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Hey Andrea Haderer,
Thank you for the inquiry.
The Hotel demo uses the Woocommerce plugin along with the Woocommerce Bookings extension, which adds booking and reservation functionality. You can learn more about how it works in the following documentation.
— https://woocommerce.com/document/introduction-to-woocommerce-bookings/
Let us know if you need more info.
Best regards,
IsmaelHey slikslok,
Thank you for the inquiry.
Are you using the Page-list plugin? Please provide the login details in the private field so we can check the issue further. Make sure that the Appearance > Theme File Editor is accessible.
Best regards,
IsmaelHi,
Great! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelHey Duncan P Mandel,
Thank you for the inquiry.
Unfortunately, don’t provide assistance with theme updates, especially when the site has been heavily modified. Also, the current version is quite outdated, which may lead to unexpected errors during the update process. We recommend creating a site backup before proceeding with the update.
You can refer to this documentation for instructions on how to update the theme manually via FTP:
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
If you need further help with this, you may consider Codeable for more assistance:
— https://kriesi.at/contact/customization
Best regards,
IsmaelHi,
Thank you for the update.
We get this error when we try to access the PDF file.
Unfortunately, we don’t offer support for this type of modification. You may need to hire a freelance developer or reach out to Codeable for assistance.
— https://kriesi.at/contact/customization
Best regards,
IsmaelHi,
Thank you for the screenshot. Did you create a “my-account” page and set it as the default account page in the Woocommerce > Settings > Advanced > My account page settings? Please check the screenshot below for reference.
Best regards,
IsmaelJune 4, 2025 at 4:36 am in reply to: Hide the Cookie Consent Popup, on certain pages, such as Cookie Consent Policy #1485053Hey lucasgeuna,
Thank you for the inquiry.
In the Enfold > Privacy & Cookies > Cookie Handling panel, there’s a Display Modal Popup Actions setting where you can configure the modal to display only when triggered by a button click. Have you tried that selecting this option?
Best regards,
IsmaelJune 4, 2025 at 4:29 am in reply to: Enfold generates files more larger than the original file uploaded. #1485052Hi,
Thanks for reaching out.
The theme automatically increases the image quality to 100%, but the WordPress default is only 82%. This can be adjusted by using the following filters in the functions.php file:
add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1); add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1); function avf_set_quality_mod($quality) { $quality = 60; return $quality;}
We recommend setting this to 70 or lower, then install an image compression plugin such as ShortPixel or Smush to further reduce file size and optimize the images. You may need to regenerate the thumbnails after the quality adjustment.
— https://wordpress.org/plugins/force-regenerate-thumbnails/
Best regards,
IsmaelHey!
As mentioned earlier, the theme is configured to set a higher image quality than the WordPress default, which explains why the generated thumbnails are larger in file size. It’s also worth clarifying that image uploading and compression are handled entirely by WordPress, not the theme. This should be the same across all WordPress installations, so what you’re seeing isn’t specific to this theme.
Have you tried adjusting the default compression level to 60 or lower? This should help further lower the file size of generated thumbnails and optimize them.
After lowering the quality value to 60 or below, you can further enhance site performance by installing an image optimization plugin such as ShortPixel, Imagify, or Smush. This is a fairly standard practice in WordPress optimization, so it’s a bit surprising it wasn’t already suggested by your technical team.
For more information on site optimization, please feel free to refer to the following links.
— https://gtmetrix.com/wordpress-optimization-guide.html
— https://wpengine.com/resources/improve-wordpress-site-speed/Regards,
IsmaelHey alexanderh131,
Thank you for the inquiry.
Which custom styles were they referring to? The animated texts in the slider were displaying correctly when we checked. Did you figure out the issue?
Best regards,
IsmaelJune 4, 2025 at 4:01 am in reply to: Website is showing critical error message because of the theme. #1485049Hi,
Please refer to the following documentation for more information on how to update the theme via FTP. Make sure to delete or rename the current theme folder before uploading the new package.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Before proceeding, make sure to create a site backup or restore point.
Best regards,
IsmaelHey ronduring,
Thanks for reaching out.
Would you mind providing a screenshot of the issue and a link to a test page so we can check it? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHi,
Great! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelHi,
The other sorting items are displayed because some portfolio items belong to multiple categories. For example, the item Harrisonburg Innovation Hub is assigned to “Commercial and Retail”, which is a selected category, but it also belongs to three additional categories, Anthony Barone’s Projects, Ben Reid’s Projects, and Kevin Gabel’s Projects.
Please note that all categories associated with the items will display as sorting options. The “Which Entries Should Be Used” option only controls which items are shown in the masonry element, but it does not control or limit the sorting/filter categories.
If you need to hide the other categories and only display the selected ones, try adding this css code:
#top .av-sort-by-term a, #top .av-sort-by-term .text-sep { display: none; } #top .av-sort-by-term .commercial-retail_sort_button, #top .av-sort-by-term .education_sort_button, #top .av-sort-by-term .healthcare_sort_button, #top .av-sort-by-term .industrial_sort_button, #top .av-sort-by-term .municipal-civic_sort_button, #top .av-sort-by-term .religious_sort_button { display: inline-block; }
Best regards,
IsmaelJune 3, 2025 at 7:07 am in reply to: Website is showing critical error message because of the theme. #1485001Hey Carolline,
Thank you for the inquiry.
Did you update the theme files via FTP? Please try to rename the current enfold theme folder, then replace it with the latest version from the package downloaded from your ThemeForest account. Let us know the result.
You should also switch the installation to debug mode and enable the error log so we can identify where the error is occurring.
Best regards,
IsmaelHey awasner,
Thank you for the inquiry.
Have you tried adding the “Account Details” menu item from the WooCommerce Endpoints in the Appearance > Menus panel?
To better understand the issue, we may need to inspect the menu settings. Please provide the login details in the private field.
Best regards,
IsmaelHey Sabrina,
Thank you for the inquiry.
An alternative to WPML is the Polylang plugin, which offers a free version for basic site translation. Another option is GTranslate. Please check the links for more info.
— https://wordpress.org/plugins/polylang/
— https://wordpress.org/plugins/gtranslate/Best regards,
IsmaelHey Rabe, Matthias,
Thank you for the inquiry.
The mega menu class is now located in the enfold/includes/classes/class-responsive-mega-menu.php file. Let us know if you need more info.
Best regards,
IsmaelHey James,
Thank you for the inquiry.
We added this code to disable the default fade in animation of the elements inside the Color Section.
.js_active .av-minimum-height .container { opacity: 1; transition: none; }
If you need to apply this to a specific color section, apply the name “av-section-no-animation” in the Advanced > Developer Settings > Custom CSS Class field, then replace the css with:
.js_active .av-section-no-animation .container { opacity: 1; transition: none; }
Best regards,
IsmaelHey Alan,
Thank you for the inquiry.
There is no option for this in the Color section by default, but you can add a custom class name (e.g., av-section-border-radius) to the element under Advanced > Developer Settings > Custom CSS Class field, then add the following css to apply the border radius.
#top #wrap_all .av-section-border-radius { border-bottom-right-radius: 100px; border-bottom-left-radius: 100px; }
Another option is the Layout > SVG Divider settings.
Best regards,
IsmaelHi,
Thank you for the update. We were able to reproduce this on our end. To lower the file size, you can reset the default image quality back to 82 or lower by using the filter that we mentioned above.
add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1); add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1); function avf_set_quality_mod($quality) { $quality = 82; return $quality;}
After adding this code, the file size of the largest thumbnail decreased by more than half. If you want to make it smaller, use a lower quality value.
For more info about the filter, please check this link: https://developer.wordpress.org/reference/hooks/jpeg_quality/
Best regards,
IsmaelHi,
Thank you for the info.
We replaced the Fullscreen Slider with the Fullwidth Easy Slider. Please make sure to purge the cache before checking the page.
Best regards,
IsmaelHi,
You have to remove the width property from this css code to keep the logo from being distorted:
.logo, .logo a { overflow: visible; height: 100px; background-color: #075195; border-bottom-right-radius: .3125rem; border-bottom-left-radius: .3125rem; width: 12.5rem; }
And to replace the dashes with bullets, add this css code:
.html_av-overlay-side-classic #top .av-burger-overlay li li .avia-bullet { height: 3px; opacity: 1; border: none!important; width: 3px; border-radius: 100%; }
Best regards,
IsmaelHi,
Thank you for the inquiry.
This logic is designed for large numbers, like hundreds of thousands or millions. For smaller numbers (e.g. 10, 20, 100), it doesn’t have much effect because of how the increment is calculated in the enfold\config-templatebuilder\avia-shortcodes\numbers\numbers.js file:
increment = Math.round( fakeCountTo * 32 / countTimer); if(increment == 0 || increment % 10 == 0) increment += 1; setTimeout( function(){ start_count(element, countTo, increment, current, fakeCountTo, number_format);}, start_timer);
In your case, this is “increment = Math.round( 20 * 32 / 20000);” which results to 0 and defaults to increment += 1.
Best regards,
IsmaelHi,
Thank you for the screenshots.
You need to set the Enfold > Header > Header Layout > Menu and Logo Position setting to Logo Left, Menu Right, then add the following css code to adjust the logo image size and allow it to overflow the header container.
.logo, .logo a { overflow: visible; height: 100px; } .logo img, .logo svg { max-height: 150px !important; height: 150px; }
Best regards,
IsmaelJune 2, 2025 at 6:01 am in reply to: SVG Icons and Default icons – How can i disable the SVG Icons #1484960Hi,
Thank you for the update. Try to replace the filter with the following code to completely disable the icon set dropdown.
add_filter('avf_default_iconfont', function($icon_font) { $icon_font['svg_entypo-fontello'] = array( 'append' => '', 'include' => '', 'folder' => '', 'config' => '', 'json' => '', 'full_path' => false ); $icon_font['entypo-fontello-enfold'] = array( 'append' => '', 'include' => '', 'folder' => '', 'config' => '', 'json' => '', 'full_path' => false ); return $icon_font; }, 10, 1); add_filter('avf_icon_font_filter_suppress', '__return_true');
Best regards,
IsmaelHey minhndq,
Thank you for the inquiry.
Would you mind providing a screenshot of the changes you’d like to make? You can use platforms like Savvyify, Imgur, or Dropbox to upload and share the screenshot.
Best regards,
IsmaelHey Erin,
Thank you for the inquiry.
Is there any possible to show entire image ( no cut any part) in slide?
If you need the whole image to display on all screen sizes, you can use the Fullwidth Easy Slider instead of the Fullscreen Slider. You can also place the Image element inside a Color Section and set its container width to 100%. Please check this link for more info.
— https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width
Best regards,
IsmaelHi,
If you’re using the Posts Slider element or the Blog Posts element in Grid Layout, you can use the avia_post_grid_query filter to modify the query or adjust the item sorting.
Example:
— https://kriesi.at/support/topic/remove-current-portfolio-post-from-related-portfolio-grid/#post-836906
— https://kriesi.at/support/topic/sort-blog-posts-element-ascending/#post-1001791
— https://kriesi.at/support/topic/add-a-order-by-attribute-on-portfolio-grid/#post-1015617
— https://kriesi.at/support/topic/add-event-date-to-portfolio/#post-1479828Best regards,
IsmaelHi,
@soniavoice: Would you mind providing the original source of the image so we can upload it on our end? When we uploaded a 4.8MB PNG image directly to an Image element using the Advanced Layout Builder, the resulting full-size thumbnail is only 2MB — less than half the original size. It’s possible that is a plugin or custom script interfering with the WordPress media uploader on your installation.Best regards,
Ismael -
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