Hi,

Can you deactive all plugins except bbPress and check, if the problem also occurs?

Then reactivate one by one (caching plugins as the last ones) and check?

Best regards,
Günter

Hey Christian Mayer,

Danke für das Interesse an Enfold.

Es gilt: 1 Lizenz pro Website, d.h. z.B. für http://www.example.com.
Gibt es eine zweite (z.b. http://www.my-domain.com) dann ist eine weitere Lizenz nötig. Was auf der Website gemacht wird, spielt keine Rolle.

Extended License sind für Agenturen, die Enfold für Kundenseiten verwenden und nicht immer eine einzelne Lizenz kaufen wollen.

Momentan erlaubt die Lizenz unbegrenzten Zugriff auf updates des themes – für support muss man dann die support license verlängern.

Hoffe, das hilft einmal weiter.

LG,
Günter

Hi,

@LonelyViking

Pleae open an own thread with the link to your page, give us admin access and ftp access and we need the allowance to modify core files temporarily to debug the problem.

Up to now we were not able to figure out, why a few users have problem accessing the instagram API from their servers – (https://kriesi.at/support/topic/enfold-instagram-widget-not-working-enfold-4-2-6-php-7-2/#post-992944).

You can post credentials in private content.

Thank you.

Best regards,
Günter

Hey cktanju,

Danke dass Du Enfold verwendest.

Könnten wir bitte einen linkzu der Seite mit den Problemen haben und auch einen admin account fürs Backend. Die Daten kannst Du im Private Content unterbringen – sind dann nur für Moderatoren sichtbar.

Best regards,
Günter

Hi,

Sorry for the late reply.

I’m not able to reproduce the problem.

I created a page with a featured image on my localhost and on a live testserver.

If I embed the links on my localhost both pages are shown with the featured image and the excerpt (or post content).
If I embed the link to the live serverpage in a page on my live server it also works.

If I embed a link to your page I get js error: SecurityError: The operation is insecure
and it seems that there are very many requests to your sites while loading the iframe.

Might be some server settings?

What you can try is to create a page with very few content (e.g. a simple textblock) and check and then increase the content and check.
Also disabling all plugins and acivate one after the other and checking can narrow down the problem.

Enfold does not hook into embed – it routes back to default WP embed behaviour.

Best regards,
Günter

Hi,

I checked it.

The problem is the #lot-a. But this is not coming from the standard tabsection initialisation code. To be sure I debuged the js code on pageload and this is added after the function change_tab in enfold\config-templatebuilder\avia-shortcodes\tab_section\tab_section.js is left.

Also on my test server on a clean install and I cannot reproduce it.

As you added the id=…. to your code for subsections this causes the browser to scroll.

It must be some other plugin or modification you made that causes that the hash value is added to the browser url.

Best regards,
Günter

Hi,

Sorry for the late reply. Yes, you can try to update with the zip file.

Make sure that you delete the complete folder enfold on the server before updating because there were changes in the directory structure in the last verions.

Best regards,
Günter

Hi,

Thanks for the login credentials.

There seems to have been a problem in updating our postmeta values/option values for the shortcodes.

You can see this when you open a page for editing you find a button “show parser info” in “Enfold Shortcode Parser” metabox. Clicking this opens a new window with several tabs.

Shortcode Usage overview shows which shortcodes are used (Blog usage) and detailed shortcode usage shows the posts for each shortcode.

As you see in detailed shortcode usage, there is all 0.

I added a Testpage “Test page Enfold” with a 1/1 column and saved it. Click button “show parser info” and in the new window you see that this column is shown correctly in the overview. But writing this and rechecking (click button “show parser info” without doing anything on the testpage) a little later it was reset to 0.

I added a second column – updated the testpage and clicked “show parser info”. it was correctly showing 1 for each column – and after a few minutes I clicked “show parser info” – everything 0 again.

There must be something on your install that resets the entries we make to the options table for each shortcode. These all start with “av_alb_usage_”.

Selecting “Alway load all elements” will fix this problem.

To find out which plugin causes the problem (probably a caching plugin) you would have to deactivate all plugins first.
Then as described above modify the version number (1.0.1.1, 1.0.1.2, 1.0.1.3, ……),

– reload a backend page (forces the update), open a page, click “show parser info” and check. Modify page by adding a shortcode and check again.
– activate one plugin after the other, increment the version number and check with the above procedure.

Best regards,
Günter

Hi,

Thank you for using Enfold and sorry for the problems.

We had this mesage with Cookie Consent Message bar enabled and Special Heading not used in a page/post content. But this is fixed in 4.5.

Did you clear server cache after updating to 4.5?

Normally updating from versions < 4.4 we scan all pages and post content for theme shortcodes and store this info in a post meta we use to disable elements that are not used.

An "auto repair" can be forced by changing the version of the element builder and reloading a backend page:

enfold\config-templatebuilder\avia-template-builder\php\element-manager.class.php line 19:

const VERSION			= '1.0.1';

replace by (do not change the first 3 numbers as this might break our internal checking for versions)

const VERSION			= '1.0.1.1';

Could you give us a link to your page and admin access to the backend so we can check your settings? You can post it in private content.

Do you use theme shortcodes in sidebar widgets or footer that are not used in pages/posts content ?

Best regards,
Günter

Hi,

Danke dass Du Enfold verwendest. Tut mir leid für die verspätete Antwort.

Die Erweiterung brauchst Du nur ins plugin Verzeichnis hochladen und aktivieren. Mehr ist nicht zu tun.

Für das andere Problem gint es im Menüeditor ziemlich weit unten “Product Categories”. Dort sind dann alle definierten Kategorien gelistet – dies dann einfach als Submenüs unter “Shop” hinzufügen.

Best regards,
Günter

Hi,

@laptophobo

Your file enfold/includes/admin/register-backend-advanced-styles.php was corrupted again. I uploaded the correct file.

——–

@rogersparks

Envato changed the download API and restricted the use of the old API for downloads, therefore autoupdates will not work any longer in versions < 4.5. We integrated the new API with personal token in version 4.5 - but you will need to update to this version with ftp once. Please delete (!!!) the folder enfold before uploading the new version. After registering the personal token and adding it to the theme update tab in Enfold options autoupdates should work as before. Best regards, Günter

Hi,

Envato changed the API completly and the old way is rate limit restricted and will not work any longer. To upgrade to 4.5 you will have to do with FTP, but the next updates should work with the standard method after you entered your Envato Personal Token. Instructions you find in WP Dashboard -> Enfold -> Theme Update tab.

Best regards,
Günter

Hi,

I checked your site and could validate the token.

There seems to be a caching problem – clear server and browser cache several times and reload the page.

or it might take a little time that Envato allows the token for access.

Best regards,
Günter

Hi,

@goldengate415

Yes, 4.5 includes a better handling of 404 and 503 in case of enabled maintenance mode.

Best regards,
Günter

Hey smoothbob,

Thank you for using Enfold. We try to help as much as possible.

Changing the behaviour and function of elements might have impact on other elements and stylings and might break the page as a result. It needs lot of testing to ensure it is working on all devices and in all situations.

This is bejond ths scope of support and is customization.

Sorry we are not able to help you this time.

Best regards,
Günter