Thank you, Mike!!

This is a bummer… I will have to bring this up to the ESSB plugin developers… let’s see if they can fix it.

Quick question… am I dreaming or I am now able to use the ALB inside of Gutenberg? Meaning, I can switch to the Advanced Layout editor? (btw, Gutenberg is horrible – lol – you really have to get used to it)

I’ll keep you posted of the ESSB Plugin reply (just in case other people use it too)

Havi

Hi Rikard!!

Sending you the credentials. It’s s Staging environment so, feel free to activate the Classic Editor Plugin, if you want to see what it looks like and the same goes for the selected Enfold editor. I can always refresh the Environment from backup or from the Live site if things go really bad ;) But I don’t think so. The only thing I saw is pages going blank.

Also, Kinsta does not cache this environment but there’s a cache button on the Admin area if you want to clear the natural caching of Nginx.

Let me know how I can help!

Thank you!

Havi

Hi Nikko,

I am able to reproduce it with no problem on both the staging and live environments. As it only showed on Safari, you may not be able to see it because your don’t have a OS X with Safari but that doesn’t mean it’s not there. You won’t be able to reproduce it now because I added a fix to the Staging site but I add the fix to the parent theme on the Live site and remove it from Staging so you are able to reproduce it with the iPad and the Safari browser.

Note: I removed the code from the cookie consent js file on the Live site and the modal window started displaying on Chrome incognito – but not on Safari incognito even after clearing the cache for the server, and the browsers) Then I added the code back to the same file on Staging and all modal windows are now displaying with no problem. For some reason, that does not seem to be the fix but modifying and saving the file itself seems to have done the trick. Does this make any sense to you? Help!

Note 2: I Disabled/Enabled the CSS/JS Performance merge and compress, cleared the site’s cache in between those two actions and the issue seems to have disappeared on incognito browsers. This seems to be a recurrent issue with this site. Any ideas why? Is it possible that a manual theme install would work better than the automated one? I don’t know what else to think. And moving issues are definitely not my favorite ones. Help!

Re: the Avia font icons, you are looking at the wrong URL. This only happens on the blog page: https://staging-conversionsciencesdev.kinsta.cloud/conversion-optimization-blog/ (and only on this page – all other footers display properly) and this is independent of browser as it happens on Chrome, Safari and Firefox.

Thank you!

Havi

• This reply was modified 5 years, 1 month ago by havi. Reason: Added Note 2

Hi Nikko,

I think it worked! I tried it on staging. Giving you the credentials on the private section.I can see the map on the contact page and the Cookie Consent window appears when in privacy mode.

The blog page still does not show the Avia buttons. It’s always on the same page’s footer… so strange!

How do I make this permanent?

Please, feel free to take a look (it was line 628) so I can implement it on the live site.

Thank you!!

Havi

Hi Nikko,

Yes. Took a screenshot. Modal does not pop up.

TypeError: undefined is not an Object. (evaluating ”msTrackingProtectionEnabled’ in window.external’)
Seems to be on the footer script: /wp-content/uploads/dynamic_avia/avia-footer-scripts-03c63d813ade2af7761d2e09669f14f3.js

Does this help?

Best regards,

Havi

Hi Nikko,

Of course, the privacy page shows up. Go ahead and enable the Cookie privacy settings. The pop up will not appear and even though you can clearly see on the privacy page that the cookies were previously accepted, the map does not show.

I have cleared the cache of Safari, Chrome and Firefox, no pop up appears when the Cookie Privacy settings are enabled. Currently, they are disabled and that’s why the map appears. There is no way to accept the cookies if that modal window doesn’t show up.

That’s the problem.

The second problem is on the Blog page. the Avia buttons don’t render. They do render on every other page of the website with no problem. All caches have been cleared, including the Kinsta cache.

Best regards,

Havi

Note: I see you enabled the Privacy settings. No modal window and the buttons on the Privacy page cannot be toggled. I will disable them for now as this is a live site and not behaving as it should. Please, re-enable to test it and troubleshoot it but disable it if it cannot be fixed. Thank you!!

Note2: I logged in and the Privacy settings are not enabled but still the Map does not show. It used to show when Privacy setting were disabled. I can toggle enable/disable. Still no map.

• This reply was modified 5 years, 2 months ago by havi. Reason: Added Note2

Hi Basilis,

The very latest of Enfold.

Havi

Hi Ismael,

I know, right? But the thing is that it lands way under the H2. I can check the CSS to see if any was ever added but I don’t think so. Unless it’s an overall enfold option that I cannot recall off the top of my head.

Will fixing that solve the problem? Because when you click on the widget that is on the blog sidebar, it works fine.

There’s one thing I didn’t do. Were there any changes to header.php? Because there’s a child version of it. I could try replacing it with the updated version adding the lines for GTM.

Unless you have some other idea, I can always try on another staging site I have for a different client and see if I can reproduce it or it’s this site only.

Thoughts?

Havi

NOTE: Found the Issue! Check the smooth scrolling is still self-disabling but disabled the Unbounce Landing Pages plugin and now it scrolls to the proper H2 position. Let me know if you want me to check the rest of my ideas.

I also found this CSS code the client’s developers crafted. Could it be affecting the scrolling behavior?
/*Disable animations for Page hero sections*/
#av_section_1, #av_section_1 * {
opacity: 1 !important;
/*CSS transitions*/
-o-transition-property: none !important;
-moz-transition-property: none !important;
-ms-transition-property: none !important;
-webkit-transition-property: none !important;
transition-property: none !important;
/*CSS transforms*/
-o-transform: none !important;
-moz-transform: none !important;
-ms-transform: none !important;
-webkit-transform: none !important;
transform: none !important;
/*CSS animations*/
-webkit-animation: none !important;
-moz-animation: none !important;
-o-animation: none !important;
-ms-animation: none !important;
animation: none !important;
}
/*— End Disable animations for Page hero sections — */

Note2: Tested the widget on another site hosted on Kinsta as well (Staging) sending you the link on Private content) and the SmoothScrolling disables itself as well. No added code, no conversion plugins. But it does scroll to the right anchor position on the page smoothly. Will soon test on non-Kinsta hosted site still Nginx (I don’t think this would be a problem, right?)

• This reply was modified 5 years, 2 months ago by havi. Reason: Note2 explains it

Hi Jordan,

It’s been perfectly answered. You can close it. Thank you so much!

Havi

Hi Ismael!

No, I didn’t. Actually it disables itself for some strange reason. I click on the option and when ithe widget saves itself the checkmark disappears.

Best regards,

Havi

Hi Victoria,

There were no modifications made to the code since the earlier releases. And this is standard code. Can you please show me where the custom code is coming from? (I shared all the CSS with you earlier. and here are a couple of screenshots showing you the Enfold CSS options chosen.

Thank you.

Havi