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Viewing 30 posts - 4,681 through 4,710 (of 67,588 total)
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  • in reply to: Contact form – width fields contact form #1463411

    Hi,

    Thank you for the update.

    Looks like the default styles are not being applied to the contact form fields. We may need to inspect the contact form. Please provide the site URL or a direct link to the page containing the contact form element.

    Best regards,
    Ismael

    Hey HLL_Virtual_Bookkeeping,

    Thank you for the inquiry.

    What is the installed version of the theme? Please note that the latest version is 6.0.2. If the theme is not yet updated to this version, please update it as soon as possible. Then, provide the site URL and login details in the private field so that we can investigate the issue further.

    Best regards,
    Ismael

    in reply to: Portfolio grid categories #1463407

    Hey Qgrafica_7,

    Thank you for the inquiry.

    There are 10 items in the Home Staging category, but none are linked to the other portfolio categories. Please check the private field. Is there a site backup or restore point available?

    Best regards,
    Ismael

    in reply to: Fontello Custom not loading #1463406

    Hey tiago,

    Thank you for the inquiry.

    Where did you get the fonts? Please note that only monocolored icons are allowed in the Custom Font Manager. Colored icons cannot be uploaded. You may need to upload the icons as images instead of font icons.

    Best regards,
    Ismael

    in reply to: Variable product is not working #1463405

    Hi,

    I couldn’t find this script, where did you find this? If you give the path it will be better to troubleshoot.

    The script is added inline in the document. This might be a script from the plugin or one of its extensions.

    Best regards,
    Ismael

    in reply to: Variable product is not working #1463404

    Hi,

    If I enable the plugin it works fine(freezing issue is not happening) and if disable the plugin freezing issue starts.

    As mentioned above, it’s possible that products or variations are created while the plugin was enabled and include options that are only present when the plugin is active, which could be causing the freezing issue when the plugin is disabled. To test this, please try recreating the product while the plugin is disabled.

    Regarding variable products, please note that this is the default behavior. The “make” and “model” are separate attributes, so selecting a specific make will not affect the selections in the model list, and vice versa. If you want to test this, you can import sample data or products from WooCommerce and check the variable products.

    // https://woocommerce.com/document/variable-product/

    Best regards,
    Ismael

    in reply to: Use of block editor goes wrong #1463402

    Hi,

    Thank you for the screenshot.

    Looks like the post css file, which contains the custom styles for elements in the builder, including the background image for the grid row cell, is not updating. To fix the issue temporarily, we added this filter to the functions.php file and disabled the cache plugin.

    function avf_mod_post_css_create_file( $create ){
      return false;
    }
    add_filter( 'avf_post_css_create_file', 'avf_mod_post_css_create_file', 10, 1 );

    Best regards,
    Ismael

    in reply to: Custom template for archive-page CPT possible? #1463400

    Hey Frans,

    Thank you for the inquiry.

    Unfortunately, there is no default option for this. Custom layouts can only be applied using the Advanced Layout Builder (ALB). To enable the ALB for custom post types, please refer to the link below.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type

    Best regards,
    Ismael

    in reply to: Portfolio Grid spacing #1463399

    Hi,

    Thank you for the update.

    Please remove the previous modifications and replace them with the following code:

    @media only screen and (min-width: 768px) {
      /* Add your Desktop Styles here */
      #top .grid-entry.no_margin.av_one_third {
        padding: 10px;
      }
    
      .grid-sort-container {
        width: calc(100% + 10px);
        margin-left: -10px;
      }
    }

    This should ensure that the padding is only applied on on larger screens.

    Best regards,
    Ismael

    in reply to: Gallery page speed #1463398

    Hey Richard,

    Thank you for the inquiry.

    Have you tried disabling the preloading effect? The average file size of the images on the page is 617 kB, which makes the page quite heavy. The rendered size is less than 400px, but the actual size of the images is over 2000px. We recommend uploading smaller images and make sure that they are compressed.

    Best regards,
    Ismael

    in reply to: Blog Thumbnail Size #1463397

    Hey lucybb2,

    Thank you for the inquiry.

    Looks like you’re trying to adjust the size of the thumbnails on the archive or category pages. This cannot be adjusted in the Settings > Media panel. You have to edit the archive.php file directly or use this filter in the functions.php file:

    add_filter("avf_post_slider_args", function($atts, $context) {
      if( $context == "archive" ) {
        $atts['type']  = 'grid'; 
        $atts['columns']  = 4;
        $atts['preview_mode'] = 'custom';
        $atts['image_size'] = 'medium';
      }
      return $atts;
    }, 10, 2);

    The filter above will set the image size to Medium. Also, when you change the size of the thumbnails, you need to either upload the images again or regenerate the thumbnails.

    // https://wordpress.org/plugins/regenerate-thumbnails-advanced/
    // https://wordpress.org/plugins/force-regenerate-thumbnails/

    Best regards,
    Ismael

    in reply to: table responsive with css #1463396

    Hey NadjaJacke,

    Thank you for the inquiry.

    You can place the HTML of the table in a Text or Code Block element and include the css as an inline stylesheet. Alternatively, you can load the css in a separate file and register it using the wp_enqueue_style function.

    Example:

    function av_theme_enqueue_styles() {
        wp_enqueue_style( 'av-table-style', get_template_directory_uri() . '/css/av-table-style.css', array(), '1.0.0', 'all' );
    }
    add_action( 'wp_enqueue_scripts', 'av_theme_enqueue_styles' );

    Best regards,
    Ismael

    in reply to: Hide Menu in Header #1463395

    Hey ballindigital,

    Thank you for the inquiry.

    We added the following css code in the Enfold > General Styling > Quick CSS field to keep the header transparent on scroll.

    .av_minimal_header .header_bg {
        opacity: 0;
    }

    Best regards,
    Ismael

    in reply to: Design of the send button #1463394

    Hi,

    Thank you for the update.

    Please replace the previous modification with the following css code and make sure to purge the cache afterward.

    div div .av-dark-form .button {
        background: #000000;
        color: #ffffff !important;
    }
    
    div div .av-dark-form .button:hover {
        background: #D4AF37;
    }

    Best regards,
    Ismael

    in reply to: External links not working #1463393

    Hi,

    Thank you for the inquiry.

    The donate button seems to be working as expected. It opens a new tab and redirects to a Stripe checkout page. Has this issue been resolved?

    Best regards,
    Ismael

    in reply to: image slider wave at footer #1463292

    Hey laptophobo,

    Thank you for the inquiry.

    That is quite odd. We can’t find where the mask is coming from. Have you tried recreating the slider from scratch?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Am I the first who want to include local business structured data for my site?

    There have been many requests about this, but most users choose to use a plugin such as Yoast or the one we recommended above. Nothing has really changed in how schema structures are added to the site, so even though the plugin hasn’t been updated for 8 months, it should still work fine. Also, please note that the theme already includes a basic schema structure for the site.

    Best regards,
    Ismael

    in reply to: Variable product is not working #1463288

    Hi,

    I didn’t created product variations using YITH WooCommerce Product Add-ons & Extra Options,

    I don’t think you can create these types of products without an additional plugin. Unfortunately, we are not yet sure what’s causing the issue. Please keep the plugin enabled for now and contact the plugin developers for more info.

    Best regards,
    Ismael

    in reply to: Phone and E-mail above the header #1463287

    Hey Alan,

    Thank you for the inquiry.

    You can try this code in the Enfold > Header > Extra Elements > Phone Number Or Small Info Text field.

    
    <div class="header-phone-email">
    <div>
    <a href="tel:+53503799">[av_font_icon icon='ue854' font='entypo-fontello' style='' caption='' size='13px' position='left' color='' link='' link_dynamic='' linktarget='' title_attr='' sonar_effect_effect='' sonar_effect_color='' sonar_effect_duration='1' sonar_effect_scale='' sonar_effect_opac='0.5' animation='' id='' custom_class='' template_class='' element_template='' one_element_template='' av_uid='av-lz7v2ahm' sc_version='1.0' admin_preview_bg=''][/av_font_icon] 53 50 37 99</a></div>
    <div>
    <a href="mailto: (Email address hidden if logged out) ">[av_font_icon icon='ue805' font='entypo-fontello' style='' caption='' size='13px' position='left' color='' link='' link_dynamic='' linktarget='' title_attr='' sonar_effect_effect='' sonar_effect_color='' sonar_effect_duration='1' sonar_effect_scale='' sonar_effect_opac='0.5' animation='' id='' custom_class='' template_class='' element_template='' one_element_template='' av_uid='av-lz7v2ahm' sc_version='1.0' admin_preview_bg=''][/av_font_icon]  (Email address hidden if logged out) </a></div>
    </div>
    

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    Have you tried enabling the Header > Header Layout > Header Title and Breadcrumbs? This should automatically add a heading and breadcrumb for the archive pages.

    Best regards,
    Ismael

    in reply to: Portfolio Grid spacing #1463284

    Hi,

    UPDATE: To fix the alignment of the grid container, please include this css code:

    .grid-sort-container {
        width: calc(100% + 10px);
        margin-left: -10px;
    }

    Best regards,
    Ismael

    in reply to: Portfolio Grid spacing #1463283

    Hey Richard,

    Thank you for the inquiry.

    Unfortunately, this is not possible because the positions of the portfolio grid items are calculated dynamically with a script. You can apply padding around the items to create space between them, but this will also affect the alignment of the grid container. If you want to test it, you can try this css code:

    #top .grid-entry.no_margin.av_one_third {
        padding: 10px;
    }

    Best regards,
    Ismael

    Hi,

    Great! Glad to know that the issue has been resolved. Please don’t hesitate to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Contact form – width fields contact form #1463281

    Hey bleistift,

    Thank you for the inquiry.

    The fields should inherit the width of their parent container. Did you place the contact form inside a column? Please provide the link to the page containing the contact form so that we can check it. A screenshot of the changes that you’d like to implement would also be helpful.

    Best regards,
    Ismael

    in reply to: enfold 6.0 masonry and post slider not working #1463200

    Hi,

    Great! Glad to know that the issues have been resolved. Please let us know if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Enfold Theme Update #1463199

    Hi,

    Thank you for the update.

    How do you add the site? Please provide a short clip of the steps or a screenshot of the error. Did you follow these steps?

    // https://support.google.com/business/answer/2911778?hl=en&co=GENIE.Platform%3DDesktop
    // https://support.google.com/business/answer/7107242?sjid=3599139721803492600-AP

    Best regards,
    Ismael

    in reply to: Masonry grid featured image size #1463198

    Hey Richard,

    Thank you for the inquiry.

    You need to ensure that the uploaded images have the same sizes and that the aspect ratio matches your preference. Also, when you change the size of the thumbnails in the Settings > Media panel, you must regenerate the thumbnails or upload the images again. Adjusting the image size will not automatically regenerate new thumbnails for the existing images. You can use the following plugin to regenerate the thumbnails.

    // https://wordpress.org/plugins/regenerate-thumbnails-advanced/
    // https://wordpress.org/plugins/force-regenerate-thumbnails/

    Best regards,
    Ismael

    in reply to: Editor issue with WPML translations #1463197

    Hi,

    Thank you for the update.

    Everything seems to be working as expected when we attempted to translate a new page. Please check the link in the private field. When translating the pages, please make sure not to switch between editors and do not toggle the duplicate option. Unfortunately, we are not sure why the content beside the contact form is not displaying. Have you tried re-creating the page from scratch?

    Best regards,
    Ismael

    in reply to: I can’t edit some pages on my website #1463036

    Hi,

    Thank you for the update.

    We found some script errors when editing one of the pages.

    TypeError: Cannot destructure property &#039;persona_v1&#039; of &#039;i&#039; as it is undefined.
        at embed-video-84ecf8593c4c5e9e8fa2.js:31:4444
        at Object.dispatch (vendor-be5e06f6-052f0576900c6c9716d8.js:15:6122)
        at Object.dispatch (<anonymous>:6:7384)
    

    The error is generated from this script:

    // https://cdn.loom.com/assets/js/vendor-6eb8e622-3e65f432f5ca2b19495d.js

    Have you tried disabling the plugins temporarily?

    Best regards,
    Ismael

    in reply to: Mouse-over text-link is not working properly? #1463035

    Hey Jak73,

    Thank you for the inquiry.

    The issue occurs because the page is set to have a transparent header. In this setup, the header normally covers the top part of the main container. You may need to add a Separator/Whitespace element above the Text Block containing the custom menu to push the element further away from the header.

    Best regards,
    Ismael

Viewing 30 posts - 4,681 through 4,710 (of 67,588 total)