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Hey pannosk!
Thank you for using Enfold.
I don’t think those errors have anything to do with the theme update. From what version did you update the theme? Is the site working? Please check for the error logs for today. Compare the previous error log, check if you see anything consistent.
Best regards,
IsmaelHi!
The submenu element on your installation acts quite different from the default or original behaviour of the element. The menu should appear exactly where you placed it whether you disable that option or not. On mobile devices, the “sticky menu” behaviour will be disabled. Please delete the enfold theme then override it with a new one. I noticed that you removed the menu element, please create a test page so that we can check it. If you modified any templates in the child theme folder, please update those files as well.
Best regards,
IsmaelJune 12, 2015 at 9:20 am in reply to: Enfold theme – problem with fopen() when updating the theme #458264Hi!
I got no bullets left in my pocket. I’ll ask the rest of the support team to check it. Is this “C:\*******\*******\********:” directory same as the value in the upload_tmp_dir value?
Best regards,
IsmaelHi!
By browser version, which versions specifically? Note that the theme is compatible with IE8 or higher, chrome, firefox, safari and opera. I checked the site but it’s not using Enfold. If you have the time, please provide screenshots of specific issues.
Cheers!
IsmaelHey!
After you adjust the thumbnail size, did you regenerate the images? There’s a regenerate button at the very bottom of the plugin’s panel.
Regards,
IsmaelHi juanda99!
Thank you for using Enfold.
Unfortunately, the ajax search result can’t render shortcodes. You can hide the excerpt with this in the Quick CSS field:
span.ajax_search_excerpt { display: none; }
Or set the excerpt manually in the Excerpt box.
Cheers!
IsmaelJune 12, 2015 at 8:45 am in reply to: Enfold theme – problem with fopen() when updating the theme #458249Hi!
Since you are the administrator, I’m sure you restart the server after you change the values? Or at least wait for a few minutes for it to take effect.
1.) Please check the php info then look for “upload_tmp_dir” directive, check the file permission of that directory, make sure that it is writable (755).
2.) Again, restart the server or wait for a few minutes. Or try to add this to the wp-config.php file to override the default tmp folder.
define( 'WP_TEMP_DIR', ABSPATH . 'wp-content/tmp/') ;
Go to wp-content folder then create “tmp” folder there. Please create a back up or a restore point before doing this. Regarding the characters, you’re seeing a raw url that hasn’t been decoded yet so don’t worry about that.
Regards,
IsmaelHey!
The social icons in the socket area looks ok when I checked it. Please hard refresh the page then check it again.
Regards,
IsmaelHey!
@dweb: Did you try the suggestions above? A link to the site will help. What is the version of safari?Regards,
IsmaelHey!
Actually, the option is working for the left sidebar. Note that you can change the “Left Sidebar” header background in the Logo Area panel, not on the Main Content panel. If you have a chance, try the latest suggestion above. It works to create a smashingmagazine-border-like-design on my installation
Regards,
IsmaelHi!
What happens when you test it without your modifications (href=”#” to href=”javascript:void(0);”)? The thing is, the full width submenu works on our end without those modification so it’s either a third party plugin or your own modification that is causing the element to not work properly.
Best regards,
IsmaelHey!
Where can we see the actual page? Did you use the color section element to create a page division?
Cheers!
IsmaelHey!
I checked the page but the sections are still not separated by color sections. Please create a test page, follow our suggestion. Place each section inside a color section then add a Section ID. http://kriesi.at/documentation/enfold/add-anchors-to-your-page-for-single-page-navigation/
Best regards,
IsmaelJune 12, 2015 at 7:56 am in reply to: Full-width menu on iPad: drop-down anchor menu sticks open after selection #458223Hey!
What happens when you set the “Mobile Menu Display” settings to display a button instead of the full menu? Please set it to display a button then add this in the functions.php file:
add_action('wp_footer', 'ava_close_submenu'); function ava_close_submenu(){ ?> <script> (function($){ $('.av-subnav-menu li > ul a').click(function() { $('.av-subnav-menu').removeClass('av-open-submenu'); }); })(jQuery); </script> <?php }
Remove browser cache then reload the page.
Regards,
IsmaelHey!
You can add this in the Quick CSS field:
#top .avia-smallarrow-slider-heading { display: table; width: 100%; bottom: 0; position: absolute; } #top .avia-content-slider-element-container .avia-slideshow-dots { text-align: center; }
Regards,
IsmaelHi!
Where do you want to place the currency switcher on mobile screens? If you want it below the header, adjust the top position:
@media screen and (max-width: 767px) { #header .widget { left: -10px; top: 0px; }}
Remove browser cache then reload the page.
Best regards,
IsmaelHi!
You can update the theme files manually. A file must be corrupted or incomplete. Refer to this link: http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Hard refreshing the page or removing page cache sometimes do a lot of wonders. :)
Best regards,
IsmaelJune 12, 2015 at 7:16 am in reply to: Enfold theme – problem with fopen() when updating the theme #458197Hey!
Enable the allow_url_include directive then test it again. You can ask your hosting provider to change it for you or add this in the .htaccess file:
php_value allow_url_fopen on php_value allow_url_include 1
If it doesn’t work, try to increase the post_max_size to at least 15M. It is currently set to 8M. Again, you can ask your hosting provider to adjust the value or add this in the .htaccess file:
php_value upload_max_filesize 15M php_value post_max_size 15M
You need to shift refresh every time you change a php directive. I think increasing the php_value post_max_size to 15M will fix the issue.
Best regards,
IsmaelJune 12, 2015 at 6:20 am in reply to: How to align items to center on mobile but to the right or left on desktop #458175Hi!
Thank you for using Enfold.
Please provide a screenshot of the issue, you can use imgur or dropbox. Or switch the builder to debug mode then copy the generated shortcodes below the advance layout builder. Post it on pastebin.com so that we can test it on our installation. This is how you switch the builder to debug mode: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
Cheers!
IsmaelJune 12, 2015 at 6:12 am in reply to: Google Description is Initializing… stage: 500×375 file … #458174Hey!
I’m not sure if it works but you can refer to this link for a possible fix: https://moz.com/blog/why-wont-google-use-my-meta-description
Don’t forget to read number 5.
Regards,
IsmaelHey Andrea!
Thank you for using Enfold.
This an issue with WordPress 4.2 where the register_sidebar function has been updated to require a sidebar id. A fix was included on Enfold version 3.1.4 but you might find widgets mixed up or placed in the Inactive Widget section. All you need to do is placed them back to their respective widget areas. Unfortunately, if you can’t find the widgets, it means that you have to recreate them from scratch.
Also, if possible, please update the theme every time a new version or patch is available. Thank you.
Cheers!
IsmaelHi!
You don’t have the latest version of the theme. Please update to version 3.2 then toggle the theme options. Make sure that the templates or files in the child theme folder are updated as well.
Cheers!
IsmaelHi!
Alright. Please locate this file via FTP: wp-content/uploads/dynamic_avia/enfold.css
Rename the enfold.css file to something else then toggle any theme options to regenerate it. If the file is not generated automatically, please contact your hosting provider to make sure that folder permission of the wp-content folder is correct.
Cheers!
IsmaelHi!
I’m not sure what happened but when I toggled an option in the General Styling panel, the theme styling is gone. Please try to delete the enfold.css file in the wp-content > uploads > avia_dynamic folder then toggle any options in the general styling panel to regenerate it. Make sure that the folder permission of the wp-content folder is correct.
Cheers!
IsmaelHi!
Alright. FYI, you can’t use the more tag inside the advance layout builder. It will only work in the posts’ default editor. https://en.support.wordpress.com/splitting-content/more-tag/
You have to create the link below the excerpt in the text block manually. Example:
Im Luxushotel Mandarin Oriental sind Sie nicht nur am Puls der Zeit, sondern auch im Herzen von Marina Bay, dort wo die Nacht zum Tag gemacht wird. Sehenswürdigkeiten und der Geschäftsdistrikt liegen ganz in der Nähe, während Sie die beeindruckende Skyline, <a href="http://www.linkhere.com">Read More..</a>
Best regards,
IsmaelHi!
Did you modify the catalogue template? The av-catalogue-item link is duplicated. Try to add this in the Quick CSS field:
.av-catalogue-item-inner .av-catalogue-item { width: 100%; } #top .av-catalogue-item { float: left; }
Regards,
IsmaelJune 11, 2015 at 7:28 pm in reply to: Advanced Layout Builder for products – doesn't show info in product page #457992Hi udi!
Thank you for using Enfold.
That is normal when you use the ALB for post or custom post types. All default elements will removed so you can start from scratch. You are free to build your custom product page.
Best regards,
IsmaelHey!
You can add this in the child theme’s functions.php file:
add_filter('avf_portfolio_cpt_args', 'avf_portfolio_cpt_args_mod'); function avf_portfolio_cpt_args_mod($args) { $args['rewrite']['with_front'] = false; return $args; }
Flush the permalink settings after.
Regards,
Ismael -
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