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  • in reply to: Saving Corrupts Page #1400871

    Wordpress version 6.1.1
    I have once again reached out to the hosting to look for errors and settings to adjust.
    They say the wordpress memory limit is 256M, but I just increased it to 1G

    from a hosting support ticket 3/7/23:
    “I found the following error in the error_log of the website:
    [07-Mar-2023 13:01:26 America/Chicago] PHP Deprecated: Directive ‘allow_url_include’ is deprecated in Unknown on line 0
    This means that PHP 7.4 is not fully supported by your website and hence I have reduced it to PHP 7.3”

    However, when I checked the PHP still said 7.4, so I have changed it to 7.3.
    I also changed the following:
    memory_limit: 1G
    post_max_size: 512M
    upload_max_size: 512M
    max_execution_time: 1000
    max_input_time: 1000

    max_input_vars: was already at 10000

    I don’t know if this will help. I’m just stabbing in the dark asI am a designer, not a programmer.

    in reply to: Saving Corrupts Page #1400865

    Also worth noting, I’m having trouble with uploading to this forum.
    Several times, I’ve had to enter the comments twice before it would upload.
    For example, the info in the private area is the second time.

    in reply to: Saving Corrupts Page #1400859

    It did it again!!!
    #1. Since your page was “working”, I decided to try to finish it out and get this done ASAP ( hoping I can salvage a client after missing their deadlines ). I thought I could just finish the page and rename it after it was finally fixed and finished.
    #2. The content in the last two columns on your last grid needed adjustment. (There was no content in col 4 and the content in col 5 belonged in col 4.) So, I fixed that.
    #3. I added 6 grid rows and 1 header row below that – added to the very bottom of the page from templates that I created previously.
    #4. I removed all separators (whitespace) and I checked text boxes for incorrect or unnecessary html in the content from the templates.
    #6. I clicked on “Update”.
    #7. The ALB repopulated with a broken grid.

    The grid that is broken is the last grid from your version. It did not break in the new content I placed there.
    Additionally, it broke at the 1st column of the grid – not the 4th and 5th that I placed content into.
    AND, I keep seeing VENTRAC 4500 TRACTOR in what I think is the image shortcode. I have no idea why that is there. It’s not part of the image alt text. For reference, check the very last image on the page where the grid is broken to see an example of this.

    The only other thing I did differently was that I added it to a folder called IN PROGRESS.

    I have a business trip that I leave tomorrow at noon. All I had left was today and all night to fix this. It is going to be nearly impossible for me to get this done during the next two weeks unless I just don’t sleep. Please address this. Please, I’m begging you.

    in reply to: Saving Corrupts Page #1400754

    Help, please.

    in reply to: Saving Corrupts Page #1400732

    It has been two days since the comment from @Ismael. I have paid for support. Where is Kriesi?

    in reply to: Saving Corrupts Page #1400596

    Is Kriesi understaffed?
    Or, am I being ignored?
    If anyone is paying any attention, would you please respond so I know there are live humans there.

    in reply to: Saving Corrupts Page #1400577

    It’s not my intention to be rude or a problem.
    I’ve been a customer since 2016 with 9 licenses and have only started threads on this forum 6 times before this week. It’s not my intent to be difficult.

    But, is anyone working on this at Kreisi? I’m sitting here hours after posting and have absolutely no idea what’s going on. I am literally losing thousands of dollars!!!

    in reply to: Saving Corrupts Page #1400521

    FYI. I had another thread open – “Can Not Edit a Specific Page” 3/8/23 – which seemed to be resolved once I could get the content from the server to populate into ALB. So, Mike closed that thread. But then I started having the problems stated here.

    I have tried rebuilding the content for this page over and over – I’ve tried to start new pages.
    The last couple of times, I used templates of pieces I was able to salvage from the construction of a previous page. Primarily, the page is composed of just two layout elements over and over again:
    1) 1/1 with a Whitespace and a Special Heading;
    2) Grid rows with 5 columns. Each column has: 1 Image, a Text Box used for an H3 heading, a Whitespace, a Text Box with simple text (description area), and finally a Whitespace. It’s basically a type of catalog.
    (Note: The top of the page has layout that is not as described above. But, I’ve used that same layout in other pages and have had no problem. And, the place the pages break have been with the layout elements below that.)

    On each attempt to rebuild it, I have gone through each text box. I did find questionable html from the first version, because I had copied and pasted descriptions from another of their sites – but I removed it. Then, after each new grid was added and reviewed for bad tags or html, I saved it. For a while it seems to be working. Then suddenly it breaks again. And not at the last point I worked on. It breaks randomly on areas that I previously saved and worked past.

    I have used Enfold for several years and on several different sites. I have had an issue here or there, but never like this. I’m afraid to open any pages that are working correctly because I don’t want to lose them, too. I also am afraid to do any updates to the other sites, because I don’t know what’s happening. Essentially, this is shutting my business down and I am fixing to lose a client over all of this. We’ve missed an important deadline for launching their product.

    Please support this product. Please don’t guess and send me back to try to track it down myself. I need your expertise on how your software is built and functioning. At the very least, an analysis that can – with certainty – point out what is the true cause of the problem. I need solutions, not best guesses.

    BTW – IS THERE NO BETTER WAY TO GET EMERGENCY SUPPORT THAN THIS FORUM? When something that is time sensitive and critical has happened, is this the only option to post here and hope for a timely reply??? I appreciate the technical support the moderators provide, but the delay and back and forth postings are slow. I really hope there are better support options. *** Is everyone that responds qualified to address the technical issues?

    in reply to: Saving Corrupts Page #1400417

    And I’m going to send another example in private content.

    • This reply was modified 1 year, 1 month ago by conlcoa.
    in reply to: Can Not Edit a Specific Page #1400300

    Hmm. I avoid the block editor religiously – really don’t like it when there’s Enfold :)
    Elementor classes probably got into the text areas when I copied text content from their other site into ALB. I kept cleaning it up, but probably missed some. Regardless, I’m not using Elementor.
    I’ll have to find out where/how to increase the WP_MEMORY_LIMIT.

    Again, thank you.
    I’m fixing to get back on it and hope my client can live with the delay.
    We’ve missed some deadlines. :(

    Thank you.

    in reply to: Can Not Edit a Specific Page #1400292

    THANK YOU, MIKE !!! It took a moment, but your page opened up.
    Is there anything I did that might have caused that?
    What should I watch for or avoid in the future?

    in reply to: Can Not Edit a Specific Page #1400269

    You said you downloaded the page and were able to open it for edits.
    Could you open it, change something, resave it and send it to me?

    Look I’m getting desperate here – Kriesi PLEASE HELP!

    Here is where the error seems to happen
    blocks.min.js?ver=69022aed79bfd45b3b1d:10 Block validation: Block validation failed for core/shortcode
    (ObjectapiVersion: 2attributes: lock: type: “object”[[Prototype]]: Objectconstructor: ƒ Object()assign: ƒ assign()create: ƒ create()defineProperties: ƒ defineProperties()defineProperty: ƒ defineProperty()entries: ƒ entries()freeze: ƒ freeze()fromEntries: ƒ fromEntries()getOwnPropertyDescriptor: ƒ getOwnPropertyDescriptor()getOwnPropertyDescriptors: ƒ getOwnPropertyDescriptors()getOwnPropertyNames: ƒ getOwnPropertyNames()getOwnPropertySymbols: ƒ getOwnPropertySymbols()getPrototypeOf: ƒ getPrototypeOf()hasOwn: ƒ hasOwn()is: ƒ is()isExtensible: ƒ isExtensible()isFrozen: ƒ isFrozen()isSealed: ƒ isSealed()keys: ƒ keys()length: 1name: “Object”preventExtensions: ƒ preventExtensions()prototype: {constructor: ƒ, __defineGetter__: ƒ, __defineSetter__: ƒ, hasOwnProperty: ƒ, __lookupGetter__: ƒ, …}seal: ƒ seal()setPrototypeOf: ƒ setPrototypeOf()values: ƒ values()Symbol(entries): ƒ (b)Symbol(fromEntries): ƒ (b)Symbol(values): ƒ (b)arguments: (…)caller: (…)[[Prototype]]: ƒ ()[[Scopes]]: Scopes[0]hasOwnProperty: ƒ hasOwnProperty()isPrototypeOf: ƒ isPrototypeOf()propertyIsEnumerable: ƒ propertyIsEnumerable()toLocaleString: ƒ toLocaleString()toString: ƒ toString()valueOf: ƒ valueOf()__defineGetter__: ƒ __defineGetter__()__defineSetter__: ƒ __defineSetter__()__lookupGetter__: ƒ __lookupGetter__()__lookupSetter__: ƒ __lookupSetter__()__proto__: (…)get __proto__: ƒ __proto__()set __proto__: ƒ __proto__()text: {type: ‘string’, source: ‘html’}[[Prototype]]: Objectcategory: “widgets”description: “Insert additional custom elements with a WordPress shortcode.”edit: ƒ e(t)icon: {src: {…}}keywords: []name: “core/shortcode”providesContext: {}save: ƒ (e)styles: []supports: {className: false, customClassName: false, html: false}title: “Shortcode”transforms: {from: Array(1)}usesContext: []variations: [][[Prototype]]: Object).

    in reply to: Can Not Edit a Specific Page #1400213

    Kriesi says it’s the host’s server.
    The Host says it’s the theme.
    All I know is, I can’t get to it to fix anything.

    I’ve put a screenshot of an inspection of the page into my Dropbox and put a link in the private content.
    Please, I really need help with this.
    If there are styles that have caused a problem, please help me get back into it to fix it.

    It works on the front end.
    It’s the ALB that can’t open it so I can’t do anything!

    • This reply was modified 1 year, 1 month ago by conlcoa.
    in reply to: Can Not Edit a Specific Page #1400210

    I have had the hosting tech support reviewing this issue.
    They say it is an issue with the theme.
    I will send you their comments in private.

    in reply to: Can Not Edit a Specific Page #1400182

    I have not added javascript.
    I do add inline tags, but don’t remember adding to titles.
    Even so, I’ve never experienced a problem from that – glad to know.
    Sending private content.

    • This reply was modified 1 year, 1 month ago by conlcoa.
    in reply to: Can’t edit pages anymore – just opens blank page #1400132

    Help! Almost same problem – page in ALB just spins, can’t / won’t open. I can’t edit the page. The front-side still returns the content correctly from the last edits about 24 hours ago and before the backside theme started being non-responsive.

    BUT, on top of that, I can’t find any place on the forum to open a new topic. Hence, I’m commenting on this comparable post. When I try to do a search term on the Kriesi forum (in the top area, not the RECENTLY ACTIVE search), I’m getting a WordPress error: There has been a critical error on this website.

    I am not having trouble with other websites or internet. I have tried everything I can think of: The theme is up to date, WordPress is up to date, restarting, trying 4 different browsers, clearing all cache, shutting off anti-virus, calling my hosting, turning off plugins, resetting my router… I just posted on EnvatoMarket, too. Trying desperately to get support.


    • This reply was modified 1 year, 1 month ago by conlcoa.
    • This reply was modified 1 year, 1 month ago by conlcoa.
    in reply to: How to Edit Checkout Page #1377158

    Thanks! I got it.!
    I added “display: flex” and “flex-direction: column” to the outer div container. I added “display: flex” to both the inside divs ( the required checkbox div and the payment buttons div ). I added “order: 1” to the required checkbox div & “order: 2” to the payment buttons div. They are now stacked and the required checkbox is on top.
    Thank you so much for giving me some insight on where to start!

    in reply to: How to Edit Checkout Page #1377047

    Let me try a deeper explanation of #1 above.

    I have a single product in a store.
    I have added the PayPal standard checkout.
    The checkbox for accepting the site’s Terms & Conditions is required.
    The “container” at the bottom of the checkout page contains the PayPal buttons and the required T&C checkbox.
    The required T&C checkbox is BELOW the PayPal buttons.
    Customers can not see the checkbox.
    Customers attempt to pay via PayPal, but of course it will not process.

    Checkbox first. PayPal buttons below.

    NOTE: I have tried several checkout plugins for managing checkout fields. None so far have options for the payment area.

    in reply to: How to Edit Checkout Page #1376547

    Thanks Rikard, can you give me any advise on how that will determine it’s location within the page? I want to move the necessary components just a little. Isn’t there a template somewhere?

    in reply to: Burger Menu not visible, scrolls in header #1370479
    This reply has been marked as private.
    in reply to: Burger Menu not visible, scrolls in header #1370478

    I sent login info yesterday. Has it been received??

    in reply to: Burger Menu not visible, scrolls in header #1370055

    The theme is now updated.
    The burger menu still is not functioning correctly.

    in reply to: Burger Menu not visible, scrolls in header #1369890

    I revalidated the token in the child theme. It conncected to Envato.
    The theme says, ” Theme Updates – No Updates available. You are running the latest version! (”
    When I click to manually check for updates, it says, “Themes – Your themes are all up to date.”
    ( And WP is 6.0.3 and PHP version: 7.4.32 )

    • This reply was modified 1 year, 5 months ago by conlcoa.

    You guys are obviously too bus, so never mind. I’ll get help somewhere else or try a work around.

    Please help me resolve the masonry gallery issues on mobile devices. I just had an embarrassing meeting with a client.

    Thank you, Rikard.
    That resolved the issues with the burger menu. But MOBILE ISSUE #2 is still not working correctly. the masonry gallery is still only displaying a black background and the image’s caption. The image does not appear unless you click on it.

    Please help me to resolve this. Thank you.

    Same question for me. If the above code does not work, then Victoria please share what will. Thank you.

    in reply to: How to: Tab Section Swipe in Mobile View #1183246

    There are several tabs and they are in a horizontal row (which means they are sitting side-by-side). On mobile phone, you can not see all the tabs. In order to move between tabs, you have to click on the one farthest to the right side of the screen and wait for the next one to show up.

    My client does not think this is adequate for most of his customers. First of all, they may not know there are other tabs. Secondly, he thinks it should swipe and be more obvious to do so.

    Any help? Please?
    Thanks. Connie

    This reply has been marked as private.
    in reply to: Comment element not showing in Blog Post #1104988

    I am having the same problem. “Allow comments” is enabled. I built the page in ALB. Everything else seems to be working, except the comment element simply does not show up on the page.

    • This reply was modified 4 years, 10 months ago by conlcoa.
Viewing 30 posts - 1 through 30 (of 31 total)