove the background video?
Best regards,
IsmaelJanuary 23, 2024 at 5:07 am in reply to: Footer, via Footer Page, is not showing. Tried replacing footer.php… #1431734Hey emac,
Thank you for the inquiry.
The message above is just added to remind the users to unselect the custom page when the Default Footer & Socket Settings is not set to Page based footer options. If you don’t intend to display a Page based footer, make sure to set the Select Page dropdown below the Default Footer & Socket Settings to Select Page.
Best regards,
IsmaelHey keep12,
Thank you for the inquiry.
Yes, the files in the avia_posts_css folder are generated by the theme to render the custom styles of the builder elements. If you want to disable the generation and apply the custom styles inline instead, just add this filter in the functions.php file.
/** * Filter to skip css file generation. * You can add logic to skip for certain pages/posts only. * * @since 4.8.6.1 * @param boolean $create * @return boolean true | false or anything else to skip generation of css file */ function custom_avf_post_css_create_file( $create ) { return false; } add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );Best regards,
IsmaelJanuary 23, 2024 at 4:53 am in reply to: Choose of size in shop looks very special on tablets #1431732Hey Michael,
Thank you for the inquiry.
We don’t see anything unusual with the size of the shop thumbnails. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.
Best regards,
IsmaelHey Michael,
Thank you for the inquiry.
You can add the following css code to adjust the fullwidth breakpoint of the columns. Make sure to select the On Tablets (989 Pixels) option in the Fullwidth Break Point settings.
@media only screen and (max-width: 1400px) { .responsive #top #wrap_all .flex_column.av-break-at-tablet, .responsive #top #wrap_all .av-break-at-tablet .flex_cell { margin: 0; margin-bottom: 20px; width: 100%; display: block; } }Best regards,
IsmaelHi,
Great! Glad to know that this has been resolved. Please feel free to open another thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelJanuary 22, 2024 at 6:52 am in reply to: Button link to contact form with prefilled information depending on selection. #1431653Hi,
Thank you for the inquiry
This option is not built into the default contact form, but you can achieve it using custom scripts. However, we recommend sticking with the Contact Form 7 implementation, as it provides more options for future customization.
Best regards,
IsmaelHi!
Please continue here: https://kriesi.at/support/topic/color-sectiom-on-tablets-problem/#post-1431441
Best regards,
IsmaelJanuary 19, 2024 at 9:43 am in reply to: Video not showing in Full-Width Easy Slider in Mobile View #1431466Hey djcopywriter,
Thank you for the inquiry.
It used to work before but has now stopped working on all websites.
This has been the default behavior of the background or slider videos ever since. Only the fallback image option will display on mobile view. If you need to display the background video, please try to replace the element with a Layer Slider.
Best regards,
IsmaelHey iveyeng,
Thank you for the inquiry.
The poor-air-quality.jpg is actually loaded as webp, not jpeg. Please check the screenshot in the private field.
Best regards,
IsmaelJanuary 19, 2024 at 9:31 am in reply to: change blog posts display from random order to reverse chronological #1431463Hey williamslyd,
Thank you for the inquiry.
The posts should display based on the date they were published, with the latest post appearing first. Have you installed any plugins recently? Please provide the login details in the private field so that we can check the issue further.
Best regards,
IsmaelJanuary 19, 2024 at 9:26 am in reply to: Blog post, formatted excerpt, false representation #1431461Hi,
Thank you for the update.
We’ve found an unclosed or invalid tag in the excerpt of one of the posts and corrected it. (see private field)
London Klezmer Quartett < strong >30. Juni 2024 | 19 Uhr Open Air oder Kapelle Kloster Walsrode< strong >Best regards,
IsmaelHi,
Thank you for the update.
Please make sure to remove the add_filter (pre_get_posts) and the include_cpt_search function altogether.
function include_cpt_search( $query ) { if ( $query->is_search ) { $query->set( ‘post_type’, array( ‘post’, ‘page’, ‘proyectos_ma’ ) ); } return $query; } add_filter( ‘pre_get_posts’, ‘include_cpt_search’ );was created to be able to use the Enfold visual layout designer in the new custom post type: projects_ma
The filter avf_alb_supported_post_types should be enough to enable the Advance Layout Builder for the custom post type (projects_ma).
Best regards,
IsmaelHey tcampaner,
Thank you for the inquiry.
The ID of the color section containing the contact form in the RO version is still “contact” so you should adjust anchor from “#contacte” to “#contact”. Please edit the menu items in the Appearance > Menus panel and adjust the “Contact” menu item accordingly.
Best regards,
Ismael -
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