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Viewing 30 posts - 5,491 through 5,520 (of 67,469 total)
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  • in reply to: The distance between the lines #1439149

    Hey Gagik,

    Thank you for the inquiry.

    We don’t seen anything unusual on the page. Could you please provide a screenshot of the issue? To adjust the spacing between the rows, try to adjust the margin and padding properties of the columns or decrease the padding of the color section.

    Best regards,
    Ismael

    in reply to: LayerSlider doesn’t show up anymore #1439144

    Hey Erwin,

    Thank you for the inquiry.

    We’ve found a script error in the browser console that could be the cause of the issue. Did you insert this script?

    <script type="text/javascript" id="layerslider-js-after">
        jQuery(function() {
            /// more here
        });
    </script>

    Please try to temporarily deactivate the Autoptimize plugin and disable the Enfold > Performance > File Compression settings. Let us know of the result.

    Best regards,
    Ismael

    in reply to: Styling (css) areremoved/missing #1439143

    Hey mvi,

    Thank you for opening another thread.

    Could you please share a link to one or two of the sites where this issue is occurring? Also, include the login details in the private field.

    Have you tried to disable the default compression settings from the theme and instead enable the compression options available in the cache plugin? Enabling both options might be redundant and could potentially lead to issues.

    Best regards,
    Ismael

    in reply to: contact form notification in Chinese? #1439142

    Hi,

    Thank you for the update.

    Is the issue occurring when the plugins are deactivated (excluding the contact form)? You should also consider downloading the latest version of WordPress and replacing your current installation to eliminate any compromised files if there’s any. Did you add anything in the child theme’s functions.php file?

    Best regards,
    Ismael

    Hey!

    To test this, we disabled Autoplay on the Video element. The video has sound by default when played manually, even in mobile view. You cannot control the volume using the video controls, but you can adjust it using the physical volume controls of your phone.

    Best regards,
    Ismael

    in reply to: Patch of Vulnerability in LayerSlider Plugin? #1439073

    Hi,

    Yes, you can temporarily disable the plugin in the Enfold > Layout Builder > Layerslider Options settings. The latest version of the plugin will be included in the next patch.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Compatibility of the theme with WordPress version 6.5 #1439072

    Hey Mikel,

    Thank you for the inquiry.

    The latest version of the theme (5.6.12) should be fully compatible with version 6.5. We recommend cloning the site to a staging environment, updating the theme there, and then uploading it to the live site. Please feel free to open an inquiry here in the forum if you encounter any issues after the update.

    Best regards,
    Ismael

    in reply to: Enfold and Woocommerce #1439070

    Hey Lukasz,

    Please continue here: https://kriesi.at/support/topic/woocommerce-enfold-2/

    Best regards,
    Ismael

    in reply to: Woocommerce & Enfold #1439069

    Hey Lukasz,

    Thank you for the inquiry.

    The theme is fully compatible with the WooCommerce plugin and it’s possible to create a custom shop page, but there are certain limitations to it. You can also combine WooCommerce shortcodes with the elements in the Advanced Layout Builder to create custom layouts for the default shop pages. Please check the link below:

    // https://kriesi.at/documentation/enfold/woocommerce-shop/#custom-woocommerce-shop-overview-with-advanced-layout-editor

    Best regards,
    Ismael

    in reply to: Forum #1439057

    Hey Tobias Himmerich,

    Thank you for the inquiry.

    You can register a new forum account using your purchase code by following this link: https://kriesi.at/support/register/

    After registration, you can open threads or post questions using this form: https://kriesi.at/support/forum/enfold/#new-post

    And if you’re new to the theme, please check the documentation below to help you get started: https://kriesi.at/documentation/enfold/

    Best regards,
    Ismael

    Hi,

    We’ll check the API and will update you if we find anything.

    What do you mean by ““AVIA editor” [code mode]”? The Advance Layout Builder doesn’t have that option by default. Please open a new thread for the Arrows key “LEFT” issue.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Center navigation arrows in horizontal gallery #1439055

    Hey Christy,

    Thank you for the inquiry.

    You can add this css code to adjust the position of the arrow inside the box:

    #top #wrap_all .avia-slideshow-button, #top .avia-button, .html_elegant-blog .more-link, .avia-slideshow-arrows a:before {
        border-radius: 5px;
        padding-left: 25px;
        padding-right: 25px;
        padding-top: 0;
        padding-bottom: 15px;
        font-size: 15px;
        font-weight: 700;
        text-transform: uppercase;
    }

    Best regards,
    Ismael

    in reply to: Need to add script to and #1439054

    Hi,

    Thank you for the update.

    then added the code where you told me too – but then it says this?

    What does it say? Do you get any errors? Please provide a screenshot or provide the site URL in the private field. The link below should help.

    // https://www.analyticsmania.com/post/how-to-check-if-google-tag-manager-is-working/

    Best regards,
    Ismael

    in reply to: Preview on right side while editing gone. #1439053

    Hi,

    Thank you for the inquiry.

    The Enfold > Layout Builder > Disable Advanced Layout Builder Preview In Backend option was enabled when we checked. This option disables the element preview in the Advanced Layout Builder. We have disabled this option now.

    Best regards,
    Ismael

    in reply to: Responsive #1439052

    Hi,

    Thank you for the update.

    Have you tried adjusting the value of the padding and font size properties to make the pills smaller?

    @media only screen and (max-width: 479px) {
    
      /* Add your Mobile Styles here */
      #top .av-pill-tabs .av-section-tab-title {
        margin-right: 10px;
        padding: 0 !important;
      }
    
      .av-pill-tabs .av-inner-tab-title {
        color: #FFFFFF;
        font-size: 0.7em;
        margin-bottom: 0px !important;
        line-height: .5em;
        padding: 4px !important;
      }
    }
    

    Best regards,
    Ismael

    in reply to: Full size hero images are Cropped #1439051

    Hi,

    No problem! Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Bug in Enfold #1439050

    Hi,

    Thank you for the update.

    It seems strange to me that you say the behaviour is “expected” when in fact it leads to the incorrect images being shown!

    There’s actually no issue with the elements. They function as they should, but you’re expecting the Tab Section to recognize the Masonry pagination. Unfortunately, they are not programmed that way, and as we mentioned before, there is no direct correlation between the active tab section and the active pagination. Once the page refreshes, the tab section will automatically open the initial tab, not the tab where the Masonry element is located or the section where pagination is clicked, which is why you don’t see the images that you’re expecting.

    It cant be used with a Gallery in each of the tabs unless you show all images in all tabs by default

    Yes, that is correct. Unfortunately, this is one of the limitations of the Tab Section element.

    Best regards,
    Ismael

    in reply to: portfolio category page style changed #1439049

    Hi,

    Thank you for the info.

    You can place the css code that we previously recommend below your own modifications. This should override the previous styles and fix the positioning of the arrows.

    .grid-content .avia-arrow, .tag .grid-content .avia-arrow {
        z-index: 10;
        border: none;
        top: -5px;
    }
    
    .grid-content .entry-content-header {
        z-index: 20;
        position: relative;
    }
    
    .tag .grid-content {
        position: relative;
    }
    
    .tag .grid-content .avia-arrow {
        border: none;
        top: -11px;
    }
    

    Best regards,
    Ismael

    in reply to: Mobile display – repositioning the toggle #1439048

    Hi,

    Thank you for the inquiry.

    You can add the following css code to adjust the width of the header container on mobile view. This should also move the burger icon slightly to the right.

    @media only screen and (max-width: 480px) {
      .responsive #top #wrap_all .container {
        width: 90%;
        max-width: 90%;
      }
    }

    Best regards,
    Ismael

    in reply to: Contact form #1439047

    Hey Stefan,

    Thank you for the inquiry.

    There is no option for this by default but you might be able to use the avf_form_send filter to check the content of the contact form fields before sending the email. Usage examples can be found in the links below:

    // https://kriesi.at/support/topic/contact-form-submit-button-hook/#post-1370093
    // https://kriesi.at/support/topic/form_submit-event-not-fired-with-enfold-form/#post-1425948
    // https://kriesi.at/support/topic/work-with-variables-sent-by-enfold-form-avia_process_form_data/#post-1070392

    Best regards,
    Ismael

    in reply to: blog meta #1439046

    Hey Stefan,

    Thank you for the inquiry.

    Which blog style or layout are you using? Please provide the site URL in the private field so that we can check the blog layout.

    Best regards,
    Ismael

    in reply to: height of text tooltip on telephone #1439044

    Hey Woutski,

    Thank you for the inquiry.

    You can add this css code to unset the maximum height of the tooltip:

    .tooltipck-tip {
        max-height: none !important;
    }

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: One Page Anchor Links with Fixed Header on Mobile #1439043

    Hi,

    Thank you for the update.

    This might help with the scroll offset issue: https://kriesi.at/support/topic/scroll-margin-top-scroll-padding-top-css-properties/#post-1432926

    Best regards,
    Ismael

    in reply to: Blog category page #1439042

    Hi,

    No problem! Glad it worked. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Chinese share link #1439041

    Hey Yaphoon,

    Thank you for the inquiry.

    You can use the avia_social_share_link_arguments filter in the functions.php file to add more icons to icons to social share box. Please check the link below for more info:

    // https://kriesi.at/documentation/enfold/social-share-buttons/#display-custom-social-icons-in-social-share-box

    Best regards,
    Ismael

    in reply to: contact form notification in Chinese? #1439040

    Hi,

    Thank you for the update.

    Unfortunately, we are not sure what could be causing this issue as it is the first time we have encountered it. We recommend temporarily using a different contact form plugin, such as Contact Form 7 or WPForms, and installing their extensions to improve security

    Best regards,
    Ismael

    in reply to: Patch of Vulnerability in LayerSlider Plugin? #1439039

    Hi,

    Thank you for the info.

    We’ll forward this to our team/channel, and hopefully, we’ll be able to include the latest version of the plugin in the next patch.

    Best regards,
    Ismael

    in reply to: All page elements disappears when changing something. #1439038

    Hi,

    Thank you for the update.

    Did you remove the login account? We are unable to access the site using the login information provided above. Please check the link below for more info on how to update the theme properly:

    // https://kriesi.at/documentation/enfold/theme-update/
    // https://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Ismael

    in reply to: Avia Layout Builder can’t be set #1438971

    Hey nadinedomnink,

    Thank you for the inquiry.

    We reset the options in the Settings > Reading panel and set the Enfold > Theme Options > Frontpage Settings accordingly. Please make sure to purge the cache before reviewing the site.

    Best regards,
    Ismael

    in reply to: Cookie Message #1438970

    Hi,

    No problem! Please feel free to open another if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

Viewing 30 posts - 5,491 through 5,520 (of 67,469 total)