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Hi,
Thank you for the info. We removed the code from the Appearance > Customize > Additional CSS panel. Please make sure to purge the cache before checking the page.
Best regards,
IsmaelHey Sven,
Sorry for the late response. The image seems to be resizing or responding correctly on smaller screens. Did you figure out the issue?
Best regards,
IsmaelHey Sonia,
Sorry for the delay. The theme automatically sets the quality of uploaded images to 100%, but this should not be the reason why the generated files are larger than the originals. Did you install any plugins related to images or compression?
If necessary, you can reset the image quality to the WordPress default by adding this code to the functions.php file.
add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1); add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1); function avf_set_quality_mod($quality) { $quality = 70; return $quality;}
You may need to regenerate the thumbnails afterward.
— https://wordpress.org/plugins/force-regenerate-thumbnails/
Make sure to create a site backup or restore point before regenerating the thumbnails.
Best regards,
IsmaelHey jaimemerz,
Thank you for the inquiry.
Are you using the Advanced Layout Builder for this page? The sorting plugins may not work because the theme creates custom queries for the post elements. If you can provide the specific page where you need to adjust the item sorting, we’ll take a closer look.
Best regards,
IsmaelHey ExperienceDNA2019,
Thank you for the inquiry.
We may need to inspect the site to better understand the issue. Please provide the site URL and login credentials in the private field — screenshots will also help.
Best regards,
IsmaelHi,
Thank you for the update.
You may have forgotten to include the site URL in the private field. What is the current version of the theme? Please include the site URL in the private field and make sure that the theme version is 7.1.1.
Best regards,
IsmaelHey PhatJ,
Thank you for the inquiry.
There is no built-in option for this layout by default, but you can do it using the Grid Row element. In the Advanced > Developer Settings > Custom CSS Class field, add the class name “av-custom-grid-row-background”, and set the cell size to 2/3 – 1/3. Then, edit the first cell, add the class name “av-slanted-content-background”, and apply the following css code to create the diagonal background. Make sure to adjust the background image URL.
.av-custom-grid-row-background { background: url('IMAGE URL HERE'); background-size: cover; background-repeat: no-repeat; background-position: center center; } .av-slanted-content-background { padding: 100px 20px 100px 60px; clip-path: polygon(0% 0%, 0% 100%, 64% 100%, 100% 0%); position: relative; z-index: 1; } .av-slanted-content-background .flex_cell_inner { width: 90%; padding-right: 180px }
Best regards,
IsmaelHey ronduring,
Thank you for the inquiry.
It’s not possible to override shortcode files directly in the child theme. To do this, you will need to register an additional shortcode path in the child theme and place the shortcode files or folders there. Please check the link below for more info.
— https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
Best regards,
IsmaelHi,
Thank you for the update.
Please provide the login details in the private field so we can check further. Also, make sure that Appearance > Theme File Editor is accessible, just in case.
Best regards,
IsmaelHey Oriano,
Thank you for the inquiry.
Unfortunately, the Grid Row element cannot be saved as a Custom Element Template, and there are currently no plans to support this feature. You may need to use a different element for now. Thank you for your understanding.
Best regards,
IsmaelHey Dzimnikov,
Thank you for the inquiry.
We’re not yet sure why the numbers don’t reflect the actual products. This could be an issue with the database. Please create a site backup or restore point, then try cleaning the database using one of the following plugins.
— https://wordpress.org/plugins/wp-optimize/
— https://wordpress.org/plugins/advanced-database-cleaner/Best regards,
IsmaelHey Shari,
Thank you for the inquiry.
The arrows are there but they are barely visible because the background is transparent due to this css code.
#top .avia-slideshow-arrows.avia-slideshow-controls a { background: #fff0 !important; }
You can either remove the modification or add this code in the Enfold > General Styling > Quick CSS field.
#top .avia-slideshow-arrows.avia-slideshow-controls a { background: #a6a6a6 !important; }
Best regards,
IsmaelHey d2mediahub,
Thank you for the inquiry.
The site seems to be displaying correctly on our end. Could you provide a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.
Best regards,
IsmaelHey ebenanders,
Thank you for the inquiry.
Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur, or Dropbox. If the issue is related to a third-party plugin, please note that you’ll need to contact the plugin developers directly. Unfortunately, we do not provide support for plugins or third-party extensions.
Best regards,
IsmaelHey blinddrop,
Thank you for the inquiry.
Did you select the page to be displayed as the blog page in Enfold > Theme Options? Please provide the login details in the private field so we can check the issue further.
Best regards,
IsmaelHi,
Sorry for the delay. We adjusted the code in the functions.php file to render the sales badge for simple and variable products. Please make sure to purge the cache before checking.
This is the updated code.
add_action( 'woocommerce_before_shop_loop_item_title', 'avf_woocommerce_sale_badge', 20 ); function avf_woocommerce_sale_badge() { global $product; if ( $product->is_type('simple') ) { $regular_price = floatval( $product->get_regular_price() ); $sale_price = floatval( $product->get_sale_price() ); if ( $regular_price > 0 && $sale_price > 0 && $sale_price < $regular_price ) { $percentage = round( ( ( $regular_price - $sale_price ) / $regular_price ) * 100 ) . '%'; echo '<span class="av-custom-sale-badge">-' . esc_html( $percentage ) . '</span>'; } } elseif ( $product->is_type('variable') ) { $percentage = get_variable_sale_percentage( $product ); if ( $percentage ) { echo '<span class="av-custom-sale-badge">-' . esc_html( $percentage ) . '</span>'; } } } function get_variable_sale_percentage( $product ) { $variation_min_regular_price = floatval( $product->get_variation_regular_price( 'min', true ) ); $variation_max_regular_price = floatval( $product->get_variation_regular_price( 'max', true ) ); $variation_min_sale_price = floatval( $product->get_variation_sale_price( 'min', true ) ); $variation_max_sale_price = floatval( $product->get_variation_sale_price( 'max', true ) ); $percentages = []; if ( $variation_min_regular_price > 0 && $variation_min_sale_price > 0 && $variation_min_sale_price < $variation_min_regular_price ) { $percentages[] = round( ( ( $variation_min_regular_price - $variation_min_sale_price ) / $variation_min_regular_price ) * 100 ); } if ( $variation_max_regular_price > 0 && $variation_max_sale_price > 0 && $variation_max_sale_price < $variation_max_regular_price ) { $percentages[] = round( ( ( $variation_max_regular_price - $variation_max_sale_price ) / $variation_max_regular_price ) * 100 ); } if ( empty( $percentages ) ) { return false; } sort( $percentages ); if ( count($percentages) === 2 && $percentages[0] !== $percentages[1] ) { return $percentages[0] . '% - ' . $percentages[1] . '%'; } else { return $percentages[0] . '%'; } }
Best regards,
IsmaelMay 29, 2025 at 2:44 am in reply to: SVG Icons and Default icons – How can i disable the SVG Icons #1484811Hey SMA,
Thank you for the inquiry.
You can add this filter in the functions.php file to disable the SVG icon sets.
add_filter('avf_default_iconfont', function($icon_font) { $icon_font['svg_entypo-fontello'] = array( 'append' => '', 'include' => '', 'folder' => '', 'config' => '', 'json' => '', 'full_path' => false ); return $icon_font; }, 10, 1);
Best regards,
IsmaelHi,
That’s great news! Glad to know you managed to resolve the issue. Please don’t hesitate to start a new thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the update.
The fold/unfold feature works correctly when the plugins are deactivated. Please try activating them one at a time to identify which plugin is conflicting with the feature.
Best regards,
IsmaelHey ebenanders,
Thank you for the inquiry.
This mostly depends on the option selected under Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior. The first and second options are more permissive in how they block or limit certain cookies or features, so even without user consent, elements such as Google Maps, fonts, or contact forms using reCAPTCHA and other features that rely on cookies will still work on page load when these options are selected.
The third and last options are more strict, completely blocking all third-party cookies or preventing native features from functioning until user consent is given.
Hope this clear things up a bit.
Best regards,
IsmaelMay 29, 2025 at 2:06 am in reply to: What is the JS file (and path) for the theme included “Cookie Consent” bar? #1484807Hey krisknap,
Thank you for the inquiry.
Have you tried to toggle or temporarily disable the Enfold > Performance > File Compression settings?
Please provide the site URL and login details in the private field so we can check the issue further.The script below is responsible for the cookie consent behavior and functions.
— enfold/js/avia-snippet-cookieconsent.min.js
— enfold/js/avia-snippet-cookieconsent.jsBest regards,
IsmaelMay 29, 2025 at 2:03 am in reply to: Issue with Sort By & Display options on Woocommerce category page #1484806Hey John Yates,
Thanks for reaching out.
We were able to check one of the sites, and the “Sort By: and “Display:” links seem to be working as expected. After refreshing the page, Wordfence locked us out, so we couldn’t inspect the site further. Is this issue still occurring in version 7.1.1?
Best regards,
IsmaelMay 29, 2025 at 1:59 am in reply to: Form Display Issues in Firefox and Safari After Latest Enfold Update #1484805Hey Chris,
Thank you for the inquiry.
The contact form seems to be displaying correctly when we checked, as shown in the screenshot below. Did you figure out the issue?
Best regards,
IsmaelHey goldengate415,
Thank you for the inquiry.
1-2.) The “read more” buttons allow users to expand or collapse option descriptions in the theme options panel. Please see the screenshot below.
3.) As described, checkboxes have been replaced with toggles but they work the same way.
Best regards,
IsmaelHi,
Thank you for creating the test server. We noticed that the site is using an older version (6.0.8) of the theme, which might be why the fold/unfold option is not working properly. Please update the theme to the latest version, 7.0.1, and let us know the result.
Best regards,
IsmaelHi,
Looks like it’s not possible to display a title when displaying an iframe or video in the magnific popup or lightbox. We tried the solution in the following thread, but it is still not working.
— https://stackoverflow.com/questions/17612258/title-for-iframe-video-in-magnific-popup
Best regards,
IsmaelHey photoshopuzr,
Thank you for the inquiry.
Users typically activate Woocommerce when they need to sell products or open an online shop using Enfold. You can check out the links below for more info on how to get started.
— https://kriesi.at/documentation/enfold/woocommerce-shop/#quickstart-with-woocommerce
— https://woocommerce.com/documentation/woocommerce/getting-started/Best regards,
IsmaelHey schweg33,
Thank you for the inquiry.
The word “Batliner” or “Bat” appears on both pages — 34 times. Did you figure out the issue?
Best regards,
IsmaelHey Anne,
Thank you for the inquiry.
Please check the links below for possible solutions:
— https://kriesi.at/support/topic/frontend-how-to-hide-image-title-on-hover/#post-1469760
— https://kriesi.at/support/topic/disable-image-title-tooltip-on-hover/#post-1467149Let us know if you need more info.
Best regards,
Ismael -
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