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Hi,
Thank you for the clarification.
To remove the highlight or focus outlines, try to add this css code:
#top .av-control-minimal .avia-slideshow-arrows a, #top .av-control-minimal .avia-slideshow-arrows a:before { user-select: none; outline: none; -webkit-tap-highlight-color: transparent; }
Best regards,
IsmaelNovember 29, 2024 at 4:09 am in reply to: Fehlermeldung: ‘Ungültiges Formular für reCAPTCHA gesendet.’ #1472554Hey UweS,
Thank you for the inquiry.
It might be a plugin conflict or an issue with a custom script. Is this still happening? Please provide a link to the page with the contact form so that we can check it.
Best regards,
IsmaelNovember 28, 2024 at 10:04 am in reply to: Unable to activate ALB (using custom fields) while importing posts #1472460Hi,
Thank you for the update.
The builder also requires these meta fields.
_aviaLayoutBuilder_active _aviaLayoutBuilderCleanData _avia_builder_shortcode_tree _alb_shortcode_status_content _alb_shortcode_status_clean_data _alb_shortcode_status_preview _avia_sc_parser_state _av_alb_posts_elements_state _av_el_mgr_version
You may need to directly edit the posts and activate the ALB manually in order to properly create these fields.
Best regards,
IsmaelHi,
Thank you for the info.
The mega menu items should be aligned horizontally by default. Did you add any custom css to stack them vertically? It seems like the layout you’re aiming for is a bit more complex, and the mega menu doesn’t offer this by default. You might need to use third-party plugins such as Ubermenu to achieve the desired layout. Please check the links below:
1. QuadMenu
2. Superfly
https://codecanyon.net/item/superfly-responsive-wordpress-menu-plugin/8012790Best regards,
IsmaelHi,
Sorry for the delay. We are still not sure what is causing the issue, but it seems to be related to the tab section on the page and its contents, which are quite extensive. As mentioned above, when we copied the template to our local installation, we were able to reproduce the “exceeded quota” error but were still able to update the page. In the meantime, please try to reduce or separate the contents of the tab section and create dedicated pages for them instead.
Best regards,
IsmaelHey timothym49,
Thank you for the inquiry.
You may need to disable the default Google Map implementation in the theme by adjusting the Enfold > Google Services > Enable Google Maps on your site settings. Please let us know once the site is live so that we can check the elements.
Best regards,
IsmaelNovember 28, 2024 at 9:37 am in reply to: Spalten brechen ungewollt um / Columns break unintentionally #1472451Hi,
Thank you for the login.
The issue doesn’t occur on a test page (see private field), so it seems to be something specific to the page above. Did you add any htm or custom scripts to the page? Have you tried recreating the page from scratch?
Best regards,
IsmaelNovember 28, 2024 at 9:21 am in reply to: Product Description Not Showing on WooCommerce Product Pages #1472449Hey sidsingh78,
Thank you for the inquiry.
We see this error in the console when we checked the product page:
Uncaught TypeError: Cannot read properties of undefined (reading 'register') at avia-footer-scripts-400d684f4690d9b1d3fa5495d0cb8833---674784f8c4995.js:167:779 at
The error is generated from the compressed scripts, so we can’t pinpoint where it’s coming from. Please temporarily disable the Enfold > Performance > File Compression settings and let us know if the issue persists.
Best regards,
IsmaelHey M-Graphics24,
Thank you for the inquiry.
There is no option for this out of the box but we might be able to modify it with css. Could you provide screenshots of the changes that you’d like to implement? You can use platforms like Savvyify, Imgur or Dropbox.
Best regards,
IsmaelHi,
Great! Glad to know that this has been resolved. Please don’t hesitate to open another thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelNovember 28, 2024 at 9:16 am in reply to: Enfold keeps deleting part of my content whenever I make any edits #1472445Hi,
Thank you for the inquiry.
Hi NO HTML or custom scripts,
There are tons of HTML in the page and this particular html is causing the issue because it’s not closed properly.
< strong >ANY Platform
Please review the html and make sure that they are all valid.
Best regards,
IsmaelNovember 28, 2024 at 9:09 am in reply to: Where do I find the services, pricing and special forms pages #1472444Hey amandawellbeing,
Thank you for the inquiry.
You can use the Table element in the Advance Layout Builder in order to create pricing tables. Please check the documentation below for more info:
// https://kriesi.at/documentation/enfold/table/
// https://kriesi.at/themes/enfold-2017/elements/tables/Best regards,
IsmaelHey Michael F,
Thank you for the inquiry.
Did you toggle the Enfold > Layout Builder > Custom Layout And Dynamic Content and the Lock Advanced Layout Builder settings? Please make sure that the builder is not locked.
Best regards,
IsmaelNovember 28, 2024 at 9:03 am in reply to: Unable to activate ALB (using custom fields) while importing posts #1472441Hey Arsène,
Thank you for the inquiry.
Are you trying to programmatically activate the ALB for the imported posts? You may need to import the entire posts and post meta tables to make sure that the ALB status is correctly activated when transferring the posts to another site. You can use plugins like Duplicator or WP Migrate DB in order to properly transfer the custom post types.
Best regards,
IsmaelNovember 28, 2024 at 7:42 am in reply to: Anchor link scroll depth off on mobile (using sticky header) #1472430Hey James,
Thank you for the inquiry.
Please try to add this css code and let us know of the result.
@media (max-width: 768px) { :target { scroll-margin-top: 200px; } }
Make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings and purge the cache after adding the modification.
Best regards,
IsmaelNovember 28, 2024 at 7:36 am in reply to: Enfold keeps deleting part of my content whenever I make any edits #1472429Hey!
Thank you for the inquiry.
Did you add any html or embed custom scripts in the page? Please make sure that all html tags are valid and that they are closed properly. Let us know of the result.
Best regards,
IsmaelHey Antonio,
Thank you for the inquiry.
We updated the script and the style modifications a bit so that they only apply on desktop view:
Script:
function next_slide_on_image_click() { ?> <script type="text/javascript"> window.addEventListener("DOMContentLoaded", function () { if (window.matchMedia("(min-width: 1024px)").matches) { // Apply only for screens wider than 1024px (function($){ $('.avia-slide-wrap img').click(function() { $(this).closest('.avia-slideshow').find('.avia-slideshow-arrows a.next-slide').trigger('click'); }); })(jQuery); } }); </script> <?php } add_action('wp_footer', 'next_slide_on_image_click');
CSS:
@media only screen and (min-width: 1024px) { .avia-slideshow-arrows.avia-slideshow-controls { height: 100% !important; width: 100% !important; display: block; position: absolute; top: 0; left: 0; } #top .avia-slideshow-arrows a { width: 50% !important; height: 100%; top: 0; margin: 0 !important; padding: 0 !important; opacity: 0 !important; } #top .avia-slideshow-arrows a.prev-slide { left: 0; } #top .avia-slideshow-arrows a.next-slide { right: 0; } }
Best regards,
IsmaelHi,
Thank you for the update; your kind words mean a lot!
In the home page, the header is transparent, so you will need to enable the Transparency Options in the Enfold > Theme Options panel and upload a different logo for transparent headers in the Transparency Logo option. You can also adjust the color of the menu items for transparent headers. As for the favicon, we updated the URL from http to https. Please make sure to purge the cache after uploading the logo for transparent headers.
Best regards,
IsmaelHi,
Thank you for the update.
The thickness of the font is different because the text is wrapped in a < b > tag or bold element. Did you add these tags?
<b>Produktivitätsverlust durch veraltete Tools</b>
You can adjust the font weight with this css code:
tr th:first-child b, tr td:first-child b { font-weight: normal; }
Best regards,
IsmaelHi,
Thank you for the screenshot.
Where can we check the issue? Please provide the site URL in the private field. Have you tried asking the plugin developer about the issue?
Best regards,
IsmaelHi,
You don’t need to edit the functions.php file because the Custom CSS Class name field is already available in every element. However, if you need to enable the Appearance > Theme File Editor, make sure that the DISALLOW_FILE_EDIT directive in the wp-config.php file is set to true or is not present at all.
I do not understand why the images are scaled even though the screen resolution for both is 1080×2408 pixels.
Please note that the value (max-height: 800px) depends on the browser viewport size, not the screen resolution, which includes calculation for the device pixel ratio (DPR) or pixel density. For example, a phone with a screen resolution of 1024×2048px and a DPR of 3 will have a viewport size of approximately 360×802px.
We recommend leaving the setup as it is since it would require a significant amount of modifications to account for all possible screen sizes. Making sure that the image is fully visible in the viewport might be unnecessary because users can still scroll to view the entire content.
Best regards,
IsmaelNovember 28, 2024 at 6:35 am in reply to: Animation starts when texts are visible in the browser #1472422Hey mickhb,
Thank you for the inquiry.
Have you tried using the Animation options of the Column elements instead? The animation should only be triggered once the element is visible on the viewport. Please check the documentation below for more info.
Best regards,
IsmaelHey Enfoldfanatic,
Thank you for the inquiry.
This is still not possible with the color section element, so you will need to apply a fallback image. If playing background videos on mobile devices is necessary, consider using the Layer Slider element.
Best regards,
IsmaelHey jclark930inc,
Thank you for the inquiry.
We are unable to access the site because the SSL certificate has expired. Please contact your hosting provider to request a renewal of the certificate. Also, could you confirm the current version of the theme installed on your site? Please make sure that the theme is updated to version 6.0.6.
Best regards,
IsmaelHi,
, it is getting the drop down mega menu to run FULL WIDTH of the screen and appear seamless with the upper navigation
Unfortunately, there is no built-in option for this and it would require significant modifications to the theme. You may want to consider using a menu plugin, such as UberMenu or any of the plugins listed below, to achieve the desired menu layout and functionality.
1. QuadMenu
2. Superfly
https://codecanyon.net/item/superfly-responsive-wordpress-menu-plugin/8012790Best regards,
IsmaelNovember 27, 2024 at 7:17 am in reply to: Video background in Color Section is not showing in Firefox #1472341Hi,
Thank you for the inquiry.
We encounter this error when we checked the site on Firefox.
Media error: Format(s) not supported or source(s) not found
Download File: https://eastnorwalkblue.markhannondesign.com/wp-content/uploads/2024/11/ENB-Hero-Video_HEVC.mp4Firefox doesn’t support HEVC. You may need to encode your MP4 again to H.264 format or use third-party video hosting such as Youtube or Vimeo.
Best regards,
IsmaelHi,
Thank you for the update.
it goes blank once I enter shipping details and it calculates tax
The script seems to be working as expected. It transforms the text from “Tax” to “Tax (Exempt?)”. How can we reproduce the issue? Please provide a screenshot using platforms like Savvyify, Imgur, or Dropbox.
Best regards,
IsmaelHi,
Thank you for the update.
But when I add your code to functions.php of the live site https://chiway.ch/diplom-lehrgaenge/akupunktur-und-tuina/#toggle-id-11 it doesn’t work in the same way… ?
It seems to be working as expected. The script should force the tab section to resize when the details or summary tab is clicked. Could you provide a short video clip of what is happening on your end?
Also: on both sites (development and live) when I open an ajax portfolio entry
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHey Valerie,
Thank you for the inquiry.
Where can we check the issue? Did you install a cache plugin? Please try purging the cache or temporarily disabling the plugin. Also, try toggling or temporarily disabling the Enfold > Performance > File Compression settings to ensure that the changes take effect. Let us know the result.
Best regards,
IsmaelHey paoluccimarketing2015,
Thank you for the inquiry.
We can’t reproduce the same issue on our end but if you need to disable the dynamic content option, you can adjust the Enfold > Layout Builder > Custom Layout and Dynamic Content option, but this will also disable the Custom Layout feature. To disable the LayerSlider plugin, adjust the Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin settings to the second, third, or fourth option.
Best regards,
Ismael -
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