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Viewing 30 posts - 47,131 through 47,160 (of 65,998 total)
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  • in reply to: Problem with Interval server Error #458700

    Hey pannosk!

    Thank you for using Enfold.

    I don’t think those errors have anything to do with the theme update. From what version did you update the theme? Is the site working? Please check for the error logs for today. Compare the previous error log, check if you see anything consistent.

    Best regards,
    Ismael

    in reply to: Collapsible Custom Menu? #458697

    Hi!

    The submenu element on your installation acts quite different from the default or original behaviour of the element. The menu should appear exactly where you placed it whether you disable that option or not. On mobile devices, the “sticky menu” behaviour will be disabled. Please delete the enfold theme then override it with a new one. I noticed that you removed the menu element, please create a test page so that we can check it. If you modified any templates in the child theme folder, please update those files as well.

    Best regards,
    Ismael

    Hi!

    I got no bullets left in my pocket. I’ll ask the rest of the support team to check it. Is this “C:\*******\*******\********:” directory same as the value in the upload_tmp_dir value?

    Best regards,
    Ismael

    in reply to: Previous Theme to Download #458263

    Hi!

    By browser version, which versions specifically? Note that the theme is compatible with IE8 or higher, chrome, firefox, safari and opera. I checked the site but it’s not using Enfold. If you have the time, please provide screenshots of specific issues.

    Cheers!
    Ismael

    in reply to: Disable automatic opening of image on post #458255

    Hey!

    After you adjust the thumbnail size, did you regenerate the images? There’s a regenerate button at the very bottom of the plugin’s panel.

    Regards,
    Ismael

    in reply to: Relevanssi error #458252

    Hi juanda99!

    Thank you for using Enfold.

    Unfortunately, the ajax search result can’t render shortcodes. You can hide the excerpt with this in the Quick CSS field:

    span.ajax_search_excerpt {
      display: none;
    }

    Or set the excerpt manually in the Excerpt box.

    Cheers!
    Ismael

    Hi!

    Since you are the administrator, I’m sure you restart the server after you change the values? Or at least wait for a few minutes for it to take effect.

    1.) Please check the php info then look for “upload_tmp_dir” directive, check the file permission of that directory, make sure that it is writable (755).

    2.) Again, restart the server or wait for a few minutes. Or try to add this to the wp-config.php file to override the default tmp folder.

    define( 'WP_TEMP_DIR', ABSPATH . 'wp-content/tmp/') ;
    

    Go to wp-content folder then create “tmp” folder there. Please create a back up or a restore point before doing this. Regarding the characters, you’re seeing a raw url that hasn’t been decoded yet so don’t worry about that.

    Regards,
    Ismael

    in reply to: Google Map full width breaks footer socket icons #458243

    Hey!

    The social icons in the socket area looks ok when I checked it. Please hard refresh the page then check it again.

    Regards,
    Ismael

    in reply to: font rendering problems in safari and firefox (mac) #458240

    Hey!


    @dweb
    : Did you try the suggestions above? A link to the site will help. What is the version of safari?

    Regards,
    Ismael

    in reply to: main content background image not showing #458238

    Hey!

    Actually, the option is working for the left sidebar. Note that you can change the “Left Sidebar” header background in the Logo Area panel, not on the Main Content panel. If you have a chance, try the latest suggestion above. It works to create a smashingmagazine-border-like-design on my installation

    Regards,
    Ismael

    in reply to: Collapsible Custom Menu? #458236

    Hi!

    What happens when you test it without your modifications (href=”#” to href=”javascript:void(0);”)? The thing is, the full width submenu works on our end without those modification so it’s either a third party plugin or your own modification that is causing the element to not work properly.

    Best regards,
    Ismael

    in reply to: Navigation jumps to wrong place anchor #458231

    Hey!

    Where can we see the actual page? Did you use the color section element to create a page division?

    Cheers!
    Ismael

    in reply to: Floating Menus #458230

    Hey!

    I checked the page but the sections are still not separated by color sections. Please create a test page, follow our suggestion. Place each section inside a color section then add a Section ID. http://kriesi.at/documentation/enfold/add-anchors-to-your-page-for-single-page-navigation/

    Best regards,
    Ismael

    Hey!

    What happens when you set the “Mobile Menu Display” settings to display a button instead of the full menu? Please set it to display a button then add this in the functions.php file:

    add_action('wp_footer', 'ava_close_submenu');
    function ava_close_submenu(){
    ?>
    <script>
    (function($){
    	$('.av-subnav-menu li > ul a').click(function() {
        $('.av-subnav-menu').removeClass('av-open-submenu');
      });
    })(jQuery);
    </script>
    <?php
    }

    Remove browser cache then reload the page.

    Regards,
    Ismael

    in reply to: Move Carousel Buttons #458215

    Hey!

    You can add this in the Quick CSS field:

    #top .avia-smallarrow-slider-heading {
      display: table;
      width: 100%;
      bottom: 0;
      position: absolute;
    }
    
    #top .avia-content-slider-element-container .avia-slideshow-dots {
      text-align: center;
    }

    Regards,
    Ismael

    in reply to: WooCommerce Currency Switcher #458206

    Hi!

    Where do you want to place the currency switcher on mobile screens? If you want it below the header, adjust the top position:

    @media screen and (max-width: 767px) {
    #header .widget {
      left: -10px;
      top: 0px;
    }}

    Remove browser cache then reload the page.

    Best regards,
    Ismael

    in reply to: What would cause this? #458200

    Hi!

    You can update the theme files manually. A file must be corrupted or incomplete. Refer to this link: http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Hard refreshing the page or removing page cache sometimes do a lot of wonders. :)

    Best regards,
    Ismael

    Hey!

    Enable the allow_url_include directive then test it again. You can ask your hosting provider to change it for you or add this in the .htaccess file:

    php_value allow_url_fopen on
    php_value allow_url_include 1

    If it doesn’t work, try to increase the post_max_size to at least 15M. It is currently set to 8M. Again, you can ask your hosting provider to adjust the value or add this in the .htaccess file:

    php_value upload_max_filesize 15M
    php_value post_max_size 15M

    You need to shift refresh every time you change a php directive. I think increasing the php_value post_max_size to 15M will fix the issue.

    Best regards,
    Ismael

    Hi!

    Thank you for using Enfold.

    Please provide a screenshot of the issue, you can use imgur or dropbox. Or switch the builder to debug mode then copy the generated shortcodes below the advance layout builder. Post it on pastebin.com so that we can test it on our installation. This is how you switch the builder to debug mode: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Cheers!
    Ismael

    Hey!

    I’m not sure if it works but you can refer to this link for a possible fix: https://moz.com/blog/why-wont-google-use-my-meta-description

    Don’t forget to read number 5.

    Regards,
    Ismael

    in reply to: Custom Sidebar Blank #458168

    Hey Andrea!

    Thank you for using Enfold.

    This an issue with WordPress 4.2 where the register_sidebar function has been updated to require a sidebar id. A fix was included on Enfold version 3.1.4 but you might find widgets mixed up or placed in the Inactive Widget section. All you need to do is placed them back to their respective widget areas. Unfortunately, if you can’t find the widgets, it means that you have to recreate them from scratch.

    Also, if possible, please update the theme every time a new version or patch is available. Thank you.

    Cheers!
    Ismael

    in reply to: Body Background not working #458013

    Hi!

    You don’t have the latest version of the theme. Please update to version 3.2 then toggle the theme options. Make sure that the templates or files in the child theme folder are updated as well.

    Cheers!
    Ismael

    in reply to: Replicate Enfold Demo Boxed Layout Width #458012

    Hi!

    Alright. Please locate this file via FTP: wp-content/uploads/dynamic_avia/enfold.css

    Rename the enfold.css file to something else then toggle any theme options to regenerate it. If the file is not generated automatically, please contact your hosting provider to make sure that folder permission of the wp-content folder is correct.

    Cheers!
    Ismael

    in reply to: Changed colors in footer but nothing happened #458011

    Hi!

    I’m not sure what happened but when I toggled an option in the General Styling panel, the theme styling is gone. Please try to delete the enfold.css file in the wp-content > uploads > avia_dynamic folder then toggle any options in the general styling panel to regenerate it. Make sure that the folder permission of the wp-content folder is correct.

    Cheers!
    Ismael

    in reply to: Read more does not work #457996

    Hi!

    Alright. FYI, you can’t use the more tag inside the advance layout builder. It will only work in the posts’ default editor. https://en.support.wordpress.com/splitting-content/more-tag/

    You have to create the link below the excerpt in the text block manually. Example:

    Im Luxushotel Mandarin Oriental sind Sie nicht nur am Puls der Zeit, sondern auch im Herzen von Marina Bay, dort wo die Nacht zum Tag gemacht wird.
    
    Sehenswürdigkeiten und der Geschäftsdistrikt liegen ganz in der Nähe, während Sie die beeindruckende Skyline,
    
    <a href="http://www.linkhere.com">Read More..</a>
    

    Best regards,
    Ismael

    in reply to: Catalogue link add undesired padding #457995

    Hi!

    Did you modify the catalogue template? The av-catalogue-item link is duplicated. Try to add this in the Quick CSS field:

    .av-catalogue-item-inner .av-catalogue-item {
      width: 100%;
    }
    
    #top .av-catalogue-item {
      float: left;
    }

    Regards,
    Ismael

    in reply to: Anchor not working #457994

    Hi!

    No, it’s not private. Please check it again.

    Best regards,
    Ismael

    Hi udi!

    Thank you for using Enfold.

    That is normal when you use the ALB for post or custom post types. All default elements will removed so you can start from scratch. You are free to build your custom product page.

    Best regards,
    Ismael

    in reply to: Blog and Portfolio url structures #457989

    Hey!

    You can add this in the child theme’s functions.php file:

    add_filter('avf_portfolio_cpt_args', 'avf_portfolio_cpt_args_mod');
    function avf_portfolio_cpt_args_mod($args) {
    	$args['rewrite']['with_front'] = false;
    	return $args;
    }

    Flush the permalink settings after.

    Regards,
    Ismael

    in reply to: Fullwidth Sub Menu Jumps from Center to Right #457988

    Hey csherlock1!

    Thank you for using Enfold.

    I’m not sure what could be causing it to jump like that but it is random and barely noticeable. Anyway, try to add this in the Quick CSS field:

    #top .av-submenu-container {
      max-width: 960px;
    }

    Cheers!
    Ismael

Viewing 30 posts - 47,131 through 47,160 (of 65,998 total)