Hi,

Thank you for the update.

I have created the image exactly in the proportions of the color section,

When we checked the home page on our end (with a screen resolution of 2560x1600px), the size of the Color Section is only 1400x470px, while the background image measures 2500x470px. Their proportions and sizes are significantly different because the dimension of the Color Section changes based on the screen it is viewed on.

Also, please note that when the Parallax effect is enabled, the theme automatically enlarges the image container to compensate for the effect. If you need the entire image to be visible, you can use either the Fullwidth Easy slider or the Image element.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

consider temporarily disabling the cache plugin and turning off the theme’s file compression settings

The suggestion above is simply to confirm whether the cache plugin or compression option is causing the issue. However, since you’ve already confirmed this, there’s no need to proceed with it.

If you’ve already activated the compression option in the cache plugin, it’s not necessary to enable the theme’s compression settings since they essentially do the the same things, and enabling both could be redundant and may lead to issues, as you’ve recently experienced.

Best regards,
Ismael

Hi,

Thank you for the update.

When we checked the site, the Facebook Pixel script loads repeatedly, up to a thousand times, which could be causing issues on mobile phones. Have you installed a plugin related to the Facebook Pixel or this script?

https://storage.googleapis.com/builder-preview/iframe/pixel.js

Best regards,
Ismael

Hey beverlystone,

Thank you for the inquiry.

The sorting buttons are not visible because there were no Sorting Tags defined for the Accordion items. We edited the items and added a few sorting tags. Please make sure to purge the cache or do a hard refresh before checking the page.

Best regards,
Ismael

Hey Jason Brodie,

Thank you for the inquiry.

What did you change, and what is the current version of the theme? Please make sure that the theme is updated to version 5.6.10. If the automatic update in the dashboard is not working, try to update the theme manually via S/FTP.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Ismael

Hey omnicnc,

Thank you for the inquiry.

The default font size is currently set to 13px. Have you tried to temporarily disable the Enfold > Performance > File Compression settings? If this doesn’t work, try to manually adjust the font size in the Enfold > General Styling > Typography panel.

Best regards,
Ismael

Hey abmicromedia,

Thank you for the inquiry.

If the issue occurs while using a different contact form plugin, then this might be an issue with your server. You might want to contact your hosting provider about the issue and check the following link for more trouble shooting steps:

// https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Ismael

Hi,

Thank you for the update.

The site seems to to be loading correctly from our end. This seems to be a minor hiccup in the server due to caching. In the future, before updating a plugin, consider temporarily disabling the cache plugin and turning off the theme’s file compression settings to make that the resources are updated and loaded properly. You can reactivate the plugin and compression options afterward.

Best regards,
Ismael

Hi,

Here I have found that in most cases the selection “Clear Cache”

This might mean that the latest updates are not being reflected because a cache exists. You might want to deactivate the cache plugin temporarily and disable the Enfold > Performance > File Compression settings while editing the site. You can enable these options again once you’re done editing the site.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

This is not possible because of browser policies. Automatically playing unmuted media files is not allowed, unless browser flags or options are edited, as you’ve found. Users need to manually play media files if audio is enabled. If muted autoplay is enabled, users will need to manually unmute the media file. For more info, please refer to the link below:

// https://developer.chrome.com/blog/autoplay
// https://support.mozilla.org/en-US/kb/block-autoplay

Best regards,
Ismael

Hi,

Glad to now that this solution worked! Please feel free to open another thread if you have more questions about the theme.

Have a nice day.

Best regards,
Ismael

Hey marxsvjetlana64,

Thank you for the inquiry.

The map seems to be functioning correctly from our end. Have you checked your connection speed? The gray rectangles you’re seeing could be the tiles where the images haven’t loaded yet.

We may need to a screenshot of the issue. Please use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hey envato861,

Thank you for the inquiry.

Are you referring to the Stretch to fit option in the Background Repeat settings? As its name suggests, this option stretches the background image to cover the entire color section. However, in some instances, certain parts of the image may overflow beyond the background positioning area and will not be visible if the calculated size and aspect ratio of the color section differ from that of the background image. This is often the case since the color section is responsive or inherits the dimensions of the device or screen.

Best regards,
Ismael

Hi,

It’s good to know that you’ve found the option. We were not aware of it either. If you have any further questions about the theme, please don’t hesitate to open another thread.

Have a nice day.

Best regards,
Ismael

Hey stuart131,

Thank you for the inquiry.

We are not yet sure why the issue occurs but adding this script in the functions.php file should help.

add_action('wp_footer', 'ava_auto_resize');
function ava_auto_resize(){
?>
<script>
(function($){	
	var int = window.setInterval(function(){
		$(window).trigger('resize');
	}, 1500);
	
	$(window).on("load", function () {	
		setTimeout(function() {
			clearInterval(int);
		}, 500);
	});
})(jQuery);
</script>
<?php
}

Best regards,
Ismael