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Viewing 30 posts - 451 through 480 (of 66,254 total)
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  • in reply to: Missing arrows in carousel #1484953

    Hi,

    Thank you for the info. We removed the code from the Appearance > Customize > Additional CSS panel. Please make sure to purge the cache before checking the page.

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: Elements in rows /// desktop to mobile #1484849

    Hey Sven,

    Sorry for the late response. The image seems to be resizing or responding correctly on smaller screens. Did you figure out the issue?

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: Big issue with latest version #1484848

    Hey Sonia,

    Sorry for the delay. The theme automatically sets the quality of uploaded images to 100%, but this should not be the reason why the generated files are larger than the originals. Did you install any plugins related to images or compression?

    If necessary, you can reset the image quality to the WordPress default by adding this code to the functions.php file.

    add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1);
    add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1);
    function avf_set_quality_mod($quality) { $quality = 70; return $quality;}
    

    You may need to regenerate the thumbnails afterward.

    https://wordpress.org/plugins/force-regenerate-thumbnails/

    Make sure to create a site backup or restore point before regenerating the thumbnails.

    Best regards,
    Ismael

    in reply to: Advanced Post Types Order conflict? #1484847

    Hey jaimemerz,

    Thank you for the inquiry.

    Are you using the Advanced Layout Builder for this page? The sorting plugins may not work because the theme creates custom queries for the post elements. If you can provide the specific page where you need to adjust the item sorting, we’ll take a closer look.

    Best regards,
    Ismael

    in reply to: Colour Section doesnt go to the top of the page #1484846

    Hey ExperienceDNA2019,

    Thank you for the inquiry.

    We may need to inspect the site to better understand the issue. Please provide the site URL and login credentials in the private field — screenshots will also help.

    Best regards,
    Ismael

    in reply to: Editor field does not exist #1484845

    Hi,

    Thank you for the update.

    You may have forgotten to include the site URL in the private field. What is the current version of the theme? Please include the site URL in the private field and make sure that the theme version is 7.1.1.

    Best regards,
    Ismael

    in reply to: Design help #1484844

    Hey PhatJ,

    Thank you for the inquiry.

    There is no built-in option for this layout by default, but you can do it using the Grid Row element. In the Advanced > Developer Settings > Custom CSS Class field, add the class name “av-custom-grid-row-background”, and set the cell size to 2/3 – 1/3. Then, edit the first cell, add the class name “av-slanted-content-background”, and apply the following css code to create the diagonal background. Make sure to adjust the background image URL.

    .av-custom-grid-row-background {
      background: url('IMAGE URL HERE');
      background-size: cover;
      background-repeat: no-repeat;
      background-position: center center;
    }
    
    .av-slanted-content-background {
      padding: 100px 20px 100px 60px;
      clip-path: polygon(0% 0%, 0% 100%, 64% 100%, 100% 0%);
      position: relative;
      z-index: 1;
    }
    
    .av-slanted-content-background .flex_cell_inner {
      width: 90%;
      padding-right: 180px
    }

    Best regards,
    Ismael

    in reply to: Google Map Marker SIze Customization #1484843

    Hey ronduring,

    Thank you for the inquiry.

    It’s not possible to override shortcode files directly in the child theme. To do this, you will need to register an additional shortcode path in the child theme and place the shortcode files or folders there. Please check the link below for more info.

    https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb

    Best regards,
    Ismael

    in reply to: Missing arrows in carousel #1484842

    Hi,

    Thank you for the update.

    Please provide the login details in the private field so we can check further. Also, make sure that Appearance > Theme File Editor is accessible, just in case.

    Best regards,
    Ismael

    Hey Oriano,

    Thank you for the inquiry.

    Unfortunately, the Grid Row element cannot be saved as a Custom Element Template, and there are currently no plans to support this feature. You may need to use a different element for now. Thank you for your understanding.

    Best regards,
    Ismael

    in reply to: Weird thing happening with categories in WooCommerce #1484817

    Hey Dzimnikov,

    Thank you for the inquiry.

    We’re not yet sure why the numbers don’t reflect the actual products. This could be an issue with the database. Please create a site backup or restore point, then try cleaning the database using one of the following plugins.

    https://wordpress.org/plugins/wp-optimize/
    https://wordpress.org/plugins/advanced-database-cleaner/

    Best regards,
    Ismael

    in reply to: Missing arrows in carousel #1484816

    Hey Shari,

    Thank you for the inquiry.

    The arrows are there but they are barely visible because the background is transparent due to this css code.

    #top .avia-slideshow-arrows.avia-slideshow-controls a {
        background: #fff0 !important;
    }

    You can either remove the modification or add this code in the Enfold > General Styling > Quick CSS field.

    #top .avia-slideshow-arrows.avia-slideshow-controls a {
        background: #a6a6a6 !important;
    }

    Best regards,
    Ismael

    in reply to: Website broken apart #1484815

    Hey d2mediahub,

    Thank you for the inquiry.

    The site seems to be displaying correctly on our end. Could you provide a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: Editor field does not exist #1484814

    Hey ebenanders,

    Thank you for the inquiry.

    Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur, or Dropbox. If the issue is related to a third-party plugin, please note that you’ll need to contact the plugin developers directly. Unfortunately, we do not provide support for plugins or third-party extensions.

    Best regards,
    Ismael

    in reply to: Blog H1 title not showing with Grid layout #1484813

    Hey blinddrop,

    Thank you for the inquiry.

    Did you select the page to be displayed as the blog page in Enfold > Theme Options? Please provide the login details in the private field so we can check the issue further.

    Best regards,
    Ismael

    in reply to: Help with some shop elements #1484812

    Hi,

    Sorry for the delay. We adjusted the code in the functions.php file to render the sales badge for simple and variable products. Please make sure to purge the cache before checking.

    This is the updated code.

    add_action( 'woocommerce_before_shop_loop_item_title', 'avf_woocommerce_sale_badge', 20 );
    function avf_woocommerce_sale_badge() {
        global $product;
    
        if ( $product->is_type('simple') ) { 
            $regular_price = floatval( $product->get_regular_price() );
            $sale_price    = floatval( $product->get_sale_price() );
    
            if ( $regular_price > 0 && $sale_price > 0 && $sale_price < $regular_price ) {
                $percentage = round( ( ( $regular_price - $sale_price ) / $regular_price ) * 100 ) . '%';
                echo '<span class="av-custom-sale-badge">-' . esc_html( $percentage ) . '</span>';
            }
    
        } elseif ( $product->is_type('variable') ) {
            $percentage = get_variable_sale_percentage( $product );
    
            if ( $percentage ) {
                echo '<span class="av-custom-sale-badge">-' . esc_html( $percentage ) . '</span>';
            }
        }
    }
    
    function get_variable_sale_percentage( $product ) {
        $variation_min_regular_price = floatval( $product->get_variation_regular_price( 'min', true ) );
        $variation_max_regular_price = floatval( $product->get_variation_regular_price( 'max', true ) );
        $variation_min_sale_price    = floatval( $product->get_variation_sale_price( 'min', true ) );
        $variation_max_sale_price    = floatval( $product->get_variation_sale_price( 'max', true ) );
    
        $percentages = [];
    
        if ( $variation_min_regular_price > 0 && $variation_min_sale_price > 0 && $variation_min_sale_price < $variation_min_regular_price ) {
            $percentages[] = round( ( ( $variation_min_regular_price - $variation_min_sale_price ) / $variation_min_regular_price ) * 100 );
        }
    
        if ( $variation_max_regular_price > 0 && $variation_max_sale_price > 0 && $variation_max_sale_price < $variation_max_regular_price ) {
            $percentages[] = round( ( ( $variation_max_regular_price - $variation_max_sale_price ) / $variation_max_regular_price ) * 100 );
        }
    
        if ( empty( $percentages ) ) {
            return false;
        }
    
        sort( $percentages );
    
        if ( count($percentages) === 2 && $percentages[0] !== $percentages[1] ) {
            return $percentages[0] . '% - ' . $percentages[1] . '%';
        } else {
            return $percentages[0] . '%';
        }
    }
    

    Best regards,
    Ismael

    Hey SMA,

    Thank you for the inquiry.

    You can add this filter in the functions.php file to disable the SVG icon sets.

    add_filter('avf_default_iconfont', function($icon_font) {
        $icon_font['svg_entypo-fontello'] = array(
            'append'     => '',
            'include'    => '',
            'folder'     => '',
            'config'     => '',
            'json'       => '',
            'full_path'  => false
        );
    
        return $icon_font;
    }, 10, 1);
    

    Best regards,
    Ismael

    in reply to: Show caption in iframe lightbox #1484810

    Hi,

    That’s great news! Glad to know you managed to resolve the issue. Please don’t hesitate to start a new thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Fold/Unfold doesn’t work in child theme #1484809

    Hi,

    Thank you for the update.

    The fold/unfold feature works correctly when the plugins are deactivated. Please try activating them one at a time to identify which plugin is conflicting with the feature.

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: Cookie Consent: Setting before consent or rejection #1484808

    Hey ebenanders,

    Thank you for the inquiry.

    This mostly depends on the option selected under Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior. The first and second options are more permissive in how they block or limit certain cookies or features, so even without user consent, elements such as Google Maps, fonts, or contact forms using reCAPTCHA and other features that rely on cookies will still work on page load when these options are selected.

    The third and last options are more strict, completely blocking all third-party cookies or preventing native features from functioning until user consent is given.

    Hope this clear things up a bit.

    Best regards,
    Ismael

    Hey krisknap,

    Thank you for the inquiry.

    Have you tried to toggle or temporarily disable the Enfold > Performance > File Compression settings?
    Please provide the site URL and login details in the private field so we can check the issue further.

    The script below is responsible for the cookie consent behavior and functions.

    — enfold/js/avia-snippet-cookieconsent.min.js
    — enfold/js/avia-snippet-cookieconsent.js

    Best regards,
    Ismael

    Hey John Yates,

    Thanks for reaching out.

    We were able to check one of the sites, and the “Sort By: and “Display:” links seem to be working as expected. After refreshing the page, Wordfence locked us out, so we couldn’t inspect the site further. Is this issue still occurring in version 7.1.1?

    Best regards,
    Ismael

    Hey Chris,

    Thank you for the inquiry.

    The contact form seems to be displaying correctly when we checked, as shown in the screenshot below. Did you figure out the issue?

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: Read more in 7.1.1 question #1484804

    Hey goldengate415,

    Thank you for the inquiry.

    1-2.) The “read more” buttons allow users to expand or collapse option descriptions in the theme options panel. Please see the screenshot below.

    View post on imgur.com

    3.) As described, checkboxes have been replaced with toggles but they work the same way.

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: Fold/Unfold doesn’t work in child theme #1484683

    Hi,

    Thank you for creating the test server. We noticed that the site is using an older version (6.0.8) of the theme, which might be why the fold/unfold option is not working properly. Please update the theme to the latest version, 7.0.1, and let us know the result.

    Best regards,
    Ismael

    in reply to: Show caption in iframe lightbox #1484682

    Hi,

    Looks like it’s not possible to display a title when displaying an iframe or video in the magnific popup or lightbox. We tried the solution in the following thread, but it is still not working.

    https://stackoverflow.com/questions/17612258/title-for-iframe-video-in-magnific-popup

    Best regards,
    Ismael

    in reply to: How to build webstore with template #1484600

    Hey photoshopuzr,

    Thank you for the inquiry.

    Users typically activate Woocommerce when they need to sell products or open an online shop using Enfold. You can check out the links below for more info on how to get started.

    https://kriesi.at/documentation/enfold/woocommerce-shop/#quickstart-with-woocommerce
    — https://woocommerce.com/documentation/woocommerce/getting-started/

    Best regards,
    Ismael

    in reply to: difference on 2 pages #1484599

    Hey schweg33,

    Thank you for the inquiry.

    The word “Batliner” or “Bat” appears on both pages — 34 times. Did you figure out the issue?

    Best regards,
    Ismael

    in reply to: Remove all image titles on tool tip #1484598

    Hey Anne,

    Thank you for the inquiry.

    Please check the links below for possible solutions:

    https://kriesi.at/support/topic/frontend-how-to-hide-image-title-on-hover/#post-1469760
    https://kriesi.at/support/topic/disable-image-title-tooltip-on-hover/#post-1467149

    Let us know if you need more info.

    Best regards,
    Ismael

    in reply to: BigCommerce Plugin Conflict with Enfold #1484597

    Hi!

    Great! We’ll forward the issue to our channel.

    Cheers!
    Ismael

Viewing 30 posts - 451 through 480 (of 66,254 total)