Also worth noting, I’m having trouble with uploading to this forum.
Several times, I’ve had to enter the comments twice before it would upload.
For example, the info in the private area is the second time.

Help, please.

@Ismael
Is Kriesi understaffed?
Or, am I being ignored?
If anyone is paying any attention, would you please respond so I know there are live humans there.

FYI. I had another thread open – “Can Not Edit a Specific Page” 3/8/23 – which seemed to be resolved once I could get the content from the server to populate into ALB. So, Mike closed that thread. But then I started having the problems stated here.

I have tried rebuilding the content for this page over and over – I’ve tried to start new pages.
The last couple of times, I used templates of pieces I was able to salvage from the construction of a previous page. Primarily, the page is composed of just two layout elements over and over again:
1) 1/1 with a Whitespace and a Special Heading;
2) Grid rows with 5 columns. Each column has: 1 Image, a Text Box used for an H3 heading, a Whitespace, a Text Box with simple text (description area), and finally a Whitespace. It’s basically a type of catalog.
(Note: The top of the page has layout that is not as described above. But, I’ve used that same layout in other pages and have had no problem. And, the place the pages break have been with the layout elements below that.)

On each attempt to rebuild it, I have gone through each text box. I did find questionable html from the first version, because I had copied and pasted descriptions from another of their sites – but I removed it. Then, after each new grid was added and reviewed for bad tags or html, I saved it. For a while it seems to be working. Then suddenly it breaks again. And not at the last point I worked on. It breaks randomly on areas that I previously saved and worked past.

I have used Enfold for several years and on several different sites. I have had an issue here or there, but never like this. I’m afraid to open any pages that are working correctly because I don’t want to lose them, too. I also am afraid to do any updates to the other sites, because I don’t know what’s happening. Essentially, this is shutting my business down and I am fixing to lose a client over all of this. We’ve missed an important deadline for launching their product.

Please support this product. Please don’t guess and send me back to try to track it down myself. I need your expertise on how your software is built and functioning. At the very least, an analysis that can – with certainty – point out what is the true cause of the problem. I need solutions, not best guesses.

**********
BTW – IS THERE NO BETTER WAY TO GET EMERGENCY SUPPORT THAN THIS FORUM? When something that is time sensitive and critical has happened, is this the only option to post here and hope for a timely reply??? I appreciate the technical support the moderators provide, but the delay and back and forth postings are slow. I really hope there are better support options. *** Is everyone that responds qualified to address the technical issues?

Hmm. I avoid the block editor religiously – really don’t like it when there’s Enfold :)
Elementor classes probably got into the text areas when I copied text content from their other site into ALB. I kept cleaning it up, but probably missed some. Regardless, I’m not using Elementor.
I’ll have to find out where/how to increase the WP_MEMORY_LIMIT.

Again, thank you.
I’m fixing to get back on it and hope my client can live with the delay.
We’ve missed some deadlines. :(

Thank you.

Mike,
You said you downloaded the page and were able to open it for edits.
Could you open it, change something, resave it and send it to me?

Look I’m getting desperate here – Kriesi PLEASE HELP!

Here is where the error seems to happen
blocks.min.js?ver=69022aed79bfd45b3b1d:10 Block validation: Block validation failed for core/shortcode
(ObjectapiVersion: 2attributes: lock: type: “object”[[Prototype]]: Objectconstructor: ƒ Object()assign: ƒ assign()create: ƒ create()defineProperties: ƒ defineProperties()defineProperty: ƒ defineProperty()entries: ƒ entries()freeze: ƒ freeze()fromEntries: ƒ fromEntries()getOwnPropertyDescriptor: ƒ getOwnPropertyDescriptor()getOwnPropertyDescriptors: ƒ getOwnPropertyDescriptors()getOwnPropertyNames: ƒ getOwnPropertyNames()getOwnPropertySymbols: ƒ getOwnPropertySymbols()getPrototypeOf: ƒ getPrototypeOf()hasOwn: ƒ hasOwn()is: ƒ is()isExtensible: ƒ isExtensible()isFrozen: ƒ isFrozen()isSealed: ƒ isSealed()keys: ƒ keys()length: 1name: “Object”preventExtensions: ƒ preventExtensions()prototype: {constructor: ƒ, __defineGetter__: ƒ, __defineSetter__: ƒ, hasOwnProperty: ƒ, __lookupGetter__: ƒ, …}seal: ƒ seal()setPrototypeOf: ƒ setPrototypeOf()values: ƒ values()Symbol(entries): ƒ (b)Symbol(fromEntries): ƒ (b)Symbol(values): ƒ (b)arguments: (…)caller: (…)[[Prototype]]: ƒ ()[[Scopes]]: Scopes[0]hasOwnProperty: ƒ hasOwnProperty()isPrototypeOf: ƒ isPrototypeOf()propertyIsEnumerable: ƒ propertyIsEnumerable()toLocaleString: ƒ toLocaleString()toString: ƒ toString()valueOf: ƒ valueOf()__defineGetter__: ƒ __defineGetter__()__defineSetter__: ƒ __defineSetter__()__lookupGetter__: ƒ __lookupGetter__()__lookupSetter__: ƒ __lookupSetter__()__proto__: (…)get __proto__: ƒ __proto__()set __proto__: ƒ __proto__()text: {type: ‘string’, source: ‘html’}[[Prototype]]: Objectcategory: “widgets”description: “Insert additional custom elements with a WordPress shortcode.”edit: ƒ e(t)icon: {src: {…}}keywords: []name: “core/shortcode”providesContext: {}save: ƒ (e)styles: []supports: {className: false, customClassName: false, html: false}title: “Shortcode”transforms: {from: Array(1)}usesContext: []variations: [][[Prototype]]: Object).

I have had the hosting tech support reviewing this issue.
They say it is an issue with the theme.
I will send you their comments in private.

Let me try a deeper explanation of #1 above.

I have a single product in a store.
I have added the PayPal standard checkout.
The checkbox for accepting the site’s Terms & Conditions is required.
The “container” at the bottom of the checkout page contains the PayPal buttons and the required T&C checkbox.
The required T&C checkbox is BELOW the PayPal buttons.
Customers can not see the checkbox.
Customers attempt to pay via PayPal, but of course it will not process.

SOLUTION NEEDED: HOW DO I MOVE THE CHECKBOX ABOVE THE PAYPAL BUTTONS? SAME AREA, DIFFERENT ORDER.
Checkbox first. PayPal buttons below.

NOTE: I have tried several checkout plugins for managing checkout fields. None so far have options for the payment area.

The theme is now updated.
The burger menu still is not functioning correctly.

You guys are obviously too bus, so never mind. I’ll get help somewhere else or try a work around.

Thank you, Rikard.
That resolved the issues with the burger menu. But MOBILE ISSUE #2 is still not working correctly. the masonry gallery is still only displaying a black background and the image’s caption. The image does not appear unless you click on it.

Please help me to resolve this. Thank you.

There are several tabs and they are in a horizontal row (which means they are sitting side-by-side). On mobile phone, you can not see all the tabs. In order to move between tabs, you have to click on the one farthest to the right side of the screen and wait for the next one to show up.

My client does not think this is adequate for most of his customers. First of all, they may not know there are other tabs. Secondly, he thinks it should swipe and be more obvious to do so.

Any help? Please?
Thanks. Connie