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Viewing 30 posts - 5,401 through 5,430 (of 67,469 total)
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  • Hey bemodesign,

    Thank you for the inquiry.

    Could you please check the screenshots? It doesn’t seem to display the issues you’ve described. Please provide screenshots of the cart and checkout pages.

    Best regards,
    Ismael

    in reply to: Portfolio grid styling #1440087

    Hey spitsdesign,

    Thank you for the inquiry.

    I need spacing in between the columns and a 3 px border around the images.

    You can start with the following css code:

    #top .grid-sort-container {
        display: flex;
    }
    
    #top .no_margin.av_one_third.grid-entry {
        margin-right: 2%;
        width: 30%;
        margin-bottom: 2%;
    }
    

    To apply borders around the entry, add this:

    #top .grid-entry article {
        border: 3px solid red;
    }
    

    Best regards,
    Ismael

    in reply to: Home page update failed #1440084

    Hey chandrainnoventure,

    Thank you for the inquiry.

    We are not able to reproduce the issue on a test page (see private field). Did you add any custom scripts, html or shortcodes to the page?

    Best regards,
    Ismael

    in reply to: Enfold / Woocommerce / Category view does not work #1440083

    Hi,

    We’re not entirely sure, but based on previous observations, the subcategories should contain at least one product. Otherwise, it will display all products that belong to the parent category and its subcategories.

    Best regards,
    Ismael

    in reply to: LCP issue with Lazy Load images #1440080

    Hi,

    Based on the value of class attribute, the image is still lazy loaded.

    <img decoding="async" fetchpriority="high" class="...classnames lazyloaded" src="https://cdn.reducted.com/wp-content/uploads/reducted/black-and-gold-and-blue-art-hanging-on-a-wall-703x684.jpg" >
    

    Did you configure the Image element’s Advanced > Performance > Lazy Loading Of Images settings? There might be another plugin that is still applying lazy loading to the image.

    Another suggestion is to run the image through a compression tool before uploading it. When we used the following tool, we were able to reduce the size of the gold-and-blue-art image by about 35%.

    // https://compressjpeg.com/

    Best regards,
    Ismael

    in reply to: LCP issue with Lazy Load images #1440079

    Hi,

    Looks like I missed the LCP metric below the performance scores. Sorry about that. The LCP is still 3.1s as of our last check today, but the suggestion above did satisfy the “Preload Largest Contentful Paint image” and the “Largest Contentful Paint image was not lazily loaded” audits.

    What happens when you set a cache policy for the site assets?

    // https://developer.chrome.com/docs/lighthouse/performance/uses-long-cache-ttl/?utm_source=lighthouse&utm_medium=lr

    If you’re using WP Rocket, please check out the following link: https://wp-rocket.me/google-core-web-vitals-wordpress/serve-static-assets-with-an-efficient-cache-policy/#section-3. Go to the “How to Serve Assets With an Efficient Cache Policy with a Plugin” section.

    Best regards,
    Ismael

    in reply to: Align Column Elements Right or Left #1440074

    Hi,

    One more quick question… is there a way to apply a Developer CSS name to the text box element and to the Quick CSS to make the naming simpler?

    Yes, this is possible. Please refer to the documentation provided above. Edit the Text Block element, go to the Advanced > Developer Settings, and specify/fill in the Custom CSS Class names or the Custom ID Attribute. You can then modify the css code based on the new class names or ID attribute.

    Best regards,
    Ismael

    in reply to: Layer Slider on Ipad landscape #1440072

    Hey dreamreader,

    Thank you for the inquiry.

    The layer slider seems to be displaying correctly on an iPad emulation (see private field). Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Is Enfold compatible with Rank Match SEO And AI plugin? #1440071

    Hey!

    This is what we received from RankMath: https://1drv.ms/i/s!AjjTfXSRbKTvguAzkiPArll_MzK-ag?e=D6AXO4

    Would you mind forwarding the email (screenshot) to Jaideep Asrani or giving us a link to the RankMath support thread so that we can join the conversation?

    Cheers!
    Ismael

    in reply to: Theme License #1440069

    Hi,

    Thank you for the update.

    As mentioned above, the theme license doesn’t expire, so you should be able to update the theme. However, you may need to update the theme manually via FTP instead of the dashboard if the installed version doesn’t support automatic updates. Please check the links below for more info:

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
    // https://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Ismael

    in reply to: Enfold / Woocommerce / Category view does not work #1440068

    Hi,

    Thank you for the clarification.

    The subcategories don’t display on the parent category page – Test & Measurement because the direct subcategory, Telecommunicatie, doesn’t contain any products. You should edit the products and apply the Telecommunicatie category to them.

    To test this, we created a product called Test & Measurement Product A and applied the categories Test & Measurement and Telecommunicatie.

    Best regards,
    Ismael

    in reply to: LCP issue with Lazy Load images #1439991

    Hi,

    Thank you for the update.

    The performance score on mobile is now 95, and LCP is green (1.6s). The desktop performance is 100, with LCP less than 1 second. Please check the screenshots provided in the private field. Have you tried checking it on a different browser or device?

    Best regards,
    Ismael

    in reply to: Since update 5.7 error JS #1439990

    Hi,

    Glad to know that you’ve found the plugin that is generating the error. However, we will not be able to assist you further with the specific issue related to the plugin. It is recommended to contact the plugin author directly for further information and support. Integrating and ensuring compatibility between third-party plugins and the theme falls outside the scope of the support services we provide. For more details on our support scope, please refer to our support policy.

    Best regards,
    Ismael

    in reply to: Is Enfold compatible with Rank Match SEO And AI plugin? #1439989

    Hi Netzie,

    Thank you for this info. We’ll send them an email.

    Best regards,
    Ismael

    in reply to: Testimonial Link: Open in the same window #1439806

    Hi,

    Sorry about that. The script should remove the target attribute, not blank. We modified the code in the functions.php file a bit. It’s working correctly now.

    You might want to consider installing a child theme and transferring the modification to its functions.php file in order to preserve these modifications.

    Best regards,
    Ismael

    in reply to: Since update 5.7 error JS #1439805

    Hi,

    Thank you for the info.

    Did you also enable compression or minification options in the cache plugin when it’s active? This might conflict with the theme’s default compression settings. You need to disable the cache plugin’s compression settings if you want to use the theme’s.

    Best regards,
    Ismael

    in reply to: Twitter X icon not showing on social header #1439804

    Hi,

    Toggle or temporarily disable the CSS File Merging And Compression and Javascript File Merging And Compression options. Afterwards, make sure to purge the cache or deactivate the cache plugin. Or post the login details in the private field so that we can check it.

    Best regards,
    Ismael

    in reply to: Align Column Elements Right or Left #1439802

    Hi,

    Thank you for the info.

    You can remove the < div > wrapper with the inline style, and instead use this css code to make the flipbox float to the right:

    .av_textblock_section.av-kixjzxtp-9ed3a66d2a7d456cbfa2223874306927 .oxi-addons-container .oxilab-flip-box-body-7 {
        float: right;
    }

    // https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support

    Best regards,
    Ismael

    in reply to: LCP issue with Lazy Load images #1439801

    Hi,

    If the solution works, we’ll try to add an option that can preload specific images. Let us know of the result.

    Best regards,
    Ismael

    in reply to: Demo Shop Import #1439800

    Hi,

    Looks like you’ve already successfully imported the shop demo. If you need more assistance, don’t hesitate to open another thread.

    Best regards,
    Ismael

    in reply to: Featured image #1439732

    Hi,

    Thank you for the screenshot.

    You have to apply a featured to the posts.

    // https://wordpress.com/support/featured-images/#set-a-featured-image

    However, if you want to completely remove the box, just add this css code:

    .news-thumb {
        display: none;
    }

    Best regards,
    Ismael

    in reply to: Testimonial Link: Open in the same window #1439731

    Hey designyvr,

    Thank you for the inquiry.

    There is no option for this by default, but you can add this code in the functions.php file to dynamically remove the blank attribute from the testimonial link:

    function ava_custom_script()
    {
        ?>
        <script>
            (function ($)
            {
                // remove testimonial link blank attribute
                function g()
                {
                    $('.avia-testimonial-link').removeAttr('blank');
                }
    
                $(document).ready(function ()
                {
                    g();
                });
            })(jQuery);
        </script>
        <?php
    }
    add_action('wp_footer', 'ava_custom_script');

    Best regards,
    Ismael

    in reply to: Align Column Elements Right or Left #1439728

    Hey StrategyDriven,

    Thank you for the inquiry.

    We may need to inspect the page to properly understand the issue. Please provide the page URL in the private field. In the meantime, you can try this:

    <<div style='float:right;clear:none;position:relative;'>
       [shortcode]
    </div>
    

    Best regards,
    Ismael

    in reply to: Featured image #1439727

    Hey digitalaepa,

    Thank you for the inquiry.

    Could you explain the issue a bit? The screenshot is not available when we checked. Please use platforms like Savvyify, Imgur or Dropbox for the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Unfold textblock performance issues #1439722

    Hi,

    The error is gone from the console and the fold/unfold function seems to be working correctly now. What do you mean by “performance friendly”?

    Best regards,
    Ismael

    in reply to: Background gradient and progress bars – acting wonky #1439721

    Hi,

    Thank you for the info.

    We just noticed that the site contains an older version (5.6.8) of the theme. Please upgrade to version 5.7 as soon as possible.

    To fix the issue with the builder elements, we added this code in the functions.php file:

    
    /**
     * Filter to skip css file generation.
     * You can add logic to skip for certain pages/posts only.
     * 
     * @since 4.8.6.1
     * @param boolean $create
     * @return boolean					true | false or anything else to skip generation of css file
     */
    function custom_avf_post_css_create_file( $create )
    {
    	return false;
    }
    
    add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );

    You might want to install a child theme in order to preserve these modifications.

    // https://kriesi.at/documentation/enfold/child-theme/

    Best regards,
    Ismael

    Hi,

    You can use the following css code to adjust the style of the Special: Email Icon:

    #top #wrap_all .av-social-link-mail:hover a {
        background-color: transparent !important;
        color: #a7a7a7 !important;
    }

    If you need more assistance, please feel free to open another thread.

    // https://kriesi.at/support/forum/enfold/#new-post

    Best regards,
    Ismael

    in reply to: Is Enfold compatible with Rank Match SEO And AI plugin? #1439718

    Hi,

    Thank you for the short clip @Netzie.

    You’re absolutely right about the builder elements not having direct connections with the AI buttons, such as the Insert button, which automatically inserts the generated text into a block if you’re using the Block Editor. But it also contains a Copy button, which functions similarly by allowing you to duplicate the content as @Intell mentioned above. While it might require an extra click or two, it serves the same purpose. To prevent the loss of content, we recommend opening a separate editor to save the generated content externally just in case.

    // https://rankmath.com/kb/using-content-ai-in-block-editor/#num-1-3-write-a-prompt-or-select-the-ai-tool

    Now, the Content AI will start generating the output on the right side of the screen. As you hover over the generated output, you will notice two options, namely, Copy and Insert.

    The Copy option allows you to copy the output of your choice to your clipboard, so you can paste it anywhere you prefer to use it.

    We’ll check the RankMath API further, and see if we can seamlessly connect the AI features with the builder elements. We’ve been rummaging through their documentation but we haven’t found info on how we can extract the AI generated content.

    // https://rankmath.com/kb/filters-hooks-api-developer/

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: LCP issue with Lazy Load images #1439709

    Hey Swarez,

    Thank you for the inquiry

    Based on the Pagespeed Insight tool, you can improve LCP by preloading the associated element, which, in this instance, is an image. To test this, please try adding the following code into your functions.php file:

    function ava_preload_image_in_wp_head()
    {
        $image_url = 'https://cdn.swarezart.com/wp-content/uploads/2024/03/black-and-gold-and-blue-art-hanging-on-a-wall-703x684.jpg';
        $mime_type = 'image/jpeg';
        $image_handle = 'blue-gold-art';
        echo '<link rel="preload" href="' . esc_url($image_url) . '" as="image" type="' . esc_attr($mime_type) . '" id="' . esc_attr($image_handle) . '">';
    }
    add_action('wp_head', 'ava_preload_image_in_wp_head');
    

    Best regards,
    Ismael

    in reply to: Twitter X icon not showing on social header #1439708

    Hi,

    Thank you for the update.

    You may also have to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect. Please provide the login details in the private field if the issue persists.

    Best regards,
    Ismael

Viewing 30 posts - 5,401 through 5,430 (of 67,469 total)