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Hey es.design.ma,
Thank you for the inquiry.
We will need to inspect the site and the gallery to better understand the issue. Please create a test page and provide the site URL along with the login credentials in the private field.
Best regards,
IsmaelHey BrendaSarg,
Thank you for the inquiry.
Looks like we need to log in to access the club bemberships tab. Please provide the login details in the private field.
Best regards,
IsmaelHey timstonis,
Thank you for the inquiry.
You may need to use a different slider such as LayerSlider, or create a custom script to create seamless transitions for your videos. Unfortunately, adjusting the default behavior of the slider will require significant modification to the theme. If you really need to use the default sliders, we recommend hiring a freelance developer or contact Codeable for additional assistance with the changes.
— https://kriesi.at/contact/customization
Thank you for your understanding.
Best regards,
IsmaelMay 20, 2025 at 6:52 am in reply to: Problem to unlock “Lock advanced layout builder” for editor #1484477Hey Daniel,
Thank you for the inquiry.
Did you try the modified code or ava_enable_alb_for_editor function from the previous thread?
function ava_enable_alb_for_editor() { remove_filter('avf_allow_drag_drop', 'avia_disable_alb_drag_drop', 30, 1); add_filter('avf_allow_drag_drop', 'avia_disable_alb_drag_drop_mod', 40, 1); } add_action('init', 'ava_enable_alb_for_editor');
Best regards,
IsmaelHey Daniel,
Thank you for opening another thread.
Have you tried directly adding the alt or title attribute to the element with the ?iframe=true link?
<a class="content1 mfp-iframe lightbox-added" href="https://ipg-messe.noops.de/wp-content/uploads/2025/05/01_experience_overview_screen_01-scaled.jpg?iframe=true"> <span class="dashicons dashicons-playlist-video"></span> </a>
Replace it with:
<a alt="CUSTOM ALT HERE" title="CUSTOM TITLE HERE" class="content1 mfp-iframe lightbox-added" href="https://xxxxxx.de/wp-content/uploads/xxx/xxxxx/xxxxxjpg?iframe=true"> <span class="dashicons dashicons-playlist-video"></span> </a>
Best regards,
IsmaelHey flaviese,
Thank you for the inquiry.
We can’t seem to reproduce the issue on our end. This is how the site displays on load.
Best regards,
IsmaelHey Antonio,
Thank you for the inquiry.
You can use this css code to adjust the style of the tab titles:
#top div .tabcontainer .tab { font-size: 20px; padding: 12px 24px 14px 24px; }
Best regards,
IsmaelHi,
Feel free to keep the css if it works on your end. Let us know if you need anything else.
Best regards,
IsmaelHey BrendaSarg,
Thank you for the inquiry.
We can’t reproduce the issue on either of the sites. Did you figure out the issue?
Best regards,
IsmaelMay 20, 2025 at 6:17 am in reply to: Help – Installed new Enfold theme and isn’t pulling through #1484471Hey NMDahl,
Thank you for the inquiry.
The site is not using the Enfold theme. We also tried logging in, but the account information provided in the private field is invalid. Did you switch to a different theme?
Best regards,
IsmaelMay 19, 2025 at 10:07 am in reply to: Add caption in lightbox under image in masonry gallery #1484434Hi,
@spooniverse: Have you tried adding the alt or title attribute to the element with the ?iframe=true link? If this is not working, please create a test page, then open another thread. We’ll close this one for now.Best regards,
IsmaelMay 19, 2025 at 9:56 am in reply to: Performance is slow when editing content elements with icon features. #1484433Hi,
As mentioned above, this will require modifications that are outside the scope of support. Please forward the files mentioned above to the developers. So far, we haven’t encountered another thread with the same issue or request.
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelMay 19, 2025 at 9:52 am in reply to: Reopening ticket to closed thread re fixed backgrounds on ipad not displaying #1484432Hi,
We couldn’t reproduce the issue using a Safari emulator. Another workaround we recommend is to duplicate the color section, set the background attachment to “scroll”, then control the visibility of each section under Advanced > Responsive > Element Visibility settings. The idea is show one color section on desktop and another on mobile or smaller screens with a different background configuration.
Best regards,
IsmaelHi,
1.) We can’t reproduce the issue on our end. Have you tried using a difference device?
2.) Unfortunately, this will require modifications that are beyond the scope of support.
3.) You can replace the previous woocommerce_sale_flash filter with the following code to automatically calculate and display the percentage discount:
add_filter('woocommerce_sale_flash', 'avf_woocommerce_sale_badge', 10, 3); function avf_woocommerce_sale_badge($badge, $post, $product) { if ($product->is_on_sale()) { $regular_price = floatval($product->get_regular_price()); $sale_price = floatval($product->get_sale_price()); if ($regular_price > 0 && $sale_price > 0) { $percentage = round((($regular_price - $sale_price) / $regular_price) * 100); return '<span class="av-custom-sale-badge">-' . $percentage . '%</span>'; } } return $badge; }
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHi,
Have you tried using the default Navigation Menu widget? Please check the link below for more info.
— https://wordpress.com/support/widgets/navigation-menu-widget/
Best regards,
IsmaelHey a_edemirci,
Thank you for the inquiry.
You can add this css code to hide the default image overlay.
#top .image-overlay { display: none !important; }
Make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings afterwards.
Best regards,
IsmaelHey LUIGI,
Thank you for the inquiry
The theme doesn’t add or generate any open graph meta tags, so these are likely added by another plugin or a custom script. Please try to deactivate the plugins temporarily to identify the cause of the issue.
Best regards,
IsmaelHi,
Thank you for the update. It seems to be working correctly when we checked.
Best regards,
IsmaelHi,
You can remove the css if it’s causing issues. This setup will likely remain as-is, since duplicating the content may not be ideal. Please keep the script if you need to use alternating timeline.
Best regards,
IsmaelMay 16, 2025 at 7:37 am in reply to: Reopening ticket to closed thread re fixed backgrounds on ipad not displaying #1484330Hi,
After fifteen years no one ever explained this to me?
Using a child theme is a common practice in WordPress, so we assumed you might already be familiar with it. If not, please make sure to create a site backup or restore point, then check out the following links for more info on how to activate a child theme in Enfold:
— https://kriesi.at/documentation/enfold/child-theme/
— https://developer.wordpress.org/themes/advanced-topics/child-themes/If you need more help with the activation, please contact Codeable or any WordPress developer platform.
— https://kriesi.at/contact/customization
Thank you for your understanding.
Best regards,
IsmaelHi,
Thank you for the info.
We are still getting the same error from cloudflare.
As mentioned above, it’s not possible to add a “Load More” feature to the entire page itself. You may want to consider moving some elements, especially images and embedded codes, to the subpages. This should help reduce the amount of content on the main page and improve loading speed.
Best regards,
IsmaelMay 16, 2025 at 7:16 am in reply to: Reopening ticket to closed thread re fixed backgrounds on ipad not displaying #1484326Hi,
Yes, we’re getting an error from cloudflare. Let us know once the site is available — we’ll keep the thread open.
Best regards,
IsmaelHi,
Great! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelHi,
Not at the moment, unfortunately. You may want to consider reaching out to a freelance developer or contact services like Codeable to help you implement the plugin features to the default templates. Please check the link below.
— https://kriesi.at/contact/customization
Best regards,
IsmaelHey gururamdascenter,
Thank you for the inquiry.
Looks like the site is still using an older version of the theme (6.0.4). Please update to the latest version (7.1), then try temporarily disabling the Enfold > Performance > File Compression settings. Let us know if the issue persists.
Best regards,
IsmaelHey danielle,
Thanks for reaching out.
Please make sure you’re registered on the forum using your purchase code:
— https://kriesi.at/support/register
Once registered, you can open a new support ticket by filling out the form on this page:
— https://kriesi.at/support/forum/enfold/#new-post
Let us know if you need more info.
Best regards,
IsmaelHi,
Thank you for the update. To adjust the color of the “X” close button, try to add this css code:
.av-burger-overlay-active #top .av-hamburger-inner, .av-burger-overlay-active #top .av-hamburger-inner::after, .av-burger-overlay-active #top .av-hamburger-inner::before { background-color: #000000; }
Best regards,
IsmaelMay 16, 2025 at 6:52 am in reply to: Performance is slow when editing content elements with icon features. #1484320Hi,
What needs to be done to ensure that Entypo-fontello works with a custom Media Library path?
Great! Glad to know that you figured out the issue. Unfortunately, changing the path will require modifications to the theme that is outside the scope of support. You can check the themes/enfold/config-templatebuilder/avia-template-builder/php/class-template-builder.php or the enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php files. You can also try the avf_default_iconfont filter.
If you need more help with this customization, you can reach out to Codeable.
Best regards,
IsmaelHi,
We modified the script in the functions.php file a bit. It should be working correctly now. Please make sure to purge the cache or remove the browser history before testing. (see private field)
/* Masonry erweitern */ add_action( 'wp_footer', 'av_click_sort_button_by_tag', 100 ); function av_click_sort_button_by_tag() { ?> <script> (function ($) { $(function () { const urlParams = new URLSearchParams(window.location.search); const tag = urlParams.get("sort_tag"); console.log(tag); if (tag) { const buttonClass = tag + "_sort_button"; const button = $("." + buttonClass + " .inner_sort_button")[0]; console.log(button); if (button) { button.click(); } } }); })(jQuery); </script> <?php }
Best regards,
Ismael -
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