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My friend pulled it up on her Mac and said it looks strange – flashing black and grey and then she had to push a button to launch video. I haven’t seen it myself. Do you guys know someone with a Mac over there? I am concerned that the emulation mode on Chrome just shows a grey screen….
Thanks!
RobThanks… I think to have non auto play, which is different than current behavior, is less than ideal. If it’s not possible to go back to the way it works in 2.1.4, is it possible to reset the only_mobile breakpoint coding you gave me a long time ago to include iPad pro in the mobile view? Then only desktop will have autoplay feature.
For my new property videos I am going to use Smart Slider 3 (which is AWESOME by the way) but I need these old pages to work when people go look at them.
Thanks!
RobHi Yigit, I have asked my friend to test it from her iPad pro, but on the Chrome development tools it shows grey screen. If you press “play’ it then plays music but no video….. :(
I just checked with WP Engine support and they suggested you consult this article:
He said that WP Engine doesn’t offer cpanel…. I did have it with Go Daddy but not with them.
RE the key warning, he said “Okay, that is more of a warning saying “hey, you never connected to this host before, are you sure you are in the right place? we don’t recognize it” and you say yes and it lets you in.
So once you connect to it, then it won’t throw that warning anymore.”
Be sure in the private credentials you noticed that the user name changed as well from my initial credentials I gave you….?
Thanks!
RobHi Yigit, I’m sorry to hear that. Are you using Filezilla?
I just tried again plugging above credentials in and while I get the server key warning, once I click OK it does log in and I see the files on the server.I will ask WP Engine about this… but if you haven’t tried Filezilla, I suggest you maybe try that? It’s freeware.
best
RobTypo above… should say “I used Filezilla and got IN” with these new credentials. Trying to post quickly since I know it’s late your time and I’m probably about to lose you for the day… :)
Yigit, I’m sorry! User name was incorrect. Had to change password when I was diagnosing issue. New info in private field. I used Filezilla and got it, but it does give you that server key error and you have to click OK… hope this helps and sorry again.
Hi Yigit, just click “OK” to accept the new server key. That just means the server key was updated since your last access.
Thanks for looking into this issue!
Thanks Victoria, you’ve been a great addition to the moderator group in the last year or so. We just need about 10 more Victorias!
Best,
RobYes the rotating threw me off too… I’m hoping this is just a breakpoint issue.
Credentials in private content below.
Ps please make sure you’re going to page in private content below… staging site. Production site still running 4.1.2
Hi Yigit,
OK I just had trouble replicating and realized I had the settings wrong to replicate. To replicate this in Chrome developer tools:
– Ipad Pro view
– 1366 x 1024 screen (use the little symbol next to “online” to rotate it)
– Refresh page (important)
– It will say “Please set a mobile fallback image…”Hope this helps!
Thanks,
RobI am sad to say I must agree. As one of the top 5 themes, Enfold should never have gotten to this stage. But I love the theme and really appreciate the help of the mods. I hope the development quality dramatically improves. The focus has been too much on creating new demos instead of improving functionality and stability of the current product. The former sells the first license, the latter sells licenses 2-100+.
Something really needs to change for me to continue trusting my sites to Enfold.
Hi Yigit!
I was at a friend’s house and used her iPad pro and it displayed the “fallback image” error. It also does it on Chrome –> Developer Tools — > Ipad Pro Windows 10 Chrome Version Version 63.0.3239.132.
Let me know if you have trouble replicating and I can upload screenshots if that helps?
THANK YOU!!
Best
RobPS I assume Safari patch will come in a future update? I did not realize Safari was having issues displaying full screen video until I saw posts on the forum and then used my friend’s Apple laptop.
Saundra, I would talk to Go Daddy and escalate it… it definitely sounds to me like a server issue. As a former Go Daddy customer, I have to say that 99% of my problems went away when I switched to WP Engine, for what that’s worth.
Yigit,
I google “background video safari wordpress bug” and only got one current result, this one from a theme that released a patch to fix it back in October. Is this bug something devs are working on? Safari is a major browser platform so we really need this functionality.
https://churchthemes.com/update-fix-background-video-safari-11/
Also I’m waiting for a response on the ipad pro issue above.
Thanks!!!!
Rob
I have found that the “read more” tag is not compatible with ALB but only works with the standard WordPress text editor. I’ll be curious if there’s a workaround.
Yigit, thanks. I will try that though I have no way to test Safari since I only have windows equipment. The bigger issue with this latest 4.2.2 for me is that the ipad pro view reverts to mobile screen and displays mobile fallback image instead of displaying the video the way it did in 4.1.2. I imagine this is a screen breakpoint issue that could be (easily?) fixed with a little css?
Thanks for jumping in, we’re glad you’re here!
Rob
Hi Victoria, please join us in this thread thank you:
https://kriesi.at/support/topic/4-2-2-out-and-its-great/#post-903456
Continuing on this thread, please join us there. New version is improved but there are still issues with video backgrounds…
https://kriesi.at/support/topic/4-2-2-out-and-its-great/#post-903456
I am absolutely astounded to wake up and find zero response from the mods / Kriesi on this. We are truly alone.
Thank you, isee, will try that as soon as I can!! Does this fix the issue with video falling back to the fallback image on the ipad pro?
Something has really changed with Enfold. I have been a user for years now and pay the $50 every 6 months to be a member of this forum and take advantage of what is often great help. But the cadence of improvements has slowed down, and now just maintenance fixes cause all sorts of other issues….. and when they do, it now takes MONTHS to address them vs in the past we would see another release in a couple of days. A few months back I posted asking if Kriesi had a new little baby at home, just got married, was sick, and they said no everything is the same… but the blog is less active and it feels like Enfold has gone into auto pilot to an extent, which is sad because I still love this theme.
4.2.2 isn’t just a Safari issue… it breaks on iPad pro view on Windows chrome in development mode too. To take months to push out another fix, which still isn’t a fix, is just not acceptable by any measure.
Rob
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To make this easier for a moderator to help fix this new problem introduced with 4.2.2:
4.1.2 Full screen mobile works great even on iPad pro (Chrome emulation mode + real iPad pro): 215 Locust Avenue
4.2.2 exact same page, no longer works in ipad pro and asks for fallback image: https://goo.gl/M9vNVXYes and I even tried the “controls are hidden” option which does not hide the controls and does not help. I worry that developers are just going to say “well, this is the new way it works” like they did with the mega menus and we will lose this functionality we had in 4.1.2. I hope this worry is unfounded.
Updated subject line: 4.2.2 is out and video bug is improved but still there
When I have problems that appear and go away and appear again, it’s usually caused by a caching or optimization plugin, for what that’s worth. I finally had to uninstall Autoptimization plugin.
Hi Steph, that one works great because it’s my production site, running on the last stable version of Enfold 4.1.2.
If you want to see the problem (mods too please!) go to: https://goo.gl/M9vNVX
Really bummed that 4.2.2 did not fix everything! WOW.
Also the full screen mobile / video is on a new slider I just installed called Smart Slider 3… way better than Layer Slider. I plan to use that slider for a lot of many content going forward.
I can also confirm using Developer Tools in Chrome that the background video that used to work on iPad in landscape mode now no longer works and displays a “Please insert a background photo” tag where before it would show the video.
How do I edit the subject of this post….. haha??
Oh no….. sorry to hear this. I am a Windows user so have no way to test Safari desktop…. sigh.
I’m using a Slider now to display full screen video on mobile and desktop but I don’t want to go back and rebuild old pages so I need the fix to work…
(Example of full screen video on mobile and desktop: http://www.thomashenthorne.com/sea-arches/ ) still making some tweaks.
Actually, it was not the WP Update that caused it. Full screen video works fine with Enfold 4.1.2. and the latest version of WP. Something happened in 4.2 that broke it, and 4.2.2 fixed it thankfully.
I do wish they would have included the latest LayerSider update with 4.2.2…. I would love to have a week or two without the orange circle telling me to update! :)
